Whatfix is a

SaaS Software as a service (SaaS ) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. SaaS is also known as "on-demand software" and Web-based/Web-hosted software. SaaS is cons ...

-based digital adoption platform that provides in-app guidance, training, and performance support for

web application A web application (or web app) is application software that is accessed using a web browser. Web applications are delivered on the World Wide Web to users with an active network connection. History In earlier computing models like client-serve ...

s and software products. The company is headquartered in San Jose,

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and

Bengaluru Bangalore (), officially Bengaluru (), is the capital and largest city of the Indian state of Karnataka. It has a population of more than and a metropolitan population of around , making it the third most populous city and fifth most ...

Karnataka Karnataka (; ISO: , , also known as Karunāḍu) is a state in the southwestern region of India. It was formed on 1 November 1956, with the passage of the States Reorganisation Act. Originally known as Mysore State , it was renamed ''Karnat ...

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History

Co-founded by Khadim Batti and Vara Kumar, the service was initially developed as a

search Searching or search may refer to: Computing technology * Search algorithm, including keyword search ** :Search algorithms * Search and optimization for problem solving in artificial intelligence * Search engine technology, software for findi ...

and social media engagement platform for small businesses. The company eventually pivoted to an interactive guidance platform for businesses, and was named Whatfix. In January 2018, the company announced that veteran

Silicon Valley Silicon Valley is a region in Northern California that serves as a global center for high technology and innovation. Located in the southern part of the San Francisco Bay Area, it corresponds roughly to the geographical areas San Mateo County ...

investor Vispi Daver had moved from the board of the company and joined the

executive team Senior management, executive management, upper management, or a management is generally individuals at the highest level of management of an organization who have the day-to-day tasks of managing that organization—sometimes a company or a corpor ...

. In October 2019, Whatfix acquired AI platform Airim. They acquired the

learning management system A learning management system (LMS) is a software application for the administration, documentation, tracking, reporting, automation, and delivery of educational courses, training programs, materials or learning and development programs. The learni ...

Nittio Learn in August 2021 and the mobile assistance platform Leap.is in April 2022.

Funding

Whatfix raised $1 million dollars in seed funding in April 2015, led by

venture capital Venture capital (often abbreviated as VC) is a form of private equity financing that is provided by venture capital firms or funds to startups, early-stage, and emerging companies that have been deemed to have high growth potential or which ha ...

firm Powerhouse Ventures,

startup accelerator Startup accelerators, also known as seed accelerators, are fixed-term, cohort-based programs, that include mentorship and educational components and culminate in a public pitch event or demo day. While traditional business incubators are often g ...

GSF, and other angel investors. Whatfix raised $3.7 million more in Series A funding from Helion Ventrues in April 2017, $12.5 million in

Series B A venture round is a type of funding round used for venture capital financing, by which startup companies obtain investment, generally from venture capitalists and other institutional investors. The availability of venture funding is among the ...

funding in March 2019, $32 million in Series C funding in February 2020, and $90 million in Series D funding in June 2021, tripling its valuation in one year. In July 2021, Whatfix implemented an Employee Stock Ownership Plan (ESOP) buyback of $4.3 million () for its employees.

Product

Whatfix focuses on software adoption, user onboarding, employee training, and performance support for enterprise web, desktop, and mobile applications. In 2022, the company launched its new product analytics line. Whatfix is ISO 27001:2013 certified,

SCORM Shareable Content Object Reference Model (SCORM) is a collection of standards and specifications for web-based electronic educational technology (also called e-learning). It defines communications between client side content and a host system (cal ...

1.2 and DITA compliant, and SOC 2 certified.

References

* * {{Cite web, url=https://tech.economictimes.indiatimes.com/news/startups/eight-roads-ventures-leads-rs-92-crore-series-b-funding-round-in-whatfix/68372173, title=Eight Roads Ventures leads Rs 92 crore Series B funding round in Whatfix - ETtech, last=www.ETtech.com, website=ETtech.com, language=en, access-date=2019-03-12 Companies based in San Jose, California Web software Cloud applications