Electronic Performance Support Systems
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Electronic Performance Support Systems
An electronic performance support system (EPSS) is any computer software program or component that improves user performance. EPSSs can help an organization to reduce the cost of training staff while increasing productivity and performance. They can empower employees to perform tasks with a minimum amount of external intervention or training. By using this type of system an employee, especially a new employee, will often not only be able to complete his or her work more quickly and accurately, but, as a secondary benefit, will also learn more about the job and the employer's business. An EPSS is best considered when *workers require knowledge to achieve individual performance in a business environment *skilled performers are spending a lot of time helping less skilled performers *new workers must begin to perform immediately and training is impractical, unavailable or constrained *employees need to be guided through a complex process or task that cannot be memorized. These situat ...
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Empowerment
Empowerment is the degree of autonomy and self-determination in people and in communities. This enables them to represent their interests in a responsible and self-determined way, acting on their own authority. It is the process of becoming stronger and more confident, especially in controlling one's life and claiming one's rights. Empowerment as action refers both to the process of self-empowerment and to professional support of people, which enables them to overcome their sense of powerlessness and lack of influence, and to recognize and use their resources. As a term, empowerment originates from American community psychology and is associated with the social scientist Julian Rappaport (1981). However, the roots of empowerment theory extend further into history and are linked to Marxist sociological theory. These sociological ideas have continued to be developed and refined through Neo-Marxist Theory (also known as Critical Theory). In social work, empowerment forms a practica ...
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