Transpromotional ("transpromo") is a compound expression formed from the words "transaction" and "promotional". By adding relevant messages, companies can piggyback
promotion
Promotion may refer to:
Marketing
* Promotion (marketing), one of the four marketing mix elements, comprising any type of marketing communication used to inform or persuade target audiences of the relative merits of a product, service, brand or i ...
or even
advertising
Advertising is the practice and techniques employed to bring attention to a product or service. Advertising aims to put a product or service in the spotlight in hopes of drawing it attention from consumers. It is typically used to promote a ...
onto existing transaction-related documents, such as statements, invoices, or bills. Transpromotional documents combine CRM (
customer relationship management
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
CRM systems compile data from a ra ...
) and
data mining technology with
variable data printing Variable data printing (VDP) (also known as variable information printing (VIP) or variable imaging (VI)) is a form of digital printing, including on-demand printing, in which elements such as text, graphics and images may be changed from one pri ...
and
location intelligence.
Using the real-estate on electronic documents and bills for marketing and promotional offers, results in a higher click rate and ROI than traditional
email marketing
Email marketing is the act of sending a commercial message, typically to a group of people, using email. In its broadest sense, every email sent to a potential or current customer could be considered email marketing. It involves using email to ...
has offered. Email content can be customized to include relevant, targeted and personalized marketing offers.
Overview
Adding promotion onto existing transaction-related documents has a number of advantages over promotion by other means.
# Openability. Statements and invoices are expected — they contain important financial information and usually require action. More than 95% of transaction documents are opened and read each month – far more than any other type of direct response effort.
# Engagement. Bills and statements receive more attention than any other form of communication including
television advertisements
A television advertisement (also called a television commercial, TV commercial, commercial, spot, television spot, TV spot, advert, television advert, TV advert, television ad, TV ad or simply an ad) is a span of television programming produce ...
. As a result, marketing included in these types of emails and documents has a higher
click rate
Click-through rate (CTR) is the ratio of users who mouse click, click on a specific hyperlink, link to the number of total users who view a page, email, or advertisement. It is commonly used to measure the success of an online advertising campai ...
and conversion rate. The average customer invests between one and three minutes for statement review.
#
Cost efficiency
Cost efficiency (or cost optimality), in the context of parallel computer algorithms, refers to a measure of how effectively parallel computing can be used to solve a particular problem. A parallel algorithm is considered cost efficient if its asy ...
. Transactional email messaging eliminates the need for costly traditional paper inserts.
#
Reporting. Billers can track detailed promotion activity. This type of detailed tracking and reporting facilitates intelligent, revenue-based marketing decisions, derived from measurable customer behavior.
# Returns. Statement-based marketing is effective because it targets current customers. A five percent increase in current customer business can translate into as much as a 50 percent increase in bottom-line profits.
#
Customized offers. Statement-based marketing is effective because it enables customized offers to be automatically generated by the transactional data within the document itself. It can be personalized according to customer
demographics
Demography () is the statistical study of populations, especially human beings.
Demographic analysis examines and measures the dimensions and dynamics of populations; it can cover whole societies or groups defined by criteria such as ed ...
,
business driver
Business is the practice of making one's living or making money by producing or buying and selling products (such as goods and services). It is also "any activity or enterprise entered into for profit."
Having a business name does not separat ...
s and marketing criteria.
[Grant Stewart, Vectis, White Paper : Trigger based marketing within transactional documents, 2009]
See also
*
Ad creep
Ad creep is the "creep" of advertising into previously ad-free spaces.
The earliest verified appearance of the term "ad creep" is in a 1996 article "Creeping Commercials: Ads Worming Way Into TV Scripts" by Steve Johnson for the ''Chicago Tribune ...
*
Document automation
Document automation (also known as document assembly or document management) is the design of systems and workflows that assist in the creation of electronic documents. These include logic-based systems that use segments of pre-existing text and/or ...
*
Intelligent document {{Unreferenced, date=January 2008
Intelligent documents are electronic documents with more functionality than a page designed to emulate paper. Formats include PDF from Adobe, InfoPath from Microsoft, and XForms from W3C. Each is based on using ...
*
Customer experience
Customer experience (CX) is a totality of cognitive, affective, sensory, and behavioral consumer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. Pine and Gilmore described th ...
*
Document composition
Document composition is the process of creating documents which meet the needs of a business, to help them fulfill their business requirements. Document composition is primarily used by organizations to communicate with their customers, and plays ...
*
Enterprise output management
Enterprise output management (EOM) is an information technology practice that deals with the organization, formatting, management and distribution of data that is created by enterprise applications like banking information systems, insurance inf ...
References
Advertising techniques