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The Disney Store is a chain of specialty stores selling only
Disney The Walt Disney Company, commonly known as Disney (), is an American multinational mass media and entertainment conglomerate headquartered at the Walt Disney Studios complex in Burbank, California. Disney was originally founded on October ...
related items, many of them exclusive, under its own name and Disney Outlet. It was a business unit of
Disney Consumer Products Disney Consumer Products, Inc. is the retailing and licensing subsidiary of the Disney Parks, Experiences and Products segment of The Walt Disney Company. Previously, Consumer Products was a segment of Disney until 2016, then a unit of Disney Co ...
with the
Disney Parks, Experiences and Products Disney Parks, Experiences and Products, Inc., formerly Walt Disney Parks and Resorts Worldwide, Inc. and informally known as Disney Parks, is one of The Walt Disney Company's five major business segments and a subsidiary. It was founded on Apri ...
segment of
The Walt Disney Company The Walt Disney Company, commonly known as Disney (), is an American multinational mass media and entertainment conglomerate headquartered at the Walt Disney Studios complex in Burbank, California. Disney was originally founded on October ...
conglomerate. Disney Store was the first "retail-tainment", or entertainment store. The company had operated a number of store chains beyond its flagship Disney Store chain such as ESPN-The Store and the short-lived Mickey's Kitchen restaurant. Currently, the company operates the stand-alone stores, Disney Baby, Walt Disney Gallery and Disney's Soda Fountain and Studio Store. Disney Store was a partner for Disney at Harrods, which included a Bibbidi Bobbidi Boutique salon. North America stores were owned and operated by
The Children's Place The Children's Place Inc. is a specialty retailer of children’s apparel and accessories headquartered in New Jersey. It also markets apparel under the Children's Place, Place, Baby Place, and Gymboree brand names. As of October 31, 2015, it o ...
's subsidiary Hoop Holdings from 2004 to 2008.
The Oriental Land Company is a Japanese leisure and tourism corporation headquartered in Urayasu, Chiba, Japan where it also owns and operates the Tokyo Disney Resort. The company operates in three segments, divided as theme parks, hotels, and other business. Oriental ...
's subsidiary Retail Networks Co., Ltd. owned and operated the Japanese stores from 2002 to 2010. Since 2012, Disney departments exist in
JCPenney Penney OpCo LLC, doing business as JCPenney and often abbreviated JCP, is a midscale American department store chain operating 667 stores across 49 U.S. states and Puerto Rico. Departments inside JCPenney stores include Mens, Womens, Boys, Gir ...
in about 520 Penney locations. In India, two licensed chains, Disney Jeans and Disney Artist, are owned and operated by Indus Clothing and Ravi Jaipuria Corporation respectively. At the 2019
D23 Expo D23: The Official Disney Fan Club is the official fan club for The Walt Disney Company. Founded in 2009, the organization is known mainly for its biennial exposition event, the D23 Expo. The name ''D23'' refers to ''D'' for ''Disney'' and ''23' ...
, it was announced that Disney departments were opening at
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stores across the United States starting in October prior to the release of ''
Frozen II ''Frozen 2'' (stylized as ''Frozen II'') is a 2019 American computer-animated musical fantasy film produced by Walt Disney Animation Studios and distributed by Walt Disney Studios Motion Pictures. The 58th animated film produced by the st ...
''. Disney Store items are also being sold on Target.com in addition to the ShopDisney.com website. Disney's Character Warehouse Outlet Store was licensed out to liquidator Asset Management & Sales LLC to sell overstock and discontinued
Disney Parks Disney Parks, Experiences and Products, Inc., formerly Walt Disney Parks and Resorts Worldwide, Inc. and informally known as Disney Parks, is one of The Walt Disney Company's five major business segments and a subsidiary. It was founded on Apri ...
merchandise. The Character Warehouses just have a few permanent locations while having temporary stores at times. Asset Management & Sales is owned by Janie and Gary Stump.


History

The first Disney Store opened in the
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in
Glendale, California Glendale is a city in the San Fernando Valley and Verdugo Mountains regions of Los Angeles County, California, Los Angeles County, California, United States. At the 2020 United States Census, 2020 U.S. Census the population was 196,543, up from ...
on March 28, 1987. source:
*Prince of the Magic Kingdom, by Joe Flower, 1991.
*Work in Progress, by Michael Eisner, 1998. Page 243.
The first overseas Disney Store opened in November 1990 in
London, England London is the capital and largest city of England and the United Kingdom, with a population of just under 9 million. It stands on the River Thames in south-east England at the head of a estuary down to the North Sea, and has been a major s ...
. source:
*Work in Progress, by Michael Eisner, 1998. Page 246.
*The New Internationalist, December 1998, Number 308. Page 19.
Doug Murphy was hired by Disney Store as manager of new business development in September 1991, then promoted to head business development in April 1993. The first Japanese location opened in 1992 as did the first Australian store. In 1992,
Disney Dollars Disney Dollars is a form of corporate scrip previously sold by The Walt Disney Company and redeemable for goods or services at many Disney facilities. Similar in size and design to the paper currency of the United States, most bills bear the im ...
were available at Disney Stores. source:
Disney Magazine, Summer 1997. Page 68.
A showcase 11,000 square feet location was opened in the third quarter 1994 at the Post and Powell corner of
San Francisco San Francisco (; Spanish language, Spanish for "Francis of Assisi, Saint Francis"), officially the City and County of San Francisco, is the commercial, financial, and cultural center of Northern California. The city proper is the List of Ca ...
's
Union Square Union commonly refers to: * Trade union, an organization of workers * Union (set theory), in mathematics, a fundamental operation on sets Union may also refer to: Arts and entertainment Music * Union (band), an American rock group ** ''Un ...
. On October 24, 1994, its Disney Store (Hong Kong) Ltd. opened its first location in a
New Territories The New Territories is one of the three main regions of Hong Kong, alongside Hong Kong Island and the Kowloon Peninsula. It makes up 86.2% of Hong Kong's territory, and contains around half of the population of Hong Kong. Historically, it ...
shopping center. In 1996, Disney Store opened its
flagship A flagship is a vessel used by the commanding officer of a group of naval ships, characteristically a flag officer entitled by custom to fly a distinguishing flag. Used more loosely, it is the lead ship in a fleet of vessels, typically the fi ...
location in
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. A Disney Store location opened next to the
El Capitan Theatre El Capitan Theatre is a fully restored movie palace at 6838 Hollywood Blvd. in Hollywood. The theater and adjacent Hollywood Masonic Temple (now known as the El Capitan Entertainment Centre) is owned by The Walt Disney Company and serves as th ...
in its building in 1998. The first Walt Disney Gallery opened outside of the park next to the Disney Store at Main Place Santa Ana in California on November 4, 1994 and was operated by Disney Store. Doug Murphy was appointed vice president of the Walt Disney Gallery for Disney Store in December 1994. In 2000, its store in
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was closed.Translation: The business with the mouse
In September 2000, Disney Store remodeled two stores, showing off prototype designs in Costa Mesa and Cherry Hill, N.J. These stores had more space and a high-tech look where theme park tickets could be bought via computer stations. When Disney indicated that this new model would be rolled out to 350 stores, they also indicated the closure of 100 locations worldwide. Analysts had indicated that Disney had overbuilt stores. By April 2001, 20 stores were redone in the high tech style when a new president, Peter Whitford, was hired. In late 2002, two new prototypes were rolled out in Canoga Park and Torrance. In March 2002, Disney Stores Worldwide announced that the chain would be split into two types of stores, Disney Play and Disney Kids at Home. They also continued closing stores to reach 350 by 2005. The Disney Play stores would stock Disney character toys, plush dolls and costumes aimed at young children, while Disney Kids at Home targeted parents looking to purchase home furnishings, clothing and bed & bath products for their children. Some were expected to be a hybrid of both concepts. This roll out of the two store brands was expected to take 3 years. On March 31, 2003, its 16 Australian locations closed. With lackluster films, high-priced and high-margin items, sales dropped while continuing to overly open stores. The company closed hundreds of stores in order to make a slim profit. Whitford left in 2003.


Licensed out North American and Japanese operations

Even though the Disney Stores maintained strong sales, mounting costs of sales and operation, and the loss of key executives who had driven the Disney Stores to success led
The Walt Disney Company The Walt Disney Company, commonly known as Disney (), is an American multinational mass media and entertainment conglomerate headquartered at the Walt Disney Studios complex in Burbank, California. Disney was originally founded on October ...
to convert the Disney Stores into a licensed operation. The Japanese stores were sold to
The Oriental Land Company is a Japanese leisure and tourism corporation headquartered in Urayasu, Chiba, Japan where it also owns and operates the Tokyo Disney Resort. The company operates in three segments, divided as theme parks, hotels, and other business. Oriental ...
in 2002, while most North American stores were sold and licensed in November 2004 to
The Children's Place The Children's Place Inc. is a specialty retailer of children’s apparel and accessories headquartered in New Jersey. It also markets apparel under the Children's Place, Place, Baby Place, and Gymboree brand names. As of October 31, 2015, it o ...
. The Walt Disney Company decided to keep the stores in Europe, along with the flagship store in
Manhattan Manhattan (), known regionally as the City, is the most densely populated and geographically smallest of the five boroughs of New York City. The borough is also coextensive with New York County, one of the original counties of the U.S. state ...
, which was converted into a
World of Disney The World of Disney is the flagship chain of specialty retail stores owned and operated by the merchandise division of Disney Parks, Experiences and Products, a subsidiary of The Walt Disney Company. Currently, there are four locations that sell D ...
store run by
Walt Disney Parks and Resorts Disney Parks, Experiences and Products, Inc., formerly Walt Disney Parks and Resorts Worldwide, Inc. and informally known as Disney Parks, is one of The Walt Disney Company's five major business segments and a subsidiary. It was founded on Apri ...
in 2004, while The Children's Place got the Chicago flagship location. On June 2, 2005, the Disney's Soda Fountain and Studio Store opened up in the El Capitan Building on the ground floor replacing a Disney Store. Disney sold the chain for the cost of inventory to the Children's Place's subsidiary Hoop Holdings and signed a 15-year licensing agreement. Under the licensing agreement, a "royalty holiday" period existed until October 2006 to allow revamping of the stores. The royalty thereafter was 5% of store sales while online sales give Disney a 9% to 10% royalty. Hoop Holdings had to write off the cost ($48 million) of the equipment and property received in the purchase. On the weekend of March 24, 2005, Hoop Holdings opened its first Disney Store Outlet location. The Children's Place intended to reinvigorate the Disney Store brand in the United States by expanding the number of stores, reducing initial selling prices. Previously, Disney Stores have been well known for inflated initial prices, which would be marked down substantially after just a few weeks. Also, The Children's Place opened Disney outlet stores, which have lower operating costs and typically have a high profit margin even though they have reduced prices versus mall stores. However, Disney's strict licensing agreement, which included the burden of being required to invest significantly in store remodels, contributed to the eventual decision by The Children's Place to exit the business. Hoops saw progress with its strategy as open stores in 2006 for 11 month saw 15% increase in sales assisted by a better Disney box office results, and the success of the
Disney Channel Disney Channel, sometimes known as simply Disney, is an American pay television channel that serves as the flagship property of Disney Branded Television, a unit of the Disney General Entertainment Content division of The Walt Disney Compan ...
's hit made-for-TV movie ''
High School Musical ''High School Musical'' is a 2006 American musical television film directed by Kenny Ortega and written by Peter Barsocchini. The 63rd Disney Channel Original Movie (DCOM) and first installment of the ''High School Musical'' film series, th ...
''. A store website would be up and running in April 2007. Hoops Retail Stores, DBA Disney Store and a subsidiary of The Children's Place, commenced a 13-year lease of the
Royal Laundry Complex The Royal Laundry Complex is a historic laundry plant located at 443 S. Raymond Avenue in Pasadena, California, Pasadena, California consisting of close to 72,500-square-foot. Gordon Kaufmann, a prominent architect who also designed the Hoover Dam ...
in 2006. On June 8, 2007,
Disney Consumer Products Disney Consumer Products, Inc. is the retailing and licensing subsidiary of the Disney Parks, Experiences and Products segment of The Walt Disney Company. Previously, Consumer Products was a segment of Disney until 2016, then a unit of Disney Co ...
and The Children's Place settled a licensing agreement dispute, in which Disney indicated 130 unfixed breaches. The Children's Place agreed to have a new prototype store design approved by Disney by the end of June with the prototype to rolled out to 234 existing stores by January 31, 2012, while 18 new prototype store would be opened by early 2009. At the Chicago flagship and about 165 other locations, Hoops would get maintenance up to date by June 30, 2008. Restrictions on Disney to give direct merchandising licenses to other specialty retailers was loosened. In 2005, DCP has begun working with various Indian retail outlets to establish Disney Corners within the outlets to sell licensed merchandise. On 26 September 2006, the Disney Jeans brand was launched under license to Indus Clothing, who planned to open 30 Disney Jean stores by the end of 2007. In October 2006, DCP licensed the rights to Ravi Jaipuria Corporation for five years to set up 150 Disney Artist brand stores and wholesales under the Disney Artist brand, which sold Disney character-branded greeting cards, stationary, arts, crafts and party products in India, Nepal, Sri Lanka, Bangladesh and Maldives.


Reunited operations

Hoop Retail, The Children's Place subsidiary operating the Disney Stores, announced on March 20, 2008, that they were in talks to sell the Disney Store brand back to The Walt Disney Company. Hoop Retail filed for Chapter 11 bankruptcy in March. On May 1, 2008, 231 Disney Stores in North America once again became the property of Disney, operating under the Disney Consumer Products arm. James Fielding was named president of Disney Stores Worldwide. In Europe at the time, the chain had 107 locations. The San Francisco showcase location was closed in 2008. Furthermore, Disney announced in November 2009 that they were planning a massive "re-launching" and re-branding of all Disney Store locations, spearheaded by
Apple An apple is an edible fruit produced by an apple tree (''Malus domestica''). Apple fruit tree, trees are agriculture, cultivated worldwide and are the most widely grown species in the genus ''Malus''. The tree originated in Central Asia, wh ...
's
Steve Jobs Steven Paul Jobs (February 24, 1955 – October 5, 2011) was an American entrepreneur, industrial designer, media proprietor, and investor. He was the co-founder, chairman, and CEO of Apple; the chairman and majority shareholder of Pixar; a ...
, who pioneered the Apple Retail Store concept. The new store look and feel was designed by New York-based design firm Pompei A.D. and was referred to as 'Imagination Parks', which was under consideration as a new name for the stores. This model was to be high tech and have several interactive activities. $1 million was the expected outlay for converting to this concept. The first of these stores were opened in May 2010 in Long Island, Madrid and Southern California. 40 more of this format were to open in 2011. With the shuttering of the
Disney Parks and Resorts Disney Parks, Experiences and Products, Inc., formerly Walt Disney Parks and Resorts Worldwide, Inc. and informally known as Disney Parks, is one of The Walt Disney Company's five major business segments and a subsidiary. It was founded on Apri ...
-run
World of Disney The World of Disney is the flagship chain of specialty retail stores owned and operated by the merchandise division of Disney Parks, Experiences and Products, a subsidiary of The Walt Disney Company. Currently, there are four locations that sell D ...
store in
Fifth Avenue Fifth Avenue is a major and prominent thoroughfare in the borough of Manhattan in New York City. It stretches north from Washington Square Park in Greenwich Village to West 143rd Street in Harlem. It is one of the most expensive shopping stre ...
New York City New York, often called New York City or NYC, is the List of United States cities by population, most populous city in the United States. With a 2020 population of 8,804,190 distributed over , New York City is also the L ...
in January 2010, a Disney Store replaced it on Broadway and became the
flagship store A flagship is a vessel used by the commanding officer of a group of naval ships, characteristically a flag officer entitled by custom to fly a distinguishing flag. Used more loosely, it is the lead ship in a fleet of vessels, typically the fi ...
. It opened late in the year capping off a 20-store opening.
The Oriental Land Company is a Japanese leisure and tourism corporation headquartered in Urayasu, Chiba, Japan where it also owns and operates the Tokyo Disney Resort. The company operates in three segments, divided as theme parks, hotels, and other business. Oriental ...
announced that it would sell its Japanese Disney Stores back to
The Walt Disney Company The Walt Disney Company, commonly known as Disney (), is an American multinational mass media and entertainment conglomerate headquartered at the Walt Disney Studios complex in Burbank, California. Disney was originally founded on October ...
. Disney took over Retail Networks Co., Ltd., an Oriental Land Company subsidiary owning the Disney Stores in Japan, beginning on March 31, 2010. Ireland's first store opened on May 18, 2011. With president Fielding leaving, he was replaced by Molly Adams and Paul Gainer as executive vice presidents in charge of the global retail operation from their Disney Store senior vice president positions in May 2012. On September 6, 2012, the first flagship Disney Baby Store opened in
Glendale, California Glendale is a city in the San Fernando Valley and Verdugo Mountains regions of Los Angeles County, California, Los Angeles County, California, United States. At the 2020 United States Census, 2020 U.S. Census the population was 196,543, up from ...
. Regular stores were expected to add a Disney Baby section. In November 2013, Disney's Soda Fountain and Studio Store replaced DeWar with
Ghirardelli Chocolate Company The Ghirardelli Chocolate Company is an American confectioner, wholly owned by Swiss confectioner Lindt & Sprüngli. The company was founded by and is named after Italian chocolatier Domenico Ghirardelli, who, after working in South America, mov ...
operating the soda fountain half of the shop. In January 2012, Disney Stores indicated that the company would open 25 to 40 locations in China over the next three years, with the first store originally scheduled for the fourth quarter of 2012. On October 25, 2013, Disney announced that the first Disney Store in
Shanghai Shanghai (; , , Standard Mandarin pronunciation: ) is one of the four direct-administered municipalities of the People's Republic of China (PRC). The city is located on the southern estuary of the Yangtze River, with the Huangpu River flow ...
, China would open in 2015. On May 20, 2015, this Chinese flagship Disney Store opened. On September 21, 2012, Disney announced a partnership with
JCPenney Penney OpCo LLC, doing business as JCPenney and often abbreviated JCP, is a midscale American department store chain operating 667 stores across 49 U.S. states and Puerto Rico. Departments inside JCPenney stores include Mens, Womens, Boys, Gir ...
(JCP) to open a Disney department with 750-to-1,100 square feet in about 520 Penney locations. JCP's online version opened on September 6 and the store within a store locations opened on October 4. With the success of these Disney shops and its exclusive merchandise in 2014, Penney added 44 additional stores and add 116 more in 2015 for a total of 620. The JCP locations were also promoting the Disney live action Cinderella film. This actually marked the second time Disney and JCP had team up on promoting a movie, while the first was with the animated movie. A NY Attorney General inquiry into On-call scheduling in 2016 led Disney Stores to indicate in December that the retailer had dropped the practice early in the year. In the UK, Disney Stores Europe opened nine
Pop-up shop Pop-up retail, also known as pop-up store (pop-up shop in the UK, Australia and Ireland) or flash retailing, is a trend of opening short-term sales spaces that last for days to weeks before closing down, often to catch onto a fad or scheduled e ...
s in October 2016 for the Christmas season. Disney Stores reopened in Germany on November 9, 2017, with a single store on
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in Munich where Disney Germany is headquartered. The store was permanently closed in June 2020. As a promotion for its sleep shop launch in August 2018, Disney Store operated, during the month, a bedtime hotline where Mickey Mouse and friends share a short bedtime message. In mid-November 2018, the Disney Stores USA headquarters moved out of the
Royal Laundry Complex The Royal Laundry Complex is a historic laundry plant located at 443 S. Raymond Avenue in Pasadena, California, Pasadena, California consisting of close to 72,500-square-foot. Gordon Kaufmann, a prominent architect who also designed the Hoover Dam ...
in Pasadena to Grand Central Creative Campus,
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,
California California is a U.S. state, state in the Western United States, located along the West Coast of the United States, Pacific Coast. With nearly 39.2million residents across a total area of approximately , it is the List of states and territori ...
. With the announced closing of the only store in West Virginia in the Huntington Mall on May 26, 2019, family rallied at the store in an organized "cash-mob" event to save the store. However, ''The Herald-Dispatch'' reported that the mall rent was not the issue, but that the chain was systematically closing its stores. At the
D23 Expo D23: The Official Disney Fan Club is the official fan club for The Walt Disney Company. Founded in 2009, the organization is known mainly for its biennial exposition event, the D23 Expo. The name ''D23'' refers to ''D'' for ''Disney'' and ''23' ...
in August 2019, Disney announced that it would be partnering with Target to open 25 "shop-within-shops" inside of Targets on October 4.


Closure

In early March 2021, Disney announced that it would close at least 155 Disney Store locations in North America (USA and Canada) and focus more on its
e-commerce E-commerce (electronic commerce) is the activity of electronically buying or selling of products on online services or over the Internet. E-commerce draws on technologies such as mobile commerce, electronic funds transfer, supply chain manageme ...
operations. On May 5, 2021, Disney announced that it would close all the Disney Store locations in Europe (with the exception of a handful of stores such as the flagship store at Disney Village in
Disneyland Paris Disneyland Paris is an entertainment resort in Chessy, France, east of Paris. It encompasses two theme parks, resort hotels, Disney Nature Resorts, a shopping, dining and entertainment complex, and a golf course. Disneyland Park is the origin ...
). On June 18, it was announced that the original Glendale Galleria location would close on July 14, 2021 (among other 16 stores). On July 23, it was announced that most Canadian stores (with the exception of
Toronto Eaton Centre The Toronto Eaton Centre (corporately styled as the CF Toronto Eaton Centre since September 2015, and commonly referred to simply as the Eaton Centre) is a shopping mall and office complex in the downtown core of Toronto, Ontario, Canada. It is ...
,
Vaughan Mills Vaughan Mills is a regional outlet mall located at the southeast quadrant of the Ontario Highway 400, Highway 400 and York Regional Road 73, Rutherford Road interchange in Vaughan, Ontario, just south of Canada's Wonderland. It is one of the Lis ...
, and
Scarborough Town Center Scarborough Town Centre (STC) is a shopping mall in Toronto, Ontario, Canada. Central to the Scarborough City Centre in the former city of Scarborough, it is adjacent to Scarborough Centre station, the Scarborough Centre Bus Terminal and the CT ...
) would be closing on or before August 18, 2021. The final 1990s "pink and green" location at Chicago Ridge Mall in Chicago Ridge, Illinois was also announced to be part of these closures. On August 23, it was announced that 59 stores would close on or before September 15, leaving only twenty-two stores remaining in the United States. It was also announced that the last three Canadian stores would close as well. On December 24, it was announced that the second to last full-price Disney Store, located in Bellevue, Washington would close on January 19, 2022.


Lawsuit

In July 2021, UBS Realty sued Disney for back rent at
The Shops at Montebello The Shops at Montebello (formerly "Montebello Town Center") is a shopping mall mainly located within the city limits of Montebello, California, with over 120 national and local retail outlets such as Aeropostale, Disney Store, Hollister, Victori ...
location in
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in the amount of $275,000.


Locations

Disney Stores are located in malls and commercial areas in the United States, Canada, the United Kingdom, Ireland, France, Spain, Italy, Portugal, Australia and Japan. A small number of stores were opened in
Hong Kong Hong Kong ( (US) or (UK); , ), officially the Hong Kong Special Administrative Region of the People's Republic of China ( abbr. Hong Kong SAR or HKSAR), is a city and special administrative region of China on the eastern Pearl River Delt ...
however, the Australian stores were closed in 2003, and the only Disney Store in Hong Kong at this time is located in the
Hong Kong International Airport Hong Kong International Airport is Hong Kong's main airport, built on reclaimed land on the island of Chek Lap Kok, Hong Kong. The airport is also referred to as Chek Lap Kok International Airport or ''Chek Lap Kok Airport'', to distinguish ...
, which was renamed The Magic of Hong Kong Disneyland and managed by Hong Kong International Theme Parks. Disney also operated approximately 15 smaller-scale locations in airports throughout the United States, which were all shuttered in the early 2000s. Disney Store came back to Germany with a flagship store in
Munich Munich ( ; german: München ; bar, Minga ) is the capital and most populous city of the States of Germany, German state of Bavaria. With a population of 1,558,395 inhabitants as of 31 July 2020, it is the List of cities in Germany by popu ...
in November 2017. In the United States, Canada, and Europe, Disney Stores are owned by The Walt Disney Company. However, Japanese Disney Stores were owned and operated by
The Oriental Land Company is a Japanese leisure and tourism corporation headquartered in Urayasu, Chiba, Japan where it also owns and operates the Tokyo Disney Resort. The company operates in three segments, divided as theme parks, hotels, and other business. Oriental ...
, the company that owns and operates the
Tokyo Disney Resort The (local nickname ''TDR'') is a theme park and vacation resort located in Urayasu, Chiba, Japan, just east of Tokyo. The resort is fully owned and operated by The Oriental Land Company under a licence from The Walt Disney Company, who constru ...
, but have now been bought back by The Walt Disney Company. From November 21, 2004, until May 1, 2008, Disney Stores in the United States and Canada were owned and operated by Hoop Retail Stores, a wholly owned subsidiary of
The Children's Place The Children's Place Inc. is a specialty retailer of children’s apparel and accessories headquartered in New Jersey. It also markets apparel under the Children's Place, Place, Baby Place, and Gymboree brand names. As of October 31, 2015, it o ...
, LLC. Oriental Land operates Disney Stores under a long-term license agreement with The Walt Disney Company, as did The Children's Place. In the United Kingdom and Europe, Disney operates approximately 30 locations. As of early 2021, Disney maintained about 300 Disney Stores worldwide.


Features

In 2010, Disney started rolling out a themed retail business model and redesign led by
Steve Jobs Steven Paul Jobs (February 24, 1955 – October 5, 2011) was an American entrepreneur, industrial designer, media proprietor, and investor. He was the co-founder, chairman, and CEO of Apple; the chairman and majority shareholder of Pixar; a ...
for its stores dubbed Imagination Parks. At the overhauled stores, shopping is more interactive with a large castle that has a mirror in which Disney princesses appear, and projectors have the leaves in the trees changing to Disney characters. The store's perimeter is a lined skyline with local landmarks and added Disney themes for the appearance, and the store is the center of "this big, magical world." Inside there is a pixie dust trail leading throughout the store. Many revamped stores get localized products and design touches. For example, Las Vegas has 35 items including showgirl Minnie and Elvis costumed Stitch. Also, a daily opening ceremony takes place with music. A Cast Member selects a child to unlock the store by placing a giant key into giant padlock. This triggers Tinker Bell flying about inside as the darkened store's interior gradually increases its lighting as projected pseudo fireworks are set off.


China flagship

The flagship first Disney Store in China is in
Lujiazui Lujiazui, also known under its Shanghainese name Lohkatse (, , lit. meaning " heLu (surname 陸), Lu family's mouth"), is a locality in Shanghai, a peninsula formed by a bend in the Huangpu River. Since the early 1990s, Lujiazui has been dev ...
area of the
Pudong Pudong is a district of Shanghai located east of the Huangpu, the river which flows through central Shanghai. The name ''Pudong'' was originally applied to the Huangpu's east bank, directly across from the west bank or Puxi, the historic city ...
financial district,
Shanghai Shanghai (; , , Standard Mandarin pronunciation: ) is one of the four direct-administered municipalities of the People's Republic of China (PRC). The city is located on the southern estuary of the Yangtze River, with the Huangpu River flow ...
with 54,000 square feet, the largest Disney Store anywhere. A 19-feet-high Magic Kingdom castle is in the middle of the store and has a projected musical show that is shown on the hour. Also, the location has an outdoor plaza with a Mickey Mouse flowerbed. The location has a Marvel area with statues of Iron Man, Thor, an 8-foot-tall Hulk and other heroes. Mickey and Minnie Mouse, Goofy, Daisy and Donald Duck are in a hot-air balloons. Its roof is an illuminated Mickey Mouse shape. On Wednesday 20 May 2015 at 1:14 p.m., this store opened. Customers were waiting 3 hours before hand. An hour after opening, the store closed to additional customers.


Chicago flagship

A flagship Disney Store was built in Chicago on the
Magnificent Mile The Magnificent Mile, sometimes referred to as The Mag Mile, is an upscale section of Chicago's Michigan Avenue, running from the Chicago River to Oak Street in the Near North Side. The district is located within downtown, and one block ...
at 717 N. Michigan Avenue with 7,000 square feet at ground floor, twice a standard store's footprint, with Saks Fifth Avenue men's store taking the remainder of the ground floor plus the second and third floor. This flagship store replaced the original location at Water Tower Place, and joined two
Disney Regional Entertainment Disney Regional Entertainment was the subsidiary of Walt Disney Parks and Resorts which developed and operated unique local entertainment concepts. It previously operated the Club Disney, DisneyQuest, and ESPN Zone chain entertainment concepts. ...
chain locations,
DisneyQuest DisneyQuest was a chain of indoor interactive theme parks in the United States operated by the Disney Regional Entertainment subsidiary of Walt Disney Parks and Resorts. The DisneyQuest project was designed as a way for the Disney brand to rea ...
and
ESPN Zone ESPN Zone was a theme restaurant and entertainment center chain in the United States that included arcades, TV studios, and radio studios, operated by the Disney Regional Entertainment subsidiary of Walt Disney Parks and Resorts using the Disne ...
nearby in the North Bridge development. The store opened on July 26, 1999, and an official dedication occurred on August 5, 1999, with Chicago native and DCP president Anne Osberg, along with a live special appearance from Mickey Mouse. An exclusive 13 1/2-inch "Blues Mickey" plush toy which had an "unprecedented one-store, one-day limited edition Mini Bean Bag Plush" was also available for the dedication. Children's Place got the Chicago flagship location when the company's subsidiary operated the chain. (2004–2008) A smaller store later opened on 108 North State Street in 2010. That location closed in March 2021. The Michigan Avenue store closed on September 15, 2021.


New York City flagship

On May 22, 1996, an original flagship Disney Store opened in
New York City New York, often called New York City or NYC, is the List of United States cities by population, most populous city in the United States. With a 2020 population of 8,804,190 distributed over , New York City is also the L ...
at a corner of 55th Street and
Fifth Avenue Fifth Avenue is a major and prominent thoroughfare in the borough of Manhattan in New York City. It stretches north from Washington Square Park in Greenwich Village to West 143rd Street in Harlem. It is one of the most expensive shopping stre ...
in the former La Côte Basque restaurant location. With the sale of the US location, the store in Manhattan was kept and converted into a
World of Disney The World of Disney is the flagship chain of specialty retail stores owned and operated by the merchandise division of Disney Parks, Experiences and Products, a subsidiary of The Walt Disney Company. Currently, there are four locations that sell D ...
store run by
Walt Disney Parks and Resorts Disney Parks, Experiences and Products, Inc., formerly Walt Disney Parks and Resorts Worldwide, Inc. and informally known as Disney Parks, is one of The Walt Disney Company's five major business segments and a subsidiary. It was founded on Apri ...
in 2004. With the shuttering of the Disney Parks and Resorts-run World of Disney store in Fifth Avenue New York City in January 2010 due to high rent, the Disney Store was moved to 1540 Broadway in
Times Square Times Square is a major commercial intersection, tourist destination, entertainment hub, and neighborhood in Midtown Manhattan, New York City. It is formed by the junction of Broadway, Seventh Avenue, and 42nd Street. Together with adjacent ...
in the former
Virgin Megastore Virgin Megastores is an international entertainment retailing chain, founded in early 1976 by Richard Branson as a record shop on London's Oxford Street. In 1979 the company opened their first Megastore at the end of Oxford Street and Tottenha ...
and became the flagship store when it opened in November 2010, capping off a 20 store opening year. Its localized design features include Macy's Thanksgiving Day Parade inspired oversized Mickey and Minnie balloons floating above and Broadway is recognized with Disney-themed playbills.


Baby Store

The Disney Baby Store in
Americana at Brand The Americana at Brand is a large shopping, dining, entertainment and residential complex in Glendale, California. The property was built and is owned and operated by Los Angeles businessman Rick J. Caruso and his company Caruso Affiliated. Caru ...
,
Glendale, California Glendale is a city in the San Fernando Valley and Verdugo Mountains regions of Los Angeles County, California, Los Angeles County, California, United States. At the 2020 United States Census, 2020 U.S. Census the population was 196,543, up from ...
is the only flagship store of its brand. The store is used as a testing grounds for Disney Baby line of products. With a recent focus on baby products by Disney Consumer Products, Glendale was chosen as the location of a corresponding store given it was near to Disney Consumer Products and Disney Store headquarters. In early June 2011, Disney Consumer Products chairman Andy Mooney announced that Disney Stores would open two Disney Baby Stores, one on each coast while indicating Glendale had already been chosen. Disney Consumer Products had reached out to new mothers and new born through Our365 company by giving a Disney Cuddly Bodysuit as a part of the hospital sample goods. This is a part of a larger push across the Walt Disney Company as Disney Junior block launched a new series in 2011, while the 24-hour Disney Junior cable channel launched in 2012. On September 6, 2012, the first flagship Disney Baby Store opened in Americana at Brand, Glendale, California with an Operation Shower military mom baby shower on a Wednesday and a Grand Opening on Saturday. Disney Consumer Products President
Bob Chapek Robert Alan Chapek (born 1960) is an American media executive who was the chief executive officer (CEO) of The Walt Disney Company from 2020 to 2022. Before becoming CEO, Chapek had a 26-year career with The Walt Disney Company, beginning in th ...
and
Alison Sweeney Alison Ann Sweeney (born September 19, 1976) is an American actress, reality show host, director and author. Sweeney is best known for her portrayal of Samantha "Sami" Brady on the NBC soap opera ''Days of Our Lives'', a role she played under co ...
and
Winnie the Pooh Winnie-the-Pooh, also called Pooh Bear and Pooh, is a fictional Anthropomorphism, anthropomorphic teddy bear created by English author A. A. Milne and English illustrator E. H. Shepard. The first collection of stories about the character w ...
and friends were there for the opening, plus musical act
Blue Sky Riders Blue Sky Riders is a musical trio consisting of singer-songwriters Kenny Loggins, Georgia Middleman and Gary Burr Gary Burr, born in Meriden, Connecticut, is an American musician, songwriter, and record producer, primarily in the country ...
. The first store manager was Kim Chapman. However, on July 23, 2021, it was announced the store would close permanently.


Studio Store

Disney's Soda Fountain and Studio Store, also Disney Studio Store Hollywood, is a co-located store consisting of Disney Studio Store and Ghirardelli Soda Fountain in the
El Capitan Theatre El Capitan Theatre is a fully restored movie palace at 6838 Hollywood Blvd. in Hollywood. The theater and adjacent Hollywood Masonic Temple (now known as the El Capitan Entertainment Centre) is owned by The Walt Disney Company and serves as th ...
building. A Disney Store location opened next to the
El Capitan Theatre El Capitan Theatre is a fully restored movie palace at 6838 Hollywood Blvd. in Hollywood. The theater and adjacent Hollywood Masonic Temple (now known as the El Capitan Entertainment Centre) is owned by The Walt Disney Company and serves as th ...
in its building in 1998. On June 2, 2005, Disney's Soda Fountain and Studio Store opened up in the El Capitan Building on the ground floor replacing a Disney Store. The store has a take-out counter, a street-front cone window, and in-store table service.


Character Warehouse Outlet Store

Disney's Character Warehouse Outlet Store was licensed out to liquidator Asset Management & Sales LLC to sell overstock and discontinued Disney Parks merchandise. The Character Warehouses just have a few permanent locations (Fullerton and Pomona, California, and Las Vegas) while having temporary stores at times. Asset Management & Sales was owned by Janie and Gary Stump. In early 2007, the company opened a year-round store in Midvale, Utah. This store was forced to temporarily move to Taylorville as the result of a squabble between the landlord and a neighboring business. The Midvale location never recovered its sales after returning thus shut its doors in May 2008. Asset Management, based near
Murfreesboro, Tennessee Murfreesboro is a city in and county seat of Rutherford County, Tennessee, United States. The population was 152,769 according to the 2020 census, up from 108,755 residents certified in 2010. Murfreesboro is located in the Nashville metropol ...
, also owned Character Depot stores, both seasonal and year-round locations. They opened a permanent Character Depot in Murfreesboro in January 2012.


JCPenney store-in-store

In 2013, Disney announced that it would be partnering with
JCPenney Penney OpCo LLC, doing business as JCPenney and often abbreviated JCP, is a midscale American department store chain operating 667 stores across 49 U.S. states and Puerto Rico. Departments inside JCPenney stores include Mens, Womens, Boys, Gir ...
department stores nationwide to open 525 "shop-within-shops" inside of JCPenney stores on October 4, 2013, in time for the release of '' Frozen''.


Target store-in-store

At the
D23 Expo D23: The Official Disney Fan Club is the official fan club for The Walt Disney Company. Founded in 2009, the organization is known mainly for its biennial exposition event, the D23 Expo. The name ''D23'' refers to ''D'' for ''Disney'' and ''23' ...
in August 2019, Disney announced that it would be partnering with Target to open 25 "shop-within-shops" inside of Targets on October 4 in time for the releases of ''
Frozen II ''Frozen 2'' (stylized as ''Frozen II'') is a 2019 American computer-animated musical fantasy film produced by Walt Disney Animation Studios and distributed by Walt Disney Studios Motion Pictures. The 58th animated film produced by the st ...
'' and '' Star Wars: The Rise of Skywalker''. The stores would be, on average 750 square feet and include music, interactive displays, and Disney movie clips. They also have created subsite for these stores at Target's website. Target and Disney announced another 40 such locations would be opened by October 2020 and a new Target location near Disney World. Target and Disney announced they will open 100 more locations by December 25, 2021, as most Disney Stores close for good.


Disney at Harrods

Disney at Harrods was a partnership between Disney and Harrods for the operation of Disney stores, Bibbidi Bobbidi Boutique, a Disney Store and Disney Cafe, within
Harrods Harrods Limited is a department store located on Brompton Road in Knightsbridge, London, England. It is currently owned by the state of Qatar via its sovereign wealth fund, the Qatar Investment Authority. The Harrods brand also applies to other ...
from 2002 to 2017. On October 10, 2012, a 7,000 square foot Disney popup shop with a Princess Parlour, Cinderella Slipper salon, special Disney/Pixar corner and Activity Zone was set up in Harrods on the fourth floor. Harrod followed National Princess Week with their Christmas theme being Disney Princesses by having Oscar de la Renta designed dresses for the Princesses. In August, the dresses were on display at
D23 Expo D23: The Official Disney Fan Club is the official fan club for The Walt Disney Company. Founded in 2009, the organization is known mainly for its biennial exposition event, the D23 Expo. The name ''D23'' refers to ''D'' for ''Disney'' and ''23' ...
before being auctioned off on November 13 to benefit Great Ormond Street Hospital Children's Charity. Within the previously operating Disney Cafe and Disney Store, the Disney at Harrods partnership added the Bibbidi Bobbidi Boutique salon to those stores. The Bibbidi Bobbidi Boutique salon was replicated for the first time for any
Disney Parks, Experiences and Products Disney Parks, Experiences and Products, Inc., formerly Walt Disney Parks and Resorts Worldwide, Inc. and informally known as Disney Parks, is one of The Walt Disney Company's five major business segments and a subsidiary. It was founded on Apri ...
experience in Europe at
Harrods Harrods Limited is a department store located on Brompton Road in Knightsbridge, London, England. It is currently owned by the state of Qatar via its sovereign wealth fund, the Qatar Investment Authority. The Harrods brand also applies to other ...
as a part of Disney at Harrods with its opening on November 25, 2013. From July to 21 August 2016, a Star Wars gallery ticketed event was held here with the Millennium Falcon cockpit, Holochess Table and Sofa and prop replicas. Propshop's state-of-the-art photogrammetry system captured heads and faces added to a Rebel Pilot, Stormtrooper or TIE Fighter Pilot overlay for personalized half a meter tall scale model for sale along with prop replicas. On June 1, 2017, Disney at Harrods closed.


Mickey's Kitchen

Mickey's Kitchen was Disney's first attempt at running a chain of restaurants outside of their resorts. The two locations were paired with a Disney Store, and operated from April 1990 to March 1992. In April 1990, the 50th Disney Store opened at the Montclair Place mall located in
Montclair, California Montclair is a city in the Pomona Valley, in southwestern San Bernardino County, California. The population was 36,664 in the 2010 United States Census. History The earliest known inhabitants of the area were from the Serrano tribe of Nativ ...
, along with the first Mickey's Kitchen fast food restaurant. 25,000 visitors had shown up, without any promotions. This location was opened as an experiment, with 190 seats taking up 6,000 square feet out of a total 12,000 square feet for the paired location. The second location opened on May 31, 1991, at the
Woodfield Mall Woodfield Mall is a shopping mall located in the northwest Chicago suburb of Schaumburg, Illinois, United States, at the intersection of Golf Road and Interstate 290. The mall is the largest shopping mall in the state of Illinois, the second la ...
, which was located in
Schaumburg, Illinois Schaumburg ( ) is a village mostly in Cook County and partly in DuPage County in northeastern Illinois, United States. Per the 2020 Census, the population was 78,723. Schaumburg is around northwest of the Chicago Loop and northwest of O'Hare I ...
. It was 14,000 square feet, when paired with the attached Disney Store. In March 1992, Disney closed the two Mickey's Kitchen locations, as the restaurants were only breaking even. While the concept was well received by customers, the company wanted to focus on expanding the Disney Stores to overseas locations. A few years after the closures of the restaurants, the two Disney Stores they were attached to remained open until the 2021 closure wave. The Woodfield Mall store had relocated and remodeled in the early 2000s, while the Montclair Place store retained the original "pink & green" Disney Store design up until its closure in March 2021.


ESPN Store

ESPN—The Store was a chain of sports retail stores run by Disney Stores. The store were designed to look like a broadcast center and have interactive kiosks for video games and news. With Disney purchase of Capital Cities/ABC in 1996, ESPN was a key part of the purchase, which Disney chairman/CEO Michael Eisner moving into more brand extensions from biweekly sports magazines, ESPN Grill restaurants, video games and retail stores. On September 16, 1997, Disney Stores opened its first ESPN—The Store at the Glendale Galleria, with sportscaster Dick Vitale providing color. Two additional locations were opened. In September 1999, all three stores in the chain were closed down. Merchandise in the store consisted the usual branded clothing, collectibles and equipment like binoculars and radio headphones. Collectibles included one of kind collector's memorabilia like boxing gloves signed by Muhammad Ali ($350), and jerseys signed by basketball superstars Michael Jordan ($950) and Magic Johnson ($450). Sporting equipment was sold under the X-Games name, ESPN's brand of "Extreme Games" competitions.


Online presence

Online retail Online shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser or a mobile app. Consumers find a product of interest by visiting the website of the ...
at The Walt Disney Company began on November 19, 1996, with the launch of The Disney Store Online. At the time, the business was under the
Disney Online Disney Interactive is an American video game and internet company that oversaw various websites and interactive media owned by The Walt Disney Company. History 1995–1996: Formation and beginnings In December 1994, Disney announced that it wa ...
business unit. In 1998, the company purchased
Infoseek Infoseek (also known as the "big yellow") was an American internet search engine founded in 1994 by Steve Kirsch. Infoseek was originally operated by the Infoseek Corporation, headquartered in Sunnyvale, California. Infoseek was bought by The Wa ...
, and that purchase included
Starwave Starwave was a Seattle, Washington-based software and website company, founded in 1993 by Paul Allen, co-founder of Microsoft and led by CEO Mike Slade. The company produced original CD-ROM titles, including ''Muppets Inside'', and titles for ...
. With that purchase there were now many other online properties under Disney Online including
Disney.com disney.com is a website operated by Disney Digital Network, a division of The Walt Disney Company, that promotes various Disney properties such as films, television shows, and theme park resorts, and offers entertainment content intended for child ...
, DisneyStore.com, MrShowbiz.com, Family.com,
Movies.com Movies.com was a website; the URL now redirects to that of its owner, Fandango Media. It was acquired from The Walt Disney Company in June 2008. The site was home to the award-winning webshow '' Statler and Waldorf: From the Balcony'', a bi-we ...
,
ESPN.com ESPN.com is the official website of ESPN. It is owned by ESPN Internet Ventures, a division of ESPN Inc. History Since launching in April 1995 as ESPNET.SportsZone.com (ESPNET SportsZone), the website has developed numerous sections including ...
,
NFL.com The National Football League (NFL) is a professional American football league that consists of 32 teams, divided equally between the American Football Conference (AFC) and the National Football Conference (NFC). The NFL is one of the major ...
, NASCAR.com,
NHL.com The National Hockey League (NHL; french: Ligue nationale de hockey—LNH, ) is a professional ice hockey league in North America comprising 32 teams—25 in the United States and 7 in Canada. It is considered to be the top ranked professional ...
, etc. This led to a new business named Buena Vista Internet Group (BVIG) which grouped all internet sites under one business unit. In 1999, the business was changed from BVIG to
Go.com Go.com (also known as The Go Network) is a portal for Disney content that was created after The Walt Disney Company acquired the search engine Infoseek. Go.com is operated by Disney Parks, Experiences and Products, one of four divisions of the ...
and was then spun that off as a
tracking stock Tracking stock, also known as letter stock and targeted stock, is a specialized equity offering issued by a company that is based on the operations of a defined business within the larger organization (such as, for instance, a wholly owned subsi ...
. Also in 1999 the DisneyStore.com business was moved under a business named Disney Direct Marketing (DDM). DDM was a business entity under the company's
Disney Consumer Products Disney Consumer Products, Inc. is the retailing and licensing subsidiary of the Disney Parks, Experiences and Products segment of The Walt Disney Company. Previously, Consumer Products was a segment of Disney until 2016, then a unit of Disney Co ...
(DCP) division and ran the Disney Catalog. At the same time all of this was happening, the team that ran the DisneyStore.com site also built and launched ESPNStore.com, NASCARStore.com, DisneyTickets.com and DisneyAuctions.com. Disney Auctions was created in October 2000 with a partnership between
The Walt Disney Company The Walt Disney Company, commonly known as Disney (), is an American multinational mass media and entertainment conglomerate headquartered at the Walt Disney Studios complex in Burbank, California. Disney was originally founded on October ...
and
eBay eBay Inc. ( ) is an American multinational e-commerce company based in San Jose, California, that facilitates consumer-to-consumer and business-to-consumer sales through its website. eBay was founded by Pierre Omidyar in 1995 and became a ...
. Items such as signs and ride vehicles from
Disneyland Disneyland is a amusement park, theme park in Anaheim, California. Opened in 1955, it was the first theme park opened by The Walt Disney Company and the only one designed and constructed under the direct supervision of Walt Disney. Disney in ...
and
Walt Disney World The Walt Disney World Resort, also called Walt Disney World or Disney World, is an entertainment resort complex in Bay Lake and Lake Buena Vista, Florida, United States, near the cities of Orlando and Kissimmee. Opened on October 1, 1971, th ...
were commonly sold as well as costume pieces and props from previously released movies from Walt Disney Studios. In 2001, DDM was moved directly under the control of The Disney Stores business. The sale of The Disney Stores to The Children's Place didn't include the sale of DDM but did include the sale of the DisneyStore.com
domain name A domain name is a string that identifies a realm of administrative autonomy, authority or control within the Internet. Domain names are often used to identify services provided through the Internet, such as websites, email services and more. As ...
, so in 2004 DisneyStore.com was changed to DisneyDirect.com. In 2006, a complete rebranding was done. Disney Direct Marketing, Inc. was changed to Disney Shopping, Inc. (DSI), the domain was changed from DisneyDirect.com to DisneyShopping.com and the Disney Catalog business was shut down. In fall of 2006, Disney ended their partnership with eBay and moved the Disney Auctions website under its own banner. In 2008, after the repurchase of the Disney Store business from The Children's Place, the domain was changed back to DisneyStore.com. In 2009, DisneyAuctions.com was completely shut down. In 2010, DSI was moved back under the control of the newly reacquired Disney Store business and a complete redesign of the site was launched. Also in 2010, the Disneystore.co.uk site was completely rebuilt on the same platform as the US site. The Walt Disney Company acquired
Marvel Entertainment Marvel Entertainment, LLC (formerly Marvel Enterprises) is an American show business, entertainment company (law), company founded in June 1998 and based in New York City, New York (state), New York, formed by the merger of #Marvel Entertainment ...
in 2009, and in 2011, MarvelStore.com was relaunched using the same technology as the Disney Store website. A new online store for the French market was launched and a new store for the German market was launched. A special Disney World vintage apparel line called "YesterEars" was available at the online store for a limited time in August 2016. YesterEars products pay homage to classic park attractions and destinations and is named after the former Downtown Disney Pleasure Island shop. Additional products would be announced in September.


References

*


External links

* (official American website) ** , Disney Store Locations (North America) ** , Disney Store Locations map
DisneyStore (Japan)
{{Disney Parks, Experiences and Products The Walt Disney Company Disney merchandise Disney Consumer Products American companies established in 1987 Retail companies established in 1987 Toy retailers of the United States Companies based in Glendale, California 1987 establishments in California