|
Intelligent Device Management
Intelligent device management is a technology used for enterprise software applications that allow equipment manufacturers to monitor and manage remote equipment, systems and products via the Internet. Another term for intelligent device management is remote device management (RDM) while strategic service management describes the service. IDM extends IT service management to on-site devices and can support standard service processes, such as Incident, Problem, Change, Configuration Management as defined by ITIL. This technology is commonly used by ATM, security and self-service kiosk companies. See also * Machine to machine *Control system * HVAC control system * Control engineering *Lighting control system * Intelligent building *Self-service kiosk An interactive kiosk is a computer terminal featuring specialized hardware and software that provides access to information and applications for communication, commerce, entertainment, or education. By 2010, the largest b ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Enterprise Software
Enterprise software, also known as enterprise application software (EAS), is computer software used to satisfy the needs of an organization rather than individual users. Such organizations include businesses, schools, interest-based user groups, clubs, charities, and governments. Enterprise software is an integral part of a (computer-based) information system; a collection of such software is called an enterprise system. These systems handle a number of operations in an organization to enhance the business and management reporting tasks. The systems must process the information at a relatively high speed and can be deployed across a variety of networks. Services provided by enterprise software are typically business-oriented tools. As enterprises have similar departments and systems in common, enterprise software is often available as a suite of customizable programs. Generally, the complexity of these tools requires specialist capabilities and specific knowledge. Enterprise com ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Internet
The Internet (or internet) is the global system of interconnected computer networks that uses the Internet protocol suite (TCP/IP) to communicate between networks and devices. It is a '' network of networks'' that consists of private, public, academic, business, and government networks of local to global scope, linked by a broad array of electronic, wireless, and optical networking technologies. The Internet carries a vast range of information resources and services, such as the inter-linked hypertext documents and applications of the World Wide Web (WWW), electronic mail, telephony, and file sharing. The origins of the Internet date back to the development of packet switching and research commissioned by the United States Department of Defense in the 1960s to enable time-sharing of computers. The primary precursor network, the ARPANET, initially served as a backbone for interconnection of regional academic and military networks in the 1970s to enable resource shari ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Incident Management (ITSM)
Incident management (IM) is an IT service management (ITSM) process area. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. 'Normal service operation' is defined here as service operation within service-level agreement (SLA). It is one process area within the broader ITIL and ISO 20000 environment. ISO 20000 defines the objective of Incident management (part 1, 8.2) as: ''To restore agreed service to the business as soon as possible or to respond to service requests.'' Definition ITIL The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business. ITIL de ... 2011 defines an ''incident'' as: :''a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
ITIL
The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business. ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. There is no formal independent third party compliance assessment available for ITIL compliance in an organization. Certification in ITIL is only available to individuals. Since 2013, ITIL has been owned by AXELOS, a joint venture between Capita and the UK Cabinet Office. History Responding to growing dependence on IT, the UK Government's Ce ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Configuration Management (ITSM)
Configuration Management (CM) is an ITIL version 2 and an IT Service Management ( ITSM) process that tracks all of the individual Configuration Items (CI) in an IT system Information technology (IT) is the use of computers to create, process, store, retrieve, and exchange all kinds of Data (computing), data . and information. IT forms part of information and communications technology (ICT). An information te ... which may be as simple as a singlserver or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process. In ITIL version 3, this process has been renamed as Service Asset and Configuration Management. References Configuration management {{IT-stub ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Self-service Kiosk
An interactive kiosk is a computer terminal featuring specialized hardware and software that provides access to information and applications for communication, commerce, entertainment, or education. By 2010, the largest bill pay kiosk network is AT&T for the phone customers which allows customers to pay their phone bills. Verizon and Sprint have similar units for their customers. Early interactive kiosks sometimes resembled telephone booths, but have been embraced by retail, foodservice, and hospitality to improve customer service and streamline operations. Interactive kiosks are typically placed in the high foot traffic settings such as shops, hotel lobbies, or airports. The integration of technology allows kiosks to perform a wide range of functions, evolving into self-service kiosks. For example, kiosks may enable users to order from a shop's catalog when items are not in stock, check out a library book, look up information about products, issue a hotel key card, enter a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
