Intelligent device management is a technology used for
enterprise software applications that allow equipment manufacturers to monitor and manage remote equipment, systems and products via the
Internet. Another term for intelligent device management is remote device management (RDM) while strategic service management describes the service.
IDM extends IT service management to on-site devices and can support standard service processes, such as
Incident
Incident may refer to:
* A property of a graph in graph theory
* ''Incident'' (film), a 1948 film noir
* Incident (festival), a cultural festival of The National Institute of Technology in Surathkal, Karnataka, India
* Incident (Scientology), a ...
,
Problem
Problem solving is the process of achieving a goal by overcoming obstacles, a frequent part of most activities. Problems in need of solutions range from simple personal tasks (e.g. how to turn on an appliance) to complex issues in business an ...
,
Change,
Configuration Management
Configuration management (CM) is a process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. The CM proc ...
as defined by
ITIL.
This technology is commonly used by ATM, security and
self-service kiosk
An interactive kiosk is a computer terminal featuring specialized hardware and software that provides access to information and applications for communication, commerce, entertainment, or education.
By 2010, the largest bill pay kiosk network ...
companies.
See also
*
Machine to machine
*
Control system
A control system manages, commands, directs, or regulates the behavior of other devices or systems using control loops. It can range from a single home heating controller using a thermostat controlling a domestic boiler to large industrial c ...
*
HVAC control system
*
Control engineering
*
Lighting control system
A lighting control system is an intelligent network based lighting control solution that incorporates communication between various system inputs and outputs related to lighting control with the use of one or more central computing devices. Light ...
*
Intelligent building
*
Self-service kiosk
An interactive kiosk is a computer terminal featuring specialized hardware and software that provides access to information and applications for communication, commerce, entertainment, or education.
By 2010, the largest bill pay kiosk network ...
External links
Machine 2 Enterprise- Blog on Building Management Systems
Business software
Information technology management
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