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Nortal
Nortal is a Multinational corporation, multinational Strategy, strategic Social change, change and technology company headquartered in Tallinn, Estonia, with operations in the United States, US, Europe, the Middle East and Africa. Nortal provides public sector and private sector clients data-driven business transformation. Most notably a large part of the Digital transformation, digitalization of Estonia's governmental e-services has been planned and implemented by Nortal and its Estonian predecessor Webmedia. Nortal is a keen promoter of good governance through e-government focusing on removing obstacles of Human development (humanity), human development, reducing hidden transaction costs in societies, increasing Transparency (behavior), transparency of administration, reducing Muda (Japanese term), waste and increasing overall procedural efficiency. History 2000 – Nortal was established under the name Webmedia in Tartu, Estonia. 2004 – Webmedia was ranked first in the Es ...
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Nortal is a Multinational corporation, multinational Strategy, strategic Social change, change and technology company headquartered in Tallinn, Estonia, with operations in the United States, US, Europe, the Middle East and Africa. Nortal provides public sector and private sector clients data-driven business transformation. Most notably a large part of the Digital transformation, digitalization of Estonia's governmental e-services has been planned and implemented by Nortal and its Estonian predecessor Webmedia. Nortal is a keen promoter of good governance through e-government focusing on removing obstacles of Human development (humanity), human development, reducing hidden transaction costs in societies, increasing Transparency (behavior), transparency of administration, reducing Muda (Japanese term), waste and increasing overall procedural efficiency. History 2000 – Nortal was established under the name Webmedia in Tartu, Estonia. 2004 – Webmedia was ranked first in the Es ...
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Tartu
Tartu is the second largest city in Estonia after the Northern European country's political and financial capital, Tallinn. Tartu has a population of 91,407 (as of 2021). It is southeast of Tallinn and 245 kilometres (152 miles) northeast of Riga, Latvia. Tartu lies on the Emajõgi river, which connects the two largest lakes in Estonia, Lake Võrtsjärv and Lake Peipus. From the 13th century until the end of the 19th century, Tartu was known in most of the world by variants of its historical name Dorpat. Tartu, the largest urban centre of southern Estonia, is often considered the "intellectual capital city" of the country, especially as it is home to the nation's oldest and most renowned university, the University of Tartu (founded in 1632). Tartu also houses the Supreme Court of Estonia, the Ministry of Education and Research, the Estonian National Museum, and the oldest Estonian-language theatre, Vanemuine. It is also the birthplace of the Estonian Song Festivals. Tar ...
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Africa
Africa is the world's second-largest and second-most populous continent, after Asia in both cases. At about 30.3 million km2 (11.7 million square miles) including adjacent islands, it covers 6% of Earth's total surface area and 20% of its land area.Sayre, April Pulley (1999), ''Africa'', Twenty-First Century Books. . With billion people as of , it accounts for about of the world's human population. Africa's population is the youngest amongst all the continents; the median age in 2012 was 19.7, when the worldwide median age was 30.4. Despite a wide range of natural resources, Africa is the least wealthy continent per capita and second-least wealthy by total wealth, behind Oceania. Scholars have attributed this to different factors including geography, climate, tribalism, colonialism, the Cold War, neocolonialism, lack of democracy, and corruption. Despite this low concentration of wealth, recent economic expansion and the large and young population make Afr ...
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Efficiency
Efficiency is the often measurable ability to avoid wasting materials, energy, efforts, money, and time in doing something or in producing a desired result. In a more general sense, it is the ability to do things well, successfully, and without waste. In more mathematical or scientific terms, it signifies the level of performance that uses the least amount of inputs to achieve the highest amount of output. It often specifically comprises the capability of a specific application of effort to produce a specific outcome with a minimum amount or quantity of waste, expense, or unnecessary effort. Efficiency refers to very different inputs and outputs in different fields and industries. In 2019, the European Commission said: "Resource efficiency means using the Earth's limited resources in a sustainable manner while minimising impacts on the environment. It allows us to create more with less and to deliver greater value with less input." Writer Deborah Stone notes that efficiency is " ...
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Muda (Japanese Term)
is a Japanese word meaning "futility; uselessness; wastefulness", and is a key concept in lean process thinking, like the Toyota Production System (TPS) as one of the three types of deviation from optimal allocation of resources (the others being '' mura'' and '' muri''). Waste in this context refers to the wasting of time or resources rather than wasteful by-products and should not be confused with Waste reduction. From an end-customer's point of view, value-added work is any activity that produces goods or provides a service for which a customer is willing to pay; ''muda'' is any constraint or impediment that causes waste to occur. There are two types of muda: * Muda Type I: non value-adding, but necessary for end-customers. These are usually harder to eliminate because while classified as non-value adding, they may still be necessary. * Muda Type II: non value-adding and unnecessary for end-customers. These contribute to waste, incur hidden costs and should be eliminated. ...
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Transparency (behavior)
As an ethic that spans science, engineering, business, and the humanities, transparency is operating in such a way that it is easy for others to see what actions are performed. Transparency implies openness, communication, and accountability. Transparency is practiced in companies, organizations, administrations, and communities. For example, in a business relation, fees are clarified at the outset by a transparent agent, so there are no surprises later. This is opposed to keeping this information hidden which is "non-transparent". A practical example of transparency is also when a cashier makes changes after a point of sale; they offer a transaction record of the items purchased (e.g., a receipt) as well as counting out the customer's change. In information security, transparency means keeping the arcane, underlying mechanisms hidden so as not to obstruct intended function—an almost opposite sense. It principally refers to security mechanisms that are intentionally undetectable ...
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Transaction Cost
In economics and related disciplines, a transaction cost is a cost in making any economic trade when participating in a market. Oliver E. Williamson defines transaction costs as the costs of running an economic system of companies, and unlike production costs, decision-makers determine strategies of companies by measuring transaction costs and production costs. Transaction costs are the total costs of making a transaction, including the cost of planning, deciding, changing plans, resolving disputes, and after-sales. Therefore, the transaction cost is one of the most significant factors in business operation and management. Oliver E. Williamson's ''Transaction Cost Economics'' popularized the concept of transaction costs. Douglass C. North argues that institutions, understood as the set of rules in a society, are key in the determination of transaction costs. In this sense, institutions that facilitate low transaction costs, boost economic growth.North, Douglass C. 1992. “Transa ...
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Human Development (humanity)
Human development involves studies of the human condition with its core being the capability approach. The inequality adjusted Human Development Index is used as a way of measuring actual progress in human development by the United Nations. It is an alternative approach to a single focus on economic growth, and focused more on social justice, as a way of understanding progress The United Nations Development Programme defines human development as "the process of enlarging people's choices", said choices allowing them to "lead a long and healthy life, to be educated, to enjoy a decent standard of living", as well as "political freedom, other guaranteed human rights and various ingredients of self-respect". Thus, human development is about much more than economic growth, which is only a means of enlarging people's choices. Fundamental to enlarging these choices is building human capabilities—the range of things that people can do or be in life. Capabilities are "the substantive fr ...
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E-government
E-government (short for electronic government) is the use of technological communications devices, such as computers and the Internet, to provide public services to citizens and other persons in a country or region. E-government offers new opportunities for more direct and convenient citizen access to government and for government provision of services directly to citizens. The term consists of the digital interactions between a citizen and their government (C2G), between governments and other government agencies (G2G), between government and citizens (G2C), between government and employees (G2E), and between government and businesses/commerces (G2B). E-government delivery models can be broken down into the following categories:Jeong Chun Hai @Ibrahim. (2007). ''Fundamental of Development Administration.'' Selangor: Scholar Press. This interaction consists of citizens communicating with all levels of government (city, state/province, national, and international), facilitat ...
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Good Governance
Good governance is the process of measuring how public institutions conduct public affairs and manage public resources and guarantee the realization of human rights in a manner essentially free of abuse and corruption and with due regard for the rule of law. Governance is "the process of decision-making and the process by which decisions are implemented (or not implemented)"."What is Good Governance"
, 2009. Accessed April 6, 2021.
Governance in this context can apply to corporate, international, national, or local governance as well as the interactions between other sectors of society. The concept of "good governance" thus emerges as a model to compare ineffective economi ...
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E-services
E-services (electronic services) are services which make use of information and communication technologies (ICTs). The three main components of e-services are: # service provider; # service receiver; and # the channels of service delivery (i.e., technology). For example, with respect to public e-service, public agencies are the service provider and citizens as well as businesses are the service receiver. For public e-service the internet is the main channel of e-service delivery while other classic channels (e.g. telephone, call center, public kiosk, mobile phone, television) are also considered.Rowley, J. (2006) An analysis of the e-service literature: towards a research agenda. Internet Research, 16 (3), 339-359 Since its inception in the late 1980s in Europe and formal introduction in 1993 by the US Government, the term ‘E-Government’ has now become one of the recognized research domains especially in the context of public policy and now has been rapidly gaining strategic i ...
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