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Customer Feedback Management Services
Customer feedback management (CFM) online services are web applications that allow businesses to manage user suggestions and complaints in a structured fashion. A 2011 study conducted by Aberdeen Group showed that companies using customer feedback management services and social media monitoring have a 15% better customer retention rate. Methodology Various online CFM services use different approaches. The aim of most methodologies is to measure customer satisfaction, with some models also measuring related constructs including customer loyalty and customer word-of-mouth (see Webreep model). The methodology behind each service has an important impact on the nature of the service itself, and is the main differentiator between them. The main feedback management methodologies are listed below. Feedback analytics Feedback analytics services use customer generated feedback data to measure customer experience and improve customer satisfaction. Feedback data is collected, then, using ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Web Applications
A web application (or web app) is application software that is accessed using a web browser. Web applications are delivered on the World Wide Web to users with an active network connection. History In earlier computing models like client-server, the processing load for the application was shared between code on the server and code installed on each client locally. In other words, an application had its own pre-compiled client program which served as its user interface and had to be separately installed on each user's personal computer. An upgrade to the server-side code of the application would typically also require an upgrade to the client-side code installed on each user workstation, adding to the support cost and decreasing productivity. In addition, both the client and server components of the application were usually tightly bound to a particular computer architecture and operating system and porting them to others was often prohibitively expensive for all but the large ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Domain Name System
The Domain Name System (DNS) is a hierarchical and distributed naming system for computers, services, and other resources in the Internet or other Internet Protocol (IP) networks. It associates various information with domain names assigned to each of the associated entities. Most prominently, it translates readily memorized domain names to the numerical IP addresses needed for locating and identifying computer services and devices with the underlying network protocols. The Domain Name System has been an essential component of the functionality of the Internet since 1985. The Domain Name System delegates the responsibility of assigning domain names and mapping those names to Internet resources by designating authoritative name servers for each domain. Network administrators may delegate authority over sub-domains of their allocated name space to other name servers. This mechanism provides distributed and fault tolerance, fault-tolerant service and was designed to avoid a single ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Experience
Customer experience (CX) is a totality of cognitive, affective, sensory, and behavioral consumer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. Pine and Gilmore described the experience economy as the next level after commodities, goods, and services with memorable events as the final business product. Four realms of experience include esthetic, escapist, entertainment, and educational components. Different dimensions of customer experience include senses, emotions, feelings, perceptions, cognitive evaluations, involvement, memories, as well as spiritual components, and behavioral intentions. The pre-consumption anticipation experience can be described as the amount of pleasure or displeasure received from savoring future events, while the remembered experience is related to a recollection of memories about previous events and experiences of a product or service. Definitions Forbes describes the customer exp ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
UserVoice
UserVoice is a San Franciscobased Software-as-a-Service (SaaS) company that develops customer engagement tools.Ha, AnthonyUserVoice Aims Beyond User Feedback''NYTimes''. May 5, 2011.Finley, Klint3 Trends in Idea Management''ReadWriteWeb''. September 1, 2010.Empson, RipUservoice, Which Powers Customer Engagement Tools for Meebo, Hootsuite & More, Raises 1 Million''TechCrunch''. November 18, 2011. History UserVoice began in 2006, when programmer Richard White decided to create a more efficient way to monitor feedback from software users. He created an online forum for users to provide ideas about a project he was designing.Atwood, JeffPodcast #30 ''Stack Overflow''. November 19, 2008.Hopkins, MarkUserVoice is My[Company]Idea''Mashable''. August 5, 2008. White asked users to vote, instead of using programmers, a method inspired by Joel Spolsky, who advocated giving programmers a finite number of votes to prioritize software development.Kirkpatrick, MarshallWhy We Love User ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Twitter
Twitter is an online social media and social networking service owned and operated by American company Twitter, Inc., on which users post and interact with 280-character-long messages known as "tweets". Registered users can post, like, and 'Reblogging, retweet' tweets, while unregistered users only have the ability to read public tweets. Users interact with Twitter through browser or mobile Frontend and backend, frontend software, or programmatically via its APIs. Twitter was created by Jack Dorsey, Noah Glass, Biz Stone, and Evan Williams (Internet entrepreneur), Evan Williams in March 2006 and launched in July of that year. Twitter, Inc. is based in San Francisco, California and has more than 25 offices around the world. , more than 100 million users posted 340 million tweets a day, and the service handled an average of 1.6 billion Web search query, search queries per day. In 2013, it was one of the ten List of most popular websites, most-visited websites and has been de ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Facebook
Facebook is an online social media and social networking service owned by American company Meta Platforms. Founded in 2004 by Mark Zuckerberg with fellow Harvard College students and roommates Eduardo Saverin, Andrew McCollum, Dustin Moskovitz, and Chris Hughes, its name comes from the face book directories often given to American university students. Membership was initially limited to Harvard students, gradually expanding to other North American universities and, since 2006, anyone over 13 years old. As of July 2022, Facebook claimed 2.93 billion monthly active users, and ranked third worldwide among the most visited websites as of July 2022. It was the most downloaded mobile app of the 2010s. Facebook can be accessed from devices with Internet connectivity, such as personal computers, tablets and smartphones. After registering, users can create a profile revealing information about themselves. They can post text, photos and multimedia which are shared with any ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
IdeaScale
IdeaScale is a cloud-based software company that licenses an innovation management platform employing the principles and practices of crowdsourcing. The company was founded by Vivek Bhaskaran and Rob Hoeh in Seattle. As of 2018, IdeaScale is headquartered in Berkeley, CA. History In 2008, the IdeaScale service was first offered. In 2009, Rob Hoehn enhanced the service to further address opportunities he cited in both government and the private sector to solicit ideas, feedback, and priorities. It launched in tandem with President Barack Obama’s Open Government Initiative. In its first year, IdeaScale was adopted by 23 federal agencies. It served many organizations, including the Executive Office of the President of the United States. The following year, the platform’s adoption rate expanded to include more than 36 agencies as well as numerous private Enterprise-level companies. Government clients cited IdeaScale’s “level of engagement as well as the platform’s afford ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Get Satisfaction
Get Satisfaction was a customer community software platform for technical support based in San Francisco, California, United States. It was founded on January 31, 2007, by several people, including Lane Becker, Amy Muller, Thor Muller, and Jonathan Grubb. It publicly launched in September 2007. In April 2015, Get Satisfaction was acquired by Sprinklr, a social media management company. The idea for the service originated from Valleyschwag as a side project. When the Valleyschwag service received over 1,500 subscribers, its customer service requirements increased dramatically. Realizing that customers were actually responding to the issues that other people brought up, the group behind Valleyschwag decided to create the precursor to Get Satisfaction, first named Satisfaction Unlimited, to take advantage of the community's enthusiasm for helping each other. The company describes its product as "people-powered customer service" and "Online Communities. The shortest distance between y ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Single Sign-on
Single sign-on (SSO) is an authentication scheme that allows a user to log in with a single ID to any of several related, yet independent, software systems. True single sign-on allows the user to log in once and access services without re-entering authentication factors. It should not be confused with same-sign on (Directory Server Authentication), often accomplished by using the Lightweight Directory Access Protocol (LDAP) and stored LDAP databases on (directory) servers. A simple version of single sign-on can be achieved over IP networks using cookies but only if the sites share a common DNS parent domain. For clarity, a distinction is made between Directory Server Authentication (same-sign on) and single sign-on: Directory Server Authentication refers to systems requiring authentication for each application but using the same credentials from a directory server, whereas single sign-on refers to systems where a single authentication provides access to multiple applications by ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Subdomain
In the Domain Name System (DNS) hierarchy, a subdomain is a domain that is a part of another (main) domain. For example, if a domain offered an online store as part of their website example.com, it might use the subdomain shop.example.com . Overview The Domain Name System (DNS) has a tree structure or hierarchy, which includes nodes on the tree being a domain name. A subdomain is a domain that is part of a larger domain. Each label may contain from 1 to 63 octets. The full domain name may not exceed a total length of 253 ASCII characters in its textual representation.RFC 1035, ''Domain names--Implementation and specification'', P. Mockapetris (Nov 1987) Subdomains are defined by editing the DNS zone file pertaining to the parent domain. However, there is an ongoing debate over the use of the term "subdomain" when referring to names which map to the Address record A (host) and various other types of zone records which may map to any public IP address destination and any type ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Semantic URL
Clean URLs, also sometimes referred to as RESTful URLs, user-friendly URLs, pretty URLs or search engine-friendly URLs, are URLs intended to improve the usability and accessibility of a website or web service by being immediately and intuitively meaningful to non-expert users. Such URL schemes tend to reflect the conceptual structure of a collection of information and decouple the user interface from a server's internal representation of information. Other reasons for using clean URLs include search engine optimization (SEO), conforming to the representational state transfer (REST) style of software architecture, and ensuring that individual web resources remain consistently at the same URL. This makes the World Wide Web a more stable and useful system, and allows more durable and reliable bookmarking of web resources. Clean URLs also do not contain implementation details of the underlying web application. This carries the benefit of reducing the difficulty of changing the im ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
