UserVoice is a
San Francisco
San Francisco (; Spanish for " Saint Francis"), officially the City and County of San Francisco, is the commercial, financial, and cultural center of Northern California. The city proper is the fourth most populous in California and 17th ...
based
Software-as-a-Service (SaaS) company that develops
customer engagement tools.
[Ha, Anthony]
UserVoice Aims Beyond User Feedback
''NYTimes''. May 5, 2011.[Finley, Klint]
3 Trends in Idea Management
''ReadWriteWeb''. September 1, 2010.[Empson, Rip]
Uservoice, Which Powers Customer Engagement Tools for Meebo, Hootsuite & More, Raises 1 Million
''TechCrunch''. November 18, 2011.
History
UserVoice began in 2006, when programmer Richard White decided to create a more efficient way to monitor feedback from software users. He created an online forum for users to provide ideas about a project he was designing.
[Atwood, Jeff]
Podcast #30
''Stack Overflow''. November 19, 2008.[Hopkins, Mark]
UserVoice is My[Company]Idea
''Mashable''. August 5, 2008. White asked users to vote, instead of using programmers, a method inspired by
Joel Spolsky
Avram Joel Spolsky (born 1965) is a software engineer and writer. He is the author of ''Joel on Software'', a blog on software development, and the creator of the project management software Trello. He was a Program Manager on the Microsoft Exce ...
, who advocated giving programmers a finite number of votes to prioritize software development.
[Kirkpatrick, Marshall]
Why We Love UserVoice
''ReadWriteWeb''. December 5, 2008.[http://www.joelonsoftware.com/articles/SetYourPriorities.html Set Your Priorities] White, together with Lance Ivy and Marcus Nelson, launched UserVoice in February 2008.
[ An early adopter was ]Stack Overflow
In software, a stack overflow occurs if the call stack pointer exceeds the stack bound. The call stack may consist of a limited amount of address space, often determined at the start of the program. The size of the call stack depends on many facto ...
, run by Spolsky. UserVoice had 13 employees and 4,000 clients, with 23 million users participating by 2011.[EPISODE 5... Interview with UserVoice Co-founder, Scott Rutherford]
''StartupMarketing.TV''. September 23, 2010.
Slack, Salesforce, Marketo, HubSpot, zendesk, Jira, Azure DevOps, Microsoft Dynamics, Zapier, Fivetran, Stitch and Amazon Redshift are among the adopters of UserVoice's platform.
Products
UserVoice Feedback collects and prioritizes suggestions from customers as they list ideas and vote on them.[Aamoth, Doug]
UserVoice Offers A Better Way To Take Customer Suggestions
''TechCrunch''. April 20, 2008.[Catone, Josh]
9 Web Apps for Gathering Customer Feedback
''Mashable''. March 6, 2011.[Reisinger, Don]
10 Ingenious Tools from Google Apps Marketplace
''eWeek''. March 12, 2010. This voting can occur through the SmartVote comparison testing feature. In addition to the original website-style product, iPhone and Facebook
Facebook is an online social media and social networking service owned by American company Meta Platforms. Founded in 2004 by Mark Zuckerberg with fellow Harvard College students and roommates Eduardo Saverin, Andrew McCollum, Dustin Mosk ...
apps are available[Kincaid, Jason]
UserVoice Brings Its Customer Feedback Service to Facebook Pages
''TechCrunch''. December 13, 2010.[Finley, Klint]
API of the Week: UserVoice API
''ReadWriteWeb''. December 6, 2010. to allow developers to collect feedback for mobile app
A mobile application or app is a computer program or software application designed to run on a mobile device such as a phone, tablet, or watch. Mobile applications often stand in contrast to desktop applications which are designed to run on d ...
s.[Vandor, Mollie]
HOW TO: Get Your Feedback On Social Networks
''Mashable''. December 11, 2009.
UserVoice HelpDesk is a support tool for tracking and responding to customer issues.[ Customers can thank the support person who responds to their ticket by giving them "kudos."][Finley, Klint]
Can UserVoice Do What Fish! Can’t and Make Customer Service Fun
''ReadWriteWeb''. March 2, 2011.[Prestepino, Peter]
UserVoice is Full Service-Kudos
''WebsiteMagazine''. March 1, 2011. The system employs gamification
Gamification is the strategic attempt to enhance systems, services, organizations, and activities by creating similar experiences to those experienced when playing games in order to motivate and engage users. This is generally accomplished thro ...
techniques to motivate support teams to provide high quality service.[Carlson, Lauren]
Gamification: The Key to Preventing Support Agent Burnout
''Software Advice''. Help teams work within a system that displays each person's kudos in real-time.[ UserVoice HelpDesk also directs customers to relevant answers as they type questions.][
]
See also
* Get Satisfaction
Get Satisfaction was a customer community software platform for technical support based in San Francisco, California, United States. It was founded on January 31, 2007, by several people, including Lane Becker, Amy Muller, Thor Muller, and Jonath ...
* Issue tracking system
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. Issue tracking systems are generally used in colla ...
References
External links
* {{Official, https://www.uservoice.com/
Software companies based in the San Francisco Bay Area
Software companies established in 2008
Automation software
Help desk software
2008 establishments in California