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Conversational Commerce
Conversational commerce is e-commerce done via various means of conversation ( live support on e-commerce Web sites, online chat using messaging apps, chatbots on messaging apps or websites, voice assistants) and using technology such as: speech recognition, speaker recognition (voice biometrics), natural language processing and artificial intelligence. Development WeChat in China During this time, in China, e-commerce via WeChat – at its core a messaging app, but also letting merchants display their goods in mobile Web pages and via social feeds – grew strongly. By 2013 e-commerce in China had overtaken that of the U.S. Facebook Messenger In 2016, Facebook announced its Facebook Messenger chatbot platform, heralding the arrival of conversational commerce via the most widely used messaging app in the world outside China. More than 34,000 businesses had opened shop on Messenger by August 2017. Early cited examples of conversational commerce chatbots on Facebook Messenger inclu ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
E-commerce
E-commerce (electronic commerce) is the activity of electronically buying or selling of products on online services or over the Internet. E-commerce draws on technologies such as mobile commerce, electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems. E-commerce is in turn driven by the technological advances of the semiconductor industry, and is the largest sector of the electronics industry. Defining e-commerce The term was coined and first employed by Dr. Robert Jacobson, Principal Consultant to the California State Assembly's Utilities & Commerce Committee, in the title and text of California's Electronic Commerce Act, carried by the late Committee Chairwoman Gwen Moore (D-L.A.) and enacted in 1984. E-commerce typically uses the web for at least a part of a transaction's life cycle although it may also use other techno ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Yalochat
Yalochat is an artificial intelligence platform specializing in emerging markets. It is based in San Francisco with offices in Mexico City, Mumbai, Shanghai, Bogotá, and São Paulo. Overview Yalochat enables companies to interact with their customers in conversational commerce on messaging apps including WhatsApp, Facebook Messenger, and WeChat. Customers include Walmart, Nike, Volkswagen, Aeroméxico, appliance and electronics retailer Elektra, Mexico's largest department store, Coppel, and Mexico's largest theme resort Xcaret. The company was founded in Mexico by CEO Javier Mata and is now based in San Francisco. Its board of directors includes Mark Fernandes and Rashmi Gopinath."Yalochat Inc.," Bloomberg, accessed 23 August 2021. In February 2018 the company announced the opening of its office in Shanghai, China, in al ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
LivePerson
LivePerson is a global technology company that develops conversational commerce and AI software. Headquartered in New York City, LivePerson is best known as the developer of the Conversational Cloud, a software platform that allows consumers to message with brands. In 2018, the company announced its AI offering, allowing customers to create AI-powered chatbots to answer consumer messages, alongside human customer service staff. History LivePerson was founded in 1995 by Robert LoCascio. In April 2000, the company completed an initial public offering on the NASDAQ, in March 2011 its shares started trading also on the Tel Aviv Stock Exchange and are included in the TA-100 Index and the TA BlueTech Index. Since its founding, LivePerson expanded to include offices in UK, Israel, Australia, Germany, Netherlands, Italy, France and Japan. It has since closed all offices in favor of remote working. LivePerson provides a web based engagement service, also referred to as click to c ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Livechat Software
LiveChat Software ( WSE: LVC) is a customer service software company and developer of LiveChat - software as a service-based help desk software and online chat software for e-commerce sales, customer support, and lead generation. The company has offices in Wrocław, Poland, and Boston, Massachusetts, United States. It serves more than 28,000 paid customers in over 150 countries, including Adobe, AirAsia, Best Buy, Better Business Bureau, ING, Huawei, Orange, and PayPal. History Founded in 2002 as LiveChat Sp. z o.o. ( LLC) in Wrocław, Poland, since October 2007 runs as a stock company. In October 2006 50% of company stock was bought by Capital Partners S.A., an investment and consultancy firm publicly listed at Warsaw Stock Exchange. In February 2008 Capital Partners S.A. decided to follow its strategy of having fewer companies but larger individual transactions and sold its entire stake along with another 13% of company stock to another publicly listed company, Gadu-Gadu ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Amazon Pay
Amazon Pay is an online payments processing service owned by Amazon. Launched in 2007, Amazon Pay uses the consumer base of Amazon.com and focuses on giving users the option to pay with their Amazon accounts on external merchant websites. As of March 2021, the service became available in Austria, Belgium, Cyprus, Denmark, France, Germany, Hungary, India, Republic of Ireland, Italy, Japan, Luxembourg, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom, and the United States. Amazon Pay announced a partnership with Worldpay in 2019, allowing Worldpay clients to enable Amazon Pay as a part of the same integration. Products Amazon Pay incorporates a variety of products for buyers and merchants to process online payments. Amazon Pay Amazon Pay provides the option to purchase goods and services from websites and mobile apps using the addresses and payment methods stored in the Amazon account, such as credit cards or a direct debit bank account or the Unified Paymen ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Google Pay (payment Method)
Google Pay (formerly Android Pay) is a mobile payment service developed by Google to power in-app, online, and in-person contactless purchases on mobile devices, enabling users to make payments with Android phones, tablets, or watches. Users can authenticate via a PIN, passcode, or biometrics such as 3D face scanning or fingerprint recognition. , it is currently available in 46 countries. In 2022, a companion app named Google Wallet was released. Service Google Pay uses near-field communication (NFC) to transmit card information facilitating funds transfer to the retailer. It replaces the credit or debit card chip and PIN or magnetic stripe transaction at point-of-sale terminals by allowing the user to upload these in Google Wallet. It is similar to contactless payments already used in many countries, with the addition of two-factor authentication. The service lets Android devices wirelessly communicate with point of sale systems using a near field communication (NFC) an ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telegram (software)
Telegram Messenger is a globally accessible freemium, cross-platform, encrypted, cloud-based and centralized instant messaging (IM) service. The application also provides optional end-to-end encrypted chats, popularly known as secret chat and video calling, VoIP, file sharing and several other features. It was launched for iOS on 14 August 2013 and Android on 20 October 2013. The servers of Telegram are distributed worldwide with five data centers in different parts of the world, while the operational center is based in Dubai, United Arab Emirates. Various client apps are available for desktop and mobile platforms including official apps for Android, iOS, Windows, macOS, and Linux (although registration requires an iOS or Android device and a working phone number). There are also two official Telegram web twin apps, WebK and WebZ, and numerous unofficial clients that make use of Telegram's protocol. Telegram's official components are open source, with the exception of the s ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Payment Card Industry Data Security Standard
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard used to handle credit cards from major card brands. The standard is administered by the Payment Card Industry Security Standards Council and its use is mandated by the card brands. The standard was created to better control cardholder data and reduce credit card fraud. Validation of compliance is performed annually or quarterly, by a method suited to the volume of transactions handled: * Self-Assessment Questionnaire (SAQ) * Firm-specific Internal Security Assessor (ISA) * External Qualified Security Assessor (QSA) History Originally, the major card brands started five different security programs: *Visa's Cardholder Information Security Program * MasterCard's Site Data Protection *American Express's Data Security Operating Policy *Discover's Information Security and Compliance * JCB's Data Security Program The intentions of each were roughly similar: to create an additional level of ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Podium (company)
Podium is a private technology company headquartered in Lehi, Utah that develops cloud-based software related to messaging, customer feedback, online reviews, selling products, and requesting payments. History Podium was founded in 2014 by Eric Rea and Dennis Steele, who developed a tool to help small businesses "build their online reputation" through online reviews. Podium was initially known as RepDrive before rebranding as Podium in 2015. In 2015, Podium moved from a spare bedroom to a new location above a Provo bike shop. In March 2020, Podium added payments technology to its product suite. In November 2021, Podium raised $201 million in Series D funding and was valued at $3 billion. Product Podium is a software-as-a-service platform designed to improve business online reputation. It helps users manage business interactions in one tool. Users can communicate reviews, texts, chats, and post payment directly within the app. Awards and recognition * Podium was named ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Linio
Linio is one of the leading marketplaces in Latin America, with presence in five countries and offering more than four million products. History Linio began operations in 2012 in Mexico. The company has been through various rounds of funding, including one that concluded in September 2016. On 1 August 2018, the company was acquired by the Chilean retail store Falabella for USD$ The United States dollar (symbol: $; code: USD; also abbreviated US$ or U.S. Dollar, to distinguish it from other dollar-denominated currencies; referred to as the dollar, U.S. dollar, American dollar, or colloquially buck) is the official ...138 million. References Online retailers of Mexico {{retail-company-stub ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Online Travel Agency
A travel agency is a private retailer or public service that provides travel and tourism-related services to the general public on behalf of accommodation or travel suppliers to offer different kinds of travelling packages for each destination. Travel agencies can provide outdoor recreation activities, airlines, car rentals, cruise lines, hotels, railways, travel insurance, package tours, insurance, guide books, VIP airport lounge access, arranging logistics for luggage and medical items delivery for travellers upon request, public transport timetables, car rentals, and bureau de change services. Travel agencies can also serve as general sales agents for airlines that do not have offices in a specific region. A travel agency's main function is to act as an agent, selling travel products and services on behalf of a supplier. They are also called Travel Advisors. They do not keep inventory in-hand unless they have pre-booked hotel rooms or cabins on a cruise ship for a group t ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
