LivePerson is a global technology company that develops
conversational commerce Conversational commerce is e-commerce done via various means of conversation ( live support on e-commerce Web sites, online chat using messaging apps, chatbots on messaging apps or websites, voice assistants) and using technology such as: speech re ...
and
AI software.
Headquartered in
New York City
New York, often called New York City or NYC, is the most populous city in the United States. With a 2020 population of 8,804,190 distributed over , New York City is also the most densely populated major city in the Un ...
, LivePerson is best known as the developer of the Conversational Cloud, a software platform that allows consumers to message with brands.
In 2018, the company announced its AI offering, allowing customers to create AI-powered
chatbot
A chatbot or chatterbot is a software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent. Designed to convincingly simulate the way a human would behav ...
s to answer consumer messages, alongside human customer service staff.
History
LivePerson was founded in 1995 by
Robert LoCascio. In April 2000, the company completed an
initial public offering
An initial public offering (IPO) or stock launch is a public offering in which shares of a company are sold to institutional investors and usually also to retail (individual) investors. An IPO is typically underwritten by one or more investme ...
on the
NASDAQ, in March 2011 its shares started trading also on the
Tel Aviv Stock Exchange
The Tel Aviv Stock Exchange (TASE; ; colloquially known as The Bursa, ) is Israel's only public stock exchange and a public company that has been traded on the Tel-Aviv Stock Exchange since August 1, 2019. Legally, the exchange is regulated by ...
and are included in the
TA-100 Index and the
TA BlueTech Index.
Since its founding, LivePerson expanded to include offices in UK, Israel, Australia, Germany, Netherlands, Italy, France and Japan. It has since closed all offices in favor of remote working.
LivePerson provides a web based engagement service, also referred to as click to chat.
Acquisitions
Products and services
* The Conversational Cloud — A cloud-based method of customer messaging. Business can communicate with customers on web, mobile, and social.
* LP Insights — Turns customers' chat transcripts into structured and unstructured data to provide actionable insights.
See also
*
Tech companies in the New York metropolitan area
Tech or The Tech may refer to:
* An abbreviation of technology or technician
*Tech Dinghy, an American sailing dinghy developed at MIT
*Tech (mascot), the mascot of Louisiana Tech University, U.S.
* Tech (river), in southern France
* "Tech" (''S ...
References
External links
*{{Official, http://www.liveperson.com/products-services
Software companies based in New York City
Online companies of the United States
Web analytics
Cloud applications
2000 initial public offerings
Instant messaging
Software companies of the United States
1995 establishments in New York City
Software companies established in 1995
Companies listed on the New York Stock Exchange
Companies listed on the Tel Aviv Stock Exchange
Publicly traded companies based in New York City