Yalochat is an

artificial intelligence Artificial intelligence (AI) is intelligence—perceiving, synthesizing, and inferring information—demonstrated by machines, as opposed to intelligence displayed by animals and humans. Example tasks in which this is done include speech r ...

platform specializing in emerging markets. It is based in

San Francisco San Francisco (; Spanish for " Saint Francis"), officially the City and County of San Francisco, is the commercial, financial, and cultural center of Northern California. The city proper is the fourth most populous in California and 17th ...

with offices in Mexico City, Mumbai, Shanghai, Bogotá, and São Paulo.

Overview

Yalochat enables companies to interact with their customers in

conversational commerce Conversational commerce is e-commerce done via various means of conversation ( live support on e-commerce Web sites, online chat using messaging apps, chatbots on messaging apps or websites, voice assistants) and using technology such as: speech re ...

messaging apps Instant messaging (IM) technology is a type of online chat allowing real-time text transmission over the Internet or another computer network. Messages are typically transmitted between two or more parties, when each user inputs text and trigge ...

including

WhatsApp WhatsApp (also called WhatsApp Messenger) is an internationally available freeware, cross-platform, centralized instant messaging (IM) and voice-over-IP (VoIP) service owned by American company Meta Platforms (formerly Facebook). It allows use ...

Facebook Messenger Messenger is a proprietary instant messaging app and platform developed by Meta Platforms. Originally developed as Facebook Chat in 2008, the company revamped its messaging service in 2010, released standalone iOS and Android apps in 2011, and ...

, and

WeChat WeChat () is a Chinese instant messaging, social media, and mobile payment app developed by Tencent. First released in 2011, it became the world's largest standalone mobile app in 2018, with over 1 billion monthly active users. WeChat has b ...

. Customers include

Walmart Walmart Inc. (; formerly Wal-Mart Stores, Inc.) is an American multinational retail corporation that operates a chain of hypermarkets (also called supercenters), discount department stores, and grocery stores from the United States, headquarter ...

Nike Nike often refers to: * Nike (mythology), a Greek goddess who personifies victory * Nike, Inc., a major American producer of athletic shoes, apparel, and sports equipment Nike may also refer to: People * Nike (name), a surname and feminine give ...

Volkswagen Volkswagen (),English: , . abbreviated as VW (), is a German motor vehicle manufacturer headquartered in Wolfsburg, Lower Saxony, Germany. Founded in 1937 by the German Labour Front under the Nazi Party and revived into a global brand post-W ...

Aeroméxico Aerovías de México, S.A. de C.V. () operating as Aeroméxico (; stylized as AM), is the flag carrier airline of Mexico, based in Mexico City. It operates scheduled services to more than 90 destinations in Mexico; North, South and Central Ame ...

, appliance and electronics retailer Elektra, Mexico's largest department store,

Coppel Coppel is a nationwide department store in Mexico based in Culiacán, Sinaloa and founded in 1941. It is noted for extending easy credit and for enabling payment of purchases via twice-monthly installments.Jesús Remedios Vega, De persona a pers ...

, and Mexico's largest theme resort

Xcaret Xcaret () is a Maya civilization archaeological site located on the Caribbean coastline of the Yucatán Peninsula, in the state of Quintana Roo in Mexico. The site was occupied by the pre-Columbian Maya and functioned as a port for navigation an ...

. The company was founded in Mexico by CEO Javier Mata and is now based in San Francisco. Its board of directors includes Mark Fernandes and Rashmi Gopinath."Yalochat Inc.,"
Bloomberg, accessed 23 August 2021. In February 2018 the company announced the opening of its office in Shanghai, China, in alliance with venture capitalist Michael Kuan's company Strategic Impact Group. In May 2021, Yalo raised $50 million in new funding lead by B Capital, for a total of $75 million in total funding.Ingrid Lunden
"Yalo raises $50M to build ‘c-commerce’ services for chat apps like WhatsApp,"
TechCrunch, 26 May 2021.

Platforms / Apps

Facebook Messenger

Yalochat introduced a variety of services on Facebook Messenger in 2016, shortly after Facebook launched its chatbot platform. In April 2017, it announced that its chatbot with Aeroméxico had added an artificial intelligence component to the Facebook Messenger bot.

In October 2017, Aeroméxico announced that together with Yalochat it would launch services on the new enterprise platform of

, the world's most popular messaging platform, and that it would be the first airline in

The Americas The Americas, which are sometimes collectively called America, are a landmass comprising the totality of North and South America. The Americas make up most of the land in Earth's Western Hemisphere and comprise the New World. Along with th ...

to do so. Services available via WhatsApp include shopping for and purchasing flights, making changes, checking in and obtaining a boarding pass, and tracking a flight. It includes both an

-powered chatbot, and chat with the airline's human agents.

WeChat

In February 2018 Yalochat announced the opening of its office in Shanghai, China and that it had begun offering services on

, China's most popular messaging app.

Line

In an interview, Yalochat CEO Javier Mata said that the company was planning to offer services on Line messenger, popular in Japan, Korea and Thailand.

References

{{reflist Software companies based in California Instant messaging Software companies of the United States