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3pcc
In the traditional telephony context, third party call control allows one entity (which we call the controller) to set up and manage a communications relationship or telephone call between two or more other parties. Third party call control (referred to as 3pcc) is often used for operator services (where an operator creates a call that connects two participants together) and conferencing. Similarly, many Session Initiation Protocol, SIP services are possible through third party call control. These include the traditional ones on the Public Switched Telephone Network, PSTN, but also new ones such as click-to-dial. Click-to-dial allows a user to click on a web page to speak to a customer service representative. The web server then creates a call between the user and a customer service representative. The call can be between two phones, a phone and an IP host, or two IP hosts. Third party call control is possible using only the mechanisms specified within . Indeed, many differen ...
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Click-to-dial
Click-to-call, also known as click-to-talk, click-to-dial, click-to-chat and click-to-text, is a form of Web-based communication in which a person clicks an object (e.g., button, image or text) to request an immediate connection with another person in real-time either by phone call, Voice-over-Internet-Protocol (VoIP), or text. Click to talk requests are most commonly made on websites but can also be initiated by hyperlinks placed in email, blogs, wikis, flash animations or video, and other Internet-based object or user interfaces. Basics Click-to-call (CTC) is actually a misleading name for three variations of this technology depending on the implementation and what device the customer is using: from a computer's or from a Smartphone. Traditional From a computer:' a web consumer click the link and fills in a form to ask a website operator to call her. In other words in this case, "click-to-call" would be more accurately referred to as "Request-a-Call," as in "Please give me a c ...
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Click-to-call
Click-to-call, also known as click-to-talk, click-to-dial, click-to-chat and click-to-text, is a form of Web-based communication in which a person clicks an object (e.g., button, image or text) to request an immediate connection with another person in real-time either by phone call, Voice-over-Internet-Protocol (VoIP), or text. Click to talk requests are most commonly made on websites but can also be initiated by hyperlinks placed in email, blogs, wikis, flash animations or video, and other Internet-based object or user interfaces. Basics Click-to-call (CTC) is actually a misleading name for three variations of this technology depending on the implementation and what device the customer is using: from a computer's or from a Smartphone. Traditional From a computer:' a web consumer click the link and fills in a form to ask a website operator to call her. In other words in this case, "click-to-call" would be more accurately referred to as "Request-a-Call," as in "Please give me a call ...
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Third Party Control Protocol
Third Party Control Protocol (TPCP) is a client-server protocol with three types of primitives: * Request (used by the client), * Notify (used by the server to send state information to the client), * Responses (sent as a response to a request) TPCP is the Protocol used for third party call control 3pcc In the traditional telephony context, third party call control allows one entity (which we call the controller) to set up and manage a communications relationship or telephone call between two or more other parties. Third party call control (refer .... TPCP is the protocol used by the controller while communicating with the control server over the control let{{Clarify, date=December 2010. TPCP is used to initiate, control and observe sessions between remote parties. Network protocols ...
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Telephony
Telephony ( ) is the field of technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice, fax, or data, between distant parties. The history of telephony is intimately linked to the invention and development of the telephone. Telephony is commonly referred to as the construction or operation of telephones and telephonic systems and as a system of telecommunications in which telephonic equipment is employed in the transmission of speech or other sound between points, with or without the use of wires. The term is also used frequently to refer to computer hardware, software, and computer network systems, that perform functions traditionally performed by telephone equipment. In this context the technology is specifically referred to as Internet telephony, or voice over Internet Protocol (VoIP). Overview The first telephones were connected directly in pairs. Each user had a separate telephone wired ...
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Telephone Call
A telephone call is a connection over a telephone network A telephone network is a telecommunications network that connects telephones, which allows telephone calls between two or more parties, as well as newer features such as fax and internet. The idea was revolutionized in the 1920s, as more and more ... between the called party and the calling party. First telephone call The first telephone call was made on March 10, 1876, by Alexander Graham Bell. Bell demonstrated his ability to "talk with electricity" by transmitting a call to his assistant, Thomas Watson. The first words transmitted were "Mr Watson, come here. I want to see you." This event has been called Bell's "greatest success", as it demonstrated the first successful use of the telephone. Although it was his greatest success, he refused to have a telephone in his own home because it was something he invented by mistake and saw it as a distraction from his main studies. Information transmission A telephone cal ...
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Session Initiation Protocol
The Session Initiation Protocol (SIP) is a signaling protocol used for initiating, maintaining, and terminating communication sessions that include voice, video and messaging applications. SIP is used in Internet telephony, in private IP telephone systems, as well as mobile phone calling over LTE (VoLTE). The protocol defines the specific format of messages exchanged and the sequence of communications for cooperation of the participants. SIP is a text-based protocol, incorporating many elements of the Hypertext Transfer Protocol (HTTP) and the Simple Mail Transfer Protocol (SMTP). A call established with SIP may consist of multiple media streams, but no separate streams are required for applications, such as text messaging, that exchange data as payload in the SIP message. SIP works in conjunction with several other protocols that specify and carry the session media. Most commonly, media type and parameter negotiation and media setup are performed with the Session Description ...
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Public Switched Telephone Network
The public switched telephone network (PSTN) provides Communications infrastructure, infrastructure and services for public Telecommunications, telecommunication. The PSTN is the aggregate of the world's circuit-switched telephone networks that are operated by national, regional, or local telephony operators. These consist of telephone lines, fiber optic cables, microwave transmission links, Routing in cellular networks, cellular networks, communications satellites, and undersea telephone cables, all interconnected by switching centers which allow most telephones to communicate with each other. Originally a network of fixed-line Analog signal processing, analog telephone systems, the PSTN is now almost entirely digital in its core network and includes mobile and other networks, as well as fixed telephones. The technical operation of the PSTN adheres to the standards created by the ITU-T. These standards allow different networks in different countries to interconnect seamlessly. ...
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Session Description Protocol
The Session Description Protocol (SDP) is a format for describing multimedia communication sessions for the purposes of announcement and invitation. Its predominant use is in support of streaming media applications, such as voice over IP (VoIP) and video conferencing. SDP does not deliver any media streams itself but is used between endpoints for negotiation of network metrics, media types, and other associated properties. The set of properties and parameters is called a ''session profile''. SDP is extensible for the support of new media types and formats. SDP was originally a component of the Session Announcement Protocol (SAP), but found other uses in conjunction with the Real-time Transport Protocol (RTP), the Real-time Streaming Protocol (RTSP), Session Initiation Protocol (SIP), and as a standalone protocol for describing multicast sessions. The IETF published the original specification as a Proposed Standard in April 1998. Revised specifications were released in 2006 (RFC ...
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Next Generation 9-1-1
Next Generation 9-1-1 (abbreviated NG9-1-1) refers to an initiative aimed at updating the 9-1-1 service infrastructure in the United States and Canada to improve public emergency communications services in a growing wireless mobile society. In addition to calling 9-1-1 from a phone, it intends to enable the public to transmit text (see Text-to-9-1-1), images, video and data to the 9-1-1 center (referred to as a Public Safety Answering Point, or PSAP). The initiative also envisions additional types of emergency communications and data transfer. This NG9-1-1 infrastructure is intended to replace the current services over time. The National Emergency Number Association (NENA) first identified the need for NG9-1-1 in 2000, and started development actions in 2003, and is nearing full definition and standards for NG9-1-1. Since 2006, the US Department of Transportation (DOT) in the United States and the Canadian Radio-television and Telecommunications Commission (CRTC) in Canada have been ...
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Emergency Call
Most public switched telephone networks have a single emergency telephone number (sometimes known as the universal emergency telephone number or the emergency services number) that allows a caller to contact local emergency services for assistance. The emergency number differs from country to country; it is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services; these often differ only by the last digit. In many countries, dialing either 1-1-2 (used in Europe and parts of Asia) or 9-1-1 (used in the Americas) will connect callers to emergency services. For individual countries, see the list of emergency telephone numbers. Configuration and operation The emergency telephone number is a special case in the country's telephone number plan. In the past, calls to the emergency telephone number were often routed over special dedicated circuits. Though with t ...
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Calling Party
The calling party (in some contexts called the "A-Number") is a person who (or device that) initiates a telephone call. The person who, or device that, receives a telephone call is the called party (or callee or B-party). In some countries, it is common etiquette for a call originator to identify himself first instead of the receiver, when the connection is established. Modems and fax machine Fax (short for facsimile), sometimes called telecopying or telefax (the latter short for telefacsimile), is the telephonic transmission of scanned printed material (both text and images), normally to a telephone number connected to a printer o ...s use different tones when originating or answering a connection, which may be a source of problems for the user. Telephony Teletraffic {{telephony-stub ...
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