Telephony ( ) is the field of technology involving the development, application, and deployment of
telecommunication
Telecommunication is the transmission of information by various types of technologies over wire, radio, optical, or other electromagnetic systems. It has its origin in the desire of humans for communication over a distance greater than tha ...
services for the purpose of electronic transmission of voice, fax, or data, between distant parties. The history of telephony is intimately linked to the invention and development of the
telephone
A telephone is a telecommunications device that permits two or more users to conduct a conversation when they are too far apart to be easily heard directly. A telephone converts sound, typically and most efficiently the human voice, into el ...
.
Telephony is commonly referred to as the construction or operation of telephones and telephonic systems and as a system of telecommunications in which telephonic equipment is employed in the transmission of speech or other sound between points, with or without the use of wires. The term is also used frequently to refer to computer hardware, software, and computer network systems, that perform functions traditionally performed by telephone equipment. In this context the technology is specifically referred to as Internet telephony, or
voice over Internet Protocol
Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet ...
(VoIP).
Overview
The first telephones were connected directly in pairs. Each user had a separate telephone wired to each locations to be reached. This quickly became inconvenient and unmanageable when users wanted to communicate with more than a few people. The invention of the
telephone exchange
telephone exchange, telephone switch, or central office is a telecommunications system used in the public switched telephone network (PSTN) or in large enterprises. It interconnects telephone subscriber lines or virtual circuits of digital syste ...
provided the solution for establishing telephone connections with any other telephone in service in the local area. Each telephone was connected to the exchange at first with one wire, later one wire pair, the
local loop
In telephony, the local loop (also referred to as the local tail, subscriber line, or in the aggregate as the last mile) is the physical link or circuit that connects from the demarcation point of the customer premises to the edge of the comm ...
. Nearby exchanges in other service areas were connected with
trunk lines
In telecommunications, trunking is a technology for providing network access to multiple clients simultaneously by sharing a set of circuits, carriers, channels, or frequencies, instead of providing individual circuits or channels for each clie ...
, and long-distance service could be established by relaying the calls through multiple exchanges.
Initially, exchange switchboards were manually operated by an attendant, commonly referred to as the "
switchboard operator
In the early days of telephony, companies used manual telephone switchboards, and switchboard operators connected calls by inserting a pair of phone plugs into the appropriate jacks. They were gradually phased out and replaced by automated system ...
". When a customer cranked a handle on the telephone, it activated an indicator on the board in front of the operator, who would in response plug the operator headset into that jack and offer service. The caller had to ask for the called party by name, later by number, and the operator connected one end of a circuit into the called party jack to alert them. If the called station answered, the operator disconnected their headset and completed the station-to-station circuit. Trunk calls were made with the assistance of other operators at other exchangers in the network.
Until the 1970s, most telephones were permanently wired to the telephone line installed at customer premises. Later, conversion to installation of jacks that terminated the
inside wiring permitted simple exchange of telephone sets with
telephone plugs
A telephone jack and a telephone plug are electrical connectors for connecting a telephone set or other telecommunications apparatus to the telephone wiring inside a building, establishing a connection to a telephone network. The plug is inserte ...
and allowed portability of the set to multiple locations in the premises where jacks were installed. The inside wiring to all jacks was connected in one place to the
wire drop which connects the building to a cable. Cables usually bring a large number of drop wires from all over a district
access network
An access network is a type of telecommunications network which connects subscribers to their immediate service provider. It is contrasted with the core network, which connects local providers to one another. The access network may be furth ...
to one wire center or telephone exchange. When a telephone user wants to make a
telephone call
A telephone call is a connection over a telephone network between the called party and the calling party.
First telephone call
The first telephone call was made on March 10, 1876, by Alexander Graham Bell. Bell demonstrated his ability to " ...
, equipment at the exchange examines the dialed
telephone number
A telephone number is a sequence of digits assigned to a landline telephone subscriber station connected to a telephone line or to a wireless electronic telephony device, such as a radio telephone or a mobile telephone, or to other devices f ...
and connects that
telephone line
A telephone line or telephone circuit (or just line or circuit industrywide) is a single-user circuit on a telephone communication system. It is designed to reproduce speech of a quality that is understandable. It is the physical wire or oth ...
to another in the same wire center, or to a trunk to a distant exchange. Most of the exchanges in the world are interconnected through a system of larger switching systems, forming the
public switched telephone network
The public switched telephone network (PSTN) provides infrastructure and services for public telecommunication. The PSTN is the aggregate of the world's circuit-switched telephone networks that are operated by national, regional, or local telep ...
(PSTN).
In the second half of the 20th century, fax and data became important secondary applications of the network created to carry voices, and late in the century, parts of the network were upgraded with
ISDN
Integrated Services Digital Network (ISDN) is a set of communication standards for simultaneous digital transmission of voice, video, data, and other network services over the digitalised circuits of the public switched telephone network. Wor ...
and
DSL to improve handling of such traffic.
Today, telephony uses digital technology (
digital telephony
Telephony ( ) is the field of technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice, fax, or data, between distant parties. The history of telephony is i ...
) in the provisioning of telephone services and systems. Telephone calls can be provided digitally, but may be restricted to cases in which the
last mile
Last mile may refer to:
* Last mile (telecommunications), the final leg of the telecommunications networks that deliver services to retail end-users
* Last mile (transportation), the final leg the movement of people and goods from a transportation ...
is digital, or where the conversion between
digital and
analog signal
An analog signal or analogue signal (see spelling differences) is any continuous signal representing some other quantity, i.e., ''analogous'' to another quantity. For example, in an analog audio signal, the instantaneous signal voltage vari ...
s takes place inside the telephone. This advancement has reduced costs in communication, and improved the quality of voice services. The first implementation of this,
ISDN
Integrated Services Digital Network (ISDN) is a set of communication standards for simultaneous digital transmission of voice, video, data, and other network services over the digitalised circuits of the public switched telephone network. Wor ...
, permitted all data transport from end-to-end speedily over telephone lines. This service was later made much less important due to the ability to provide digital services based on the
IP protocol.
Since the advent of personal computer technology in the 1980s,
computer telephony integration
Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be coordinated. The term is predominantly used to describe deskto ...
(CTI) has progressively provided more sophisticated telephony services, initiated and controlled by the computer, such as making and receiving voice, fax, and data calls with
telephone directory
A telephone directory, commonly called a telephone book, telephone address book, phonebook, or the white and yellow pages, is a listing of telephone subscribers in a geographical area or subscribers to services provided by the organization that ...
services and
caller identification
Caller identification (Caller ID) is a telephone service, available in analog and digital telephone systems, including voice over IP (VoIP), that transmits a caller's telephone number to the called party's telephone equipment when the call ...
. The integration of telephony software and computer systems is a major development in the evolution of office automation. The term is used in describing the computerized services of call centers, such as those that direct your phone call to the right department at a business you're calling. It's also sometimes used for the ability to use your personal computer to initiate and manage phone calls (in which case you can think of your computer as your personal call center).
Digital telephony
Digital telephony is the use of
digital electronics
Digital electronics is a field of electronics involving the study of digital signals and the engineering of devices that use or produce them. This is in contrast to analog electronics and analog signals.
Digital electronic circuits are usual ...
in the operation and provisioning of telephony systems and services. Since the late 20th century, a
digital core network
A backbone or core network is a part of a computer network which interconnects networks, providing a path for the exchange of information between different LANs or subnetworks. A backbone can tie together diverse networks in the same building, ...
has replaced the traditional
analog transmission
Analog transmission is a transmission method of conveying information using a continuous signal which varies in amplitude, phase, or some other property in proportion to that information. It could be the transfer of an analog signal, using an an ...
and signaling systems, and much of the
access network
An access network is a type of telecommunications network which connects subscribers to their immediate service provider. It is contrasted with the core network, which connects local providers to one another. The access network may be furth ...
has also been digitized.
Starting with the development of
transistor
upright=1.4, gate (G), body (B), source (S) and drain (D) terminals. The gate is separated from the body by an insulating layer (pink).
A transistor is a semiconductor device used to Electronic amplifier, amplify or electronic switch, switch ...
technology, originating from
Bell Telephone Laboratories
Nokia Bell Labs, originally named Bell Telephone Laboratories (1925–1984),
then AT&T Bell Laboratories (1984–1996)
and Bell Labs Innovations (1996–2007),
is an American industrial Research and development, research and scientific developm ...
in 1947, to
amplification and
switching circuits in the 1950s, the
public switched telephone network
The public switched telephone network (PSTN) provides infrastructure and services for public telecommunication. The PSTN is the aggregate of the world's circuit-switched telephone networks that are operated by national, regional, or local telep ...
(PSTN) has gradually moved towards
solid-state electronics
Solid-state electronics means semiconductor electronics: electronic equipment using semiconductor devices such as transistors, diodes and integrated circuits (ICs). The term is also used as an adjective for devices in which semiconductor ele ...
and
automation
Automation describes a wide range of technologies that reduce human intervention in processes, namely by predetermining decision criteria, subprocess relationships, and related actions, as well as embodying those predeterminations in machines ...
. Following the development of
computer-based
electronic switching systems incorporating
metal–oxide–semiconductor
The metal–oxide–semiconductor field-effect transistor (MOSFET, MOS-FET, or MOS FET) is a type of field-effect transistor (FET), most commonly fabricated by the controlled oxidation of silicon. It has an insulated gate, the voltage of which d ...
(MOS) and
pulse-code modulation
Pulse-code modulation (PCM) is a method used to digitally represent sampled analog signals. It is the standard form of digital audio in computers, compact discs, digital telephony and other digital audio applications. In a PCM stream, the a ...
(PCM) technologies, the PSTN gradually evolved towards the
digitization of signaling and
audio transmissions. Digital telephony has since dramatically improved the capacity, quality and cost of the network. Digitization allows
wideband voice on the same channel, with improved quality of a wider analog voice channel.
History
The earliest end-to-end analog telephone networks to be modified and upgraded to transmission networks with
Digital Signal 1
Digital Signal 1 (DS1, sometimes DS-1) is a T-carrier signaling scheme devised by Bell Labs. DS1 is the primary digital telephone standard used in the United States, Canada and Japan and is able to transmit up to 24 multiplexed voice and data c ...
(DS1/T1) carrier systems date back to the early 1960s. They were designed to support the basic 3 kHz voice channel by sampling the bandwidth-limited analog voice signal and encoding using
pulse-code modulation
Pulse-code modulation (PCM) is a method used to digitally represent sampled analog signals. It is the standard form of digital audio in computers, compact discs, digital telephony and other digital audio applications. In a PCM stream, the a ...
(PCM). Early PCM
codec
A codec is a device or computer program that encodes or decodes a data stream or signal. ''Codec'' is a portmanteau of coder/decoder.
In electronic communications, an endec is a device that acts as both an encoder and a decoder on a signal or ...
-
filters
Filter, filtering or filters may refer to:
Science and technology
Computing
* Filter (higher-order function), in functional programming
* Filter (software), a computer program to process a data stream
* Filter (video), a software component th ...
were implemented as passive
resistor
A resistor is a passive two-terminal electrical component that implements electrical resistance as a circuit element. In electronic circuits, resistors are used to reduce current flow, adjust signal levels, to divide voltages, bias activ ...
capacitor
A capacitor is a device that stores electrical energy in an electric field by virtue of accumulating electric charges on two close surfaces insulated from each other. It is a passive electronic component with two terminals.
The effect of a ...
inductor
An inductor, also called a coil, choke, or reactor, is a passive two-terminal electrical component that stores energy in a magnetic field when electric current flows through it. An inductor typically consists of an insulated wire wound into a ...
filter circuits, with
analog-to-digital conversion (for digitizing voices) and
digital-to-analog conversion (for reconstructing voices) handled by
discrete device
An electronic component is any basic discrete device or physical entity in an electronic system used to affect electrons or their associated fields. Electronic components are mostly industrial products, available in a singular form and are n ...
s. Early digital telephony was impractical due to the low performance and high costs of early PCM codec-filters.
Practical
digital telecommunication was enabled by the invention of the
metal–oxide–semiconductor field-effect transistor
The metal–oxide–semiconductor field-effect transistor (MOSFET, MOS-FET, or MOS FET) is a type of field-effect transistor (FET), most commonly fabricated by the controlled oxidation of silicon. It has an insulated gate, the voltage of which d ...
(MOSFET),
which led to the rapid development and wide adoption of PCM digital telephony.
The MOSFET was invented by
Mohamed M. Atalla and
Dawon Kahng
Dawon Kahng ( ko, 강대원; May 4, 1931 – May 13, 1992) was a Korean-American electrical engineer and inventor, known for his work in solid-state electronics. He is best known for inventing the MOSFET (metal–oxide–semiconductor field-effe ...
at
Bell Telephone Laboratories
Nokia Bell Labs, originally named Bell Telephone Laboratories (1925–1984),
then AT&T Bell Laboratories (1984–1996)
and Bell Labs Innovations (1996–2007),
is an American industrial Research and development, research and scientific developm ...
in 1959, and the
metal–oxide–semiconductor
The metal–oxide–semiconductor field-effect transistor (MOSFET, MOS-FET, or MOS FET) is a type of field-effect transistor (FET), most commonly fabricated by the controlled oxidation of silicon. It has an insulated gate, the voltage of which d ...
(MOS)
integrated circuit (IC) chip was proposed soon after, but MOS technology was initially overlooked by Bell because they did not find it practical for analog telephone applications, before it was commercialized by
Fairchild and
RCA
The RCA Corporation was a major American electronics company, which was founded as the Radio Corporation of America in 1919. It was initially a patent pool, patent trust owned by General Electric (GE), Westinghouse Electric Corporation, Westin ...
for
digital electronics
Digital electronics is a field of electronics involving the study of digital signals and the engineering of devices that use or produce them. This is in contrast to analog electronics and analog signals.
Digital electronic circuits are usual ...
such as
computers.
MOS technology eventually became practical for telephone applications with the MOS
mixed-signal integrated circuit
A mixed-signal integrated circuit is any integrated circuit that has both analog circuits and digital circuits on a single semiconductor die.[digital signal processing
Digital signal processing (DSP) is the use of digital processing, such as by computers or more specialized digital signal processors, to perform a wide variety of signal processing operations. The digital signals processed in this manner ar ...]
on a single chip, developed by former Bell engineer
David A. Hodges with Paul R. Gray at
UC Berkeley
The University of California, Berkeley (UC Berkeley, Berkeley, Cal, or California) is a public university, public land-grant university, land-grant research university in Berkeley, California. Established in 1868 as the University of Californi ...
in the early 1970s.
In 1974, Hodges and Gray worked with R.E. Suarez to develop MOS
switched capacitor (SC) circuit technology, which they used to develop a
digital-to-analog converter
In electronics, a digital-to-analog converter (DAC, D/A, D2A, or D-to-A) is a system that converts a digital signal into an analog signal. An analog-to-digital converter (ADC) performs the reverse function.
There are several DAC archi ...
(DAC) chip, using
MOS capacitor
The metal–oxide–semiconductor field-effect transistor (MOSFET, MOS-FET, or MOS FET) is a type of field-effect transistor (FET), most commonly fabricated by the controlled oxidation of silicon. It has an insulated gate, the voltage of which d ...
s and MOSFET switches for data conversion.
MOS
analog-to-digital converter
In electronics, an analog-to-digital converter (ADC, A/D, or A-to-D) is a system that converts an analog signal, such as a sound picked up by a microphone or light entering a digital camera, into a digital signal. An ADC may also provide ...
(ADC) and DAC chips were commercialized by 1974.
MOS SC circuits led to the development of PCM codec-filter chips in the late 1970s.
The
silicon-gate CMOS (complementary MOS) PCM codec-filter chip, developed by Hodges and W.C. Black in 1980,
has since been the industry standard for digital telephony.
By the 1990s,
telecommunication network
A telecommunications network is a group of nodes interconnected by telecommunications links that are used to exchange messages between the nodes. The links may use a variety of technologies based on the methodologies of circuit switching, mes ...
s such as the
public switched telephone network
The public switched telephone network (PSTN) provides infrastructure and services for public telecommunication. The PSTN is the aggregate of the world's circuit-switched telephone networks that are operated by national, regional, or local telep ...
(PSTN) had been largely digitized with
very-large-scale integration
Very large-scale integration (VLSI) is the process of creating an integrated circuit (IC) by combining millions or billions of MOS transistors onto a single chip. VLSI began in the 1970s when MOS integrated circuit (Metal Oxide Semiconductor) ...
(VLSI) CMOS PCM codec-filters, widely used in
electronic switching systems for
telephone exchanges,
private branch exchange
A business telephone system is a multiline telephone system typically used in business environments, encompassing systems ranging in technology from the key telephone system (KTS) to the private branch exchange (PBX).
A business telephone syst ...
s (PBX) and
key telephone systems (KTS); user-end
modems
A modulator-demodulator or modem is a computer hardware device that converts data from a digital format into a format suitable for an analog transmission medium such as telephone or radio. A modem transmits data by modulating one or more carr ...
;
data transmission
Data transmission and data reception or, more broadly, data communication or digital communications is the transfer and reception of data in the form of a digital bitstream or a digitized analog signal transmitted over a point-to-point o ...
applications such as
digital loop carriers,
pair gain multiplexers
In electronics, a multiplexer (or mux; spelled sometimes as multiplexor), also known as a data selector, is a device that selects between several analog or digital input signals and forwards the selected input to a single output line. The sele ...
, telephone
loop extenders,
integrated services digital network
Integrated Services Digital Network (ISDN) is a set of communication standards for simultaneous digital transmission of voice, video, data, and other network services over the digitalised circuits of the public switched telephone network. Wo ...
(ISDN) terminals, digital
cordless telephones and digital
cell phones
A mobile phone, cellular phone, cell phone, cellphone, handphone, hand phone or pocket phone, sometimes shortened to simply mobile, cell, or just phone, is a portable telephone that can make and receive calls over a radio frequency link whil ...
; and applications such as
speech recognition
Speech recognition is an interdisciplinary subfield of computer science and computational linguistics that develops methodologies and technologies that enable the recognition and translation of spoken language into text by computers with the ma ...
equipment, voice
data storage
Data storage is the recording (storing) of information (data) in a storage medium. Handwriting, phonographic recording, magnetic tape, and optical discs are all examples of storage media. Biological molecules such as RNA and DNA are cons ...
,
voice mail
A voicemail system (also known as voice message or voice bank) is a computer-based system that allows users and subscribers to exchange personal voice messages; to select and deliver voice information; and to process transactions relating to ind ...
and digital tapeless
answering machines.
The bandwidth of digital telecommunication networks has been rapidly increasing at an exponential rate, as observed by
Edholm's law,
largely driven by the
rapid scaling and
miniaturization
Miniaturization ( Br.Eng.: ''Miniaturisation'') is the trend to manufacture ever smaller mechanical, optical and electronic products and devices. Examples include miniaturization of mobile phones, computers and vehicle engine downsizing. In e ...
of MOS technology.
Uncompressed PCM
digital audio with
8-bit depth and 8
kHz
The hertz (symbol: Hz) is the unit of frequency in the International System of Units (SI), equivalent to one event (or cycle) per second. The hertz is an SI derived unit whose expression in terms of SI base units is s−1, meaning that one h ...
sample rate
In signal processing, sampling is the reduction of a continuous-time signal to a discrete-time signal. A common example is the conversion of a sound wave to a sequence of "samples".
A sample is a value of the signal at a point in time and/or s ...
requires a
bit rate
In telecommunications and computing, bit rate (bitrate or as a variable ''R'') is the number of bits that are conveyed or processed per unit of time.
The bit rate is expressed in the unit bit per second (symbol: bit/s), often in conjunction w ...
of 64
kbit/s
In telecommunications, data-transfer rate is the average number of bits ( bitrate), characters or symbols ( baudrate), or data blocks per unit time passing through a communication link in a data-transmission system. Common data rate units are mul ...
, which was impractical for early digital telecommunication networks with limited
network bandwidth. A solution to this issue was
linear predictive coding
Linear predictive coding (LPC) is a method used mostly in audio signal processing and speech processing for representing the spectral envelope of a digital signal of speech in compressed form, using the information of a linear predictive mo ...
(LPC), a
speech coding
Speech coding is an application of data compression of digital audio signals containing speech. Speech coding uses speech-specific parameter estimation using audio signal processing techniques to model the speech signal, combined with generic ...
data compression
In information theory, data compression, source coding, or bit-rate reduction is the process of encoding information using fewer bits than the original representation. Any particular compression is either lossy or lossless. Lossless compressi ...
algorithm that was first proposed by
Fumitada Itakura is a Japanese scientist. He did pioneering work in statistical signal processing, and its application to speech analysis, synthesis and coding, including the development of the linear predictive coding (LPC) and line spectral pairs (LSP) meth ...
of
Nagoya University
, abbreviated to or NU, is a Japanese national research university located in Chikusa-ku, Nagoya. It was the seventh Imperial University in Japan, one of the first five Designated National University and selected as a Top Type university of ...
and Shuzo Saito of
Nippon Telegraph and Telephone
, commonly known as NTT, is a Japanese telecommunications company headquartered in Tokyo, Japan. Ranked 55th in ''Fortune'' Global 500, NTT is the fourth largest telecommunications company in the world in terms of revenue, as well as the third la ...
(NTT) in 1966. LPC was capable of
audio data compression
In information theory, data compression, source coding, or bit-rate reduction is the process of encoding information using fewer bits than the original representation. Any particular compression is either lossy or lossless. Lossless compression ...
down to 2.4kbit/s, leading to the first successful real-time conversations over digital networks in the 1970s.
LPC has since been the most widely used speech coding method. Another
audio data compression
In information theory, data compression, source coding, or bit-rate reduction is the process of encoding information using fewer bits than the original representation. Any particular compression is either lossy or lossless. Lossless compression ...
method, a
discrete cosine transform (DCT) algorithm called the
modified discrete cosine transform
The modified discrete cosine transform (MDCT) is a transform based on the type-IV discrete cosine transform (DCT-IV), with the additional property of being lapped: it is designed to be performed on consecutive blocks of a larger dataset, where ...
(MDCT), has been widely adopted for speech coding in
voice-over-IP (VoIP) applications since the late 1990s.
The development of transmission methods such as
SONET and
fiber optic
An optical fiber, or optical fibre in Commonwealth English, is a flexible, transparency and translucency, transparent fiber made by Drawing (manufacturing), drawing glass (silica) or plastic to a diameter slightly thicker than that of a Hair ...
transmission further advanced digital transmission. Although analog carrier systems existed that multiplexed multiple analog voice channels onto a single transmission medium, digital transmission allowed lower cost and more channels
multiplexed
In telecommunications and computer networking, multiplexing (sometimes contracted to muxing) is a method by which multiple analog or digital signals are combined into one signal over a shared medium. The aim is to share a scarce resource - a ...
on the transmission medium. Today the end instrument often remains analog but the analog signals are typically converted to
digital signals at the
serving area interface (SAI), central office (CO), or other aggregation point.
Digital loop carriers (DLC) and
fiber to the x
Fiber to the ''x'' (FTTX; also spelled "fibre") or fiber in the loop is a generic term for any broadband network architecture using optical fiber to provide all or part of the local loop used for last mile telecommunications. As fiber optic ...
place the digital network ever closer to the customer premises, relegating the analog
local loop
In telephony, the local loop (also referred to as the local tail, subscriber line, or in the aggregate as the last mile) is the physical link or circuit that connects from the demarcation point of the customer premises to the edge of the comm ...
to legacy status.
IP telephony
The field of technology available for telephony has broadened with the advent of new communication technologies. Telephony now includes the technologies of Internet services and mobile communication, including video conferencing.
The new technologies based on
Internet Protocol
The Internet Protocol (IP) is the network layer communications protocol in the Internet protocol suite for relaying datagrams across network boundaries. Its routing function enables internetworking, and essentially establishes the Internet.
...
(IP) concepts are often referred to separately as voice over IP (VoIP) telephony, also commonly referred to as IP telephony or Internet telephony. Unlike traditional phone service, IP telephony service is relatively unregulated by government. In the United States, the Federal Communications Commission (FCC) regulates phone-to-phone connections, but says they do not plan to regulate connections between a phone user and an IP telephony service provider.
A specialization of digital telephony, Internet Protocol (IP) telephony involves the application of digital networking technology that was the foundation to the
Internet
The Internet (or internet) is the global system of interconnected computer networks that uses the Internet protocol suite (TCP/IP) to communicate between networks and devices. It is a ''internetworking, network of networks'' that consists ...
to create, transmit, and receive telecommunications sessions over
computer network
A computer network is a set of computers sharing resources located on or provided by network nodes. The computers use common communication protocols over digital interconnections to communicate with each other. These interconnections ar ...
s. Internet telephony is commonly known as
voice over Internet Protocol
Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet ...
(VoIP), reflecting the principle, but it has been referred with many other terms. VoIP has proven to be a
disruptive technology
In business theory, disruptive innovation is innovation that creates a new market and value network or enters at the bottom of an existing market and eventually displaces established market-leading firms, products, and alliances. The concept was ...
that is rapidly replacing traditional telephone infrastructure technologies. As of January 2005, up to 10% of telephone subscribers in
Japan and
South Korea
South Korea, officially the Republic of Korea (ROK), is a country in East Asia, constituting the southern part of the Korea, Korean Peninsula and sharing a Korean Demilitarized Zone, land border with North Korea. Its western border is formed ...
have switched to this digital telephone service. A January 2005 ''
Newsweek
''Newsweek'' is an American weekly online news magazine co-owned 50 percent each by Dev Pragad, its president and CEO, and Johnathan Davis, who has no operational role at ''Newsweek''. Founded as a weekly print magazine in 1933, it was widely ...
'' article suggested that Internet telephony may be "the next big thing". As of 2006, many VoIP companies offer service to
consumer
A consumer is a person or a group who intends to order, or uses purchased goods, products, or services primarily for personal, social, family, household and similar needs, who is not directly related to entrepreneurial or business activities. ...
s and
businesses.
IP telephony uses an Internet connection and hardware
IP phone
A VoIP phone or IP phone uses voice over IP technologies for placing and transmitting telephone calls over an IP network, such as the Internet. This is in contrast to a standard phone which uses the traditional public switched telephone netwo ...
s, analog telephone adapters, or
softphone computer applications to transmit conversations encoded as
data packets. In addition to replacing plain old telephone service (POTS), IP telephony services compete with
mobile phone
A mobile phone, cellular phone, cell phone, cellphone, handphone, hand phone or pocket phone, sometimes shortened to simply mobile, cell, or just phone, is a portable telephone that can make and receive telephone call, calls over a radio freq ...
services by offering free or lower cost connections via
WiFi
Wi-Fi () is a family of wireless network protocols, based on the IEEE 802.11 family of standards, which are commonly used for local area networking of devices and Internet access, allowing nearby digital devices to exchange data by radio wa ...
hotspots. VoIP is also used on private networks which may or may not have a connection to the global telephone network.
Social impact research
Direct person-to-person communication includes non-verbal cues expressed in facial and other bodily articulation, that cannot be transmitted in traditional voice telephony.
Video telephony
Videotelephony, also known as videoconferencing and video teleconferencing, is the two-way or multipoint reception and transmission of audio and video signals by people in different locations for real time communication.McGraw-Hill Concise Enc ...
restores such interactions to varying degrees. Social Context Cues Theory is a model to measure the success of different types of communication in maintaining the non-verbal cues present in face-to-face interactions. The research examines many different cues, such as the physical context, different facial expressions, body movements, tone of voice, touch and smell.
Various communication cues are lost with the usage of the telephone. The communicating parties are not able to identify the body movements, and lack touch and smell. Although this diminished ability to identify social cues is well known, Wiesenfeld, Raghuram, and Garud point out that there is a value and efficiency to the type of communication for different tasks. They examine work places in which different types of communication, such as the telephone, are more useful than face-to-face interaction.
The expansion of communication to mobile telephone service has created a different filter of the social cues than the
land-line
A landline (land line, land-line, main line, home phone, fixed-line, and wireline) is a telephone connection that uses metal wires or optical fiber telephone line for transmission, as distinguished from a mobile cellular network, which uses ...
telephone. The use of instant messaging, such as ''texting'', on mobile telephones has created a sense of community. In ''The Social Construction of Mobile Telephony'' it is suggested that each phone call and text message is more than an attempt to converse. Instead, it is a gesture which maintains the social network between family and friends. Although there is a loss of certain social cues through telephones, mobile phones bring new forms of expression of different cues that are understood by different audiences. New language additives attempt to compensate for the inherent lack of non-physical interaction.
Another social theory supported through telephony is the Media Dependency Theory. This theory concludes that people use media or a resource to attain certain goals. This theory states that there is a link between the media, audience, and the large social system.
Telephones, depending on the person, help attain certain goals like accessing information, keeping in contact with others, sending quick communication, entertainment, etc.
See also
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List of telephony terminology
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History of the telephone
This history of the telephone chronicles the development of the electrical telephone, and includes a brief overview of its predecessors. The first telephone patent was granted to Alexander Graham Bell in 1876.
Mechanical and acoustic dev ...
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Invention of the telephone
References
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History of telecommunications
Telecommunications