M. Lynne Markus (born 1950) is an American

Information systems An information system (IS) is a formal, sociotechnical, organizational system designed to collect, process, information storage, store, and information distribution, distribute information. From a sociotechnical perspective, information systems a ...

researcher, and John W. Poduska, Sr. Chair of Information and Process Management,

Bentley University Bentley University is a private university focused on business, accountancy, and finance and located in Waltham, Massachusetts. Founded in 1917 as a school of accounting and finance in Boston's Back Bay neighborhood, Bentley moved to Waltham ...

, who has made fundamental contributions to the study of

enterprise systems Enterprise software, also known as enterprise application software (EAS), is computer software used to satisfy the needs of an organization rather than individual users. Such organizations include businesses, schools, interest-based user groups, ...

and inter-enterprise systems, IT and organizational change, and

knowledge management Knowledge management (KM) is the collection of methods relating to creating, sharing, using and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieve organisational objectives by making ...

Education

Markus received her B.S. in 1972 from the

University of Pittsburgh The University of Pittsburgh (Pitt) is a public state-related research university in Pittsburgh, Pennsylvania. The university is composed of 17 undergraduate and graduate schools and colleges at its urban Pittsburgh campus, home to the universit ...

, and her PhD in

Organizational Behavior Organizational behavior (OB) or organisational behaviour is the: "study of human behavior in organizational settings, the interface between human behavior and the organization, and the organization itself".Moorhead, G., & Griffin, R. W. (1995) ...

in 1979 from the

Case Western Reserve University Case Western Reserve University (CWRU) is a private research university in Cleveland, Ohio. Case Western Reserve was established in 1967, when Western Reserve University, founded in 1826 and named for its location in the Connecticut Western Reser ...

Career and research

She was formerly a member of the Faculty of Business at the

City University of Hong Kong City University of Hong Kong (CityU) is a world-class public research university located in Kowloon Tong, Hong Kong. It was founded in 1984 as City Polytechnic of Hong Kong and became a fully accredited university in 1994. Currently, CityU is ...

(as Chair Professor of Electronic Business), the Peter F. Drucker Graduate School of Management at

Claremont Graduate University The Claremont Graduate University (CGU) is a private, all-graduate research university in Claremont, California. Founded in 1925, CGU is a member of the Claremont Colleges which includes five undergraduate (Pomona College, Claremont McKenna Co ...

, the Anderson Graduate School of Management (

UCLA The University of California, Los Angeles (UCLA) is a public land-grant research university in Los Angeles, California. UCLA's academic roots were established in 1881 as a teachers college then known as the southern branch of the California St ...

), and the

MIT Sloan School of Management The MIT Sloan School of Management (MIT Sloan or Sloan) is the business school of the Massachusetts Institute of Technology, a private university in Cambridge, Massachusetts. MIT Sloan offers bachelor's, master's, and doctoral degree programs, ...

. Markus' research interests are in the fields of "effective design, implementation and use of information systems within and across organizations; the risks and unintended consequences of information technology use; and innovations in the governance and management of information technology." Her work in these areas has been published in several high-impact peer-reviewed journals, and set the stage for much of the future work in these areas. She is one of the most widely cited researchers in the field of

information systems An information system (IS) is a formal, sociotechnical, organizational system designed to collect, process, information storage, store, and information distribution, distribute information. From a sociotechnical perspective, information systems a ...

. Her article "The Technology Shaping Effects of E-Collaboration Technologies – Bugs and Features" was selected as the best article published in 2005 in the

International Journal of e-Collaboration The ''International Journal of e-Collaboration'' is a quarterly peer-reviewed academic journal that covers the interdisciplinary field of e-collaboration at the intersection of human-computer interaction, computer-supported cooperative work, and e ...

. The article "Industry-Wide Information Systems Standardization as Collective Action: The Case of the U.S. Residential Mortgage Industry", which she co-authored, was selected as the paper of the year for 2006 in the journal

MIS Quarterly ''Management Information Systems Quarterly'', referred to as ''MIS Quarterly'', is an online-only quarterly peer-reviewed academic journal that covers research in management information systems and information technology. It was established in 1 ...

.MIS Quarterly web site with a list of awards and other items

Awards and honours

* Best article published in 2005 in the

. * Paper of the year for 2006 in the journal

. * 2008 Leo Award for Exceptional Lifetime Achievement in Information Systems by the Association for Information Systems.

Selected publications

* Markus, M. Lynne, and Robert I. Benjamin. 1997. The Magic Bullet Theory In IT-Enabled Transformation, ''Sloan Management Review'', 38(2): 55-68. * Markus, M. Lynne. 1983
Power, Politics, and MIS Implementation
''Communications of the ACM'', 26(6): 430-444. * Markus, M. Lynne. 1987
Toward a 'Critical Mass' Theory of Interactive Media: Universal Access, Interdependence, and Diffusion
''Communications Research'', 14(5): 491-511. * Markus, M. Lynne and Daniel Robey. 1988
Information Technology and Organizational Change: Causal Structure in Theory and Research
''Management Science'', 34(5): 583-598. * Ortiz de Guinea, Ana and M. Lynne Markus. 2009
Why break the habit of a lifetime? Rethinking the roles of intention, habit, and emotion in continuing information technology use
''MIS Quarterly'', 33(3): 433-444.

References

External links

M. Lynne Markus
at bentley.edu {{DEFAULTSORT:Markus, M. Lynne Living people American sociologists American women sociologists Information systems researchers MIT Sloan School of Management faculty Year of birth uncertain 21st-century American women Year of birth missing (living people)