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International Business Machines, or IBM, nicknamed "Big Blue", is a multinational computer technology and IT consulting corporation headquartered in Armonk, New York, United States. IBM
IBM
originated from the bringing together of several companies that worked to automate routine business transactions. In 1911 the company that leased Unit record equipment, especially Hollerith punched cards and card readers to government bureaus and insurance agencies, became the Computing-Tabulating-Recording Company
Computing-Tabulating-Recording Company
(CTR). Thomas J. Watson (1874-1956) took over in 1924, using the name "International Business Machines." IBM
IBM
expanded into electric typewriters and other office machines. Watson was a salesman and concentrated on building a highly motivated, very well paid sales force that could craft solutions for clients unfamiliar with the latest technology. His motto was "THINK"; customers were advised to not "fold, spindle or mutilate" the delicate cardboard cards. IBM's first experiments with computers in the 1940s and 1950s were modest advances on the card-based system. Its great breakthrough came in the 1960s with its Model 360 mainframe. IBM offered a full range of hardware, software and service agreements, so that users as their needs grew would stay with "Big Blue." Since most software was custom-written by in-house programmers, and would run on only one brand of computers, it was too expensive to switch brands. Brushing off clone makers, and facing down a federal anti-trust suit, the giant sold reputation and security as well as hardware, and was the most admired American corporation of the 1970s and 1980s. The late 1980s and early 1990s were cruel to IBM—losses in 1993 exceeded $8 billion—as the mainframe giant failed to adjust quickly enough to the personal computer revolution.[1] Desktop machines had the power needed, and were vastly easier for both users and managers than multimillion-dollar mainframes. IBM
IBM
did introduce a popular line of microcomputers—but it was too popular. Clone makers undersold IBM, while the profits went to chip makers like Intel
Intel
or software houses like Microsoft. After a series of reorganizations IBM
IBM
has become one of the world's largest computer companies and systems integrators.[2] With over 400,000 employees worldwide as of 2014,[3] IBM
IBM
holds more patents than any other U.S. based technology company and has twelve research laboratories worldwide.[4][5] The company has scientists, engineers, consultants, and sales professionals in over 175 countries.[6] IBM
IBM
employees have earned five Nobel Prizes, four Turing Awards, five National Medals of Technology, and five National Medals of Science.[7]

Contents

1 Chronology

1.1 1880s–1924: The origin of IBM

1.1.1 Key events

1.2 1925–1929: IBM's early growth

1.2.1 Key events

1.3 1930–1938: The Great Depression

1.3.1 Key events

1.4 1939–1945: World War II

1.4.1 IBM
IBM
in America 1.4.2 IBM
IBM
in Germany and Nazi Occupied Europe 1.4.3 Key events

1.5 1946–1959: Postwar recovery, rise of business computing, space exploration, the Cold War

1.5.1 Key events

1.6 1960–1968: The System/360
System/360
era

1.6.1 Key events

1.7 1969: Antitrust, the Unbundling of software and services

1.7.1 Key events

1.8 1970–1974: The challenges of success

1.8.1 Key events

1.9 1975–1992: Information revolution, rise of software and PC industries

1.9.1 Key events

1.10 1993–present: IBM's near disaster and rebirth

1.10.1 Key events

2 Products and technologies

2.1 Evolution of IBM's computer hardware

2.1.1 Components

2.2 Evolution of IBM's operating systems 2.3 High-level languages 2.4 IBM
IBM
and AIX/UNIX/Linux/SCO 2.5 BICARSA (Billing, Inventory Control, Accounts Receivable, & Sales Analysis) 2.6 Non-computer lines of business

3 Organization

3.1 CEOs, Notable IBMers 3.2 IBM
IBM
Global Services 3.3 IBM
IBM
Research 3.4 IBM
IBM
Federal Systems Division (FSD) 3.5 International subsidiaries growth 3.6 IBM
IBM
service organizations

4 See also 5 Notes and references 6 Further reading 7 External links

Chronology[edit] 1880s–1924: The origin of IBM[edit] Main article: Computing-Tabulating-Recording Company

Year Gross income (in $m) Employees

1890

1895

1900

1905

1910

1915 4 1,672

1920 14 2,731

1925 13 3,698

Hollerith's plant in 1893.

The roots of IBM
IBM
date back to the 1880s. Since the 1960s or earlier, IBM
IBM
has described its formation as a merger of three companies: The Tabulating Machine Company (with origins in Washington, D.C. founded in 1896), the International Time Recording Company
International Time Recording Company
(founded 1900 in Endicott), and the Computing Scale Company (founded 1901 in Dayton, Ohio, USA).[8][9][10] However the 1911 stock prospectus states that four companies were consolidated; the three described by IBM
IBM
and the Bundy Manufacturing Company (founded in 1889).[11] Further, there was no merger, no consolidation. The new company, named the Computing-Tabulating-Recording Company(CTR), was incorporated on June 16, 1911 in the state of New York, U.S.A.[12][13] CTR was a holding company; the now five companies were an amalgamation. The individual companies continued to operate using their established names until the holding company was eliminated in 1933.[14][15] The amalgamation was engineered by noted financier Charles Flint. Flint remained a member of the board of CTR until his retirement in 1930.[16] The companies that were amalgamated to form CTR manufactured a wide range of products, including employee time-keeping systems, weighing scales, automatic meat slicers, coffee grinders, and punched card equipment. The product lines were very different; Flint stated that the "allied" consolidation

... instead of being dependent for earnings upon a single industry, would own three separate and distinct lines of business, so that in normal times the interest and sinking funds on its bonds could be earned by any one of these independent lines, while in abnormal times the consolidation would have three chances instead of one to meet its obligations and pay dividends.[17]

The five amalgamated companies had 1,300 employees and offices and plants in Endicott and Binghamton, New York; Dayton, Ohio; Detroit, Michigan; Washington, D.C.; and Toronto, Ontario. Of the companies amalgamated to form CTR, the most technologically significant was The Tabulating Machine Company, founded by Herman Hollerith, and specialized in the development of punched card data processing equipment. Hollerith's series of patents on tabulating machine technology, first applied for in 1884, drew on his work at the U.S. Census Bureau
U.S. Census Bureau
from 1879–82. Hollerith was initially trying to reduce the time and complexity needed to tabulate the 1890 Census. His development of punched cards in 1886 set the industry standard for the next 80 years of tabulating and computing data input.[18] In 1896, The Tabulating Machine Company leased some machines to a railway company[19] but quickly focused on the challenges of the largest statistical endeavor of its day – the 1900 US Census. After winning the government contract, and completing the project, Hollerith was faced with the challenge of sustaining the company in non-Census years. He returned to targeting private businesses in the United States and abroad, attempting to identify industry applications for his automatic punching, tabulating and sorting machines. In 1911, Hollerith, now 51 and in failing health sold the business to Flint for $2.3 million (of which Hollerith got $1.2 million), who then founded CTR. When the diversified businesses of CTR proved difficult to manage, Flint turned for help to the former No. 2 executive at the National Cash Register Company
National Cash Register Company
(NCR), Thomas J. Watson, Sr.. Watson became General Manager of CTR in 1914 and President in 1915. By drawing upon his managerial experience at NCR, Watson quickly implemented a series of effective business tactics: generous sales incentives, a focus on customer service, an insistence on well-groomed, dark-suited salesmen, and an evangelical fervor for instilling company pride and loyalty in every worker. As the sales force grew into a highly professional and knowledgeable arm of the company, Watson focused their attention on providing large-scale tabulating solutions for businesses, leaving the market for small office products to others. He also stressed the importance of the customer, a lasting IBM
IBM
tenet. The strategy proved successful, as during Watson's first four years, revenues doubled to $2 million, and company operations expanded to Europe, South America, Asia and Australia. At the helm during this period, Watson played a central role in establishing what would become the IBM
IBM
organization and culture. He launched a number of initiatives that demonstrated an unwavering faith in his workers. He hired the company's first disabled worker in 1914, he formed the company's first employee education department in 1916 and in 1915 he introduced his favorite slogan, "THINK," which quickly became the corporate mantra. Watson boosted company spirit by encouraging any employee with a complaint to approach him or any other company executive – his famed Open Door policy. He also sponsored employee sports teams, family outings and a company band, believing that employees were most productive when they were supported by healthy and supportive families and communities. These initiatives – each deeply rooted in Watson's personal values system – became core aspects of IBM
IBM
culture for the remainder of the century. "Watson had never liked the clumsy hyphenated title of the CTR" and chose to replace it with the more expansive title "International Business Machines".[20] First as a name for a 1917 Canadian subsidiary, then as a line in advertisements. For example, the McClures magazine, v53, May 1921, has a full page ad with, at the bottom:

International Time Recording Company
International Time Recording Company
of New York Subsidiary of Computing-Tabulating-Recording Company, New York Makers of International Business Machines

Finally, in February 14, 1924, the name was used for CTR itself. Key events[edit]

1890-1895: Hollerith's punched cards used for 1890 Census The U.S. Census Bureau
U.S. Census Bureau
contracts to use Herman Hollerith's punched card tabulating technology on the 1890 United States Census. That census was completed in 6-years and estimated to have saved the government $5 million.[21] The prior, 1880, census had required 8-years. The years required are not directly comparable; the two differed in: population size, data collected, resources (census bureau headcount, machines, ...), and reports prepared. The total population of 62,947,714, the family, or rough, count, was announced after only six weeks of processing (punched cards were not used for this tabulation).[22][23] Hollerith's punched cards become the tabulating industry standard for input for the next 70 years. Hollerith's The Tabulating Machine Company is later consolidated into what becomes IBM. 1906: Hollerith Type I Tabulator The first tabulator with an automatic card feed and control panel.[24] 1911: Formation Charles Flint, a noted trust organizer, engineers the amalgamation of four companies: The Tabulating Machine Company, the International Time Recording Company, the Computing Scale Company of America, and the Bundy Manufacturing Company. The amalgamated companies manufacture and sell or lease machinery such as commercial scales, industrial time recorders, meat and cheese slicers, tabulators, and punched cards. The new holding company, Computing-Tabulating-Recording Company, is based in Endicott. The five companies have 1,300 employees with offices and plants in Endicott and Binghamton, New York; Dayton, Ohio; Detroit, Michigan; and Washington, D.C.[25][26] 1914: Thomas J. Watson
Thomas J. Watson
arrives Thomas J. Watson
Thomas J. Watson
Sr., a one-year jail sentence pending – see NCR – is made general manager of CTR. Less than a year later the court verdict was set aside. A consent decree was drawn up which Watson refused to sign, gambling that there would not be a retrial. He becomes president of the firm Monday, March 15, 1915.[27] 1914: First disabled employee CTR companies hire their first disabled employee.[28] 1915: "THINK" signs "THINK" signs, based on the slogan coined by Thomas J. Watson, Sr. while at NCR and promoted by John Henry Patterson (NCR owner)
John Henry Patterson (NCR owner)
are used in the companies for the first time.[29] 1916: Employee education CTR invests in its subsidiary's employees, creating an education program. Over the next two decades the program would expand to include management education, volunteer study clubs, and the construction of the IBM
IBM
Schoolhouse in 1933.[30] 1917: CTR in Brazil Premiered in Brazil in 1917, invited by the Brazilian Government to conduct the census, CTR opened an office in Brazil[31] 1920: First Tabulating Machine Co. printing tabulator. With prior tabulators the results were displayed and had to be copied by hand.[32] 1923: CTR Germany CTR acquires majority ownership of the German tabulating firm Deutsche Hollerith Maschinen Groupe (Dehomag). 1924: International Business Machines Corporation Watson had never liked the clumsy hyphenated title of Computing-Tabulating-Recording Company
Computing-Tabulating-Recording Company
and chose the new name both for its aspirations and to escape the confines of "office appliance". The new name was first used for the company's Canadian subsidiary in 1917. On February 14, 1924, CTR's name was formally changed to International Business Machines Corporation (IBM).[20] The subsidiaries names did not change; there would be no IBM
IBM
labeled products until 1933 (below) when the subsidiaries are merged into IBM.

1925–1929: IBM's early growth[edit]

Year Gross income (in $m) Employees

1925 13 3,698

The newly minted IBM
IBM
continued to develop its core cultural attributes during the 1920s. It launched an employee newspaper, Business Machines, which unified coverage of all of IBM's businesses under one publication.[33] It introduced the Quarter Century Club,[34] to honor employees with 25 years of service to the company, and launched the Hundred Percent Club, to reward sales personnel who met their annual quotas.[35] In 1928, the Suggestion Plan program – which granted cash rewards to employees who contributed viable ideas on how to improve IBM
IBM
products and procedures – made its debut.[36]

IBM
IBM
International Daily Dial Attendance Recorder. 1930s time clock made by IBM's International Time Recording division. The face shows employee numbers which would be dialed up by employees entering and leaving the factory. The day and time of entry and exit was punched onto cards inside the box.[37]

IBM
IBM
and its predecessor companies made clocks and other time recording products for 70 years, culminating in the 1958 sale of the IBM
IBM
Time Equipment Division to Simplex Time Recorder Company,[38] IBM manufactured and sold such equipment as dial recorders, job recorders, recording door locks, time stamps and traffic recorders.[39][40] The company also expanded its product line through innovative engineering. Behind a core group of inventors – James W. Bryce, Clair Lake,[41] Fred Carroll,[42] and Royden Pierce[43] – IBM produced a series of significant product innovations. In the optimistic years following World War I, CTR's engineering and research staff developed new and improved mechanisms to meet the broadening needs of its customers. In 1920, the company introduced the first complete school time control system,[44] and launched its first printing tabulator.[45] Three years later the company introduced the first electric keypunch,[46] and 1924's Carroll Rotary Press produced punched cards at previously unheard of speeds.[33] In 1928, the company held its first customer engineering education class, demonstrating an early recognition of the importance of tailoring solutions to fit customer needs.[47] It also introduced the 80-column punched card in 1928, which doubled its information capacity.[47] This new format, soon dubbed the " IBM
IBM
Card", became and remained an industry standard until the 1970s. Key events[edit]

1925: First tabulator sold to Japan In May 1925, Morimura-Brothers entered into a sole agency agreement with IBM
IBM
to import Hollerith tabulators into Japan. The first Hollerith tabulator in Japan was installed at Nippon Pottery (now Noritake) in September 1925, making it IBM
IBM
customer #1 in Japan.[48] [49] [50] 1927: IBM
IBM
Italy IBM
IBM
opens its first office in Italy in Milan, and starts selling and operating with National Insurance and Banks. 1928: A Tabulator that can subtract, Columbia University, 80-column card The first Hollerith tabulator that could subtract, the Hollerith Type IV tabulator.[51] IBM
IBM
begins its collaboration with Benjamin Wood, Wallace John Eckert and the Statistical Bureau at Columbia University.[52][53] The Hollerith 80-column punched card is introduced. Its rectangular holes are patented, ending vendor compatibility (of the prior 45 column card; Remington Rand would soon introduce a 90 column card).[54]

1930–1938: The Great Depression[edit]

Year Gross income (in $m) Employees

1930 19 6,346

1935 21 8,654

The Great Depression
Great Depression
of the 1930s presented an unprecedented economic challenge, and Watson met the challenge head on, continuing to invest in people, manufacturing, and technological innovation despite the difficult economic times. Rather than reduce staff, he hired additional employees in support of President Franklin Roosevelt's National Recovery Administration plan – not just salesmen, which he joked that he had a lifelong weakness for, but engineers too. Watson not only kept his workforce employed, he increased their benefits. IBM was among the first corporations to provide group life insurance (1934), survivor benefits (1935) and paid vacations (1936). He upped his ante on his workforce by opening the IBM
IBM
Schoolhouse in Endicott to provide education and training for IBM
IBM
employees. And he greatly increased IBM's research capabilities by building a modern research laboratory on the Endicott manufacturing site. With all this internal investment, Watson was, in essence, gambling on the future. It was IBM's first ‘Bet the Company’ gamble, but the risk paid off handsomely. Watson's factories, running full tilt for six years with no market to sell to, created a huge inventory of unused tabulating equipment, straining IBM's resources. To reduce the cash drain, the struggling Dayton Scale Division (the food services equipment business) was sold in 1933 to Hobart Manufacturing for stock.[55][56] When the Social Security Act of 1935
Social Security Act of 1935
– labeled as "the biggest accounting operation of all time"[57] – came up for bid, IBM
IBM
was the only bidder that could quickly provide the necessary equipment. Watson's gamble brought the company a landmark government contract to maintain employment records for 26 million people. IBM's successful performance on the contract soon led to other government orders, and by the end of the decade IBM
IBM
had not only safely negotiated the Depression, but risen to the forefront of the industry. Watson's Depression-era decision to invest heavily in technical development and sales capabilities, education to expand the breadth of those capabilities, and his commitment to the data processing product line laid the foundation for 50 years of IBM
IBM
growth and successes. His avowed focus on international expansion proved an equally key component of the company's 20th century growth and success. Watson, having witnessed the havoc the First World War wrought on society and business, envisioned commerce as an obstacle to war. He saw business interests and peace as being mutually compatible. In fact, he felt so strongly about the connection between the two that he had his slogan "World Peace Through World Trade" carved into the exterior of IBM's new World Headquarters (1938) in New York City.[58] The slogan became an IBM
IBM
business mantra, and Watson campaigned tirelessly for the concept with global business and government leaders. He served as an informal, unofficial government host for world leaders when they visited New York, and received numerous awards from foreign governments for his efforts to improve international relations through the formation of business ties. Key events[edit]

1931: The first Hollerith punched card machine that could multiply, the first Hollerith alphabetical accounting machine The Hollerith 600 Multiplying Punch.[59] The first Hollerith alphabetical accounting machine – although not a complete alphabet, the Alphabetic Tabulator Model B was quickly followed by the full alphabet ATC.[54] 1931: Super Computing Machine The term Super Computing Machine is used by the New York World newspaper to describe the Columbia Difference Tabulator, a one-of-a-kind special purpose tabulator-based machine made for the Columbia Statistical Bureau, a machine so massive it was nicknamed Packard.[60][61] The Packard attracted users from across the country: "the Carnegie Foundation, Yale, Pittsburgh, Chicago, Ohio State, Harvard, California and Princeton."[62] 1933:Subsidiary companies are merged into IBM The Tabulating Machine Company name, and others, disappear as subsidiary companies are merged into IBM.[63][64] 1933: Removable control panels IBM
IBM
introduces removable control panels.[65] 1933: 40-hour week IBM
IBM
introduces the 40-hour week for both manufacturing and office locations. 1933: Electromatic Typewriter
Typewriter
Co. purchased Purchased primarily to get important patents safely into IBM
IBM
hands, electric typewriters would become one of IBM's most widely known products.[66] By 1958 IBM
IBM
was deriving 8% of its revenue from the sale of electric typewriters.[67] 1934 – Group life insurance IBM
IBM
creates a group life insurance plan for all employees with at least one year of service.[68] 1934: Elimination of piece work Watson, Sr., places IBM's factory employees on salary, eliminating piece work and providing employees and their families with an added degree of economic stability.[69] 1934: IBM
IBM
801 The IBM
IBM
801 Bank Proof machine to clear bank checks is introduced. A new type of proof machine, the 801 lists and separates checks, endorses them, and records totals. It dramatically improves the efficiency of the check clearing process.[70] 1935: Social Security Administration During the Great Depression, IBM
IBM
keeps its factories producing new machines even while demand is slack. When Congress passes the Social Security Act in 1935, IBM
IBM
– with its overstocked inventory – is consequently positioned to win the landmark government contract, which is called "the biggest accounting operation of all time."[71] 1936: Supreme Court rules IBM
IBM
can only set punched card specifications IBM
IBM
initially required that its customers use only IBM
IBM
manufactured cards with IBM
IBM
machines, which were leased, not sold. IBM
IBM
viewed its business as providing a service and that the cards were part of the machine. In 1932 the government took IBM
IBM
to court on this issue. IBM fought all the way to the Supreme Court and lost in 1936; the court ruling that IBM
IBM
could only set card specifications.[72] 1937: Scientific computing The tabulating machine data center established at Columbia University, dedicated to scientific research, is named the Thomas J. Watson Astronomical Computing Bureau.[73] 1937: The first collator, the IBM
IBM
077 Collator[74] 1937: IBM
IBM
produces 5 to 10 million punched cards every day By 1937... IBM
IBM
had 32 presses at work in Endicott, N.Y., printing, cutting and stacking five to 10 million punched cards every day.[75] 1937: IBM
IBM
805 test scoring machine IBM's Rey Johnson designs the IBM
IBM
805 Test Scoring Machine to greatly speed the process of test scoring. The 805's innovative pencil-mark sensing technology gives rise to the ubiquitous phrase, "Please completely fill in the oval".[76] 1937: Berlin conference As president of the International Chamber of Commerce, Watson Sr., presides over the ICC's 9th Congress in Berlin. While there he accepts a Merit Cross of the German Eagle with Star medal from the Nazi government honoring his activities on behalf of world peace and international trade. (he later returned it)[77][78] 1937: Paid holidays, paid vacation IBM
IBM
announces a policy of paying employees for six annual holidays and becomes one of the first U.S. companies to grant holiday pay. Paid vacations also begin."[79] 1937: IBM
IBM
Japan Japan Wattoson Statistics Accounting Machinery Co., Ltd. (日本ワットソン統計会計機械株式会社, now IBM
IBM
Japan) was established on .[49] 1938: New headquarters When IBM
IBM
dedicates its new World Headquarters on 590 Madison Avenue, New York, New York, in January 1938, the company has operations in 79 countries.[58]

1939–1945: World War II[edit]

Year Gross income (in $m) Employees

1940 45 12,656

1945 138 18,257

Browning Automatic Rifle

M1 Carbine

Main article: IBM
IBM
during World War II In the decades leading up to the onset of WW2 IBM
IBM
had operations in many countries that would be involved in the war, on both the side of the Allies and the Axis. IBM
IBM
had a lucrative subsidiary in Germany, which it was majority owner of, as well as operations in Poland, Switzerland and other countries in Europe. As with most other enemy-owned businesses in Axis countries, these subsidiaries were taken over by the Nazis and other Axis governments early on in the war. The headquarters in New York meanwhile worked to help the American war effort. IBM
IBM
in America[edit]

When the second World War began – well before the United States was formally engaged in the conflict – Watson placed all IBM
IBM
facilities at the disposal of the U.S. government.

IBM's product line[80] shifted from tabulating equipment and time recording devices to Sperry and Norden bombsights, Browning Automatic Rifle and the M1 Carbine, and engine parts – in all, more than three dozen major ordnance items and 70 products overall. Watson set a nominal one percent profit on those products and used the profits to establish a fund for widows and orphans of IBM
IBM
war casualties.[81] Allied military forces widely utilized IBM's tabulating equipment for mobile records units, ballistics, accounting and logistics, and other war-related purposes. There was extensive use of IBM
IBM
punched card machines for calculations made at Los Alamos during the Manhattan Project for developing the first atomic bombs.[82] During the War, IBM also built the Automatic Sequence Controlled Calculator, also known as the Harvard Mark I
Harvard Mark I
for the U.S. Navy – the first large-scale electro-mechanical calculator in the U.S.. In 1933 IBM
IBM
had acquired the rights to Radiotype, an IBM
IBM
Electric typewriter attached to a radio transmitter.[83] "In 1935 Admiral Richard E. Byrd successfully sent a test Radiotype message 11,000 miles from Antarctica to an IBM
IBM
receiving station in Ridgewood, New Jersey"[84] Selected by the Signal Corps for use during the war, Radiotype installations handled up to 50,000,000 words a day.[85] To meet wartime product demands, IBM
IBM
greatly expanded its manufacturing capacity. IBM
IBM
added new buildings at its Endicott, New York plant (1941), and opened new facilities in Poughkeepsie, New York (1941), Washington, D.C. (1942),[86] and San Jose, California (1943).[87] IBM's decision to establish a presence on the West Coast took advantage of the growing base of electronics research and other high technology innovation in the southern part of the San Francisco Bay Area, an area that came to be known many decades later as Silicon Valley. IBM
IBM
in Germany and Nazi Occupied Europe[edit] The Nazis made extensive use of Hollerith equipment and IBM's majority owned German subsidiary, Deutsche Hollerith Maschinen GmbH (Dehomag), supplied this equipment from the early 1930s. This equipment was critical to Nazi efforts to categorize citizens of both Germany and other nations that fell under Nazi control through ongoing censuses. This census data was used to facilitate the round-up of Jews and other targeted groups, and to catalog their movements through the machinery of the Holocaust, including internment in the concentration camps. As with hundreds of foreign-owned companies that did business in Germany at that time, Dehomag
Dehomag
came under the control of Nazi authorities prior to and during World War II. A Nazi, Hermann Fellinger, was appointed by the Germans as an enemy-property custodian and placed at the head of the Dehomag
Dehomag
subsidiary. Historian and author Edwin Black, in his best selling book on the topic, maintains that the seizure of the German subsidiary was a ruse. He writes: "The company was not looted, its leased machines were not seized, and [IBM] continued to receive money funneled through its subsidiary in Geneva."[88] In his book he argues that IBM
IBM
was an active and enthusiastic supplier to the Nazi regime long after they should have stopped dealing with them. Even after the invasion of Poland, IBM
IBM
continued to service and expand services to the Third Reich in Poland and Germany.[88] The seizure of IBM
IBM
came after Pearl Harbor and the US Declaration of War, in 1941. IBM
IBM
has said that it did nothing wrong.[89][90] Key events[edit]

1942: Training for the disabled IBM
IBM
launches a program to train and employ disabled people in Topeka, Kansas. The next year classes begin in New York City, and soon the company is asked to join the President's Committee for Employment of the Handicapped.[91] 1943: First female vice president IBM
IBM
appoints its first female vice president.[92] 1944: ASCC IBM
IBM
introduces the world's first large-scale calculating computer, the Automatic Sequence Control Calculator (ASCC). Designed in collaboration with Harvard University, the ASCC, also known as the Mark I, uses electromechanical relays to solve addition problems in less than a second, multiplication in six seconds, and division in 12 seconds.[93] 1944: United Negro College Fund IBM
IBM
President Thomas J. Watson, Sr., joins the Advisory Committee of the United Negro College Fund
United Negro College Fund
(UNCF), and IBM
IBM
contributes to the UNCF's fund-raising efforts.[94] 1945: IBM's first research lab IBM's first research facility, the Watson Scientific Computing Laboratory, opens in a renovated fraternity house near Columbia University in Manhattan. In 1961, IBM
IBM
moves its research headquarters to the T.J. Watson Research Center in Yorktown Heights, New York.[95]

1946–1959: Postwar recovery, rise of business computing, space exploration, the Cold War[edit]

Year Gross income (in $m) Employees

1950 266 30,261

1955 696 56,297

1960 1,810 104,241

IBM
IBM
had expanded so much by the end of the War that the company faced a potentially difficult situation – what would happen if military spending dropped sharply? One way IBM
IBM
addressed that concern was to accelerate its international growth in the years after the war, culminating with the formation of the World Trade Corporation in 1949 to manage and grow its foreign operations. Under the leadership of Watson's youngest son, Arthur K. ‘Dick’ Watson, the WTC would eventually produce half of IBM's bottom line by the 1970s. A new IBM
IBM
emerged in the 1950s. With the death of Founding Father Thomas J. Watson, Sr.
Thomas J. Watson, Sr.
on June 19, 1956 at age 82, IBM
IBM
experienced its first leadership change in more than four decades. The mantle of chief executive fell to his eldest son, Thomas J. Watson, Jr., IBM's president since 1952. The new chief executive faced a daunting task. The company was in the midst of a period of rapid technological change, with nascent computer technologies – electronic computers, magnetic tape storage, disk drives, programming – creating new competitors and market uncertainties. Internally, the company was growing by leaps and bounds, creating organizational pressures and significant management challenges. Lacking the force of personality that Watson Sr. had long used to bind IBM
IBM
together, Watson Jr. and his senior executives privately wondered if the new generation of leadership was up to challenge of managing a company through this tumultuous period.[96] "We are," wrote one longtime IBM
IBM
executive in 1956, "in grave danger of losing our "eternal" values that are as valid in electronic days as in mechanical counter days." Watson Jr. responded by drastically restructuring the organization mere months after his father died, creating a modern management structure that enabled him to more effectively oversee the fast moving company.[97] He codified well known but unwritten IBM
IBM
practices and philosophy into formal corporate policies and programs – such as IBM's Three Basic Beliefs, and Open Door and Speak Up! Perhaps the most significant of which was his shepherding of the company's first equal opportunity policy letter into existence in 1953, one year before the U.S. Supreme Court decision in Brown vs. Board of Education and 11 years before the Civil Rights Act of 1964.[98] He continued to expand the company's physical capabilities – in 1952 IBM
IBM
San Jose launched a storage development laboratory which pioneered disk drives. Major facilities would later follow in Rochester, Minnesota; Greencastle, Indiana; Kingston, New York; and Lexington, Kentucky. Concerned that IBM
IBM
was too slow in adapting transistor technology Watson requested a corporate policy regarding their use, resulting in this unambiguous 1957 product development policy statement: "It shall be the policy of IBM
IBM
to use solid-state circuitry in all machine developments. Furthermore, no new commercial machines or devices shall be announced which make primary use of tube circuitry."[99] Watson Jr. also continued to partner with the United States government to drive computational innovation. The emergence of the Cold War accelerated the government's growing awareness of the significance of digital computing, and drove major Department of Defense supported computer development projects in the 1950s. Of these, none was more important than the SAGE interceptor early detection air defense system.

IBM
IBM
7090 installation

In 1952, IBM
IBM
began working with MIT's Lincoln Laboratories
Lincoln Laboratories
to finalize the design of an air defense computer. The merger of academic and business engineering cultures proved troublesome, but the two organizations finally hammered out a design by the summer of 1953, and IBM
IBM
was awarded the contract to build two prototypes in September.[100] In 1954, IBM
IBM
was named as the primary computer hardware contractor for developing SAGE for the United States Air Force. Working on this massive computing and communications system, IBM
IBM
gained access to pioneering research being done at Massachusetts Institute of Technology on the first real-time, digital computer. This included working on many other computer technology advancements such as magnetic core memory, a large real-time operating system, an integrated video display, light guns, the first effective algebraic computer language, analog-to-digital and digital-to-analog conversion techniques, digital data transmission over telephone lines, duplexing, multiprocessing, and geographically distributed networks). IBM
IBM
built fifty-six SAGE computers at the price of US$30 million each, and at the peak of the project devoted more than 7,000 employees (20% of its then workforce) to the project. SAGE had the largest computer footprint ever, and continued in service until 1984.[101] More valuable to IBM
IBM
in the long run than the profits from governmental projects, however, was the access to cutting-edge research into digital computers being done under military auspices. IBM
IBM
neglected, however, to gain an even more dominant role in the nascent industry by allowing the RAND
RAND
Corporation to take over the job of programming the new computers, because, according to one project participant, Robert P. Crago, "we couldn't imagine where we could absorb two thousand programmers at IBM
IBM
when this job would be over some day, which shows how well we were understanding the future at that time."[102] IBM
IBM
would use its experience designing massive, integrated real-time networks with SAGE to design its SABRE airline reservation system, which met with much success. These government partnerships, combined with pioneering computer technology research and a series of commercially successful products (IBM's 700 series of computer systems, the IBM
IBM
650, the IBM
IBM
305 RAMAC (with disk drive memory), and the IBM
IBM
1401) enabled IBM
IBM
to emerge from the 1950s as the world's leading technology firm. Watson Jr. had answered his self-doubt. In the five years since the passing of Watson Sr., IBM
IBM
was two and a half times bigger, its stock had quintupled, and of the 6000 computers in operation in the United States, more than 4000 were IBM
IBM
machines.[103] Key events[edit]

1946: IBM
IBM
603 IBM
IBM
announces the IBM
IBM
603 Electronic Multiplier, the first commercial product to incorporate electronic arithmetic circuits. The 603 used vacuum tubes to perform multiplication far more rapidly than earlier electromechanical devices. It had begun its development as part of a program to make a "super calculator" that would perform faster than 1944's IBM
IBM
ASCC by using electronics.[104] 1946: Chinese character typewriter IBM
IBM
introduces an electric Chinese ideographic character typewriter, which allowed an experienced user to type at a rate of 40 to 45 Chinese words a minute. The machine utilizes a cylinder on which 5,400 ideographic type faces are engraved.[105] 1946: First black salesman IBM
IBM
hires its first black salesman, 18 years before the Civil Rights Act of 1964.[106] 1948: IBM
IBM
SSEC IBM's first large-scale digital calculating machine, the Selective Sequence Electronic Calculator, is announced. The SSEC is the first computer that can modify a stored program, and featured 12,000 vacuum tubes and 21,000 electromechanical relays.[107] 1950s: Space exploration From developing ballistics tables during World War II to the design and development of intercontinental missiles to the launching and tracking of satellites to manned lunar and shuttle space flights, IBM has been a contractor to NASA
NASA
and the aerospace industry.[108] 1952: IBM
IBM
701 IBM
IBM
throws its hat into the computer business ring by introducing the 701, its first large-scale electronic computer to be manufactured in quantity. The 701, IBM
IBM
President Thomas J. Watson, Jr., later recalled, is "the machine that carried us into the electronics business."[109] 1952: Magnetic tape vacuum column IBM
IBM
introduces the magnetic tape drive vacuum column, making it possible for fragile magnetic tape to become a viable data storage medium. The use of the vacuum column in the IBM
IBM
701 system signals the beginning of the era of magnetic storage, as the technology becomes widely adopted throughout the industry.[110] 1952: First California research lab IBM
IBM
opens its first West Coast lab in San Jose, California: the area that decades later will come to be known as "Silicon Valley." Within four years, the lab begins to make its mark by inventing the hard disk drive.[109] 1953: Equal opportunity policy letter Thomas J. Watson, Jr., publishes the company's first written equal opportunity policy letter: one year before the U.S. Supreme Court decision in Brown vs. Board of Education
Brown vs. Board of Education
and 11 years before the Civil Rights Act of 1964.[98] 1953: IBM
IBM
650 IBM
IBM
announces the IBM
IBM
650 Magnetic Drum Data-Processing Machine, an intermediate size electronic computer, to handle both business and scientific computations. A hit with both universities and businesses, it was the most popular computer of the 1950s. Nearly 2,000 IBM
IBM
650s were marketed by 1962.[111] 1954: NORC IBM
IBM
develops and builds the fastest, most powerful electronic computer of its time: the Naval Ordnance Research Computer (NORC): for the U.S. Navy Bureau of Ordnance.[112] 1956: First magnetic Hard disk drive IBM
IBM
introduces the world's first magnetic hard disk for data storage. The IBM
IBM
305 RAMAC (Random Access Method of Accounting and Control) offers unprecedented performance by permitting random access to any of the million characters distributed over both sides of 50 two-foot-diameter disks. Produced in California, IBM's first hard disk stored about 2,000 bits of data per square inch and cost about $10,000 per megabyte. By 1997, the cost of storing a megabyte had dropped to around ten cents.[113] 1956: Consent decree The United States Justice Department enters a consent decree against IBM
IBM
in 1956 to prevent the company from becoming a monopoly in the market for punched-card tabulating and, later, electronic data-processing machines. The decree requires IBM
IBM
to sell its computers as well as lease them and to service and sell parts for computers that IBM
IBM
no longer owned.[114] 1956: Corporate design In the mid-1950s, Thomas J. Watson, Jr., was struck by how poorly IBM was handling corporate design. He hired design consultant Eliot Noyes to oversee the creation of a formal Corporate Design Program, and charged Noyes with creating a consistent, world class look and feel at IBM. Over the next two decades Noyes hired a host of influential architects, designers, and artists to design IBM
IBM
products, structures, exhibits and graphics. The list of Noyes contacts includes such iconic figures as Eero Saarinen, Marcel Breuer, Mies van der Rohe, John Bolles, Paul Rand, Isamu Noguchi
Isamu Noguchi
and Alexander Calder.[115] 1956: First European research lab IBM
IBM
opens its first research lab outside the United States, in the Swiss city of Zurich. [116] 1956: Changing hands Watson Sr., retires and hands IBM
IBM
to his son, Watson Jr. Senior dies soon after.[117] 1956: Williamsburg conference Watson Jr., gathered some 100 senior IBM
IBM
executives together for a special three-day meeting in Williamsburg, Virginia. The meeting resulted in a new organizational structure that featured a six-member corporate management committee and delegated more authority to business unit leadership. It was the first major meeting IBM
IBM
had ever held without Thomas J. Watson
Thomas J. Watson
Sr., and it marked the emergence of a second generation of IBM
IBM
leadership.[118] 1956: Artificial intelligence Arthur L. Samuel of IBM's Poughkeepsie, New York, laboratory programs an IBM
IBM
704 to play checkers (English draughts) using a method in which the machine can "learn" from its own experience. It is believed to be the first "self-learning" program, a demonstration of the concept of artificial intelligence.[119] 1957: FORTRAN IBM
IBM
revolutionizes programming with the introduction of FORTRAN (Formula Translator), which soon becomes the most widely used computer programming language for technical work. FORTRAN
FORTRAN
is still the basis for many important numerical analysis programs.[120] 1958: SAGE AN/FSQ-7 The SAGE (Semi-Automatic Ground Environment) AN/FSQ-7
AN/FSQ-7
computer is built under contract to MIT's Lincoln Laboratories
Lincoln Laboratories
for the North American Air Defense System.[121] 1958: IBM
IBM
domestic Time Equipment Division sold to Simplex IBM
IBM
announces sale of the domestic Time Equipment Division (clocks et al.) business to Simplex Time Recorder Company. The IBM
IBM
time equipment service force will be transferred to the Electric Typewriter Division.[122] 1958: Open Door program First implemented by Watson, Sr., in the 1910s, the Open Door was a traditional company practice that granted employees with complaints hearings with senior executives, up to and including Watson Sr. IBM formalized this practice into policy in 1958 with the creation of the Open Door Program.[123] 1959: Speak up! A further example of IBM's willingness to solicit and act upon employee feedback, the Speak Up! Program was first created in San Jose.[124] 1959: IBM
IBM
1401 IBM
IBM
introduces the 1401, the first high-volume, stored-program, core-memory, transistorized computer. Its versatility in running enterprise applications of all kinds helps it become the most popular computer model in the world in the early 1960s.[125] 1959: IBM
IBM
1403 IBM
IBM
introduces the 1403 chain printer, which launches the era of high-speed, high-volume impact printing. The 1403 will not be surpassed for print quality until the advent of laser printing in the 1970s.[126]

1960–1968: The System/360
System/360
era[edit]

Year Gross income (in $m) Employees

1955 696 56,297

1960 1,810 104,241

1965 3,750 172,445

1970 7,500 269,291

On April 7, 1964, IBM
IBM
introduced the revolutionary System/360, the first large "family" of computers to use interchangeable software and peripheral equipment, a departure from IBM's existing product line of incompatible machines, each of which was designed to solve specific customer requirements.[127] The idea of a general-purpose machine was considered a gamble at the time.[128] See also: History of CP/CMS Within two years, the System/360
System/360
became the dominant mainframe computer in the marketplace and its architecture became a de facto industry standard. During this time, IBM
IBM
transformed from a medium-sized maker of tabulating equipment and typewriters into the world's largest computer company.[129] The company began four decades of Olympic sponsorship with the 1960 Winter Games in Squaw Valley, California. It became a recognized leader in corporate social responsibility, joining federal equal opportunity programs in 1962, opening an inner city manufacturing plant in 1968, and creating a minority supplier program. It led efforts to improve data security and protect privacy. It set environmental air/water emissions standards that exceeded those dictated by law, and brought all its facilities into compliance with those standards. It opened one of the world's most advanced research centers in Yorktown, New York. Its international operations grew rapidly, producing more than half of IBM's revenues by the early 1970s and through technology transfer shaping the way governments and businesses operated around the world. Its personnel and technology played an integral role in the space program and landing the first men on the moon in 1969. In that same year it changed the way it marketed its technology to customers, unbundling hardware from software and services, effectively launching today's multibillion-dollar software and services industry. See unbundling of software and services, below. It was massively profitable, with a nearly fivefold increase in revenues and earnings during the 1960s. Key events[edit]

1961: IBM
IBM
7030 Stretch IBM
IBM
delivers its first 7030 Stretch supercomputer. Stretch falls short of its original design objectives, and is not a commercial success. But it is a visionary product that pioneers numerous revolutionary computing technologies which are soon widely adopted by the computer industry.[130][131] 1961: Thomas J. Watson
Thomas J. Watson
Research Center IBM
IBM
moves its research headquarters from Poughkeepsie, NY to Westchester County, NY, opening the Thomas J. Watson
Thomas J. Watson
Research Center which remains IBM's largest research facility, centering on semiconductors, computer science, physical science and mathematics. The lab which IBM
IBM
establish at Columbia University in 1945 was closed and moved to the Yorktown Heights laboratory in 1970.[132] 1961: IBM
IBM
Selectric typewriter IBM
IBM
introduces the Selectric typewriter product line. Later Selectric models feature memory, giving rise to the concepts of word processing and desktop publishing. The machine won numerous awards for its design and functionality. Selectrics and their descendants eventually captured 75 percent of the United States market for electric typewriters used in business.[133] IBM
IBM
replaced the Selectric line with the IBM
IBM
Wheelwriter in 1984 and transferred its typewriter business to the newly formed Lexmark
Lexmark
in 1991.[134] 1961: Report Program Generator IBM
IBM
offers its Report Program Generator, an application that allows IBM
IBM
1401 users to produce reports. This capability was widely adopted throughout the industry, becoming a feature offered in subsequent generations of computers. It played an important role in the successful introduction of computers into small businesses.[135] 1962: Basic beliefs Drawing on established IBM
IBM
policies, Thomas J. Watson, Jr., codifies three IBM
IBM
basic beliefs: respect for the individual, customer service, and excellence.[136] 1962: SABRE Two IBM
IBM
7090 mainframes formed the backbone of the SABRE reservation system for American Airlines. As the first airline reservation system to work live over phone lines, SABRE linked high speed computers and data communications to handle seat inventory and passenger records.[137] 1964: IBM
IBM
System/360 In the most important product announcement in company history to date, IBM
IBM
introduces the IBM
IBM
System/360: a new concept in computers which creates a "family" of small to large computers, incorporating IBM Solid Logic Technology (SLT) microelectronics and using the same programming instructions. The concept of a compatible "family" of computers transforms the industry.[138] 1964: Word processing IBM
IBM
introduces the IBM
IBM
Magnetic Tape Selectric Typewriter, a product which pioneered the application of magnetic recording devices to typewriting, and gave rise to desktop word processing. Referred to then as "power typing," the feature of revising stored text improved office efficiency by allowing typists to type at "rough draft" speed without the pressure of worrying about mistakes.[139] 1964: New corporate headquarters IBM
IBM
moves its corporate headquarters from New York City to Armonk, New York.[140] 1965: Gemini space flights A 59-pound onboard IBM
IBM
guidance computer is used on all Gemini space flights, including the first spaceship rendezvous. IBM
IBM
scientists complete the most precise computation of the Moon's orbit and develop a fabrication technique to connect hundreds of circuits on a silicon wafer.[141] 1965: New York World's Fair The IBM
IBM
Pavilion at the New York World's Fair closes, having hosted more than 10 million visitors during its two-year existence.[142] 1966: Dynamic Random-Access Memory (DRAM) IBM
IBM
invents one-transistor DRAM
DRAM
cells which permit major increases in memory capacity. DRAM
DRAM
chips become the mainstay of modern computer memory systems: the "crude oil" of the information age is born.[143] 1966: IBM
IBM
System/4 Pi IBM
IBM
ships its first System/4Pi computer, designed to meet U.S. Department of Defense and NASA
NASA
requirements. More than 9000 units of the 4Pi systems are delivered by the 1980s for use in the air, sea, and space.[144] 1966: IBM
IBM
Information Management System (IMS) IBM
IBM
designed the Information Management System (IMS) with Rockwell and Caterpillar starting in 1966 for the Apollo program, where it was used to inventory the very large bill of materials (BOM) for the Saturn V moon rocket and Apollo space vehicle. 1967: Fractal
Fractal
geometry IBM
IBM
researcher Benoit Mandelbrot
Benoit Mandelbrot
conceives fractal geometry – the concept that seemingly irregular shapes can have identical structure at all scales. This new geometry makes it possible to mathematically describe the kinds of irregularities existing in nature. The concept greatly impacts the fields of engineering, economics, metallurgy, art, health sciences, and computer graphics and animation.[145] 1968: IBM
IBM
Customer Information Control System (CICS) IBM
IBM
introduces the CICS
CICS
transaction monitor. CICS
CICS
remains to this day the industry's most popular transactions monitor.[146]

1969: Antitrust, the Unbundling of software and services[edit] IBM's dominant market share in the mid-1960s led to antitrust inquiries by the U.S. Department of Justice, which filed a complaint for the case U.S. v. IBM
IBM
in the United States District Court for the Southern District of New York, on January 17, 1969. The suit alleged that IBM
IBM
violated the Section 2 of the Sherman Act
Sherman Act
by monopolizing or attempting to monopolize the general purpose electronic digital computer system market, specifically computers designed primarily for business. The case dragged out for 13 years, turning into a resource-sapping war of attrition. In 1982, the Justice Department finally concluded that the case was "without merit" and dropped it, but having to operate under the pall of antitrust litigation significantly impacted IBM's business decisions and operations during all of the 1970s and a good portion of the 1980s. In 1969 IBM
IBM
"unbundled" software and services from hardware sales. Until this time customers did not pay for software or services separately from the very high price for leasing the hardware. Software was provided at no additional charge, generally in source code form. Services (systems engineering, education and training, system installation) were provided free of charge at the discretion of the IBM
IBM
Branch office. This practice existed throughout the industry. Quoting from the abstract to a widely read IEEE paper on the topic:[147][148]

“ Many people believe that one pivotal event in the growth of the business software products market was IBM's decision, in 1969, to price its software and services separately from its hardware. ”

At the time, the unbundling of services was perhaps the most contentious point, involving antitrust issues that had recently been widely debated in the press and the courts. However, IBM's unbundling of software had long-term impact. After the unbundling, IBM
IBM
software was divided into two main categories: System Control Programming (SCP), which remained free to customers, and Program Products (PP), which were charged for. This transformed the customer's value proposition for computer solutions, giving a significant monetary value to something that had hitherto essentially been free. This helped enable the creation of a software industry.[149][150] Similarly, IBM
IBM
services were divided into two categories: general information, which remained free and provided at the discretion of IBM, and on-the-job assistance and training of customer personnel, which were subject to a separate charge and were open to non-IBM customers. This decision vastly expanded the market for independent computing services companies. Key events[edit]

1969: Antitrust The United States government launches what would become a 13-year-long antitrust suit against IBM. The suit becomes a draining war of attrition, and is eventually dropped in 1982,[151] after IBM's share of the mainframe market declined from 70% to 62%.[152] 1969: Unbundling IBM
IBM
adopts a new marketing policy that charges separately for most systems engineering activities, future computer programs, and customer education courses. This "unbundling" gives rise to a multibillion-dollar software and services industry.[153] 1969: Magnetic stripe
Magnetic stripe
cards The American National Standards Institute
American National Standards Institute
makes the IBM-developed magnetic stripe technology a national standard, jump starting the credit card industry. Two years later, the International Organization for Standardization adopts the IBM
IBM
design, making it a world standard.[154] 1969: First moon landing IBM
IBM
personnel and computers help NASA
NASA
land the first men on the Moon.

1970–1974: The challenges of success[edit]

Year Gross income (in $m) Employees

1965 3,750 172,445

1970 7,500 269,291

1975 14,430 288,647

The Golden Decade of the 1960s was a hard act to follow, and the 1970s got off to a troubling start when CEO Thomas J. Watson
Thomas J. Watson
Jr. suffered a heart attack and retired in 1971. For the first time since 1914 – nearly six decades – IBM
IBM
would not have a Watson at the helm. Moreover, after just one leadership change over those nearly 60 years, IBM
IBM
would endure two in two years. T. Vincent Learson, an IBM executive, succeeded Watson as CEO, then quickly retired upon reaching the mandatory retirement age of 60 in 1973. Following Learson in the CEO office was Frank T. Cary, a 25-year IBMer[155] who had earned his stripes running the fabulously successful data processing division in the 1960s. During Cary's tenure as CEO, the company continued to dominate in hardware. The IBM
IBM
System/370 was introduced in 1970 as IBM's new mainframe. The S/370 did not prove as technologically revolutionary as its predecessor, the System/360. From a revenue perspective, it more than sustained the cash cow status of the 360.[156] A less successful effort to replicate the 360 mainframe revolution was the Future Systems project. Between 1971 and 1975, IBM
IBM
investigated the feasibility of a new revolutionary line of products designed to make obsolete all existing products in order to re-establish its technical supremacy. This effort was terminated by IBM's top management in 1975. But by then it had consumed most of the high-level technical planning and design resources, thus jeopardizing progress of the existing product lines (although some elements of FS were later incorporated into actual products).[157] Other IBM
IBM
innovations during the early 1970s included the IBM
IBM
3340 disk unit – introduced in 1973 and known as "Winchester" after IBM's internal project name — was an advanced storage technology which more than doubled the information density on disk surfaces. Winchester technology was adopted by the industry and used for the next two decades. Some 1970s-era IBM
IBM
technologies emerged to become familiar facets of everyday life. IBM
IBM
developed magnetic stripe technology in the 1960s, and it became a credit card industry standard in 1971. The IBM-invented floppy disk, also introduced in 1971, became the standard for storing personal computer data during the first decades of the PC era. IBM
IBM
Research scientist Edgar 'Ted' Codd wrote a seminal paper describing the relational database – an invention that Forbes magazine described as one of the most important innovations of the 20th century. The IBM
IBM
Portable Computer, 50 lbs. and $9000 of personal mobility, was introduced in 1975 and presaged – at least in function if not size or price or units sold – the Personal Computer of the 1980s. IBM's 3660 supermarket checkout station, introduced in 1973, used holographic technology to scan product prices from the now-ubiquitous UPC bar code, which itself was based a 1952 IBM
IBM
patent that became a grocery industry standard. Also in 1973, bank customers began making withdrawals, transfers and other account inquiries via the IBM
IBM
3614 Consumer Transaction Facility, an early form of today's Automatic Teller Machines. IBM
IBM
had an innovator's role in pervasive technologies that were less visible as well. In 1974, IBM
IBM
announced Systems Network Architecture (SNA), a networking protocol for computing systems. SNA is a uniform set of rules and procedures for computer communications to free computer users from the technical complexities of communicating through local, national, and international computer networks. SNA became the most widely used system for data processing until more open architecture standards were approved in the 1990s. In 1975, IBM researcher Benoit Mandelbrot
Benoit Mandelbrot
conceived fractal geometry—a new geometrical concept that made it possible to describe mathematically the kinds of irregularities existing in nature. Fractals had a great impact on engineering, economics, metallurgy, art and health sciences, and are integral to the field of computer graphics and animation. A less successful business endeavor for IBM
IBM
was its entry into the office copier market in 1970. The company was immediately sued by Xerox Corporation
Xerox Corporation
for patent infringement. Although Xerox held the patents for the use of selenium as a photoconductor, IBM
IBM
researchers perfected the use of organic photoconductors which avoided the Xerox patents. The litigation lasted until the late 1970s and was ultimately settled. Despite this victory, IBM
IBM
never gained traction in the copier market, and withdrew from the marketplace in the 1980s. Organic photoconductors are now widely used in copiers. Throughout this period, IBM
IBM
was litigating the massive anti-trust suit filed by the Justice Department in 1969. But in a related bit of case law, the landmark Honeywell v. Sperry Rand U.S. federal court case was concluded in April 1973. The 1964 patent for the ENIAC, the world's first general-purpose electronic digital computer, was found both invalid and unenforceable for a variety of reasons thus putting the invention of the electronic digital computer into the public domain. Further, IBM
IBM
was ruled to have created a monopoly via its 1956 patent-sharing agreement with Sperry-Rand. Key events[edit]

1970: Relational databases IBM
IBM
introduces relational databases which call for information stored within a computer to be arranged in easy-to-interpret tables to access and manage large amounts of data. Today, nearly all database structures are based on the IBM
IBM
concept of relational databases. 1970: Office copiers IBM
IBM
introduces its first of three models of xerographic copiers. These machines mark the first commercial use of organic photoconductors which since grew to become the dominant technology. 1971: Speech recognition IBM
IBM
achieves its first operational application of speech recognition, which enables engineers servicing equipment to talk to and receive spoken answers from a computer that can recognize about 5,000 words. Today, IBM's ViaVoice recognition technology has a vocabulary of 64,000 words and a 260,000-word back-up dictionary.[158] 1971: Floppy disk IBM
IBM
introduces the floppy disk. Convenient and highly portable, the floppy becomes a personal computer industry standard for storing data.[159] 1973: Winchester storage technology The IBM
IBM
3340 disk unit—known as "Winchester" after IBM's internal project name—is introduced, an advanced technology which more than doubled the information density on disk surfaces. It featured a smaller, lighter read/write head that was designed to ride on an air film only 18 millionths of an inch thick. Winchester technology was adopted by the industry and used for the next two decades.[160] 1973: Nobel Prize Dr. Leo Esaki, an IBM
IBM
Fellow who joined the company in 1960, shares the 1973 Nobel Prize in physics for his 1958 discovery of the phenomenon of electron tunneling. His discovery of the semiconductor junction called the Esaki diode finds wide use in electronics applications. More importantly, his work in the field of semiconductors lays a foundation for further exploration in the electronic transport of solids.[161] 1974: SNA IBM
IBM
announces Systems Network Architecture (SNA), a networking protocol for computing systems. SNA is a uniform set of rules and procedures for computer communications to free computer users from the technical complexities of communicating through local, national, and international computer networks. SNA becomes the most widely used system for data processing until more open architecture standards were approved in the 1990s.[162]

1975–1992: Information revolution, rise of software and PC industries[edit]

Year Gross income (in $m) Employees

1975 14,430 288,647

1980 26,210 341,279

1985 50,050 405,535

1990 69,010 373,816

1995 71,940 225,347

President of IBM
IBM
John R. Opel became CEO in 1981.[163] His company was one of the world's largest and had a 62% share of the mainframe computer market that year.[152] Its share of the overall computer market, however, had declined from 60% in 1970 to 32% in 1980.[164] Perhaps distracted by the long-running antitrust lawsuit, the "Colossus of Armonk" completely missed the fast-growing minicomputer market during the 1970s,[165][166][167] and was behind rivals such as Wang, Hewlett-Packard
Hewlett-Packard
(HP), and Control Data in other areas.[164] In 1979 BusinessWeek
BusinessWeek
asked, "Is IBM
IBM
just another stodgy, mature company?" By 1981 its stock price had declined by 22%.[164] IBM's earnings for the first half the year grew by 5.3%—one third of the inflation rate—while those of minicomputer maker Digital Equipment Corporation (DEC) grew by more than 35%.[168] The company began selling minicomputers, but in January 1982 the Justice Department ended the antitrust suit because, The New York Times
The New York Times
reported, the government "recognized what computer experts and securities analysts had long since concluded: I.B.M. no longer dominates the computer business".[152][169]

The original IBM
IBM
PC (ca. 1981)

IBM
IBM
wished to avoid the same outcome with the new personal computer industry.[167] A team led by Don Estridge at the IBM
IBM
Entry Systems Division in Boca Raton built the IBM
IBM
PC, launched on August 12, 1981. IBM
IBM
immediately became more of a presence in the consumer marketplace, thanks to the memorable Little Tramp advertising campaign. Though not a spectacular machine by technological standards of the day, the IBM PC brought together all of the most desirable features of a computer into one small machine. It had 128 kilobytes of memory (expandable to 256 kilobytes), one or two floppy disks and an optional color monitor. And it had the prestige of the IBM
IBM
brand. It was not cheap, but with a base price of US$1,565 it was affordable for businesses – and many businesses purchased PCs. Reassured by the IBM
IBM
name, they began buying microcomputers on their own budgets aimed at numerous applications that corporate computer departments did not, and in many cases could not, accommodate. Typically, these purchases were not by corporate computer departments, as the PC was not seen as a "proper" computer. Purchases were often instigated by middle managers and senior staff who saw the potential – once the revolutionary VisiCalc
VisiCalc
spreadsheet, the killer app, had been surpassed by a far more powerful and stable product, Lotus 1-2-3.

Boca Corporate Center & Campus was originally one of IBM's research labs where the IBM
IBM
PC was created.

By 1985 IBM
IBM
was so dominant that competitors and analysts speculated that it would again be sued for antitrust.[170][171] Datamation
Datamation
and others said that IBM's continued growth might hurt the United States, by suppressing competitors with new technology. Gartner Group estimated that of the 100 largest data-processing companies, IBM
IBM
had 41% of all revenue and 69% of profit. Its computer revenue was about nine times that of second-place DEC, and larger than that of IBM's six largest Japanese competitors combined. IBM's profit margin of 22% was three times the 6.7% average for the other 99 companies. Some companies complained to Congress, ADAPSO
ADAPSO
discussed the company with the Justice Department, and European governments worried about IBM's influence but feared affecting its more than 100,000 employees there at 19 facilities.[172] However, the company soon lost its lead in both PC hardware and software, thanks in part to its unprecedented (for IBM) decision to contract PC components to outside companies like Microsoft
Microsoft
and Intel. Up to this point in its history, IBM
IBM
relied on a vertically integrated strategy, building most key components of its systems itself, including processors, operating systems, peripherals, databases and the like. In an attempt to accelerate the time-to-market for the PC, IBM
IBM
chose not to build a proprietary operating system and microprocessor. Instead, it sourced these vital components from Microsoft
Microsoft
and Intel
Intel
respectively. Ironically, in a decade which marked the end of IBM's monopoly, it was this fateful decision by IBM
IBM
that passed the sources of its monopolistic power (operating system and processor architecture) to Microsoft
Microsoft
and Intel, paving the way for rise of PC compatibles
PC compatibles
and the creation of hundreds of billions of dollars of market value outside of IBM. John Akers became IBM's CEO in 1985. During the 1980s, IBM's significant investment in building a world class research organization produced four Nobel Prize winners in physics, achieved breakthroughs in mathematics, memory storage and telecommunications, and made great strides in expanding computing capabilities. In 1980, IBM
IBM
Research legend John Cocke introduced Reduced Instruction Set Technology (RISC). Cocke received both the National Medal of Technology
National Medal of Technology
and the National Medal of Science
National Medal of Science
for his innovation, but IBM
IBM
itself failed to recognize the importance of RISC, and lost the lead in RISC
RISC
technology to Sun. In 1984 the company partnered with Sears to develop a pioneering online home banking and shopping service for home PCs that launched in 1988 as Prodigy. Despite a strong reputation and anticipating many of the features, functions, and technology that characterize the online experience of today, the venture was plagued by extremely conservative management decisions, and was eventually sold in the mid-1990s. The IBM
IBM
token-ring local area network, introduced in 1985, permitted personal computer users to exchange information and share printers and files within a building or complex. In 1988, IBM
IBM
partnered with the University of Michigan and MCI Communications to create the National Science Foundation
National Science Foundation
Network (NSFNet), an important step in the creation of the Internet. But within five years the company backed away from this early lead in Internet protocols and router technologies in order to support its existing SNA cash cow, thereby missing a boom market of the 1990s. Still, IBM
IBM
investments and advances in microprocessors, disk drives, network technologies, software applications, and online commerce in the 1980s set the stage for the emergence of the connected world in the 1990s. But by the end of the decade, IBM
IBM
was clearly in trouble. It was a bloated organization of some 400,000 employees that was heavily invested in low margin, transactional, commodity businesses. Technologies IBM
IBM
invented and or commercialized – DRAM, hard disk drives, the PC, electric typewriters – were starting to erode. The company had a massive international organization characterized by redundant processes and functions – its cost structure couldn’t compete with smaller, less diversified competitors. And then the back-to-back revolutions – the PC and the client server – did the unthinkable. They combined to dramatically undermine IBM's core mainframe business. The PC revolution placed computers directly in the hands of millions of people. It was followed by the client/server revolution, which sought to link all of those PCs (the "clients") with larger computers that labored in the background (the "servers" that served data and applications to client machines). Both revolutions transformed the way customers viewed, used and bought technology. And both fundamentally rocked IBM. Businesses' purchasing decisions were put in the hands of individuals and departments – not the places where IBM
IBM
had long-standing customer relationships. Piece-part technologies took precedence over integrated solutions. The focus was on the desktop and personal productivity, not on business applications across the enterprise. As a result, earnings – which had been at or above US$5 billion since the early 1980s, dropped by more than a third to US$3 billion in 1989. A brief spike in earnings in 1990 proved illusory as corporate spending continued to shift from high profit margin mainframes to lower margin microprocessor-based systems. In addition, corporate downsizing was in full swing. Akers tried to stop the bleeding – desperate moves and radical changes were considered and implemented. As IBM
IBM
assessed the situation, it was clear that competition and innovation in the computer industry was now taking place along segmented, versus vertically integrated lines, where leaders emerged in their respective domains. Examples included Intel
Intel
in microprocessors, Microsoft
Microsoft
in desktop software, Novell
Novell
in networking, HP in printers, Seagate in disk drives and Oracle Corporation
Oracle Corporation
in database software. IBM's dominance in personal computers was challenged by the likes of Compaq and later Dell. Recognizing this trend, management, with the support of the Board of Directors, began to implement a plan to split IBM
IBM
into increasingly autonomous business units (e.g. processors, storage, software, services, printers, etc.) to compete more effectively with competitors that were more focused and nimble and had lower cost structures. IBM
IBM
also began shedding businesses that it felt were no longer core. It sold its typewriter, keyboard, and printer business – the organization that created the popular "Selectric" typewriter with its floating "golf ball" type element in the 1960s – to the investment firm of Clayton, Dubilier & Rice Inc. and became an independent company, Lexmark
Lexmark
Inc.. These efforts failed to halt the slide. A decade of steady acceptance and widening corporate growth of local area networking technology, a trend headed by Novell
Novell
Inc. and other vendors, and its logical counterpart, the ensuing decline of mainframe sales, brought about a wake-up call for IBM. After two consecutive years of reporting losses in excess of $1 billion, on January 19, 1993, IBM
IBM
announced a US$8.10 billion loss for the 1992 financial year, which was then the largest single-year corporate loss in U.S. history.[173] All told, between 1991 and 1993, the company posted net losses of nearly $16 billion. IBM's three-decade long Golden Age, triggered by Watson Jr. in the 1950s, was over. The computer industry now viewed IBM
IBM
as no longer relevant, an organizational dinosaur. And hundreds of thousands of IBMers lost their jobs, including CEO John Akers. Key events[edit]

mid-1970s: IBM
IBM
VNET VNET was an international computer networking system deployed in the mid-1970s, providing email and file-transfer for IBM. By September 1979, the network had grown to include 285 mainframe nodes in Europe, Asia and North America. 1975: Fractals IBM
IBM
researcher Benoit Mandelbrot
Benoit Mandelbrot
conceives fractal geometry—the concept that seemingly irregular shapes can have identical structure at all scales. This new geometry makes it possible to describe mathematically the kinds of irregularities existing in nature. Fractals later make a great impact on engineering, economics, metallurgy, art and health sciences, and are also applied in the field of computer graphics and animation.[174] 1975: IBM
IBM
5100 Portable computer IBM
IBM
introduces the 5100 Portable Computer, a 50 lb. desktop machine that put computer capabilities at the fingertips of engineers, analysts, statisticians, and other problem-solvers. More "luggable" than portable, the 5100 can serve as a terminal for the System/370 and costs from $9000 to $20,000.[175] 1976: Space Shuttle The Enterprise, the first vehicle in the U.S. Space Shuttle
Space Shuttle
program, makes its debut at Palmdale, California, carrying IBM
IBM
AP-101 flight computers and special hardware built by IBM. 1976: Laser printer The first IBM
IBM
3800 printer is installed. The 3800 is the first commercial printer to combine laser technology and electrophotography. The technology speeds the printing of bank statements, premium notices, and other high-volume documents, and remains a workhorse for billing and accounts receivable departments.[176] 1977: Data Encryption Standard IBM-developed Data Encryption Standard
Data Encryption Standard
(DES), a cryptographic algorithm, is adopted by the U.S. National Bureau of Standards as a national standard.[177] 1979: Retail checkout IBM
IBM
develops the Universal Product Code
Universal Product Code
(UPC) in the 1970s as a method for embedding pricing and identification information on individual retail items. In 1979, IBM
IBM
applies holographic scanner technology in IBM's supermarket checkout station to read the UPC stripes on merchandise, one of the first major commercial uses of holography. IBM's support of the UPC concept helps lead to its widespread acceptance by retail and other industries around the world.[178] 1979: Thin film recording heads Instead of using hand-wound wire structures as coils for inductive elements, IBM
IBM
researchers substitute thin film "wires" patterned by optical lithography. This leads to higher performance recording heads at reduced cost, and establishes IBM's leadership in "areal density": storing the most data in the least space. The result is higher-capacity and higher-performance disk drives.[179] 1979: Overcoming barriers to technology use Since 1946, with its announcement of Chinese and Arabic ideographic character typewriters, IBM
IBM
has worked to overcome cultural and physical barriers to the use of technology. As part of these ongoing efforts, IBM
IBM
introduces the 3270 Kanji Display Terminal; the System/34 Kanji System with an ideographic feature, which processes more than 11,000 Japanese and Chinese characters; and the Audio Typing Unit for sight-impaired typists. 1979: First multi-function copier/printer A communication-enabled laser printer and photocopier combination was introduced, the IBM
IBM
6670 Information Distributor. This was the first multi-function (copier/printer) device for the office market. 1980: Thermal conduction modules IBM
IBM
introduces the 3081 processor, the company's most powerful to date, which features Thermal Conduction Modules. In 1990, the Institute of Electrical and Electronics Engineers, Inc., awards its 1990 Corporate Innovation Recognition to IBM
IBM
for the development of the Multilayer Ceramic Thermal Conduction Module for high performance computers.[180] 1980: Reduced instruction set computing
Reduced instruction set computing
(RISC) architecture IBM
IBM
successfully builds the first prototype computer employing IBM Fellow John Cocke's RISC
RISC
architecture. RISC
RISC
simplified the instructions given to computers, making them faster and more powerful. Today, RISC
RISC
architecture is the basis of most workstations and widely viewed as the dominant computing architecture.[181] 1981: IBM
IBM
PC The IBM
IBM
Personal Computer goes mass market and helps revolutionize the way the world does business. A year later, Time Magazine gives its "Person of the Year" award to the Personal Computer.[182] 1981: LASIK
LASIK
surgery Three IBM
IBM
scientists invent the Excimer
Excimer
laser surgical procedure that later forms the basis of LASIK
LASIK
and PRK corrective eye surgeries.[183] 1982: Antitrust
Antitrust
suit The United States antitrust suit against IBM, filed in 1969, is dismissed as being "without merit."[184] 1982: Trellis-coded modulation Trellis-coded modulation (TCM) is first used in voice-band modems to send data at higher rates over telephone channels. Today, TCM is applied in a large variety of terrestrial and satellite-based transmission systems as a key technique for achieving faster and more reliable digital transmission.[185] 1983: IBM
IBM
PCjr IBM
IBM
announces the widely anticipated PCjr., IBM's attempt to enter the home computing marketplace. The product, however, fails to capture the fancy of consumers due to its lack of compatibility with IBM
IBM
PC software, its higher price point, and its unfortunate ‘chiclet’ keyboard design. IBM
IBM
terminates the product after 18 months of disappointing sales.[186] 1984: IBM
IBM
3480 magnetic tape system The industry's most advanced magnetic tape system, the IBM
IBM
3480, introduces a new generation of tape drives that replace the familiar reel of tape with an easy-to-handle cartridge. The 3480 was the industry's first tape system to use "thin-film" recording head technology. 1984: Sexual discrimination IBM
IBM
adds sexual orientation to the company's non-discrimination policy. IBM
IBM
becomes one of the first major companies to make this change.[187] 1984: ROLM
ROLM
partnership/acquisition IBM
IBM
acquires ROLM
ROLM
Corporation based in Santa Clara, CA (subsequent to an existing partnership)[188] to develop digital telephone switches to compete directly with Northern Telecom and AT&T.[189] Two of the most popular systems were the large scale PABX
PABX
coined ROLM
ROLM
CBX and the smaller PABX
PABX
coined ROLM
ROLM
Redwood. ROLM
ROLM
is later acquired by Siemens AG in 1989–1992.[190][191] 1985: RP3 Sparked in part by national concerns over losing its technology leadership crown in the early 1980s, IBM
IBM
re-enters the supercomputing field with the RP3 ( IBM
IBM
Research Parallel Processor Prototype). IBM researchers worked with scientists from the New York University's Courant Institute of Mathematical Science to design RP3, an experimental computer consisting of up to 512 processors, linked in parallel and connected to as many as two billion characters of main memory. Over the next five years, IBM
IBM
provides more than $30 million in products and support to a supercomputer facility established at Cornell University in Ithaca, New York.[192] 1985: Token Ring
Token Ring
Network IBM's Token Ring
Token Ring
technology brings a new level of control to local area networks and quickly becomes an industry standard for networks that connect printers, workstations and servers.[193] 1986: IBM
IBM
Almaden Research Center IBM
IBM
Research dedicates the Almaden Research Center in California. Today, Almaden is IBM's second-largest laboratory focused on storage systems, technology and computer science.[194] 1986: Nobel Prize: Scanning tunneling microscopy IBM
IBM
Fellows Gerd K. Binnig and Heinrich Rohrer of the IBM
IBM
Zurich Research Laboratory win the 1986 Nobel Prize in physics for their work in scanning tunneling microscopy. Drs. Binnig and Rohrer are recognized for developing a powerful microscopy technique which permits scientists to make images of surfaces so detailed that individual atoms may be seen.[195] 1987: Nobel Prize: High-Temperature Superconductivity J. Georg Bednorz
Georg Bednorz
and IBM
IBM
Fellow Alex Müller of the IBM
IBM
Zurich Research Laboratory receive the 1987 Nobel Prize for physics for their breakthrough discovery of high-temperature superconductivity in a new class of materials. They discover superconductivity in ceramic oxides that carry electricity without loss of energy at much higher temperatures than any other superconductor.[196] 1987: Antivirus tools As personal computers become vulnerable to attack from viruses, a small research group at IBM
IBM
develops, practically overnight, a suite of antivirus tools. The effort leads to the establishment of the High Integrity Computing Laboratory (HICL) at IBM. HICL goes on to pioneer the science of theoretical and observational computer virus epidemiology.[197] 1987: Special
Special
needs access IBM
IBM
Researchers demonstrate the feasibility for blind computer users to read information directly from computer screens with the aid of an experimental mouse. And in 1988 the IBM
IBM
Personal System/2 Screen Reader is announced, permitting blind or visually impaired people to hear the text as it is displayed on the screen in the same way a sighted person would see it. This is the first in the IBM
IBM
Independence Series of products for computer users with special needs.[198] 1988: IBM
IBM
AS/400 IBM
IBM
introduces the IBM
IBM
Application System/400 (AS/400), a new family of easy-to-use computers designed for small and intermediate-sized companies. As part of the introduction, IBM
IBM
and IBM
IBM
Business Partners worldwide announce more than 1,000 software packages in the biggest simultaneous applications announcement in computer history. The AS/400 quickly becomes one of the world's most popular business computing systems.[199] 1988: National Science Foundation Network
National Science Foundation Network
(NSFNET) IBM
IBM
collaborates with the Merit Network, MCI Communications, the State of Michigan, and the National Science Foundation
National Science Foundation
to upgrade and expand the 56K bit per second NSFNET to 1.5M bps (T1) and later 45M bps (T3). This partnership provides the network infrastructure and lays the groundwork for the explosive growth of the Internet in the 1990s. The NSFNET upgrade boosts network capacity, not only making it faster, but also allowing more intensive forms of data, such as the graphics now common on the World Wide Web, to travel across the Internet.[200] 1989: Silicon germanium transistors The replacing of expensive and exotic materials like gallium arsenide with silicon germanium (known as SiGe), championed by IBM
IBM
Fellow Bernie Meyerson, creates faster chips at lower costs. Introducing germanium into the base layer of an otherwise all-silicon bipolar transistor allows for significant improvements in operating frequency, current, noise and power capabilities.[201] 1990: System/390 IBM
IBM
makes its most comprehensive product announcement in 25 years by introducing the System/390
System/390
family. IBM
IBM
incorporates complementary metal oxide silicon (CMOS) based processors into System/390
System/390
Parallel Enterprise Server in 1995, and in 1998 the System/390
System/390
G5 Parallel Enterprise Server 10-way Turbo model smashed the 1,000 MIPS barrier, making it the world's most powerful mainframe.[202] 1990: RISC
RISC
System/6000 IBM
IBM
announces the RISC
RISC
System/6000, a family of nine workstations that are among the fastest and most powerful in the industry. The RISC System/6000 uses Reduced instruction set computing
Reduced instruction set computing
technology, an innovative computer design pioneered by IBM
IBM
that simplifies processing steps to speed the execution of commands.[203] 1990: Moving individual atoms Donald M. Eigler, a physicist and IBM
IBM
Fellow at the IBM
IBM
Almaden Research Center demonstrated the ability to manipulate individual atoms using a scanning tunneling microscope, writing I-B-M using 35 individual xenon atoms.[204] 1990: Environmental programs IBM
IBM
joins 14 other leading U.S. corporations in April to establish a worldwide program designed to achieve environmental, health and safety goals by continuously improving environmental management practices and performance. IBM
IBM
has invested more than $1 billion since 1973 to provide environmental protection for the communities in which IBM facilities are located.[205] 1991: Services business IBM
IBM
reenters the computer services business through the formation of the Integrated Systems Solution Corporation. Still in compliance with the provisions of the 1956 Consent Decree, in just four ISSC becomes the second largest provider of computer services. The new business becomes one of IBM's primary revenue streams.[206] 1992: Thinkpad IBM
IBM
introduces a new line of notebook computers. Housed in a distinctive black case and featuring the innovative TrackPoint
TrackPoint
device nestled in the middle of the keyboard, the ThinkPad
ThinkPad
is an immediate hit and goes on to collect more than 300 awards for design and quality.[207]

1993–present: IBM's near disaster and rebirth[edit]

Year Gross income (in $m) Employees

1985 50,050 405,535

1990 69,010 373,816

1995 71,940 225,347

2000 85,090 316,303

2005 91,400 329,373

2010 99,870 426,751

In April 1993, IBM
IBM
hired Louis V. Gerstner, Jr.
Louis V. Gerstner, Jr.
as its new CEO. For the first time since 1914 IBM
IBM
had recruited a leader from outside its ranks. Gerstner had been chairman and CEO of RJR Nabisco
RJR Nabisco
for four years, and had previously spent 11 years as a top executive at American Express. Gerstner brought with him a customer-oriented sensibility and the strategic-thinking expertise that he had honed through years as a management consultant at McKinsey & Co.. Recognizing that his first priority was to stabilize the company, he adopted a triage mindset and took quick, dramatic action. His early decisions included recommitting to the mainframe, selling the Federal Systems Division to Loral in order to replenish the company's cash coffers, continuing to shrink the workforce (reaching a low of 220,000 employees in 1994), and driving significant cost reductions within the company. Most importantly, Gerstner decided to reverse the move to spin off IBM
IBM
business units into separate companies. He recognized that one of IBM's enduring strengths was its ability to provide integrated solutions for customers – someone who could represent more than piece parts or components. Splitting the company would have destroyed that unique IBM
IBM
advantage.[208] These initial steps worked. IBM
IBM
was in the black by 1994, turning a profit of $3 billion. Stabilization was not Gerstner's endgame – the restoration of IBM's once great reputation was. To do that, he needed to devise a winning business strategy.[209] Over the next decade, Gerstner crafted a business model that shed commodity businesses and focused on high-margin opportunities. IBM
IBM
divested itself of low margin industries (DRAM, IBM
IBM
Network, personal printers, and hard drives). The company regained the business initiative by building upon the decision to keep the company whole – it unleashed a global services business that rapidly rose to become a leading technology integrator. Crucial to this success was the decision to become brand agnostic – IBM
IBM
integrated whatever technologies the client required, even if they were from an IBM
IBM
competitor.[210] IBM
IBM
augmented this services business with the 2002 acquisition of the consultancy division of PricewaterhouseCoopers
PricewaterhouseCoopers
for $3.5 billion US.[211] Another high margin opportunity IBM
IBM
invested heavily in was software, a strategic move that proved equally visionary. Starting in 1995 with its acquisition of Lotus Development
Lotus Development
Corp., IBM
IBM
built up its software portfolio from one brand, DB2, to five: DB2, Lotus, WebSphere, Tivoli, and Rational. Content to leave the consumer applications business to other firms, IBM's software strategy focused on middleware – the vital software that connects operating systems to applications. The middleware business played to IBM's strengths, and its higher margins improved the company's bottom line significantly as the century came to an end.[212] Not all software that IBM
IBM
developed was successful. While OS/2
OS/2
was arguably technically superior to Microsoft
Microsoft
Windows 95, OS/2
OS/2
sales were largely concentrated in networked computing used by corporate professionals. OS/2
OS/2
failed to develop much penetration in the consumer and stand-alone desktop PC segments. There were reports that it could not be installed properly on IBM's own Aptiva series of home PCs.[213] Microsoft
Microsoft
made an offer in 1994 where if IBM
IBM
ended development of OS/2 completely, then it would receive the same terms as Compaq
Compaq
for a license of Windows 95. IBM
IBM
refused and instead went with an "IBM First" strategy of promoting OS/2
OS/2
Warp and disparaging Windows, as IBM aimed to drive sales of its own software and hardware. By 1995, Windows 95
Windows 95
negotiations between IBM
IBM
and Microsoft, which were difficult, stalled when IBM
IBM
purchased Lotus Development
Lotus Development
whose Lotus SmartSuite would have directly competed with Microsoft
Microsoft
Office. As a result, IBM
IBM
received their license later than their competitors which hurt sales of IBM
IBM
PCs. IBM
IBM
officials later conceded that OS/2
OS/2
would not have been a viable operating system to keep them in the PC business.[214][215] While IBM
IBM
hardware and technologies were relatively de-emphasized in Gerstner's three-legged business model, they were not relegated to secondary status. The company brought its world-class research organization to bear more closely on its existing product lines and development processes. While Internet applications and deep computing overtook client servers as key business technology priorities, mainframes returned to relevance. IBM
IBM
reinvigorated their mainframe line with CMOS
CMOS
technologies, which made them among the most powerful and cost efficient in the marketplace.[216] Investments in microelectronics research and manufacturing made IBM
IBM
a world leader in specialized, high margin chip production – it developed 200 mm wafer processes in 1992, and 300 mm wafers within the decade.[217] IBM-designed chips are currently used in PlayStation 3, Xbox 360, and Wii game consoles. IBM
IBM
also regained the lead in supercomputing with high-end machines based upon scalable parallel processor technology. Equally significant in IBM's revival was its successful reentry into the popular mindset. Part of this revival was based on IBM
IBM
technology. On October 5, 1992, at the COMDEX computer expo, IBM
IBM
announced the first ThinkPad
ThinkPad
laptop computer, the 700c. The ThinkPad, a premium machine which then cost US$4350, included a 25 MHz Intel
Intel
80486SL processor, a 10.4-inch active matrix display, removable 120 MB hard drive, 4 MB RAM (expandable to 16 MB) and a TrackPoint
TrackPoint
II pointing device.[218] The striking black design by noted designer Richard Sapper made the ThinkPad
ThinkPad
an immediate hit with the digerati, and the cool factor of the ThinkPad
ThinkPad
brought back some of the cachet to the IBM brand that was lost in the PC wars of the 1980s. Instrumental to this popular resurgence was the 1997 chess match between IBM's chess-playing computer system Deep Blue and reigning world chess champion Garry Kasparov. Deep Blue's victory was a historic first for a computer over a reigning world champion. Also helping the company reclaim its position as a technology leader was its annual domination of supercomputer rankings[219] and patent leadership statistics.[220] Ironically, a serendipitous contributor in reviving the company's reputation was the Dot-com bubble
Dot-com bubble
collapse in 2000, where many of the edgy technology high flyers of the 1990s failed to survive the downturn. These collapses discredited some of the more fashionable Internet-driven business models that stodgy IBM
IBM
was previously compared against. Another part of the successful reentry into the popular mindset was the company's revival of the IBM
IBM
brand. The company's marketing during the economic downturn was chaotic, presenting many different, sometimes discordant voices in the marketplace. This brand chaos was attributable in part to the company having 70 different advertising agencies in its employ. In 1994, IBM
IBM
eliminated this chaos by consolidating its advertising in one agency. The result was a coherent, consistent message to the marketplace.[221] As IBM
IBM
recovered its financial footing and its industry leadership position, the company remained aggressive in preaching to the industry that it was not the Old IBM, that it had learned from its near death experiences, and that it had been fundamentally changed by them. It sought to redefine the Internet age in ways that played to traditional IBM
IBM
strengths, couching the discussion in business-centric manners with initiatives like ecommerce and On Demand.[222] And it supported open source initiatives, forming collaborative ventures with partners and competitors alike.[223] Change was manifested in IBM
IBM
in other ways as well. The company revamped its varied philanthropic practices to bring a sharp focus on improving K-12 education. It ended its 40-year technology partnership with the International Olympic Committee after a successful engagement at the 2000 Olympic Games in Sydney, Australia. On the human resources front, IBM's adoption and integration of diversity principles and practices was cutting edge. It added sexual orientation to its non-discrimination practices in 1984, in 1995 created executive diversity task forces, and in 1996 offered domestic partner benefits to its employees. The company is routinely listed as among the best places for employees, employees of color, and women to work.[224] And in 1996, the Women in Technology International Hall of Fame inducted three IBMers as part of its inaugural class of 10 women: Ruth Leach Amonette, the first woman to hold an executive position at IBM; Barbara Grant, PhD, first woman to be named an IBM
IBM
site general manager; and Linda Sanford, the highest – placed technical woman in IBM. Fran Allen – an early software pioneer and another IBM
IBM
hero for her innovative work in compilers over the decades – was inducted in 1997.[225] Gerstner retired at the end of 2002, and was replaced by long-time IBMer Samuel J. Palmisano. Key events[edit]

1993: Billion dollar losses IBM
IBM
misreads two significant trends in the computer industry: personal computers and client-server computing: and as a result is poorly positioned in the marketplace. The misreads hit the bottom line hard: IBM
IBM
loses more than $8 billion in 1993, its third straight year of billion dollar losses. Since 1991, the company has lost $16 billion, and many feel IBM
IBM
is no longer a viable player in the industry.[226] 1993: Louis V. Gerstner, Jr. Gerstner arrives as IBM's chairman and CEO on April 1, 1993. For the first time since the arrival of Thomas J. Watson, Sr., in 1914, IBM has a leader pulled from outside its ranks. Gerstner had been chairman and CEO of RJR Nabisco
RJR Nabisco
for four years, and had previously spent 11 years as a top executive at American Express.[227] 1993: IBM
IBM
Scalable POWERparallel system IBM
IBM
introduces the Scalable POWERparallel System, the first in a family of microprocessor-based supercomputers using RISC
RISC
System/6000 technology. IBM
IBM
pioneers the breakthrough scalable parallel system technology of joining smaller, mass-produced computer processors rather than relying on one larger, custom-designed processor. Complex queries could then be broken down into a series of smaller jobs than are run concurrently ("in parallel") to speed their completion.[228] 1994: Turnaround IBM
IBM
reports a profit for the year, its first since 1990. Over the next few years the company successfully charts a new business course, one that focuses less on its traditional strengths in hardware, and more on services, software, and its ability to craft technology solutions.[229] 1994: IBM
IBM
RAMAC Array Storage Family The IBM
IBM
RAMAC Array Family is announced. With features like highly parallel processing, multi-level cache, RAID 5 and redundant components, RAMAC represents a major advance in information storage technology. Consisting of the RAMAC Array Direct Access Storage Device (DASD) and the RAMAC Array Subsystem, the products become one of IBM's most successful storage product launches ever, with almost 2,000 systems shipped to customers in its first three months of availability.[230] 1994: Speech recognition IBM
IBM
releases the IBM
IBM
Personal Dictation System (IPDS), the first wave of speech recognition products for the personal computer. It is later renamed VoiceType, and its capabilities are expanded to include control of computer applications and desktops simply by talking to them, without touching a keyboard. In 1997 IBM
IBM
announces ViaVoice Gold, software that gives people a hands-free way to dictate text and navigate the desktop with the power of natural, continuous speech.[231] 1995: Lotus Development
Lotus Development
Corporation acquisition IBM
IBM
acquires all of the outstanding shares of the Lotus Development Corporation, whose pioneering Notes software enables greater collaboration across an enterprise and whose acquisition makes IBM
IBM
the world's largest software company.[232] 1995: Glueball
Glueball
calculation IBM
IBM
scientists complete a two-year calculation – the largest single numerical calculation in the history of computing – to pin down the properties of an elusive elementary particle called a "glueball." The calculation was carried out on GF11, a massively parallel computer at the IBM
IBM
Thomas J. Watson
Thomas J. Watson
Research Center.[233] 1996: IBM
IBM
Austin Research Laboratory opens Based in Austin, Texas, the lab is focused on advanced circuit design as well as new design techniques and tools for very high performance microprocessors.[234] 1996: Atlanta Olympics IBM
IBM
suffers a highly public embarrassment when its IT support of the Olympic Games in Atlanta experiences technical difficulties.[235] 1996: Domestic partner benefits IBM
IBM
announces Domestic Partner Benefits for gay and lesbian employees.[236] 1997: Deep Blue The 32-node IBM
IBM
RS/6000
RS/6000
SP supercomputer, Deep Blue, defeats World Chess Champion Garry Kasparov
Garry Kasparov
in the first known instance of a computer vanquishing a reigning world champion chess player in tournament-style competition.[237] 1997: eBusiness IBM
IBM
coins the term and defined an enormous new industry by using the Internet as a medium for real business and institutional transformation. e-business becomes synonymous with doing business in the Internet age.[238] 1998: CMOS
CMOS
Gigaprocessor IBM
IBM
unveils the first microprocessor that runs at 1 billion cycles per second. IBM
IBM
scientists develop new Silicon on insulator
Silicon on insulator
chips to be used in the construction of a mainstream processor. The breakthrough ushers in new circuit designs and product groups.[239] 1999: Blue Gene IBM
IBM
Research starts a computer architecture cooperative project with the Lawrence Livermore National Laboratory, the United States Department of Energy (which is partially funding the project), and academia to build new supercomputers (4) capable of more than one quadrillion operations per second (one petaflop). Nicknamed "Blue Gene," the new supercomputers perform 500 times faster than other powerful supercomputers and can simulate folding complex proteins.[240] 2000: Quantum mirage
Quantum mirage
nanotechnology IBM
IBM
scientists discover a way to transport information on the atomic scale that uses electrons instead of conventional wiring. This new phenomenon, called the Quantum mirage
Quantum mirage
effect, enables data transfer within future nanoscale electronic circuits too small to use wires. The quantum mirage technique is a unique way of sending information through solid forms and could do away with wiring that connects nanocircuit components.[241] 2000: IBM
IBM
ASCI White – Fastest supercomputer IBM
IBM
delivers the world's most powerful computer to the US Department of Energy, powerful enough to process an Internet transaction for every person on Earth in less than a minute. IBM
IBM
built the supercomputer to accurately test the safety and effectiveness of the nation's aging nuclear weapons stockpile. This computer is 1,000 times more powerful than Deep Blue, the supercomputer that beat Garry Kasparov in chess in 1997.[242] 2000: Flexible transistors IBM
IBM
created flexible transistors, combining organic and inorganic materials as a medium for semiconductors. This technology enables things like an "electronic newspaper", so lightweight and inexpensive that leaving one behind on the airplane or in a hotel lobby is no big deal. By eliminating the limitations of etching computer circuits in silicon, flexible transistors make it possible to create a new generation of inexpensive computer displays that can be embedded into curved plastic or other materials.[243] 2000: Sydney Olympics After a successful engagement at the 2000 Olympic games in Sydney, IBM ends its 40-year technology partnership with the International Olympic Committee.[244] 2001: Holocaust
Holocaust
controversy A controversial book, IBM
IBM
and the Holocaust: The Strategic Alliance Between Nazi Germany and America's Most Powerful Corporation by Edwin Black, accuses IBM
IBM
of having knowingly assisted Nazi authorities in the perpetuation of the Holocaust
Holocaust
through the provision of tabulating products and services. Several lawsuits are filed against IBM
IBM
by Holocaust
Holocaust
victims seeking restitution for their suffering and losses. All lawsuits related to this issue were eventually dropped without recovery.[245] 2001: Carbon nanotube
Carbon nanotube
transistors IBM
IBM
researchers build the world's first transistors out of carbon nanotubes – tiny cylinders of carbon atoms that are 500 times smaller than silicon-based transistors and 1,000 times stronger than steel. The breakthrough is an important step in finding materials that can be used to build computer chips when silicon-based chips can’t be made any smaller.[246] 2001: Low power initiative IBM
IBM
launches its low-power initiative to improve the energy efficiency of IT and accelerates the development of ultra-low power components and power-efficient servers, storage systems, personal computers and ThinkPad
ThinkPad
notebook computers.[247] 2001: Greater density & chip speeds IBM
IBM
is first to mass-produce computer hard disk drives using a revolutionary new type of magnetic coating – "pixie dust" – that eventually quadruples data density of current hard disk drive products. IBM
IBM
also unveils "strained silicon," a breakthrough that alters silicon to boost chip speeds by up to 35 percent.[248][249] 2002: The Hard disk drive
Hard disk drive
business is sold to Hitachi[250] 2003: Blue Gene/L The BLUE GENE team unveils a proto-type of its Blue Gene/L computer roughly the size of a standard dishwasher that ranks as the 73rd most powerful supercomputer in the world. This one cubic meter machine is small scale model of the full Blue Gene/L built for the Lawrence Livermore National Laboratory in California, which will be 128 times larger when it's unveiled two years later.[251] 2005: Crusade Against Cancer IBM
IBM
joins forces with Memorial Sloan-Kettering Cancer Center
Memorial Sloan-Kettering Cancer Center
(MSKCC), the Molecular Profiling Institute and the CHU Sainte-Justine Research Center to collaborate on cancer research by building state-of-the-art integrated information management systems.[252] 2005: The PC division is sold The PC division (including Thinkpads) is sold to Chinese manufacturer, Lenovo.[253] 2006: Translation software IBM
IBM
delivers an advanced speech-to-speech translation system to U.S. forces in Iraq using bidirectional English to Arabic translation software that improves communication between military personnel and Iraqi forces and citizens. The breakthrough software offsets the current shortage of military linguists.[254] 2007: Renewable energy IBM
IBM
is recognized by the US EPA for its leading green power purchases in the US and for its support and participation in EPA's Fortune 500 Green Power Challenge. IBM
IBM
ranked 12th on the EPA's list of Green Power Partners for 2007. IBM
IBM
purchased enough renewable energy in 2007 to meet 4% of its US electricity use and 9% of its global electricity purchases. IBM's commitment to green power helps cut greenhouse gas emissions.[255] 2007: River watch using IBM
IBM
Stream Computing In a unique collaboration, The Beacon Institute and IBM
IBM
created the first technology-based river monitoring network. The River and Estuary Observatory Network (REON) allows for minute-to-minute monitoring of New York's Hudson River via an integrated network of sensors, robotics and computational technology. This first-of-its-kind project is made possible by IBM's "Stream Computing," a fundamentally new computer architecture that can examine thousands of information sources to help scientists better understand what is happening as it happens.[256][257] 2007: Patent power IBM
IBM
has been granted more US patents than any other company. From 1993 to 2007, IBM
IBM
was awarded over 38,000 US patents and has invested about $5 billion a year in research, development and engineering since 1996. IBM's current active portfolio is about 26,000 patents in the US and over 40,000 patents worldwide is a direct result of that investment.[258] 2008: IBM
IBM
Roadrunner No.1 Supercomputer For a record-setting ninth consecutive time, IBM
IBM
takes the No.1 spot in the ranking of the world's most powerful supercomputers. The IBM computer built for the Roadrunner project at Los Alamos National Laboratory: the first in the world to operate at speeds faster than one quadrillion calculations per second: remains the world speed champion. The Los Alamos system is twice as energy efficient as the No. 2 computer, using about half the electricity to maintain the same level of computing power.[259] 2008: Green power IBM
IBM
opens its "greenest" data center in Boulder, Colorado. The energy efficient facility is part of a $350 million investment by IBM
IBM
in Boulder to help meet customer demand for reducing energy costs. The new data center features leading-edge technologies and services, including high density computing systems with virtualization technology. Green Power centers allow IBM
IBM
and its customers to cut their carbon footprint.[260] 2011: Watson IBM's supercomputer Watson competed on the TV show Jeopardy!
Jeopardy!
against Ken Jennings
Ken Jennings
and Brad Rutter and won convincingly. The competition was presented by PBS.[261] June 16, 2011: IBM
IBM
founded 100 years ago Mark Krantz and Jon Swartz in USA Today state It has remained at the forefront through the decades... the fifth-most-valuable U.S. company [today] ... demonstrated a strength shared by most 100-year-old companies: the ability to change. ... survived not only the Depression and several recessions, but technological shifts and intense competition as well.[262]

Products and technologies[edit]

See List of IBM
IBM
products

Evolution of IBM's computer hardware[edit] The story of IBM's hardware is intertwined with the story of the computer industry – from vacuum tubes, to transistors, to integrated circuits, to microprocessors and beyond. The following systems and series represent key steps:

IBM
IBM
mainframe - overview IBM
IBM
SSEC – 1948, the first operational machine able to treat its instructions as data IBM
IBM
Card Programmed Calculator – 1949 IBM
IBM
700 series – 1952–1958 IBM
IBM
NORC – 1954, the first supercomputer[263] IBM
IBM
650 – 1954, the world's first mass-produced computer SAGE AN/FSQ-7
AN/FSQ-7
– 1958, half an acre of floor space, 275 tons, up to three megawatts, ... the largest computers ever built IBM
IBM
7000 series – 1959–1964, transistorized evolution of IBM
IBM
700 series IBM
IBM
1400 series – 1959, "... by the mid-1960s nearly half of all computer systems in the world were 1401-type systems."[264] IBM
IBM
System/360
System/360
– 1964, the first family of computers designed to cover the complete range of applications, small to large, commercial and scientific IBM
IBM
System/3 IBM
IBM
System/370 IBM
IBM
System/38 IBM
IBM
Series/1 IBM
IBM
801 RISC
RISC
processor IBM
IBM
PC PowerPC IBM
IBM
System i was earlier IBM
IBM
AS/400
AS/400
then IBM
IBM
eServer iSeries IBM
IBM
RS/6000 IBM
IBM
zSeries was earlier IBM
IBM
System/390 Cell processor IBM
IBM
Watson (computer)

Components[edit]

History of IBM
IBM
magnetic disk drives Magnetic tape data storage# IBM
IBM
formats

Evolution of IBM's operating systems[edit] Main article: History of IBM
IBM
mainframe operating systems IBM
IBM
operating systems have paralleled hardware development. On early systems, operating systems represented a relatively modest level of investment, and were essentially viewed as an adjunct to the hardware. By the time of the System/360, however, operating systems had assumed a much larger role, in terms of cost, complexity, importance, and risk. Mainframe operating systems include:

OS family, including: OS/360, OS/MFT, OS/MVT, OS/VS1, OS/VS2, MVS, OS/390, z/OS DOS family, including: DOS/360, DOS/VS, DOS/VSE, z/VSE VM family, including: CP/CMS (See: History of CP/CMS), VM/370, VM/XA, VM/ESA, z/VM Special
Special
purpose systems, including: TPF, z/TPF

Other platforms with important operating systems include:

AIX family, including: AIX Linux
Linux
family, including: Linux
Linux
for pSeries OS/400 family, including: OS/400, IBM
IBM
i5/OS and IBM
IBM
i

High-level languages[edit] Early IBM
IBM
computer systems, like those from many other vendors, were programmed using assembly language. Computer science efforts through the 1950s and early 1960s led to the development of many new high-level languages (HLL) for programming. IBM
IBM
played a complicated role in this process. Hardware vendors were naturally concerned about the implications of portable languages that would allow customers to pick and choose among vendors without compatibility problems. IBM, in particular, helped create barriers that tended to lock customers into a single platform. IBM
IBM
had a significant role in the following major computer languages:

FORTRAN
FORTRAN
– for years, the dominant language for mathematics and scientific programming PL/I – an attempt to create a "be all and end all" language COBOL
COBOL
– eventually the ubiquitous, standard language for business applications APL – an early interactive language with a mathematical notation PL/S – an internal systems programming language proprietary to IBM RPG – an acronym for 'Report Program Generator', developed on the IBM
IBM
1401 to produce reports from data files. General Systems Division enhanced the language to HLL status on its midrange systems to rival with COBOL. SQL – a relational query language developed for IBM's System R; now the standard RDBMS
RDBMS
query language Rexx
Rexx
– a macro and scripting language based on PL/I syntax originally developed for Conversational Monitor System (CMS) and authored by IBM
IBM
Fellow Mike Cowlishaw

IBM
IBM
and AIX/UNIX/Linux/SCO[edit] IBM
IBM
developed a schizophrenic relationship with the UNIX
UNIX
and Linux worlds. The importance of IBM's large computer business placed strange pressures on all of IBM's attempts to develop other lines of business. All IBM
IBM
projects faced the risk of being seen as competing against company priorities. This was because, if a customer decided to build an application on an RS/6000
RS/6000
platform, this also meant that a decision had been made against a mainframe platform. So despite having some excellent technology, IBM
IBM
often placed itself in a compromised position. A case in point is IBM's GFIS products for infrastructure management and GIS applications. Despite long having a dominant position in such industries as electric, gas, and water utilities, IBM
IBM
stumbled badly in the 1990s trying to build workstation-based solutions to replace its old mainframe-based products. Customers were forced to move on to new technologies from other vendors; many felt betrayed by IBM. IBM
IBM
embraced open source technologies in the 1990s. It later became embroiled in a complex litigation with SCO group
SCO group
over intellectual property rights related to the UNIX
UNIX
and Linux
Linux
platforms. BICARSA (Billing, Inventory Control, Accounts Receivable, & Sales Analysis)[edit] 1983 saw the announcement of the System/36, the replacement for the System/34. And in 1988, IBM
IBM
announced the AS/400, intended to represent a point of convergence for both System/36
System/36
customers and System/38 customers. The 1970s had seen IBM
IBM
develop a range of Billing, Inventory Control, Accounts Receivable, & Sales Analysis (BICARSA ) applications for specific industries: construction (CMAS), distribution (DMAS) and manufacturing (MMAS), all written in the RPG II language. By the end of the 1980s, IBM
IBM
had almost completely withdrawn from the BICARSA applications marketplace. Because of developments in the antitrust cases against IBM
IBM
brought by the US government and European Union, IBM
IBM
sales representatives were now able to work openly with application software houses as partners. (For a period in the early 1980s, a 'rule of three' operated, which obliged IBM
IBM
sales representatives, if they were to propose a third-party application to a customer, to also list at least two other third-party vendors in the IBM
IBM
proposal. This caused some amusement to the customer, who would typically have engaged in intense negotiations with one of the third parties and probably not have heard of the other two vendors.) Non-computer lines of business[edit] IBM
IBM
has largely been known for its overtaking UNIVAC's early 1950s public fame, then leading in the computer industry for much of the latter part of the century. However it has also had roles, some significant, in other industries, including:

IBM
IBM
was the largest supplier of unit record equipment (punched cards, keypunches, accounting machines, ...) in the first part of the 20th century. Food services (meat and coffee grinders, computing cheese slicers, computing scales) – founding to 1934, sold to Hobart Manufacturing Co.[265] Time recorders (punch clocks, school and factory clocks) – founding to 1958, sold to Simplex Time Recorder Company.[38] See IBM: History of the Time Equipment Division and its Products and this 1935 catalog - International Time Recording Catalog Typewriters, personal printers. See IBM
IBM
Electric typewriter, IBM Selectric typewriter. IBM
IBM
divested in 1991, now part of Lexmark.[266] Copiers - 1970 to 1988. Sold to Eastman Kodak
Kodak
in 1988. Other office products such as dictation machines, word processors. Military products (Browning Automatic Rifle, bombsights) – IBM's World War II production Digital telephone switches – partnership (1983), acquisition (1984), and sale (1989–1992) of ROLM
ROLM
to Siemens AG[188][189][190][191] Stadium scoreboards Real estate (at one time owning vast tracts of undeveloped land on the U.S. east coast) Medical instruments: heart lung machine, prostheses, IBM
IBM
2991 Blood Cell Washer, IBM
IBM
2997 Blood Cell Separator, IBM
IBM
5880 Electrocardiograph System

Organization[edit] CEOs, Notable IBMers[edit]

List of IBM
IBM
CEOs IBM
IBM
Fellow

For IBM's corporate biographies of former CEOs and many others see: IBM
IBM
Archives Biographies Builders reference room IBM
IBM
Global Services[edit] Main article: IBM
IBM
Global Services IBM
IBM
Research[edit] Main article: IBM
IBM
Research See also History of IBM
IBM
research in Israel IBM
IBM
Federal Systems Division (FSD)[edit] A significant part of IBM's operations were FSD's contracts with the U.S. Federal Government for a wide range of projects ranging from the Department of Defense to the National Security Agency. These projects spanned mundane administrative processing to top secret supercomputing. In NASA's Apollo Program, the "brains" of each Saturn rocket was the Instrument Unit built by the IBM
IBM
Space Systems Center in Huntsville, Alabama. Founded in 1957, FSD was sold to Loral in 1994. International subsidiaries growth[edit] Main article: International subsidiaries of IBM IBM
IBM
had subsidiaries and operations in 70 countries in its early years. They included Austria, Belgium, Bulgaria, Czechoslovakia, France, Germany, Italy, Japan, the Netherlands, Norway, Poland, Romania, the Soviet Union, Sweden, Switzerland, Yugoslavia, and others. IBM
IBM
service organizations[edit] IBM's early dominance of the computer industry was in part due to its strong professional services activities. IBM's advantage in building software for its own computers eventually was seen as monopolistic, leading to antitrust proceedings. As a result, a complex, artificial "arms-length" relationship was created separating IBM's computer business from its service organizations. This situation persisted for decades. An example was IBM
IBM
Global Services, a huge services firm that competed with the likes of Electronic Data Systems
Electronic Data Systems
or Computer Sciences Corporation. See also[edit]

Category IBM
IBM
articles

Notes and references[edit]

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IBM
challenges partner Cisco". ^ "IBM, Fortune 500, 2015". Fortune. Retrieved 2015-09-26.  ^ " IBM
IBM
maintains patent lead, moves to increase patent quality". IBM. January 10, 2006.  ^ "Worldwide IBM
IBM
Research Locations". IBM. Retrieved 2014-09-26.  ^ "2014 IBM
IBM
Annual Report" (pdf). IBM. Retrieved 2015-09-26.  ^ "Awards & Achievements". IBM. Retrieved August 13, 2009.  ^ Belden, Martin; Belden, Marva (1961). The Life of Thomas J. Watson, Little, Brown; p.92 ^ " IBM
IBM
Archives: Computing-Tabulating-Recording Company (1911–1924)".  ^ Maney, Kevin; Hamm, Steve; O'Brien, Jeffrey M. (2011). Making the World Work Better - The ideas that shaped a century and a company, IBM Press; p.19 ^ Bennett, Frank P.; Company (17 June 1911). United States Investor. 22, Part 2. p. 1298 (26).  ^ Martin Campbell-Kelly and William Aspray, Computer a History of the Information Machine – Second Edition, Westview Press, pages 37–39 2004 ^ " IBM
IBM
Archives: Chronological History of IBM
IBM
1880s". IBM. Retrieved September 27, 2015.  ^ The last page of this ref shows continued use of established names. The 2nd ref shows the consolidation into IBM
IBM
in 1933 The Inventory Simplified, published in 1923, states: "The Tabulating Machine Company - Division of - International Business Machines Corporation". ^ Rodgers, Williams (1969). THINK. Stein and Day. p. 83.  ^ " IBM
IBM
Archives: Charles R. Flint".  ^ Flint, Charles R. (1923). Memories of an Active Life: Men, and Ships, and Sealing Wax. G.P. Putnam's Sons. p. 312.  ^ Officemuseum.com – early Hollerith history, with good photographs of period equipment ^ Austrian, Geoffrey D. (1982). Herman Hollerith: Forgotten Giant of Information Processing. Columbia University Press. p. 138. ISBN 0-231-05146-8.  ^ a b Belden (1962) p.125 ^ Report of the Commissioner of Labor In Charge of The Eleventh Census to the Secretary of the Interior for the Fiscal Year Ending June 30, 1895. Washington, D.C., July 29 1895. Page 9: You may confidently look for the rapid reduction of the force of this office after the 1st of October, and the entire cessation of clerical work during the present calendar year. ... The condition of the work of the Census Division and the condition of the final reports show clearly that the work of the Eleventh Census will be completed at least two years earlier than was the work of the Tenth Census. Carroll D. Wright Commissioner of Labor in Charge ^ Truesdell, Leon E. (1965) The Development of Punch Card Tabulation in the Bureau of the Census 1890-1940, US GPO, p.61 ^ (Austrian, 1982, p.69) ^ "Computing at Columbia: Timeline – Early". Columbia.edu. Retrieved April 24, 2012.  ^ Certificate of Incorporation of Computing-Tabulating-Recording-Co, 14th day of June 1911 ^ Pugh, Emerson W. (1995). Building IBM: Shaping and Industry and Its Technology. MIT Press. pp. 24–27. ISBN 978-0-262-16147-3.  ^ Maney (2003) p.57 ^ "Mullich, Joe; ''Hiring Without Limits'' Workforce Management June 2004, pp. 53–58". Workforce.com. Retrieved April 24, 2012.  ^ Rodgers, William; THINK: A Biography of the Watsons and IBM
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IBM
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IBM
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IBM
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IBM
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IBM
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IBM
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IBM
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IBM
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IBM
Archives: World Headquarters, N.Y. City". IBM
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Archives. Retrieved April 24, 2012.  ^ Bashe, Charles J.; Johnson, Lyle R; Palmer, John H.; Pugh, Emerson W. (1986). IBM's Early Computers. MIT. p. 14. ISBN 0-262-02225-7.  ^ Eames, Charles; Eames, Ray (1973). A Computer Perspective. Cambridge, Mass: Harvard University Press. p. 95.  The date given, 1920, should be 1931 (see the Columbia Difference Tabulator web site) ^ "Columbia Difference Tabulator". Columbia.edu. March 1, 1920. Retrieved April 24, 2012.  ^ Columbia Alumni News, Vol.XXIII, No.11, December 11, 1931, p.1 ^ New York Times, July 15, 1933, All subsidiaries of the International Business Machines Corporation in this county have been merged with the parent company to obtain efficient operation. ^ William Rodgers (1969). THINK: A Biography of the Watsons and IBM. p. 83.  ^ Information Technology Industry TimeLine ^ Rogers (1969) p.108 ^ Typewriter#Early electric models ^ "Word Pro - 1406HA02.lwp" (PDF). Retrieved April 24, 2012.  ^ Watson, Jr., Thomas J.; Petre, Peter (1990). Father, Son & Co.: my life at IBM
IBM
and beyond. Bantam. p. 73. ISBN 0-553-07011-8.  ^ "Industry Player Business Simulation Game". Industryplayer.com. Archived from the original on February 20, 2012. Retrieved April 24, 2012.  ^ "Social Security Online, Research Note #6".  ^ "International Business Machines Corp. v. United States, 298 U.S. 131 (1936)". Justia.  ^ Pugh (1995) p.72 ^ " IBM
IBM
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IBM
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IBM
and the Holocaust, Edwin Black, 2001 Crown / Random House. see index. ^ " IBM
IBM
Archives: 1937". 03.ibm.com. Retrieved April 24, 2012.  ^ " IBM
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Edwin Black
on IBM
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and the Holocaust". Writing.upenn.edu. Retrieved April 24, 2012.  ^ " IBM
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Further reading[edit]

Commentary, General Histories

For more recent IBM
IBM
subject books see: IBM#Further reading

Henry Bakis (1977). IBM. Une multinationale régionale (in French). Presses Universitaires de Grenoble.  Boyett, Joseph H.; Schwartz, Stephen; Osterwise, Laurence; Bauer, Roy (1993) The Quality Journey: How winning the Baldrige sparked the remaking of IBM, Dutton Richard Thomas DeLamarter (1986). Big Blue: IBM's Use and Abuse of Power. ISBN 0-396-08515-6.  Engelbourg, Saul (1954) International Business Machines: A Business History, 385pp (doctoral dissertation). Reprinted by Arno, 1976 Fisher, Franklin M.; McGowan, John J.; Greenwood, Joen E. (1983). Folded, Spindled, and Mutilated: Economic Analysis and U.S. v. IBM. MIT. ISBN 0-262-06086-8.  Fisher, Franklin M.; McKie, James W.; Mancke, Richard B. (1983). IBM and the US Data Processing Industry: An Economic History. Praeger. ISBN 0-03-063059-2.  Foy, Nancy (1975) The Sun Never Sets on IBM, William Morrow, 218pp (published in UK as The IBM
IBM
World) IBM
IBM
(1936) Machine Methods of Accounting This book is constructed from 18 pamphlets, the first of which (AM-01) is Development of International Business Machines Corporation - a 12-page 1936 IBM-written history of IBM. Malik, R. (1975) And Tomorrow the World: Inside IBM, Millington, 496pp Mills, D. Quinn (1988) The IBM
IBM
Lesson: the profitable art of full employment, Times Books, 216pp Richardson, F.L.W. Jr.; Walker, Charles R. (1948). Human Relations in an Expanding Company. Labor and Management Center Yale University. Reprinted by Arno, 1977. Buck Rodgers (1986). The IBM
IBM
Way. Harper & Row.  William Rodgers (1969). THINK: A Biography of the Watsons and IBM. ISBN 0-8128-1226-3.  Robert Sobel (1981). IBM: Colossus in Transition. ISBN 0-8129-1000-1.  Robert Sobel (2000) [1981]. Thomas Watson, Sr.: IBM
IBM
and the Computer Revolution. ISBN 1-893122-82-4.  *** A paperback reprint of IBM: Colossus in Transition. Robert Sobel (1986). IBM
IBM
vs. Japan: The Struggle for the Future. ISBN 0-8128-3071-7. 

Technology

For Punched card
Punched card
history, technology, see: Unit record equipment#Further reading For Herman Hollerith
Herman Hollerith
see: Herman Hollerith#Further reading

Baker, Stephen (2012) Final Jeopardy: The Story of Watson, the Computer That Will Transform Our World, Mariner Books Baldwin, Carliss Y; Clark, Kim B. (2000) Design Rules: The Power of Modularity, vol.1, MIT. unique perspective on the 360 (Tedlow p. 305) Bashe, Charles J.; Pugh, Emerson W.; Johnson, Lyle R./Palmer, John H. (1986). IBM's Early Computers. MIT Press. ISBN 0-262-02225-7. Chposky, James; Leonsis, Ted (1988). Blue Magic: The People, Power, and Politics Behind The IBM
IBM
Personal Computer. Facts on File. Dell, Deborah; Purdy, J. Gerry. ThinkPad: A Different Shade of Blue. Sams. ISBN 978-0-672-31756-9. Hsu, Feng-hsiung (2002). Behind Deep Blue: Building the Computer that Defeated the World Chess Champion. Princeton University Press. ISBN 978-0-691-09065-8. Kelly, Brian W. (2004) Can the AS/400
AS/400
Survive IBM?, Lets Go Killen, Michael (1988) IBM: The Making of the Common View, Harcourt Brace Jovanovich Pugh, Emerson W. (1995). Building IBM: Shaping and Industry and Its Technology. MIT Press. ISBN 978-0-262-16147-3. Pugh, Emerson W.; Johnson, Lyle R.; Palmer, John H. (1991). IBM's 360 and Early 370 Systems. MIT Press. ISBN 0-262-16123-0. Pugh, Emerson W. (1984). Memories That Shaped an Industry: Decisions Leading to IBM
IBM
System/360. MIT. p. 323. ISBN 0-262-16094-3.  Soltis, Frank G. (2002) Fortress Rochester: The Inside Story of the IBM
IBM
iSeries, 29th Street Press Yost, Jeffrey R. (2011) The IBM
IBM
Century: Creating the IT Revolution, IEEE Computer Society

Locations – Plants, Labs, Divisions, Countries

Brennan, Jean Ford (1971). The IBM
IBM
Watson Laboratory at Columbia University: A History. IBM. p. 68.  DeLoca, Cornelius E.; Kalow, Samuel J. (1991) The Romance Division ... a different side of IBM
IBM
, D & K Book, 223pp (history, strategy, key people in Electric Typewriter
Typewriter
and successor Office Products Div) France, Boyd (1961) IBM
IBM
in France, Washington National Planning Assoc Harvey, John (2008) Transition The IBM
IBM
Story, Switzer ( IBM
IBM
IT services in Australia) Heide, Lars (2002) National Capital in the Emergence of a Challenger to IBM
IBM
in France Jardine, Diane (ed) (2002) IBM
IBM
@ 70: Blue Beneath the Southern Cross. Celebrating 70 Years of IBM
IBM
in Australia, Focus Joseph, Allan (2010) Masked Intentions: Navigating a Computer Embargo on China, Trafford, 384pp Meredith, Suzanne; Aswad, Ed (2005) IBM
IBM
in Endicott, Arcadia, 128pp Norberg, Arthur L.; Yost, Jeffrey R. (2006) IBM
IBM
Rochester: A Half Century of Innovation, IBM Robinson, William Louis (2008) IBM's Shadow Force: The Untold Story of Federal Systems, The Secretive Giant that Safeguarded America, Thomas Max, 224pp

Biographies, Memoirs

For IBM's corporate biographies of former CEOs and many others see: IBM
IBM
Archives Biographies Builders reference room

Amonette, Ruth Leach (1999). Among Equals, A Memoir: The Rise of IBM's First Woman Vice President. Creative Arts Book Company. ISBN 0-88739-219-9. Beardsley, Max (2001) International Business Marionettes: An IBM Executive Struggles to Regain His Sanity after a Brutal Firing, Lucky Press Birkenstock, James W. (1999). Pioneering: On the Frontier of Electronic Data Processing, A Personal Memoir, self-published, 72pp Lewis M. Branscomb#Books by Lewis Branscomb Drandell, Milton (1990) IBM: The Other Side, 101 Former Employees Look Back, Quail Charles Ranlett Flint#Bibliography Louis V. Gerstner, Jr.#References Gould, Heywood (1971). Corporation Freak, Tower, 174pp (...hired as an audio-visual consultant by the Advanced Systems Development Division ...") Herman Hollerith#Further reading Lamassonne, Luis A. (2001). My Life With IBM. Protea. ISBN 1-883707-65-X. Maisonrouge, Jacques (1985). Inside IBM: A Personal Story. McGraw Hill. ISBN 0-07-039737-6. William W. Simmons#Selected publications Ulrich Steinhilper# IBM
IBM
and later life Thomas, Charles (1993) Black and Blue: Profiles of Blacks in IBM, Atlanta Aaron, 181pp Thomas J. Watson#Further reading Thomas Watson, Jr.#Further reading Williamson, Gordon R. (2009) Memoirs of My Years with IBM: 1951-1986, Xlibris, 768pp[self-published source]

External links[edit]

IBM
IBM
Archives, History of IBM IBM
IBM
at 100 – IBM
IBM
reviews and reflects on its first 100 years THINK: Our History of Progress; 1890s to 2001. IBM Oral History with James W. Birkenstock, Charles Babbage Institute, University of Minnesota. Birkenstock was an adviser to the president and subsequently as Director of Product Planning and Market Analysis at IBM. In this oral history, Birkenstock discusses the metamorphosis of the company from leader of the tabulating machine industry to leader of the data processing industry. He describes his involvement with magnetic tape development in 1947, the involvement of IBM
IBM
in the Korean War, the development of the IBM
IBM
701 computer (known internally as the Defense Calculator), and the emergence of magnetic core memory from the SAGE project. He then recounts the entry of IBM
IBM
into the commercial computer market with the IBM
IBM
702. The end of the interview concerns IBM's relationship with other early entrants in the international computer industry, including litigation with Sperry Rand, its cross-licensing agreements, and cooperation with Japanese electronics firms.

v t e

IBM

History

History of IBM Mergers and acquisitions Think (motto) Operating Systems

Products

Cell microprocessor Mainframe Personal Computer IBM
IBM
Power Systems Information Management Software Lotus Software Rational Software SPSS ILOG Tivoli Software: Service Automation Manager WebSphere alphaWorks Criminal Reduction Utilising Statistical History Mashup Center PureQuery Redbooks FlashSystem Fortran Connections

Business entities

Center for The Business of Government Cloud computing Global Services International subsidiaries jStart Kenexa Research The Weather Company
The Weather Company
(Weather Underground)

Facilities

Towers

1250 René-Lévesque, Montreal, QC One Atlantic Center, Atlanta, GA

Software Labs

Rome Software Lab Toronto Software Lab

IBM
IBM
Buildings

330 North Wabash, Chicago, IL Johannesburg Seattle

Research Labs

Africa Almaden Austin Laboratory Australia Brazil China Laboratory Haifa Laboratory India Laboratory Ireland Thomas J. Watson
Thomas J. Watson
Center, New York Tokyo Zurich
Zurich
Laboratory

Facilities

Hakozaki Facility Yamato Facility

Cambridge Scientific Center IBM
IBM
Hursley Canada Head Office Building IBM
IBM
Rochester Somers Office Complex

Initiatives

Academy of Technology Centers for Advanced Studies: CASCON Deep Thunder IBM
IBM
Fellow Pulse conference The Great Mind Challenge DeveloperWorks: Develothon Linux
Linux
Technology Center IBM
IBM
Virtual Universe Community Smarter Planet World Community Grid

Inventions

Automated teller machine Electronic keypunch Hard disk drive Floppy disk DRAM Relational model Selectric typewriter Financial swaps Universal Product Code Magnetic stripe
Magnetic stripe
card Sabre airline reservation system Scanning tunneling microscope

Terminology

Globally Integrated Enterprise Commercial Processing Workload Consumability e-business

CEOs

Thomas J. Watson
Thomas J. Watson
(1914–1956) Thomas Watson Jr.
Thomas Watson Jr.
(1956–1971) T. Vincent Learson
T. Vincent Learson
(1971–1973) Frank T. Cary (1973–1981) John R. Opel (1981–1985) John Fellows Akers (1985–1993) Louis V. Gerstner Jr.
Louis V. Gerstner Jr.
(1993–2002) Samuel J. Palmisano
Samuel J. Palmisano
(2002–2011) Ginni Rometty
Ginni Rometty
(2012–present)

Board of directors

Alain Belda William R. Brody Kenneth Chenault Michael L. Eskew David Farr Shirley Ann Jackson Andrew N. Liveris James McNerney James W. Owens Samuel J. Palmisano Virginia M. Rometty Joan E. Spero Sidney Taurel Lorenzo Zambrano

Other

A Boy and His Atom Common Public License/ IBM
IBM
Public License Customer engineer Deep Blue Deep Thought Dynamic infrastructure GUIDE International IBM
IBM
and the Holocaust IBM
IBM
international chess tournament Lucifer cipher Mathematica IBM
IBM
Plex SHARE computing ScicomP Watson

.