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The routes operated by BEST can be broadly classified in the following categories.

  • Feeder Routes: These routes feed the railway stations either from the residential complexes or business districts.
  • East-west connectors: These are the routes, which run east/west, where railways have no role to play and connect the western suburb with the eastern suburb.
  • Trunk routes: These routes run south–north through the city and are almost parallel to the railways.
  • AC express routes: These route runs on western and eastern express highways, to provide faster services to the commuters.
  • AC standard routes: These are air-conditioned routes across the city.

The aforementioned routes are further classified into types depending on the number of stops the bus takes and the type of bus used.

Fare

BEST has several options to pay bus fares.

  • Single journey (paper ticket issued by the bus conductor)
  • Daily pass

The fares vary depending on the type. Paper tickets are valid only for single journey. Commuters have the option to buy a daily pass, distance-wise bus pass values and zonal pass. Students are eligible for discounts on monthly and quarterly passes and senior citizens for discounts on weekly, fortnightly, monthly and quarterly passes.[27]

Single Journey Fares

Single Journey Fares are valid only for a single trip between any two points. They are issued on paper tickets by the bus conductor. All fare payments must be made in cash. The fare depends on the distance of the destination. Single Journey fare is not valid for transfers. Ordinary and Limited bus service has the same fares.

Distance-wise bus pass

Distance bus value passes are valid only between two destinations (on a distance basis) on ordinary and limited bus service. Unlimited rides and transfers are available between opted destinations except for single rides. The bus passes are valid for travel between any two destinations up to a distance of a maximum of 20  km. These are issued on an RFID Smart Cards and verified by conductors using a machine. Passes are issued and renewed at all bus depots and also online through the website of BEST undertaking.[28]

Zonal Pass

Zonal passes can be purchased according to the service type. These can be used on any bus routes(no AC and AC defined). Types of zonal passes available are-

Till the last year 2018 the news of increasing BEST bus fares, it was expected for revised hiked fares which are already twice compared to the last few years. Last time in the year 2016, the plans seemed & reversed with a drop in ticket prices.

Since 2005, B.E.S.T (Brihanmumbai Electric Supply and Transport) did not have a fare hike. On 9 September 2010, the hike was done. Then as 2011 passed and 2012 came the rates increased again, At the end of 2013 the new revised and hiked approved and ticket rates increased. Upon getting approval from the civic body's standing committee and State transport Authority the stretched rates are implemented. Below are the old and latest new revised bus fares by BEST for ordinary and AC buses for Mumbai are implemented."

Reduced Bus Fares Starting 8 July 2019 BEST bus fare cut (Both AC and Regular, Non-AC) which are reduced and ready to gain more commuters. The minimum fare to date (Sunday, 7 July 2019) was Rs. 8 for Minimum 2  km distance (Rs 20 for AC Bus) which was hitting heavy to middle-class pocket. The new fares under the new resolution plan decided by Best Committee.

THE NEW BUS FARES ARE AS FOLLOWS:

Up to 5 km: Non-AC Rs 5 | AC Rs 6

Up to 10 km: Non-AC Rs 10 | AC Rs 13

Up to 15 km: Non-AC Rs 15 | AC Rs 19

More than 15 km: Non-AC Rs 20 | AC Rs 25

THE OLD BUS FARES ARE AS FOLLOWS:

2 km: Non-AC Rs 8 | AC Rs 20

6 km: Non-AC Rs 15 | AC Rs 30

10 km: Non-AC Rs 22 | AC Rs 40

20 km: Non-AC Rs 34 | AC Rs 65

BEST Transport Museum

The BEST Transport Museum is at Anik Bus depot at Wadala. The museum was founded by P D Paranjape, the BEST officer who religiously collected bus tickets, engines, ticket-issuing machines from depots across the city. The museum was set up in 1984 at BEST's Kurla depot and was shifted to Anik depot in 1993.[29] The museum traces the evolution of BEST. It houses mini models of charming old BEST buses and ancient trams. Hand-written placards in Marathi and photographs are on display for the public. Entry to the museum is free.[30]

Electric department

BEST has several options to pay bus fares.

  • Single journey (paper ticket issued by the bus conductor)
  • Daily pass

The fares vary depending on the type. Paper tickets are valid only for single journey. Commuters have the option to buy a daily pass, distance-wise bus pass values and zonal pass. Students are eligible for discounts on monthly and quarterly passes and senior citizens for discounts on weekly, fortnightly,

The aforementioned routes are further classified into types depending on the number of stops the bus takes and the type of bus used.

Fare

BEST has several options to pay bus fares.

  • Single journey (paper ticket issued by the bus conductor)
  • Daily pass

The fares vary depending on the type. Paper tickets are valid only for single journey. Commuters have the option to buy a daily pass, distance-wise bu

BEST has several options to pay bus fares.

  • Single journey (paper ticket issued by the bus conductor)
  • Daily pass

The fares vary depending on the type. Paper tickets are valid only for single journey. Commuters have the option to buy a daily pass, distance-wise bus pass values and zonal pass. Students are eligible for discounts on mon

The fares vary depending on the type. Paper tickets are valid only for single journey. Commuters have the option to buy a daily pass, distance-wise bus pass values and zonal pass. Students are eligible for discounts on monthly and quarterly passes and senior citizens for discounts on weekly, fortnightly, monthly and quarterly passes.[27]

Single Journey Fares

Single Journey Fares are valid only for a single trip

Single Journey Fares are valid only for a single trip between any two points. They are issued on paper tickets by the bus conductor. All fare payments must be made in cash. The fare depends on the distance of the destination. Single Journey fare is not valid for transfers. Ordinary and Limited bus service has the same fares.

Distance-wise bus pass
Distance bus value passes are valid only between two destinations (on a distance basis) on ordinary and limited bus service. Unlimited rides and transfers are available between opted destinations except for single rides. The bus passes are valid for travel between any two destinations up to a distance of a maximum of 20  km. These are issued on an RFID Smart Cards and verified by conductors using a machine. Passes are issued and renewed at all bus depots and also online through the website of BEST undertaking.[28]

Zonal Pass

Zonal pas

Zonal passes can be purchased according to the service type. These can be used on any bus routes(no AC and AC defined). Types of zonal passes available are-

Till the last year 2018 the

Till the last year 2018 the news of increasing BEST bus fares, it was expected for revised hiked fares which are already twice compared to the last few years. Last time in the year 2016, the plans seemed & reversed with a drop in ticket prices.

Since 2005, B.E.S.T (Brihanmumbai Electric Supply and Transport) did not have a fare hike. On 9 September 2010, the hike was done. Then as 2011 passed and 2012 came the rates increased again, At the end of 2013 the new revised and hiked approved and ticket rates increased. Upon getting approval from the civic body's standing committee and State transport Authority the stretched rates are implemented. Below are the old and latest new revised bus fares by BEST for ordinary and AC buses for Mumbai are implemented."

Reduced Bus Fares Starting 8 July 2019 BEST bus fare cut (Both AC and Regular, Non-AC) which are reduced and ready to gain more commuters. The minimum fare to date (Sunday, 7 July 2019) was Rs. 8 for Minimum 2  km distance (Rs 20 for AC Bus) which was hitting heavy to middle-class pocket. The new fares under the new resolution plan decided by Best Committee.

THE NEW BUS FARES ARE AS FOLLOWS:

Up to 5 km: Non-AC Rs 5 | AC Rs 6

Up to 10 km: Non-AC Rs 10 | AC Rs 13

Up to 15 km: Non-AC Rs 15 | AC Rs 19

More than 15 km: Non-AC Rs 20 | AC Rs 25

THE OLD BUS FARES ARE AS FOLLOWS:

2 km: Non-AC Rs 8 | AC Rs 20

6 km: Non-AC Rs 15 | AC Rs 30

10 km: Non-AC Rs 22 | AC Rs 40

20 km: Non-AC Rs 34 | AC Rs 65

The BEST Transport Museum is at Anik Bus depot at Wadala. The museum was founded by P D Paranjape, the BEST officer who religiously collected bus tickets, engines, ticket-issuing machines from depots across the city. The museum was set up in 1984 at BEST's Kurla depot and was shifted to Anik depot in 1993.[29] The museum traces the evolution of BEST. It houses mini models of charming old BEST buses and ancient trams. Hand-written placards in Marathi and photographs are on display for the public. Entry to the museum is free.[30]

Electric department

Since 1926, the BEST has been sourcing its power from Tata Power, part of the Tata Group conglomerate. The power cables are laid underground, which reduces pilferage and other losses that plague most other parts of India. The nominal rating of power supplied by BEST is 3-phase, 50 Hz, 220/110 kV. Unlike the transport company, the electricity department services only the Mumbai City area, and not the suburbs. It provides power to 5 million residential and commercial establishments[31] and over 33,000 street lights within the city limits. As of 2000, BEST supplies a total of 700 MW (938,715 hp), with a consumption of 3,216 GWh (11,578 TJ).[32] The electricity department has 6,000 employees. The city has four 110-kV, twenty-two 33-kV and 22-kV substations. BEST has a distribution loss of around 10% (2001), among the lowest in India. In 2006, the RPS (Renewable purchase specification)[33] framework came into force, which has made it mandatory for electricity providers to generate or purchase fixed percentage (6% for FY 2009–10) of their power through renewable sources. To comply with this act, BEST plans to install photovoltaic cells in each of its 25 depots. They also plan to use solar power in gardens and street lighting where the demand is low. Another option being considered is the possibility of using the 7,000 tonnes (6,889 long tons; 7,716 short tons) of garbage disposed by the city on a daily basis, which can be potentially used to generate 350 megawatts (469,358 hp) of electricity.[34]

Issues

Transport revenues
In the financial year 2004–05, the company earned Rs. 15142.2 million[35] from its electricity department, and 839.18 crore from its transport department. Profits from its electricity department totalled Rs. 152.82 crore (US$35m), and losses in its transport department totalled Rs 212.86 crore ($48.8m), giving the company a net loss of Rs. 62.04 crore ($14.2m). For the financial year 2005–06, BEST is expected to earn Rs. 15401.3 million ($352.92m) with a profit of 1408 million ($32.3m) from the electricity department alone. However, its transport department is expected to earn 9486.8 million ($217.39m), with a loss of 1403.0 million ($32.26m). This gives it an estimated net loss of Rs. 5 million ($114,575).[36][37] Newer management techniques, such as retrenching of excess staff (494 till date),[12] and the closure of less patronised routes, have reduced the losses in recent years, from a high of Rs. 1.75 billion ($40.1m) in 2001.[38] Daily earnings from its transport system is Rs. 20 million ($458,450). It collects Rs. 7 million ($160,450) worth of five rupee coins daily, Rs. 4.8 million ($110,000) worth of ten and twenty rupee notes, and Rs. 6 million ($137,535) worth of fifty rupee notes, through its fare collection system. This has led a unique situation wherein it has accumulated a surplus of short change. In July 2005, the company floated tender inquiries to 54 banks to exchange the loose change, which totalled 46.7 million ($1.07m). However, none of the banks sent in a single bid, some citing that their vaults are full, and others saying it would be unprofitable for low denominations, given security considerations.[39]

Though the BEST is a government-owned company, it does not receive any financial assistance from the BMC, or the state government.[12] BEST also earns revenues by way of advertisements on its buses and bus-stops, and through rent from offices on owned properties. The BEST, being a public utility company, cannot increase electricity and bus fares to maximise its profits. An increase, when effected, is usually carried out to curb losses due to inflation. BMC approval is needed before such an increase goes into effect.Prior 2003 the BEST Understanding was a case Peter paying for Paul means the Electricity Division was in profit and Transport loss, so profit of Electricity was diverted to Transport so break even .The Company down stream started after the inception of Electricity Act 2003, in that act it is stated that the profit of Electricity supply cannot be diverted but to be used for same entity. After taking the issue with Maharashtra Electricity Regulatory Commission the company was running by adjusting the profit but after Supreme Court order,it could not adjusted the profit to transport now running in loss.

Culture and awards

BEST has been a quintessential part of life in Mumbai. The red double-decker buses, modelled on the AEC Routemaster buses of London, are one of the defining characteristics of the city. When BEST decided to do away with the double-deckers for operational reasons recently, public protests and sentiment forced it to continue with the service. A move to colour all its buses saffron from red in 1997 also drew in criticism, resulting in the red colour being retained. Bus drivers and conductors have come in for praise in the media for their service during the 2005 Mumbai floods, when they ensured that all the stranded passengers were dropped safely to their respective destinations. A total of 900 buses were damaged.<

Though the BEST is a government-owned company, it does not receive any financial assistance from the BMC, or the state government.[12] BEST also earns revenues by way of advertisements on its buses and bus-stops, and through rent from offices on owned properties. The BEST, being a public utility company, cannot increase electricity and bus fares to maximise its profits. An increase, when effected, is usually carried out to curb losses due to inflation. BMC approval is needed before such an increase goes into effect.Prior 2003 the BEST Understanding was a case Peter paying for Paul means the Electricity Division was in profit and Transport loss, so profit of Electricity was diverted to Transport so break even .The Company down stream started after the inception of Electricity Act 2003, in that act it is stated that the profit of Electricity supply cannot be diverted but to be used for same entity. After taking the issue with Maharashtra Electricity Regulatory Commission the company was running by adjusting the profit but after Supreme Court order,it could not adjusted the profit to transport now running in loss.

BEST has been a quintessential part of life in Mumbai. The red double-decker buses, modelled on the AEC Routemaster buses of London, are one of the defining characteristics of the city. When BEST decided to do away with the double-deckers for operational reasons recently, public protests and sentiment forced it to continue with the service. A move to colour all its buses saffron from red in 1997 also drew in criticism, resulting in the red colour being retained. Bus drivers and conductors have come in for praise in the media for their service during the 2005 Mumbai floods, when they ensured that all the stranded passengers were dropped safely to their respective destinations. A total of 900 buses were damaged.[40]

The organisation has received the following awards for safety and management:[41]

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