7-Eleven is a Japanese-owned American international chain of
convenience stores, headquartered in Irving, Texas. The chain was
known as Tote'm Stores until it was renamed in 1946. Its parent
Japan Co., Ltd., operates, franchises, and
licenses some 64,319 stores in 18 countries as of January 2018..
Japan is headquartered in Chiyoda, Tokyo. Seven-Eleven
Japan is held by the Seven & I Holdings Co.
3 Products and services
4 Global operations
4.1.1 Hong Kong
4.1.9 South Korea
4.1.13 United Arab Emirates
4.2.4 United Kingdom
4.3 North America
4.3.3 United States
22.214.171.124 Wage theft
5 See also
7 External links
The company's first outlets were named "Tote'm Stores" because
customers "toted" away their purchases. Some stores featured genuine
Alaskan totem poles in front of the store. In 1946, the chain's name
was changed from "Tote'm" to "7-Eleven" to reflect the company's new,
extended hours, 7:00 am to 11:00 pm, seven days per week.
In November 1999, the corporate name of the US company was changed
from "The Southland Corporation" to "
In 1927, Southland Ice Company employee John Jefferson Green began
selling eggs, milk, and bread from one of 16 ice house storefronts in
Dallas, with permission from one of Southland's founding directors,
Joe C. Thompson, Sr. Although small grocery stores and general
merchandisers were available, Thompson theorized that selling products
such as bread and milk in convenience stores would reduce the need for
customers to travel long distances for basic items. He eventually
bought the Southland Ice Company and turned it into Southland
Corporation, which oversaw several locations in the
In 1928, Jenna Lira brought a totem pole as a souvenir from
placed it in front of the store. The pole served as a marketing tool
for the company, as it attracted a great deal of attention. Soon,
executives added totem poles in front of every store and eventually
Alaska Native-inspired theme for their stores. Later on,
the stores began operating under the name "Tote'm Stores". In the same
year, the company began constructing gasoline stations in some of its
Dallas locations as an experiment. Joe Thompson also provided a
distinct characteristic to the company's stores, training the staff so
that people would receive the same quality and service in every store.
Southland also started to have a uniform for its ice station service
boys. This became the major factor in the company's success as a
retail convenience store.
In 1931, the
Great Depression affected the company, sending it toward
bankruptcy. Nevertheless, the company continued its operations through
re-organization and receivership. A
Dallas banker, W.W. Overton Jr.,
also helped to revive the company's finances by selling the company's
bonds for seven cents on the dollar. This brought the company's
ownership under the control of a board of directors.
In 1946, in an effort to continue the company's post-war recovery, the
name of the franchise was changed to
7-Eleven to reflect the stores'
new hours of operation, which were unprecedented at the time. In 1963,
7-Eleven experimented with a 24-hour schedule in Austin, Texas, after
an Austin store stayed open all night to satisfy customer demand.
Later on, 24-hour stores were established in Fort Worth and Dallas,
Texas, as well as Las Vegas, Nevada. In 1971, Southland acquired
convenience stores of the former Pak-A-Sak chain owned by Graham Allen
Penniman, Sr. (1903–1985), of Shreveport, Louisiana.
Video of the inside of a Floridian
7-Eleven store in 1987.
With the purchase in 1964 of 126 Speedee Mart franchised convenience
stores in California, the company entered the franchise business. The
company signed its first area licensing agreement in 1968 with
Garb-Ko, Inc. of Saginaw, Michigan, which became the first US domestic
In the late 1980s, Southland Corporation was threatened by a rumored
corporate takeover, prompting the Thompson family to take steps to
convert the company into a private model by buying out public
shareholders in a tender offer. In December 1987, John Philp
Thompson, the chairman and CEO of 7-Eleven, completed a
$5.2 billion management buyout of the company. The buyout
suffered from the effects of the 1987 stock market crash and after
failing initially to raise high yield debt financing, the company was
required to offer a portion of stock as an inducement to invest in the
Various assets, such as the
Chief Auto Parts chain, the ice
division, and hundreds of store locations, were sold between
1987 and 1990 to relieve debt incurred during the buyout. This
downsizing also resulted in numerous metropolitan areas losing
7-Eleven stores to rival convenience store operators. In October 1990,
the heavily indebted Southland Corp. filed a pre-packaged Chapter 11
bankruptcy in order to transfer control of 70% of the company to
Japanese affiliate Ito-Yokado.
Southland exited bankruptcy in March 1991, after a cash infusion of
$430 million from
Ito-Yokado and Seven-Eleven Japan. These two
Japanese entities now controlled 70% of the company, with the founding
Thompson family retaining 5%. In 1999, Southland Corp. changed its
name to 7-Eleven, Inc., citing the divestment of operations other than
Ito-Yokado formed Seven & I Holdings Co. and
7-Eleven became its subsidiary in 2005. In 2007, Seven & I
Holdings announced that it would be expanding its American operations,
with an additional 1,000
7-Eleven stores in the United States.
For the 2010 rankings,
7-Eleven climbed to the No. 3 spot in
Entrepreneur Magazine's 31st Annual Franchise 500, "the first and most
comprehensive ranking in the world". This was the 17th year 7-Eleven
was named in the top 10.
Also in 2010, the first "green"
7-Eleven store opened in DeLand,
Florida. The store features U.S. Green Building Council's (USGBC)
Leadership in Energy and Environmental Design
Leadership in Energy and Environmental Design (LEED) elements. Also,
the environmentally-friendly design brings the store savings in energy
costs. That same year,
7-Eleven went mobile with the launch of the
Slurpee drink's iPhone and Android Application (App). The
Slurpee drink app made it easy to find
7-Eleven stores and provides
driving directions. The following year,
7-Eleven celebrated its
40,000th store opening and within two years of that milestone opened
its 50,000th store.
Products and services
1.2-liter (41 U.S. fl oz) Super Big Gulp
7-Eleven in the
United States sells Slurpee drinks, a partially
frozen soft drink introduced in 1965 (Oklahoma's stores are known as
Icee), and Big Gulp beverages, introduced in 1976. Other
products include: 7-Select private-brand products, coffee,
fresh-made daily sandwiches, fresh fruit, salads, bakery items, hot
and prepared foods, gasoline, dairy products, carbonated beverages and
energy drinks, juices, financial services, and product delivery
7-Eleven is known for its relatively large drink sizes. 7-Eleven
offers beverages that are 32 ounces (946ml) (Big Gulp), 44 U.S. fluid
ounces (1.301 L) (Super Big Gulp), 53 ounces (1567ml) (X-Treme
Gulp), 64 ounces (1893ml) (Double Gulp), or 128 ounces (3785ml) (Team
Gulp). These beverage sizes were all among the largest sold soft
drinks when they were introduced.
7-Eleven has often been
associated with these large sodas in popular culture. For example,
Mayor Michael Bloomberg's proposed ban on large sodas in New York City
was frequently referred to as the 'Big Gulp ban'.
7-Eleven changed the size of the Double Gulp from 64 ounces
to 50 ounces (1478ml). The older style cups were too wide at the
bottom and did not fit beverage holders in cars. This was not a
reaction to the large soda ban proposal, according to a
7-Eleven in Shek Tong Tsui, Hong Kong
7-Eleven first opened in Hong Kong in 1981, and today operates as a
subsidiary of the
Dairy Farm. It is popularly called tsat jai (七仔,
meaning "little seven") or se fun (些粉, based on the English
"seven"). As of 2012,
7-Eleven had 964 stores in Hong Kong, of which
563 were operated by franchisees. Hong Kong reportedly has the
second-highest density of
7-Eleven stores, after Macao. All 7-Eleven
stores in Hong Kong accept the ubiquitous
Octopus card as a method of
payment. They also accept payments for utility bills and public
In November 1980, Southland Corporation and Hong Kong conglomerate
Jardine Matheson signed a franchise agreement to bring
7-Eleven to the
territory. The first
7-Eleven shop opened in Happy Valley on 3
April 1981. The chain expanded aggressively across Hong Kong
throughout the 1980s. The 50th store opened in
Kwai Chung on 6 October
1983, while the 200th was inaugurated by
Simon Keswick at Tai Po
Centre on 7 May 1987. The stores were sold to
Dairy Farm, part
Jardine Matheson group, in 1989.
Octopus card readers were introduced in all
7-Eleven stores in July
1999, although at first these could only be used to add value to the
card. In September 2004, the number of locations in Hong Kong
was substantially boosted when
Dairy Farm acquired Daily Stop, a rival
convenience store chain, from SCMP Retailing (HK). The chain's 84
shops, located mainly in
Kowloon–Canton Railway stations (as
well as shopping centres and housing estates), were converted to
In 2009, a
7-Eleven location in
Quarry Bay opened with a hot food
counter, called "7 Café", selling traditional Hong Kong street food
and milk tea. This feature was subsequently extended to select
7-Eleven locations across Hong Kong under the "Daily Café" and
"Hot Shot" brands.
7-Eleven announced plans to expand its business in Indonesia
through a master franchise agreement with Modern Sevel
Media Nusantara Citra. Modern Sevel Indonesia's initial plans were to
focus on opening stores in Jakarta, targeting densely populated
commercial and business areas. There are 190
7-Eleven stores in
Indonesia as of 2014[update] and it has reduced to only 166 stores as
In April 2017, PT Modern Seven
Indonesia announced that they will be
acquired by PT
Charoen Pokphand Restu Indonesia, subsidiary of Charoen
Pokphand Group in Thailand. The acquisition process planned to be
completed before June 2017.
Charoen Pokphand Group is also the
master franchise holder of approximately 9500
7-Eleven stores in
Thailand. But on June 22, 2017, PT Modern International Tbk announced
that all the remaining 30
7-Eleven stores in
Indonesia will be closed
on June 30, 2017 due to the cancellation of its acquisition
7-Eleven store in
Kōtō, Tokyo opened in May 1974
Japan has more
7-Eleven locations than anywhere else in the world,
where they often bear the name of its holding company "Seven & I
Holdings". Of the 64,319 stores around the globe, 20,260 stores (31
percent of global stores) are located in Japan, with 2,601 stores
in Tokyo alone. On September 1, 2005, Seven & I Holdings Co.,
Ltd., a new holding company, became the parent company of 7-Eleven,
7-Eleven has stores in all prefectures
of Japan, except Okinawa Prefecture.
The aesthetics of the store are somewhat different from that of
7-Eleven stores in other countries as the stores offer a wider
selection of products and services. Following the example of other
convenience stores in Japan,
7-Eleven has solar panels and LEDs
installed in about 1,400 of its stores.
7-Eleven entered the
Macau market in 2005 under the ownership of Dairy
Farm, the same conglomeration group operating Hong Kong's 7-Eleven.
With only 25.9 square kilometres,
Macau has 45 stores, making it the
single market with the highest density of
7-Eleven stores, containing
one store per 0.65 square kilometers.
7-Eleven opened its first store in China in Shenzhen, Guangdong in
1992 and later expanded to
Beijing in 2004, Chengdu and Shanghai
Qingdao in 2012, and
Chongqing in 2013. In China's 7-Eleven
stores where Slurpees are offered, the Chinese name 思乐冰
(sīlèbīng) is used. They also offer a wide array of warm food,
including traditional items like steamed buns, and stores in Chengdu
offer a full variety of onigiri (饭团). Beverages, alcohol, candy,
periodicals, and other convenience items are available as well. The
majority of these stores are open for 24 hours a day.
7-Eleven store in Kuala Lumpur, Malaysia
7-Eleven stores are owned by
Malaysia Sdn. Bhd.,
which operates 2,225 stores nationwide.
incorporated on June 4, 1984, by the
Berjaya Group Berhad. The first
7-Eleven store was opened in October 1984, in Jalan Bukit Bintang,
In the Philippines,
7-Eleven is run by the Philippine Seven
Corporation (PSC). Its first store, located in Quezon City, opened in
1984. In 2000, President Chain Store Corporation (PCSC) of Taiwan,
also a licensee of 7-Eleven, purchased the majority shares of PSC and
thus formed a strategic alliance for the convenience store industry
within the area. The number of stores reached 1,602 at the end of
2015. As of 2017, there are 2285
7-Eleven stores all over The
7-Eleven forms the largest chain of convenience stores
island-wide. There are 393
7-Eleven stores scattered throughout the
country as of February 2018. Stores in Singapore are operated by Dairy
Farm International Holdings, franchised under a licensing agreement
7-Eleven Incorporated. The first
7-Eleven store in Singapore was
opened along Upper Changi Road in 1983, and in 1986 the first
7-Eleven store (under the
Jardine Matheson Group) was
opened. The license was then acquired by Cold Storage Singapore, a
subsidiary of the
Dairy Farm Group, in 1989.
In 2006, Shell Singapore and
7-Eleven agreed to rebrand all 68 of its
Shell Select convenience stores into 7-Eleven. The partnership was
terminated in October 2017, and the remaining 52
7-Eleven stores in
Shell petrol stations will be gradually rebranded back into Shell
Godeok Station in Seoul, South Korea
7-Eleven has a major presence in the Republic of Korea convenience
store market, where it competes with CU (store),
GS25 (formerly LG25),
and independent competitors. There are 9,231
7-Eleven stores in the
Republic of Korea; with only
Thailand hosting more stores.
7-Eleven store in the Republic of Korea opened in 1989 in
Seoul with a franchise license under the Lotte Group. In
January 2010, Lotte Group acquired the
Buy the Way convenience store
chain and rebranded its 1,000 stores under the
7-Eleven stores at the same intersection in Xindian District, New
Taipei City, Taiwan
7-Eleven is the largest convenience store chain and is
owned by President Chain Store Corporation under Uni-President
Enterprises Corporation. The first fourteen stores opened in 1979, and
struggled to make a profit. Southland Corporation partnered with
Uni-President to modernize the stores. However, business was still
slow, and Uni-President opted to stock Asian foods. In 1986, 7-Eleven
made its first profit in Taiwan. The 5,000th store was opened in
July 2014. In January 2018, an experimental and unstaffed shop
branded the X-Store was opened. There are 5,221 stores currently
The first store opened in 1989 on Patpong Road in Bangkok. The
Thailand is the CP ALL Public Company Limited, which in
turn grants franchises to operators. In January 2018 there were 10,300
stores in Thailand. There are 10,268
7-Eleven stores in
Thailand as of January 2018, with approximately 50% located in
Thailand has the 2nd largest number of
7-Eleven stores after
In 2015, the company announced plans to spend five billion Thai baht
to expand its business. Two billion baht will be used to open 500 new
outlets, one billion to renovate existing stores, and the rest to
develop a new distribution center in the East.
7-Eleven entered the Turkish market in 1989, opening its first store
on September 12, 1989. Major stakeholder of the master franchise,
Özer Çiller sold his shares in 1993, after his wife Tansu Çiller
became the Prime Minister. In the 2010s,
7-Eleven left the Turkish
market, transferring most of its stores to franchise owners.
United Arab Emirates
Seven & I Holdings announced in June 2014 that they had agreed a
contract with Seven Emirates Investment LLC to open the first Middle
7-Eleven in Dubai,
United Arab Emirates
United Arab Emirates during the summer of
2015. The company also said that they had plans to open
about 100 stores in the country by the end of 2017. The first
store was opened in October 2015. The country has 13 stores by January
Seven and i-Holding making the first
7-Eleven was open in Saigon Trade
Center in 2017. As of January 2018, Vietnam has 11 stores in Ho Chi
The first European
7-Eleven store was opened in Stockholm, Sweden in
7-Eleven was available in
Spain until 2000 with many stores
inside Repsol petrol stations, as well as some other petrol-stations
across the country.
7-Eleven stores are now solely located in the
Scandinavian region of Europe.
The owner of the master franchise for
7-Eleven in Scandinavia is
Reitan Servicehandel, an arm of the Norwegian retail group, Reitan
Group. After Reitangruppen bought the filling station chain,
HydroTexaco (now YX Energy), in
Norway and Sweden in 2006, it
announced that several of the stores at the petrol stations would be
rebranded as 7-Elevens and that the petrol would be supplied by Shell.
Other stores remain under the YX brand.
7-Eleven in Strøget, Copenhagen, Denmark
7-Eleven store in
Denmark was opened at
Copenhagen on September 14, 1993. There are 183 stores, mostly in
Copenhagen, Aarhus, Aalborg, and Odense, including eight stores at
Copenhagen Central Station. In Denmark,
7-Eleven has an agreement with
Shell, with a nationwide network of Shell/
7-Eleven service stations,
and an agreement with DSB to have
7-Eleven stores at most S-train
7-Eleven in Bergen, Norway
7-Eleven store in
Norway was opened at
Grünerløkka in Oslo
on September 13, 1986. As of January 2018, there are 153 7-Eleven
stores in Norway, more than 50% located in Oslo.
Norway has the
7-Eleven in the world, situated in Tromsø. On a
Norway has one 7–Eleven store for every 47,000
Norwegians, compared to Canada, which has one for every 74,000
7-Eleven at Mårtenstorget in Lund, Sweden
Reitan Group has held the license in Sweden since December 1997.
In the mid-1990s period,
7-Eleven in Sweden received adverse publicity
due to the unfavourable labour contracts offered by its then-licensee,
Small Shops, an American-based company, resulting in many stores being
sold and closed down. For a time, there were only 7-Elevens in
Stockholm and Gothenburg.
7-Eleven returned to the south of Sweden in 2001, when a convenience
store opened in Lund. Later in the 2000s, the Swedish
was involved in controversy when the Swedish TV channel TV3 exposed
widespread fraud on the part of the
Reitan Group in its management of
7-Eleven franchise, which the
Reitan Group eventually admitted to
on its website.
On 27 August 2007, the
Reitan Group and Shell, announced a ten-year
agreement to re-brand some 269 service stations across Norway, Sweden,
Finland and Denmark, as 7-Elevens. The contract meant that 7-Eleven
would expand from 77 stores to 189 stores in Sweden. The country
now has 187 stores.
During the 1980s, small
7-Eleven convenience stores were common in the
larger towns and cities of London and the South East of England. The
first shop opened in London, in Sydenham South East London in
1985. The company ceased trading operations in 1997, but
considered resuming UK trading in 2014.
7-Eleven store with gas station in Woodstock, Ontario, Canada
7-Eleven store to open in Canada was in Calgary, Alberta, on
June 29, 1969. There are 640
7-Eleven stores in Canada as of
2017[update]. Winnipeg, Manitoba, has the world's largest number
Slurpee consumers, with an estimated 1,500,000 Slurpees sold since
7-Eleven opened on March 21, 1970. All
7-Eleven locations in Canada are corporate operated. Like its U.S.
counterparts every July 11 the stores offer free Slurpees on "7-Eleven
A limited number of
7-Eleven locations feature gas stations from Shell
Canada, Petro-Canada, or Esso. In November 2005,
offering the Speak Out Wireless cellphone service in Canada. 7-Eleven
locations also featured CIBC ATMs—in June 2012, these machines were
replaced with ATMs operated by Scotiabank.
7-Eleven abandoned the
Ottawa, Ontario, market in December 2009 after selling its six outlets
to Quickie Convenience Stores, a regional chain. Following concerns
over the fate of Speak Out Wireless customers, Quickie offered to
assume existing SpeakOut customers and phones into its Good2Go
7-Eleven is similarly absent from the
Quebec market due to its saturation by chains like Alimentation
Couche-Tard and Boni-soir, and by independent dépanneurs.
In Mexico, the first
7-Eleven store opened in 1971 in
association with Grupo Chapa (now Iconn) and 7-Eleven, Inc. under the
name Super 7. In 1995, Super 7 was renamed to 7-Eleven, which now has
1,835 stores in several areas of the country. When stores are located
within classically designed buildings (such as in Centro Histórico
buildings) or important landmarks, the storefront logo is displayed in
monochrome with gold or silver lettering. The main competitors in
OXXO (Femsa), Super City (Soriana), and Farmacias
Guadalajara, among others.
7-Eleven store cobranded with Gulf Oil for gasoline sales in Ellwood
City, Pennsylvania, U.S.
Supermarket News ranked 7-Eleven's North American operations No. 11 in
the 2007 "Top 75 North American
Food Retailers," based on the 2006
fiscal year estimated sales of US$15.0 billion. Based on the
7-Eleven is the 24th largest retailer in the United
States. As of 2013[update], 8,144
7-Eleven franchised units exist
across the United States. Franchise fees range between US$10,000 –
$1,000,000 and the ongoing royalty rate varies.
has its headquarters in the Cypress Waters development in Irving,
Texas. Small-size Slurpees are free on "
7-Eleven Day", on July
7-Eleven Stores of
Oklahoma have operated independently since 1953
under an agreement with William Brown. It is now led by his son, James
Brown. As part of this franchise agreement, 7-Elevens in Oklahoma
bear slight differences to stores elsewhere: for instance, products
such as Big Bite hot dogs are not sold there, the
Slurpee is branded
as the "Icy Drink", and
Oklahoma stores operate their own loyalty
program called "Thx!", which does not intersect with the national
7Rewards system. There are currently 8,421 stores in the country.
In the U.S., many
7-Eleven locations used to have filling stations
with gasoline distributed by Citgo, which in 1983 was purchased by
Southland Corporation. 50% of
Citgo was sold in 1986 to Petróleos de
Venezuela, S.A., and the remaining 50% was acquired in 1990. Although
Citgo was the predominant partner of 7-Eleven, other oil companies are
also co-branded with 7-Eleven, including Fina, Exxon, Gulf, Marathon,
BP, Shell, Chevron (some former TETCO convenience stores were
co-branded with Chevron, and Texaco prior to the
7-Eleven purchase in
late 2012), and Pennzoil. Conoco is the largest
7-Eleven licensee in
7-Eleven signed an agreement with
ExxonMobil in December 2010 for the
acquisition of 183 sites in Florida. This was followed by the
acquisition of 51
ExxonMobil sites in North
Texas in August
7-Eleven in Australia opened on August 24, 1977, in the
Melbourne suburb of Oakleigh. The majority of stores are located in
metropolitan areas, particularly in central business district areas.
Stores in suburban areas often operate as petrol stations and most are
owned and operated as franchises, with a central administration.
7-Eleven bought Mobil's remaining Australian petrol stations in
2010, converting them to
7-Eleven outlets, resulting in an
immediate and unprecedented overnight major expansion of the brand. In
South Australia all
Mobil petrol stations were sold to Peregrine
Corporation and branded as On the Run petrol stations.
7-Eleven stores in Australia sell a wide range of items, including
daily newspapers, drinks, confectionery, and snack foods. They sell
gift cards, including three types of pre-paid Visa cards. The chain
has partnered with BankWest, placing a BankWest ATM in each of their
stores nationwide. Each year on November 7,
7-Eleven Day" by giving away a free
Slurpee to customers.
In April 2014,
7-Eleven announced plans to start operating stores in
Western Australia, with 11 stores planned to operate within the first
year and a total of 75 stores established within five years. The first
store was opened on October 30, 2014 in the city of Fremantle.
The country has 675 stores as of January 2018.
In August 2015,
Fairfax Media and the ABC's Four Corners program
reported on the employment practices of certain
in Australia. The investigation found that many 7-Eleven
employees were being underpaid at rates of around A$10 to A$14 per
hour before tax, well under the legally-required minimum award rate of
A$24.69 per hour.
Franchisees underpaying their staff would typically maintain rosters
and pay records that would appear to show the employee being paid the
legally-required rate, however these records would in fact only
include half of the hours the employee actually worked in a week.
Employees would then be paid on the basis of these records, resulting
in them effectively being paid half the legally-required rate.
It was also reported that workers were often not paid loadings and
penalty rates that they are legally entitled to, for working overtime
hours, nights, weekends, and public holidays.
After these reports came to light and received widespread attention,
some employees had alleged to
Fairfax Media that they had begun to be
paid correctly through the
7-Eleven payroll system, however would then
be asked by the franchisee to pay back half their wages in cash.
7-Eleven subsequently announced they would fund an inquiry to
investigate instances of wage fraud. The inquiry is to be conducted by
an independent panel chaired by former Australian Competition and
Consumer Commission chairman Allan Fels, and with the support of
professional services firm Deloitte. The inquiry invited
submissions from current and former
7-Eleven employees who allege they
have been underpaid, and assess each individual claim.
In September 2015, chairman Russ Withers and chief executive Warren
Wilmon announced they would resign from the company. Deputy chairman
Michael Smith replaced Withers, while Bob Baily was appointed as
interim chief executive.
The Four Corners investigation into
7-Eleven won a Walkley Award in
2015. In December 2015, Stewart Levitt of law firm Levitt Robinson
Solicitors, who featured prominently in the Four Corners program,
announced a potential class action lawsuit against
office on behalf of franchisees who had allegedly been lured into
signing on with
7-Eleven by false representations.
List of convenience stores
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