The Urban Transformation Centre (UTC) (

Malay Malay may refer to: Languages * Malay language or Bahasa Melayu, a major Austronesian language spoken in Indonesia, Malaysia, Brunei and Singapore ** History of the Malay language, the Malay language from the 4th to the 14th century ** Indonesi ...

: ''Pusat Transformasi Bandar'') is a public amenities centre located at some state capitals and urban areas in

Malaysia Malaysia ( ; ) is a country in Southeast Asia. The federation, federal constitutional monarchy consists of States and federal territories of Malaysia, thirteen states and three federal territories, separated by the South China Sea into two r ...

. The rural counterpart of UTC is Rural Transformation Center(RTC).

Overview

UTC is one of the efforts and initiatives of the Malaysian government to provide urban communities a centralised location for core government agencies, public amenities and services of private sectors. It is part of the National Blue Ocean Strategy (NBOS) which was introduced to improve the quality of services through strategic partnerships between government agencies and the private sector. National Strategy Unit (NSU) under Ministry of Finance Malaysia (MOF) is tasked to establish and monitor all the UTCs in Malaysia. UTC comprises ten clusters of facilities and services, namely: common governmental services; health services; security services; education, training and employment services; financial services; business and entrepreneurial development services; utility services; youth development services; welfare and community development services; and

non-governmental organization A non-governmental organization (NGO) or non-governmental organisation (see spelling differences) is an organization that generally is formed independent from government. They are typically nonprofit entities, and many of them are active in h ...

(NGO) services.

Government Agencies

Core government agencies mostly available in all UTCs:

Public Amenities

Public amenities may vary from one UTC to the other depending on the location and size of the centre:-

List of Existing UTCs

There are 12 UTCs in Malaysia in

Alor Setar Alor Setar ( Jawi: الور ستار, Kedahan: ''Loqstaq'') is the state capital of Kedah, Malaysia. It is the second-largest city in the state after Sungai Petani and one of the most-important cities on the west coast of Peninsular Malaysia ...

Ipoh , image_map = , map_caption = Location of Ipoh in Perak , pushpin_map = #Malaysia#Asia#Earth , pushpin_mapsize = 275px , pushpin_map_caption = Ipoh in Malaysia , coordinates ...

Johor Bahru Johor Bahru (), colloquially referred to as JB, is the capital city of the state of Johor, Malaysia. It is located at the southern end of Peninsular Malaysia,along the north bank of the Straits of Johor, opposite of the city-state Singapore. T ...

, Kota Kinabalu, Kuala Lumpur,

Kuantan Kuantan ( Jawi: ) is a city and the state capital of Pahang, Malaysia. It is located near the mouth of the Kuantan River. Kuantan is the 18th largest city in Malaysia based on 2010 population, and the largest city in the East Coast of Penin ...

Kuching Kuching (), officially the City of Kuching, is the capital and the most populous city in the States and federal territories of Malaysia, state of Sarawak in Malaysia. It is also the capital of Kuching Division. The city is on the Sarawak River ...

, Melaka, Bandar Baru Sentul,

Keramat In Sunni Islam, ''karamat'' ( ar, کرامات ''karāmāt'', pl. of ''karāmah'', lit. generosity, high-mindedness) refers to supernatural wonders performed by Muslim saints. In the technical vocabulary of Islamic religious sciences, the sin ...

, Miri and Sibu. In 2015, the UTCs collectively served 11.5 million people. The government aims to set up a UTC in each state.

UTC Johor

The UTC Johor is located at Galleria@Kotaraya, Jalan Trus,

Johor Johor (; ), also spelled as Johore, is a States and federal territories of Malaysia, state of Malaysia in the south of the Malay Peninsula. Johor has land borders with the Malaysian states of Pahang to the north and Malacca and Negeri Sembilan ...

. It opened to public on 3 July 2014.

Government Agencies

Specific federal and state government agencies that are available at UTC Johor:- Jabatan Pengangkutan Jalan (JPJ) = renew road tax / license. *

Johor Bahru City Council Johor Bahru City Council (MBJB; ms, Majlis Bandaraya Johor Bahru) is the city council which administrates Johor Bahru city centre and other areas of the Iskandar Malaysia area in Johor, Malaysia. This agency is under Johor state government. M ...

(MBJB) * Johor Bahru Tengah Municipal Council (MPJBT) *Tabung Haji *Johor Education Foundation (YPJ) *Johor Religious Council (MAIJ) *Johor Religious Department (JAIJ) *Land and Mineral Office *State Government Secretary's Office *

Syarikat Air Johor Ranhill SAJ Sdn Bhd is water utility company which is responsible for water supply services in Johor Johor (; ), also spelled as Johore, is a States and federal territories of Malaysia, state of Malaysia in the south of the Malay Peninsula. ...

(SAJ)

UTC Kedah

The UTC Kedah is located at Kompleks UTC Kedah, Alor Star, Kedah. It was officiated by the Prime Minister,

Datuk Seri Najib Tun Razak Dato' Sri Haji Mohammad Najib bin Tun Haji Abdul Razak ( ms, محمد نجيب بن عبد الرزاق, label= Jawi, script=arab, italic=unset, ; born 23 July 1953) is a Malaysian politician who served as the 6th prime minister of Malaysi ...

on 16 August 2013. The building, formerly known as Kompleks Majlis Bandaraya Alor Setar (MBAS). The centre covers the area of 23,226 sq metres, making it the biggest UTC in the country.

UTC Kuala Lumpur

The UTC Kuala Lumpur is located at

Pudu Sentral The pudus ( Mapudungun ''püdü'' or ''püdu'', es, pudú, ) are two species of South American deer from the genus ''Pudu'', and are the world's smallest deer. The chevrotains (mouse-deer; Tragulidae) are smaller, but they are not true deer. T ...

, Jalan Tun Tan Cheng Lock, 50550

Kuala Lumpur , anthem = '' Maju dan Sejahtera'' , image_map = , map_caption = , pushpin_map = Malaysia#Southeast Asia#Asia , pushpin_map_caption = , coordinates = , su ...

. It is the second UTC after Melaka, and was officiated by the former Prime Minister,

on 22 September 2012.

Government Agencies

Specific federal and state government agencies that are available at UTC Kuala Lumpur:-

UTC Melaka

The UTC Melaka is located at Jalan Hang Tuah, 75300 Melaka. It is the first UTC in Malaysia, and was officiated by the Prime Minister,

on 23 June 2012.

Government Agencies

Specific federal and state government agencies that are available at UTC Melaka:-

UTC Perak

The UTC Perak is located at Pasar Besar Ipoh,

Ipoh , image_map = , map_caption = Location of Ipoh in Perak , pushpin_map = #Malaysia#Asia#Earth , pushpin_mapsize = 275px , pushpin_map_caption = Ipoh in Malaysia , coordinates ...

Perak Perak () is a state of Malaysia on the west coast of the Malay Peninsula. Perak has land borders with the Malaysian states of Kedah to the north, Penang to the northwest, Kelantan and Pahang to the east, and Selangor to the south. Thailand's ...

. It is the third UTC after Melaka and Kuala Lumpur, and was officiated by the Prime Minister,

on 15 February 2013.

UTC Pahang

The UTC Pahang is located at Bangunan UTC Pahang, Jalan Stadium, 25200

Pahang Pahang (;Jawi alphabet, Jawi: , Pahang Hulu Malay: ''Paha'', Pahang Hilir Malay: ''Pahaeng'', Ulu Tembeling Malay: ''Pahaq)'' officially Pahang Darul Makmur with the Arabic honorific ''Darul Makmur'' (Jawi: , "The Abode of Tranquility") is a ...

. It was officiated by the Prime Minister,

on 11 April 2013. The building was formerly a bus and taxi terminal known as Terminal Makmur. The bus and taxi terminal was moved to Terminal Kuantan Sentral.

Government Agencies

Specific federal and state government agencies that are available at UTC Pahang:-

Non-Governmental Organisations

Specific NGOs that are available at UTC Pahang:-

UTC Sabah

Kota Kinabalu

UTC Sabah is located at UTC Kota Kinabalu, Lorong Belia, 88000 Kota Kinabalu,

Sabah Sabah () is a States and federal territories of Malaysia, state of Malaysia located in northern Borneo, in the region of East Malaysia. Sabah borders the Malaysian state of Sarawak to the southwest and the North Kalimantan province of Indone ...

. The sixth UTC was soft launched by the Second Finance Minister, Dato' Seri Ahmad Husni Hanadzlah on 23 January 2014, and was officially launched by the Prime Minister,

on 15 November 2014.

Tawau

Tawau UTC was opened on 15 August 2016 at the Tanjong Market. The UTC operates at levels 2 and 6 of the market.

Keningau

The third UTC in Sabah and 17th in Malaysia was opened in Keningau on 17 November 2016. The UTC was built at a cost of RM 29 million. The UTC will serve the districts of Keningau and neighbouring districts like Tambunan,

Nabawan Nabawan ( ms, Pekan Nabawan) is the capital of the Nabawan District in the Interior Division of Sabah, Malaysia Malaysia ( ; ) is a country in Southeast Asia. The federation, federal constitutional monarchy consists of States and federa ...

Tenom Tenom ( ms, Pekan Tenom, ) is the capital of the Tenom District in the Interior Division of Sabah, Malaysia. Its population was estimated to be around 5,148 in 2010. It is located about 176 kilometres south of Kota Kinabalu and 128 kilometres n ...

and Sipitang.

UTC Sarawak

Kuching

UTC Sarawak is located at Aras 2, UTC Sarawak, Jalan Bukit Mata, 93100

Sarawak Sarawak (; ) is a States and federal territories of Malaysia, state of Malaysia. The largest among the 13 states, with an area almost equal to that of Peninsular Malaysia, Sarawak is located in northwest Borneo Island, and is bordered by the M ...

. It was opened to public on 1 October 2014 and was officiated by the Prime Minister,

on 26 February 2015. The establishment of UTC Sarawak was announced by the Secretary-General of the Ministry of Finance, Tan Sri Dr Mohd Irwan Serigar Abdullah on 18 July 2013.

Miri

UTC Miri is the second UTC in Sarawak, and is located at Miri City Council multi-storey carpark. The UTC was opened to public on 16 March 2016. Agencies operating at the UTC are Miri City Council, Sarawak Energy Bhd, Laku Management, Police, Inland Revenue Board, Treasury Department, Sports and Youth Department, National Registration Department, Welfare Department, Miri Resident office, Miri District Office and Immigration Department.

Sibu

In October 2015, it is announced that Level 8-10 of Sibu Central Market will be converted into a one-stop UTC that serves Sibu and the surrounding areas. The UTC started its operation on 14 March 2016 and houses the offices of Immigration Department, National Registration Department, Sibu Water Board,

Sarawak Energy Sarawak Energy is the electric utility company of the Malaysian state of Sarawak. It is one of Malaysia's three electrical companies, the other two being Tenaga Nasional, supplying the Peninsular Malaysia, and Sabah Electricity, which serves t ...

Corporation (Sesco), State Treasury Department, Resident's Office, District Office, Road Transport Department, 1Malaysia Clinic,

Police Department The police are a constituted body of persons empowered by a state, with the aim to enforce the law, to ensure the safety, health and possessions of citizens, and to prevent crime and civil disorder. Their lawful powers include arrest and ...

and several other Federal offices. The MYR 32.3 million UTC was officially opened by the

Deputy Prime Minister A deputy prime minister or vice prime minister is, in some countries, a government minister who can take the position of acting prime minister when the prime minister is temporarily absent. The position is often likened to that of a vice president, ...

Datuk Seri Ahmad Zahid Hamidi on 22 April 2016.

Mini UTC

Although the Government's initial objective was to establish a UTC in all state capital and also Mini-UTC in densely populated areas like Sentul and

in Kuala Lumpur, the exploding demand for UTC including that of Mini-UTCs made the Government to upgrade Mini-UTCs to be named as a UTC by itself. All the UTCs established in state capital will be known by the state's name, e.g.: UTC Kedah in Alor Setar, while UTC established in city's will be known by the city/town name, e.g.: UTC Sungai Petani. This is inline with Government's aspiration to bring the services closer to people. By having UTC it is a recognition for the city/town as an urban area.

UTC Sentul (Formerly known as Mini UTC Sentul)

The Mini UTC Sentul is located at Kompleks Perniagaan dan Komuniti, Bandar Baru Sentul, Kuala Lumpur. It is the first mini UTC built in the country, with the cost of RM 7.7 million. The centre was officiated by Federal Territories Minister Datuk Seri Tengku Adnan Tengku Mansor on 16 March 2013.

UTC Keramat (Formerly known as Mini UTC Keramat)

The establishment of Mini UTC Keramat at the Keramat Mall was announced by Federal Territories Minister Datuk Seri Tengku Adnan Tengku Mansor on 8 June 2013, in order to generate more traffic to the mall. It was further confirmed by Titiwangsa Member of Parliament Datuk Johari Abdul Ghani on 1 June 2014 that the centre is expected to be operational by the end of 2014.

List of Proposed / In Progress UTCs

Seven UTCs are to be developed in 2015 in

Negeri Sembilan Negeri Sembilan (, Negeri Sembilan Malay: ''Nogoghi Sombilan'', ''Nismilan'') is a state in Malaysia which lies on the western coast of Peninsular Malaysia. It borders Selangor on the north, Pahang in the east, and Malacca and Johor to the s ...

, Perlis,

Kelantan Kelantan (; Jawi: ; Kelantanese Malay: ''Klate'') is a state in Malaysia. The capital is Kota Bharu and royal seat is Kubang Kerian. The honorific name of the state is ''Darul Naim'' (Jawi: ; "The Blissful Abode"). Kelantan is located in the ...

and

Terengganu Terengganu (; Terengganu Malay: ''Tranung'', Jawi: ), formerly spelled Trengganu or Tringganu, is a sultanate and constitutive state of federal Malaysia. The state is also known by its Arabic honorific, ''Dāru l- Īmān'' ("Abode of Faith"). ...

; three of these centres are mini UTC in Kedah, Sabah and Sarawak costing approximately RM 200 million.

References

External links

UTC website
{{1Malaysia 1Malaysia Government buildings in Malaysia Transport in Malaysia