Software testing is the act of examining the artifacts and the behavior of the
software
Software is a set of computer programs and associated documentation and data. This is in contrast to hardware, from which the system is built and which actually performs the work.
At the lowest programming level, executable code consists ...
under test by validation and verification. Software testing can also provide an objective, independent view of the software to allow the business to appreciate and understand the risks of software implementation. Test techniques include, but not necessarily limited to:
* analyzing the product requirements for completeness and correctness in various contexts like industry perspective, business perspective, feasibility and viability of implementation, usability, performance, security, infrastructure considerations, etc.
* reviewing the product architecture and the overall design of the product
* working with product developers on improvement in coding techniques, design patterns, tests that can be written as part of code based on various techniques like boundary conditions, etc.
* executing a program or application with the intent of examining behavior
* reviewing the deployment infrastructure and associated scripts and automation
* take part in production activities by using monitoring and observability techniques
Software testing can provide objective, independent information about the quality of software and risk of its failure to users or sponsors.
Software testing can determine the correctness of software under the assumption of some specific hypotheses (see the
hierarchy of testing difficulty below), testing cannot identify all the failures within the software.
Instead, it furnishes a ''criticism'' or ''comparison'' that compares the state and behavior of the product against
test oracle
In computing, software engineering, and software testing, a test oracle (or just oracle) is a mechanism for determining whether a test has passed or failed. The use of oracles involves comparing the output(s) of the system under test, for a given ...
s — principles or mechanisms by which someone might recognize a problem. These oracles may include (but are not limited to) specifications,
contracts
A contract is a legally enforceable agreement between two or more parties that creates, defines, and governs mutual rights and obligations between them. A contract typically involves the transfer of goods, services, money, or a promise to tran ...
, comparable products, past versions of the same product, inferences about intended or expected purpose, user or customer expectations, relevant standards, applicable laws, or other criteria.
A primary purpose of testing is to detect software failures so that defects may be discovered and corrected. Testing cannot establish that a product functions properly under all conditions, but only that it does not function properly under specific conditions.
The scope of software testing may include the examination of code as well as the execution of that code in various environments and conditions as well as examining the aspects of code: does it do what it is supposed to do and do what it needs to do. In the current culture of software development, a testing organization may be separate from the development team. There are various roles for testing team members. Information derived from software testing may be used to correct the process by which software is developed.
Every software product has a target audience. For example, the audience for video game software is completely different from banking software. Therefore, when an organization develops or otherwise invests in a software product, it can assess whether the software product will be acceptable to its
end user
In product development, an end user (sometimes end-user) is a person who ultimately uses or is intended to ultimately use a product. The end user stands in contrast to users who support or maintain the product, such as sysops, system administrat ...
s, its target audience, its purchasers, and other stakeholders. Software testing assists in making this assessment.
Faults and failures
Software faults occur through the following process: A programmer makes an
error
An error (from the Latin ''error'', meaning "wandering") is an action which is inaccurate or incorrect. In some usages, an error is synonymous with a mistake. The etymology derives from the Latin term 'errare', meaning 'to stray'.
In statistics ...
(mistake), which results in a
fault (defect, bug) in the software
source code
In computing, source code, or simply code, is any collection of code, with or without comments, written using a human-readable programming language, usually as plain text. The source code of a program is specially designed to facilitate the wo ...
. If this fault is executed, in certain situations the system will produce wrong results, causing a
failure
Failure is the state or condition of not meeting a desirable or intended objective (goal), objective, and may be viewed as the opposite of Success (concept), success. The criteria for failure depends on context, and may be relative to a parti ...
.
Not all faults will necessarily result in failures. For example, faults in the
dead code will never result in failures. A fault that did not reveal failures may result in a failure when the environment is changed. Examples of these changes in environment include the software being run on a new
computer hardware
Computer hardware includes the physical parts of a computer, such as the computer case, case, central processing unit (CPU), Random-access memory, random access memory (RAM), Computer monitor, monitor, Computer mouse, mouse, Computer keyboard, ...
platform, alterations in
source data, or interacting with different software. A single fault may result in a wide range of failure symptoms.
Not all software faults are caused by coding errors. One common source of expensive defects is requirement gaps, that is, unrecognized requirements that result in errors of omission by the program designer.
Requirement gaps can often be
non-functional requirements
In systems engineering and requirements engineering, a non-functional requirement (NFR) is a requirement that specifies criteria that can be used to judge the operation of a system, rather than specific behaviours. They are contrasted with func ...
such as
testability
Testability is a primary aspect of Science and the Scientific Method and is a property applying to an empirical hypothesis, involves two components:
#Falsifiability or defeasibility, which means that counterexamples to the hypothesis are logicall ...
,
scalability
Scalability is the property of a system to handle a growing amount of work by adding resources to the system.
In an economic context, a scalable business model implies that a company can increase sales given increased resources. For example, a ...
,
maintainability
In engineering, maintainability is the ease with which a product can be maintained to:
* correct defects or their cause,
* Repair or replace faulty or worn-out components without having to replace still working parts,
* prevent unexpected working ...
,
performance
A performance is an act of staging or presenting a play, concert, or other form of entertainment. It is also defined as the action or process of carrying out or accomplishing an action, task, or function.
Management science
In the work place ...
, and
security
Security is protection from, or resilience against, potential harm (or other unwanted coercive change) caused by others, by restraining the freedom of others to act. Beneficiaries (technically referents) of security may be of persons and social ...
.
Input combinations and preconditions
A fundamental problem with software testing is that testing under ''all'' combinations of inputs and preconditions (initial state) is not feasible, even with a simple product.
This means that the number of
faults in a software product can be very large and defects that occur infrequently are difficult to find in testing and debugging. More significantly,
non-functional dimensions of quality (how it is supposed to ''be'' versus what it is supposed to ''do'') —
usability
Usability can be described as the capacity of a system to provide a condition for its users to perform the tasks safely, effectively, and efficiently while enjoying the experience. In software engineering, usability is the degree to which a soft ...
,
scalability
Scalability is the property of a system to handle a growing amount of work by adding resources to the system.
In an economic context, a scalable business model implies that a company can increase sales given increased resources. For example, a ...
,
performance
A performance is an act of staging or presenting a play, concert, or other form of entertainment. It is also defined as the action or process of carrying out or accomplishing an action, task, or function.
Management science
In the work place ...
,
compatibility, and
reliability
Reliability, reliable, or unreliable may refer to:
Science, technology, and mathematics Computing
* Data reliability (disambiguation), a property of some disk arrays in computer storage
* High availability
* Reliability (computer networking), a ...
— can be highly subjective; something that constitutes sufficient value to one person may be intolerable to another.
Software developers can't test everything, but they can use combinatorial test design to identify the minimum number of tests needed to get the coverage they want. Combinatorial test design enables users to get greater test coverage with fewer tests. Whether they are looking for speed or test depth, they can use combinatorial test design methods to build structured variation into their test cases.
Economics
A study conducted by
NIST
The National Institute of Standards and Technology (NIST) is an agency of the United States Department of Commerce whose mission is to promote American innovation and industrial competitiveness. NIST's activities are organized into physical sci ...
in 2002 reports that software bugs cost the U.S. economy $59.5 billion annually. More than a third of this cost could be avoided, if better software testing was performed.
Outsourcing
Outsourcing is an agreement in which one company hires another company to be responsible for a planned or existing activity which otherwise is or could be carried out internally, i.e. in-house, and sometimes involves transferring employees and ...
software testing because of costs is very common, with China, the Philippines, and India, being preferred destinations.
Roles
Software testing can be done by dedicated software testers; until the 1980s, the term "software tester" was used generally, but later it was also seen as a separate profession. Regarding the periods and the different goals in software testing, different roles have been established, such as ''test manager'', ''test lead'', ''test analyst'', ''test designer'', ''tester'', ''automation developer'', and ''test administrator''. Software testing can also be performed by non-dedicated software testers.
History
Glenford J. Myers
Glenford Myers (born December 12, 1946) is an American computer scientist, entrepreneur, and author. He founded two successful high-tech companies (RadiSys and IP Fabrics), authored eight textbooks in the computer sciences, and made important co ...
initially introduced the separation of
debugging
In computer programming and software development, debugging is the process of finding and resolving '' bugs'' (defects or problems that prevent correct operation) within computer programs, software, or systems.
Debugging tactics can involve in ...
from testing in 1979.
Although his attention was on breakage testing ("A successful test case is one that detects an as-yet undiscovered error."
), it illustrated the desire of the software engineering community to separate fundamental development activities, such as debugging, from that of verification.
Testing approach
Static, dynamic, and passive testing
There are many approaches available in software testing.
Reviews
A review is an evaluation of a publication, product, service, or company or a critical take on current affairs in literature, politics or culture. In addition to a critical evaluation, the review's author may assign the work a rating to indic ...
,
walkthroughs, or
inspections
An inspection is, most generally, an organized examination or formal evaluation exercise. In engineering activities inspection involves the measurements, tests, and gauges applied to certain characteristics in regard to an object or activity ...
are referred to as static testing, whereas executing programmed code with a given set of
test case
In software engineering, a test case is a specification of the inputs, execution conditions, testing procedure, and expected results that define a single test to be executed to achieve a particular software testing objective, such as to exercise ...
s is referred to as
dynamic testing.
Static testing is often implicit, like proofreading, plus when programming tools/text editors check source code structure or compilers (pre-compilers) check syntax and data flow as
static program analysis
In computer science, static program analysis (or static analysis) is the analysis of computer programs performed without executing them, in contrast with dynamic program analysis, which is performed on programs during their execution.
The term ...
. Dynamic testing takes place when the program itself is run. Dynamic testing may begin before the program is 100% complete in order to test particular sections of code and are applied to discrete
functions or modules.
Typical techniques for these are either using
stubs/drivers or execution from a
debugger
A debugger or debugging tool is a computer program used to software testing, test and debugging, debug other programs (the "target" program). The main use of a debugger is to run the target program under controlled conditions that permit the pr ...
environment.
Static testing involves
verification
Verify or verification may refer to:
General
* Verification and validation, in engineering or quality management systems, is the act of reviewing, inspecting or testing, in order to establish and document that a product, service or system meets ...
, whereas dynamic testing also involves
validation.
Passive testing means verifying the system behavior without any interaction with the software product. Contrary to active testing, testers do not provide any test data but look at system logs and traces. They mine for patterns and specific behavior in order to make some kind of decisions. This is related to offline
runtime verification and
log analysis
In computer log management and intelligence, log analysis (or ''system and network log analysis'') is an art and science seeking to make sense of computer-generated records (also called log or audit trail records). The process of creating such reco ...
.
Exploratory approach
Exploratory testing Exploratory testing is an approach to software testing that is concisely described as simultaneous learning, test design and test execution. Cem Kaner, who coined the term in 1984, defines exploratory testing as "a style of software testing that em ...
is an approach to software testing that is concisely described as simultaneous learning,
test design, and test execution.
Cem Kaner, who coined the term in 1984,
defines exploratory testing as "a style of software testing that emphasizes the personal freedom and responsibility of the individual tester to continually optimize the quality of his/her work by treating test-related learning, test design, test execution, and test result interpretation as mutually supportive activities that run in parallel throughout the project."
[
]
The "box" approach
Software testing methods are traditionally divided into white- and black-box testing. These two approaches are used to describe the point of view that the tester takes when designing test cases. A hybrid approach called grey-box testing may also be applied to software testing methodology. With the concept of grey-box testing—which develops tests from specific design elements—gaining prominence, this "arbitrary distinction" between black- and white-box testing has faded somewhat.
White-box testing
White-box testing (also known as clear box testing, glass box testing, transparent box testing, and structural testing) verifies the internal structures or workings of a program, as opposed to the functionality exposed to the end-user. In white-box testing, an internal perspective of the system (the source code), as well as programming skills, are used to design test cases. The tester chooses inputs to exercise paths through the code and determine the appropriate outputs. This is analogous to testing nodes in a circuit, e.g., in-circuit test
In-circuit testing (ICT) is an example of white box testing where an electrical probe tests a populated printed circuit board (PCB), checking for shorts, opens, resistance, capacitance, and other basic quantities which will show whether the assemb ...
ing (ICT).
While white-box testing can be applied at the unit
Unit may refer to:
Arts and entertainment
* UNIT, a fictional military organization in the science fiction television series ''Doctor Who''
* Unit of action, a discrete piece of action (or beat) in a theatrical presentation
Music
* ''Unit'' (alb ...
, integration
Integration may refer to:
Biology
*Multisensory integration
*Path integration
* Pre-integration complex, viral genetic material used to insert a viral genome into a host genome
*DNA integration, by means of site-specific recombinase technology, ...
, and system
A system is a group of Interaction, interacting or interrelated elements that act according to a set of rules to form a unified whole. A system, surrounded and influenced by its environment (systems), environment, is described by its boundaries, ...
levels of the software testing process, it is usually done at the unit level. It can test paths within a unit, paths between units during integration, and between subsystems during a system–level test. Though this method of test design can uncover many errors or problems, it might not detect unimplemented parts of the specification or missing requirements.
Techniques used in white-box testing include:
* API testing – testing of the application using public and private APIs (application programming interfaces)
* Code coverage
In computer science, test coverage is a percentage measure of the degree to which the source code of a program is executed when a particular test suite is run. A program with high test coverage has more of its source code executed during testing, ...
– creating tests to satisfy some criteria of code coverage (for example, the test designer can create tests to cause all statements in the program to be executed at least once)
* Fault injection
In computer science, fault injection is a testing technique for understanding how computing systems behave when stressed in unusual ways. This can be achieved using physical- or software-based means, or using a hybrid approach. Widely studied phys ...
methods – intentionally introducing faults to gauge the efficacy of testing strategies
* Mutation testing
Mutation testing (or ''mutation analysis'' or ''program mutation'') is used to design new software tests and evaluate the quality of existing software tests. Mutation testing involves modifying a program in small ways. Each mutated version is call ...
methods
* Static testing
In computer science, static program analysis (or static analysis) is the analysis of computer programs performed without executing them, in contrast with dynamic program analysis, which is performed on programs during their execution.
The term ...
methods
Code coverage tools can evaluate the completeness of a test suite that was created with any method, including black-box testing. This allows the software team to examine parts of a system that are rarely tested and ensures that the most important function points have been tested. Code coverage as a software metric
In software engineering and development, a software metric is a standard of measure of a degree to which a software system or process possesses some property. Even if a metric is not a measurement (metrics are functions, while measurements are t ...
can be reported as a percentage for:
:* ''Function coverage'', which reports on functions executed
:* ''Statement coverage'', which reports on the number of lines executed to complete the test
:* ''Decision coverage'', which reports on whether both the True and the False branch of a given test has been executed
100% statement coverage ensures that all code paths or branches (in terms of control flow
In computer science, control flow (or flow of control) is the order in which individual statements, instructions or function calls of an imperative program are executed or evaluated. The emphasis on explicit control flow distinguishes an ''imper ...
) are executed at least once. This is helpful in ensuring correct functionality, but not sufficient since the same code may process different inputs correctly or incorrectly. Pseudo-tested functions and methods are those that are covered but not specified (it is possible to remove their body without breaking any test case).
Black-box testing
Black-box testing (also known as functional testing) treats the software as a "black box," examining functionality without any knowledge of internal implementation, without seeing the source code. The testers are only aware of what the software is supposed to do, not how it does it. Black-box testing methods include: equivalence partitioning
Equivalence partitioning or equivalence class partitioning (ECP) is a software testing technique that divides the input data of a software unit into partitions of equivalent data from which test cases can be derived. In principle, test cases are d ...
, boundary value analysis, all-pairs testing In computer science, all-pairs testing or pairwise testing is a combinatorial method of software testing that, for ''each pair'' of input parameters to a system (typically, a software algorithm), tests all possible discrete combinations of those par ...
, state transition table
State may refer to:
Arts, entertainment, and media Literature
* ''State Magazine'', a monthly magazine published by the U.S. Department of State
* ''The State'' (newspaper), a daily newspaper in Columbia, South Carolina, United States
* ''Our S ...
s, decision table
Decision tables are a concise visual representation for specifying which actions to perform depending on given conditions. They are algorithms whose output is a set of actions. The information expressed in decision tables could also be represented ...
testing, fuzz testing
Fuzz may refer to:
* Fuzz (film), ''Fuzz'' (film), a 1972 American comedy
* ''Fuzz: When Nature Breaks the Law'', a nonfiction book by Mary Roach
* The fuzz, a List of slang terms for police officers, slang term for police officers
Music
* Fuzz ...
, model-based testing
Model-based testing is an application of model-based design for designing and optionally also executing artifacts to perform software testing or system testing. Models can be used to represent the desired behavior of a system under test (SUT), or ...
, use case
In software and systems engineering, the phrase use case is a polyseme with two senses:
# A usage scenario for a piece of software; often used in the plural to suggest situations where a piece of software may be useful.
# A potential scenario ...
testing, exploratory testing Exploratory testing is an approach to software testing that is concisely described as simultaneous learning, test design and test execution. Cem Kaner, who coined the term in 1984, defines exploratory testing as "a style of software testing that em ...
, and specification-based testing.
Specification-based testing aims to test the functionality of software according to the applicable requirements. This level of testing usually requires thorough test case
In software engineering, a test case is a specification of the inputs, execution conditions, testing procedure, and expected results that define a single test to be executed to achieve a particular software testing objective, such as to exercise ...
s to be provided to the tester, who then can simply verify that for a given input, the output value (or behavior), either "is" or "is not" the same as the expected value specified in the test case.
Test cases are built around specifications and requirements, i.e., what the application is supposed to do. It uses external descriptions of the software, including specifications, requirements, and designs to derive test cases. These tests can be functional
Functional may refer to:
* Movements in architecture:
** Functionalism (architecture)
** Form follows function
* Functional group, combination of atoms within molecules
* Medical conditions without currently visible organic basis:
** Functional sy ...
or non-functional, though usually functional.
Specification-based testing may be necessary to assure correct functionality, but it is insufficient to guard against complex or high-risk situations.
One advantage of the black box technique is that no programming knowledge is required. Whatever biases the programmers may have had, the tester likely has a different set and may emphasize different areas of functionality. On the other hand, black-box testing has been said to be "like a walk in a dark labyrinth without a flashlight." Because they do not examine the source code, there are situations when a tester writes many test cases to check something that could have been tested by only one test case or leaves some parts of the program untested.
This method of test can be applied to all levels of software testing: unit
Unit may refer to:
Arts and entertainment
* UNIT, a fictional military organization in the science fiction television series ''Doctor Who''
* Unit of action, a discrete piece of action (or beat) in a theatrical presentation
Music
* ''Unit'' (alb ...
, integration
Integration may refer to:
Biology
*Multisensory integration
*Path integration
* Pre-integration complex, viral genetic material used to insert a viral genome into a host genome
*DNA integration, by means of site-specific recombinase technology, ...
, system
A system is a group of Interaction, interacting or interrelated elements that act according to a set of rules to form a unified whole. A system, surrounded and influenced by its environment (systems), environment, is described by its boundaries, ...
and acceptance
Acceptance in human psychology is a person's assent to the reality of a situation, recognizing a process or condition (often a negative or uncomfortable situation) without attempting to change it or protest it. The concept is close in meaning to ...
. It typically comprises most if not all testing at higher levels, but can also dominate unit testing as well.
Component interface testing
Component interface testing is a variation of black-box testing
Black-box testing is a method of software testing that examines the functionality of an application without peering into its internal structures or workings. This method of test can be applied virtually to every level of software testing: unit, ...
, with the focus on the data values beyond just the related actions of a subsystem component. The practice of component interface testing can be used to check the handling of data passed between various units, or subsystem components, beyond full integration testing between those units. The data being passed can be considered as "message packets" and the range or data types can be checked, for data generated from one unit, and tested for validity before being passed into another unit. One option for interface testing is to keep a separate log file of data items being passed, often with a timestamp logged to allow analysis of thousands of cases of data passed between units for days or weeks. Tests can include checking the handling of some extreme data values while other interface variables are passed as normal values.[ Unusual data values in an interface can help explain unexpected performance in the next unit.
]
= Visual testing
=
The aim of visual testing is to provide developers with the ability to examine what was happening at the point of software failure by presenting the data in such a way that the developer can easily find the information she or he requires, and the information is expressed clearly.
At the core of visual testing is the idea that showing someone a problem (or a test failure), rather than just describing it, greatly increases clarity and understanding. Visual testing, therefore, requires the recording of the entire test process – capturing everything that occurs on the test system in video format. Output videos are supplemented by real-time tester input via picture-in-a-picture webcam and audio commentary from microphones.
Visual testing provides a number of advantages. The quality of communication is increased drastically because testers can show the problem (and the events leading up to it) to the developer as opposed to just describing it and the need to replicate test failures will cease to exist in many cases. The developer will have all the evidence she or he requires of a test failure and can instead focus on the cause of the fault and how it should be fixed.
Ad hoc testing Ad hoc testing is a commonly used term for planned software testing that is performed without initial test case documentation; however, ad hoc testing can also be applied to other scientific research and quality control efforts. Ad hoc tests are use ...
and exploratory testing Exploratory testing is an approach to software testing that is concisely described as simultaneous learning, test design and test execution. Cem Kaner, who coined the term in 1984, defines exploratory testing as "a style of software testing that em ...
are important methodologies for checking software integrity, because they require less preparation time to implement, while the important bugs can be found quickly. In ad hoc testing, where testing takes place in an improvised, impromptu way, the ability of the tester(s) to base testing off documented methods and then improvise variations of those tests can result in more rigorous examination of defect fixes. However, unless strict documentation of the procedures are maintained, one of the limits of ad hoc testing is lack of repeatability.
Grey-box testing
Grey-box testing (American spelling: gray-box testing) involves having knowledge of internal data structures and algorithms for purposes of designing tests while executing those tests at the user, or black-box level. The tester will often have access to both "the source code and the executable binary." Grey-box testing may also include reverse engineering
Reverse engineering (also known as backwards engineering or back engineering) is a process or method through which one attempts to understand through deductive reasoning how a previously made device, process, system, or piece of software accompli ...
(using dynamic code analysis) to determine, for instance, boundary values or error messages. Manipulating input data and formatting output do not qualify as grey-box, as the input and output are clearly outside of the "black box" that we are calling the system under test. This distinction is particularly important when conducting integration testing between two modules of code written by two different developers, where only the interfaces are exposed for the test.
By knowing the underlying concepts of how the software works, the tester makes better-informed testing choices while testing the software from outside. Typically, a grey-box tester will be permitted to set up an isolated testing environment with activities such as seeding a database
In computing, a database is an organized collection of data stored and accessed electronically. Small databases can be stored on a file system, while large databases are hosted on computer clusters or cloud storage. The design of databases sp ...
. The tester can observe the state of the product being tested after performing certain actions such as executing SQL statements against the database and then executing queries to ensure that the expected changes have been reflected. Grey-box testing implements intelligent test scenarios, based on limited information. This will particularly apply to data type handling, exception handling
In computing and computer programming, exception handling is the process of responding to the occurrence of ''exceptions'' – anomalous or exceptional conditions requiring special processing – during the execution of a program. In general, an ...
, and so on.
Testing levels
Broadly speaking, there are at least three levels of testing: unit testing, integration testing, and system testing. However, a fourth level, acceptance testing, may be included by developers. This may be in the form of operational acceptance testing or be simple end-user (beta) testing, testing to ensure the software meets functional expectations. Based on the ISTQB Certified Test Foundation Level syllabus, test levels includes those four levels, and the fourth level is named acceptance testing. Tests are frequently grouped into one of these levels by where they are added in the software development process, or by the level of specificity of the test.
Unit testing
Unit testing refers to tests that verify the functionality of a specific section of code, usually at the function level. In an object-oriented environment, this is usually at the class level, and the minimal unit tests include the constructors and destructors.
These types of tests are usually written by developers as they work on code (white-box style), to ensure that the specific function is working as expected. One function might have multiple tests, to catch corner case
In engineering, a corner case (or pathological case) involves a problem or situation that occurs only outside normal operating parameters—specifically one that manifests itself when multiple environmental variables or conditions are simultaneou ...
s or other branches in the code. Unit testing alone cannot verify the functionality of a piece of software, but rather is used to ensure that the building blocks of the software work independently from each other.
Unit testing is a software development process that involves a synchronized application of a broad spectrum of defect prevention and detection strategies in order to reduce software development risks, time, and costs. It is performed by the software developer or engineer during the construction phase of the software development life cycle. Unit testing aims to eliminate construction errors before code is promoted to additional testing; this strategy is intended to increase the quality of the resulting software as well as the efficiency of the overall development process.
Depending on the organization's expectations for software development, unit testing might include static code analysis
In computer science, static program analysis (or static analysis) is the analysis of computer programs performed without executing them, in contrast with dynamic program analysis, which is performed on programs during their execution.
The term i ...
, data-flow analysis
In computing, dataflow is a broad concept, which has various meanings depending on the application and context. In the context of software architecture, data flow relates to stream processing or reactive programming.
Software architecture
Dataf ...
, metrics analysis, peer code reviews, code coverage
In computer science, test coverage is a percentage measure of the degree to which the source code of a program is executed when a particular test suite is run. A program with high test coverage has more of its source code executed during testing, ...
analysis and other software testing practices.
Integration testing
Integration testing is any type of software testing that seeks to verify the interfaces between components against a software design. Software components may be integrated in an iterative way or all together ("big bang"). Normally the former is considered a better practice since it allows interface issues to be located more quickly and fixed.
Integration testing works to expose defects in the interfaces and interaction between integrated components (modules). Progressively larger groups of tested software components corresponding to elements of the architectural design are integrated and tested until the software works as a system.
Integration tests usually involve a lot of code, and produce traces that are larger than those produced by unit tests. This has an impact on the ease of localizing the fault when an integration test fails. To overcome this issue, it has been proposed to automatically cut the large tests in smaller pieces to improve fault localization.
System testing
System testing tests a completely integrated system to verify that the system meets its requirements.[ For example, a system test might involve testing a login interface, then creating and editing an entry, plus sending or printing results, followed by summary processing or deletion (or archiving) of entries, then logoff.
]
Acceptance testing
Acceptance testing commonly includes the following four types:
* User acceptance testing (UAT)
* Operational acceptance testing (OAT)
* Contractual and regulatory acceptance testing
* Alpha and beta testing
UAT as well as alpha and beta testing are described in the next testing types section.
Operational acceptance is used to conduct operational readiness (pre-release) of a product, service or system as part of a quality management system. OAT is a common type of non-functional software testing, used mainly in software development
Software development is the process of conceiving, specifying, designing, programming, documenting, testing, and bug fixing involved in creating and maintaining applications, frameworks, or other software components. Software development invol ...
and software maintenance
Software maintenance in software engineering is the modification of a software product after delivery to correct faults, to improve performance or other attributes.
A common perception of maintenance is that it merely involves fixing defects. H ...
projects. This type of testing focuses on the operational readiness of the system to be supported, or to become part of the production environment. Hence, it is also known as operational readiness testing (ORT) or Operations readiness and assurance
Operations readiness and assurance (OR&A) is a process used in the performance of primarily oil, gas and energy projects, to measure progress towards achieving the state of "readiness to operate".
OR&A also includes an assurance component which ...
(OR&A) testing. Functional testing
Functional testing is a quality assurance (QA) processPrasad, Dr. K.V.K.K. (2008) ''ISTQB Certification Study Guide'', Wiley, , p. vi and a type of black-box testing that bases its test cases on the specifications of the software component unde ...
within OAT is limited to those tests that are required to verify the ''non-functional'' aspects of the system.
In addition, the software testing should ensure that the portability of the system, as well as working as expected, does not also damage or partially corrupt its operating environment or cause other processes within that environment to become inoperative.
Contractual acceptance testing is performed based on the contract's acceptance criteria defined during the agreement of the contract, while regulatory acceptance testing is performed based on the relevant regulations to the software product. Both of these two testings can be performed by users or independent testers. Regulation acceptance testing sometimes involves the regulatory agencies auditing the test results.
Testing types, techniques and tactics
Different labels and ways of grouping testing may be testing types, software testing tactics
This article discusses a set of tactics useful in software testing. It is intended as a comprehensive list of tactical approaches to Software Quality Assurance (more widely colloquially known as Quality Assurance (traditionally called by the acron ...
or techniques.
Installation testing
Most software systems have installation procedures that are needed before they can be used for their main purpose. Testing these procedures to achieve an installed software system that may be used is known as installation testing.
Compatibility testing
A common cause of software failure (real or perceived) is a lack of its compatibility with other application software
Application may refer to:
Mathematics and computing
* Application software, computer software designed to help the user to perform specific tasks
** Application layer, an abstraction layer that specifies protocols and interface methods used in a c ...
, operating system
An operating system (OS) is system software that manages computer hardware, software resources, and provides common services for computer programs.
Time-sharing operating systems schedule tasks for efficient use of the system and may also in ...
s (or operating system version
Version may refer to:
Computing
* Software version, a set of numbers that identify a unique evolution of a computer program
* VERSION (CONFIG.SYS directive), a configuration directive in FreeDOS
Music
* Cover version
* Dub version
* Remix
* ''Ve ...
s, old or new), or target environments that differ greatly from the original (such as a terminal
Terminal may refer to:
Computing Hardware
* Terminal (electronics), a device for joining electrical circuits together
* Terminal (telecommunication), a device communicating over a line
* Computer terminal, a set of primary input and output dev ...
or GUI
The GUI ( "UI" by itself is still usually pronounced . or ), graphical user interface, is a form of user interface that allows users to interact with electronic devices through graphical icons and audio indicator such as primary notation, inste ...
application intended to be run on the desktop
A desktop traditionally refers to:
* The surface of a desk (often to distinguish office appliances that fit on a desk, such as photocopiers and printers, from larger equipment covering its own area on the floor)
Desktop may refer to various compu ...
now being required to become a Web application
A web application (or web app) is application software that is accessed using a web browser. Web applications are delivered on the World Wide Web to users with an active network connection.
History
In earlier computing models like client-serve ...
, which must render in a Web browser
A web browser is application software for accessing websites. When a user requests a web page from a particular website, the browser retrieves its files from a web server and then displays the page on the user's screen. Browsers are used on ...
). For example, in the case of a lack of backward compatibility
Backward compatibility (sometimes known as backwards compatibility) is a property of an operating system, product, or technology that allows for interoperability with an older legacy system, or with input designed for such a system, especially i ...
, this can occur because the programmers develop and test software only on the latest version of the target environment, which not all users may be running. This results in the unintended consequence that the latest work may not function on earlier versions of the target environment, or on older hardware that earlier versions of the target environment were capable of using. Sometimes such issues can be fixed by proactively abstracting operating system functionality into a separate program module
Module, modular and modularity may refer to the concept of modularity. They may also refer to:
Computing and engineering
* Modular design, the engineering discipline of designing complex devices using separately designed sub-components
* Mo ...
or library
A library is a collection of materials, books or media that are accessible for use and not just for display purposes. A library provides physical (hard copies) or digital access (soft copies) materials, and may be a physical location or a vir ...
.
Smoke and sanity testing
Sanity testing
A sanity check or sanity test is a basic test to quickly evaluate whether a claim or the result of a calculation can possibly be true. It is a simple check to see if the produced material is rational (that the material's creator was thinking ration ...
determines whether it is reasonable to proceed with further testing.
Smoke testing consists of minimal attempts to operate the software, designed to determine whether there are any basic problems that will prevent it from working at all. Such tests can be used as build verification test.
Regression testing
Regression testing focuses on finding defects after a major code change has occurred. Specifically, it seeks to uncover software regression
A software regression is a type of software bug where a feature that has worked before stops working. This may happen after changes are applied to the software's source code, including the addition of new features and bug fixes. They may also be ...
s, as degraded or lost features, including old bugs that have come back. Such regressions occur whenever software functionality that was previously working correctly, stops working as intended. Typically, regressions occur as an unintended consequence
In the social sciences, unintended consequences (sometimes unanticipated consequences or unforeseen consequences) are outcomes of a purposeful action that are not intended or foreseen. The term was popularised in the twentieth century by Ameri ...
of program changes, when the newly developed part of the software collides with the previously existing code. Regression testing is typically the largest test effort in commercial software development, due to checking numerous details in prior software features, and even new software can be developed while using some old test cases to test parts of the new design to ensure prior functionality is still supported.
Common methods of regression testing include re-running previous sets of test cases and checking whether previously fixed faults have re-emerged. The depth of testing depends on the phase in the release process and the risk
In simple terms, risk is the possibility of something bad happening. Risk involves uncertainty about the effects/implications of an activity with respect to something that humans value (such as health, well-being, wealth, property or the environme ...
of the added features. They can either be complete, for changes added late in the release or deemed to be risky, or be very shallow, consisting of positive tests on each feature, if the changes are early in the release or deemed to be of low risk. In regression testing, it is important to have strong assertions on the existing behavior. For this, it is possible to generate and add new assertions in existing test cases, this is known as automatic test amplification.
Acceptance testing
Acceptance testing can mean one of two things:
# A smoke test is used as a build acceptance test prior to further testing, e.g., before integration
Integration may refer to:
Biology
*Multisensory integration
*Path integration
* Pre-integration complex, viral genetic material used to insert a viral genome into a host genome
*DNA integration, by means of site-specific recombinase technology, ...
or regression.
# Acceptance testing performed by the customer, often in their lab environment on their own hardware, is known as user acceptance testing
In engineering and its various subdisciplines, acceptance testing is a test conducted to determine if the requirements of a specification or contract are met. It may involve chemical tests, physical tests, or performance tests.
In systems en ...
(UAT). Acceptance testing may be performed as part of the hand-off process between any two phases of development.
Alpha testing
Alpha testing is simulated or actual operational testing by potential users/customers or an independent test team at the developers' site. Alpha testing is often employed for off-the-shelf software as a form of internal acceptance testing before the software goes to beta testing.
Beta testing
Beta testing comes after alpha testing and can be considered a form of external user acceptance testing
In engineering and its various subdisciplines, acceptance testing is a test conducted to determine if the requirements of a specification or contract are met. It may involve chemical tests, physical tests, or performance tests.
In systems en ...
. Versions of the software, known as beta version
A software release life cycle is the sum of the stages of development and maturity for a piece of computer software ranging from its initial development to its eventual release, and including updated versions of the released version to help impro ...
s, are released to a limited audience outside of the programming team known as beta testers. The software is released to groups of people so that further testing can ensure the product has few faults or bugs. Beta versions can be made available to the open public to increase the feedback
Feedback occurs when outputs of a system are routed back as inputs as part of a chain of cause-and-effect that forms a circuit or loop. The system can then be said to ''feed back'' into itself. The notion of cause-and-effect has to be handled ...
field to a maximal number of future users and to deliver value earlier, for an extended or even indefinite period of time (perpetual beta
Perpetual beta is the keeping of software or a system at the beta development stage for an extended or indefinite period of time. It is often used by developers when they continue to release new features that might not be fully tested. Perpetual ...
).
Functional vs non-functional testing
Functional testing
Functional testing is a quality assurance (QA) processPrasad, Dr. K.V.K.K. (2008) ''ISTQB Certification Study Guide'', Wiley, , p. vi and a type of black-box testing that bases its test cases on the specifications of the software component unde ...
refers to activities that verify a specific action or function of the code. These are usually found in the code requirements documentation, although some development methodologies work from use cases or user stories. Functional tests tend to answer the question of "can the user do this" or "does this particular feature work."
Non-functional testing refers to aspects of the software that may not be related to a specific function or user action, such as scalability
Scalability is the property of a system to handle a growing amount of work by adding resources to the system.
In an economic context, a scalable business model implies that a company can increase sales given increased resources. For example, a ...
or other performance
A performance is an act of staging or presenting a play, concert, or other form of entertainment. It is also defined as the action or process of carrying out or accomplishing an action, task, or function.
Management science
In the work place ...
, behavior under certain constraints, or security
Security is protection from, or resilience against, potential harm (or other unwanted coercive change) caused by others, by restraining the freedom of others to act. Beneficiaries (technically referents) of security may be of persons and social ...
. Testing will determine the breaking point, the point at which extremes of scalability or performance leads to unstable execution. Non-functional requirements tend to be those that reflect the quality of the product, particularly in the context of the suitability perspective of its users.
Continuous testing
Continuous testing is the process of executing automated tests as part of the software delivery pipeline to obtain immediate feedback on the business risks associated with a software release candidate. Continuous testing includes the validation of both functional requirements
In software engineering and systems engineering, a functional requirement defines a function of a system or its component, where a function is described as a specification of behavior between inputs and outputs.
Functional requirements may invol ...
and non-functional requirements
In systems engineering and requirements engineering, a non-functional requirement (NFR) is a requirement that specifies criteria that can be used to judge the operation of a system, rather than specific behaviours. They are contrasted with func ...
; the scope of testing extends from validating bottom-up requirements or user stories to assessing the system requirements associated with overarching business goals.
Destructive testing
Destructive testing attempts to cause the software or a sub-system to fail. It verifies that the software functions properly even when it receives invalid or unexpected inputs, thereby establishing the robustness
Robustness is the property of being strong and healthy in constitution. When it is transposed into a system, it refers to the ability of tolerating perturbations that might affect the system’s functional body. In the same line ''robustness'' ca ...
of input validation and error-management routines. Software fault injection, in the form of fuzzing
In programming and software development, fuzzing or fuzz testing is an automated software testing technique that involves providing invalid, unexpected, or random data as inputs to a computer program. The program is then monitored for exceptions ...
, is an example of failure testing. Various commercial non-functional testing tools are linked from the software fault injection page; there are also numerous open-source and free software tools available that perform destructive testing.
Software performance testing
Performance testing is generally executed to determine how a system or sub-system performs in terms of responsiveness and stability under a particular workload. It can also serve to investigate, measure, validate or verify other quality attributes of the system, such as scalability, reliability and resource usage.
''Load testing
Load testing is the process of putting demand on a structure or system and measuring its response.
Software load testing
The term ''load testing'' is used in different ways in the professional software testing community. ''Load testing'' gen ...
'' is primarily concerned with testing that the system can continue to operate under a specific load, whether that be large quantities of data or a large number of users
Ancient Egyptian roles
* User (ancient Egyptian official), an ancient Egyptian nomarch (governor) of the Eighth Dynasty
* Useramen, an ancient Egyptian vizier also called "User"
Other uses
* User (computing)
A user is a person who ...
. This is generally referred to as software scalability
Scalability is the property of a system to handle a growing amount of work by adding resources to the system.
In an economic context, a scalable business model implies that a company can increase sales given increased resources. For example, a ...
. The related load testing activity of when performed as a non-functional activity is often referred to as ''endurance testing''. ''Volume testing {{Unreferenced, date=March 2008
Volume testing belongs to the group of non-functional tests, which are often misunderstood and/or used interchangeably. Volume testing refers to testing a software application with a certain amount of data. This amou ...
'' is a way to test software functions even when certain components (for example a file or database) increase radically in size. ''Stress testing
Stress testing (sometimes called torture testing) is a form of deliberately intense or thorough testing used to determine the stability of a given system, critical infrastructure or entity. It involves testing beyond normal operational capacity, ...
'' is a way to test reliability under unexpected or rare workloads. ''Stability testing'' (often referred to as load or endurance testing) checks to see if the software can continuously function well in or above an acceptable period.
There is little agreement on what the specific goals of performance testing are. The terms load testing, performance testing, scalability testing Scalability testing, is the testing of a software application to measure its capability to scale up or scale out in terms of any of its non-functional capability.
Performance, scalability and reliability testing are usually grouped together by so ...
, and volume testing, are often used interchangeably.
Real-time software systems have strict timing constraints. To test if timing constraints are met, real-time testing is used.
Usability testing
Usability testing
Usability testing is a technique used in user-centered interaction design to evaluate a product by testing it on users. This can be seen as an irreplaceable usability practice, since it gives direct input on how real users use the system. It is m ...
is to check if the user interface is easy to use and understand. It is concerned mainly with the use of the application. This is not a kind of testing that can be automated; actual human users are needed, being monitored by skilled UI designers.
Accessibility testing
Accessibility
Accessibility is the design of products, devices, services, vehicles, or environments so as to be usable by people with disabilities. The concept of accessible design and practice of accessible development ensures both "direct access" (i. ...
testing is done to ensure that the software is accessible to persons with disabilities. Some of the common web accessibility tests are
* Ensuring that the color contrast between the font and the background color is appropriate
* Font Size
* Alternate Texts for multimedia content
* Ability to use the system using the computer keyboard in addition to the mouse.
''Common Standards for compliance''
* Americans with Disabilities Act of 1990
The Americans with Disabilities Act of 1990 or ADA () is a civil rights law that prohibits discrimination based on disability. It affords similar protections against discrimination to Americans with disabilities as the Civil Rights Act of 19 ...
* Section 508 Amendment to the Rehabilitation Act of 1973
In 1998 the US Congress amended the Rehabilitation Act to require Federal agencies to make their electronic and information technology accessible to people with disabilities. Section 508 was enacted to eliminate barriers in information technolog ...
* Web Accessibility Initiative
The World Wide Web Consortium (W3C)'s Web Accessibility Initiative (WAI) is an effort to improve the accessibility of the World Wide Web (WWW or Web) for people with disabilities. People with disabilities may encounter difficulties when using com ...
(WAI) of the World Wide Web Consortium
The World Wide Web Consortium (W3C) is the main international standards organization for the World Wide Web. Founded in 1994 and led by Tim Berners-Lee, the consortium is made up of member organizations that maintain full-time staff working to ...
(W3C)
Security testing
Security testing
Security testing is a process intended to reveal flaws in the security mechanisms of an information system that protect data and maintain functionality as intended. Due to the logical limitations of security testing, passing the security testing ...
is essential for software that processes confidential data to prevent system intrusion by hackers
A hacker is a person skilled in information technology who uses their technical knowledge to achieve a goal or overcome an obstacle, within a computerized system by non-standard means. Though the term ''hacker'' has become associated in popu ...
.
The International Organization for Standardization (ISO) defines this as a "type of testing conducted to evaluate the degree to which a test item, and associated data and information, are protected so that unauthorised persons or systems cannot use, read or modify them, and authorized persons or systems are not denied access to them."
Internationalization and localization
Testing for internationalization and localization
In computing, internationalization and localization (American) or internationalisation and localisation (British English), often abbreviated i18n and L10n, are means of adapting computer software to different languages, regional peculiarities and ...
validates that the software can be used with different languages and geographic regions. The process of pseudolocalization is used to test the ability of an application to be translated to another language, and make it easier to identify when the localization process may introduce new bugs into the product.
Globalization testing verifies that the software is adapted for a new culture (such as different currencies or time zones).
Actual translation to human languages must be tested, too. Possible localization and globalization failures include:
* Software is often localized by translating a list of strings
String or strings may refer to:
*String (structure), a long flexible structure made from threads twisted together, which is used to tie, bind, or hang other objects
Arts, entertainment, and media Films
* ''Strings'' (1991 film), a Canadian anim ...
out of context, and the translator may choose the wrong translation for an ambiguous source string.
* Technical terminology may become inconsistent, if the project is translated by several people without proper coordination or if the translator is imprudent.
* Literal word-for-word translations may sound inappropriate, artificial or too technical in the target language.
* Untranslated messages in the original language may be left hard coded in the source code.
* Some messages may be created automatically at run time
Run(s) or RUN may refer to:
Places
* Run (island), one of the Banda Islands in Indonesia
* Run (stream), a stream in the Dutch province of North Brabant
People
* Run (rapper), Joseph Simmons, now known as "Reverend Run", from the hip-hop group ...
and the resulting string may be ungrammatical, functionally incorrect, misleading or confusing.
* Software may use a keyboard shortcut
computing, a keyboard shortcut also known as hotkey is a series of one or several keys to quickly invoke a software program or perform a preprogrammed action. This action may be part of the standard functionality of the operating system or ...
that has no function on the source language's keyboard layout
A keyboard layout is any specific physical, visual or functional arrangement of the keys, legends, or key-meaning associations (respectively) of a computer keyboard, mobile phone, or other computer-controlled typographic keyboard.
is the actua ...
, but is used for typing characters in the layout of the target language.
* Software may lack support for the character encoding
Character encoding is the process of assigning numbers to Graphics, graphical character (computing), characters, especially the written characters of Language, human language, allowing them to be Data storage, stored, Data communication, transmi ...
of the target language.
* Fonts and font sizes that are appropriate in the source language may be inappropriate in the target language; for example, CJK characters
In internationalization, CJK characters is a collective term for the Chinese, Japanese, and Korean languages, all of which include Chinese characters and derivatives in their writing systems, sometimes paired with other scripts. Collectively, the ...
may become unreadable, if the font is too small.
* A string in the target language may be longer than the software can handle. This may make the string partly invisible to the user or cause the software to crash or malfunction.
* Software may lack proper support for reading or writing bi-directional text
A bidirectional text contains two text directionalities, right-to-left (RTL) and left-to-right (LTR). It generally involves text containing different types of alphabets, but may also refer to boustrophedon, which is changing text direction in ea ...
.
* Software may display images with text that was not localized.
* Localized operating systems may have differently named system configuration file
In computing, configuration files (commonly known simply as config files) are computer file, files used to configure the Parameter (computer programming), parameters and Initialization (programming), initial settings for some computer programs. T ...
s and environment variable
An environment variable is a dynamic-named value that can affect the way running processes will behave on a computer. They are part of the environment in which a process runs. For example, a running process can query the value of the TEMP envi ...
s and different formats for date and currency
A currency, "in circulation", from la, currens, -entis, literally meaning "running" or "traversing" is a standardization of money in any form, in use or circulation as a medium of exchange, for example banknotes and coins.
A more general def ...
.
Development testing
Development Testing is a software development process that involves the synchronized application of a broad spectrum of defect prevention and detection strategies in order to reduce software development risks, time, and costs. It is performed by the software developer or engineer during the construction phase of the software development lifecycle. Development Testing aims to eliminate construction errors before code is promoted to other testing; this strategy is intended to increase the quality of the resulting software as well as the efficiency of the overall development process.
Depending on the organization's expectations for software development, Development Testing might include static code analysis
In computer science, static program analysis (or static analysis) is the analysis of computer programs performed without executing them, in contrast with dynamic program analysis, which is performed on programs during their execution.
The term i ...
, data flow analysis, metrics analysis, peer code reviews, unit testing, code coverage analysis, traceability Traceability is the capability to trace something. In some cases, it is interpreted as the ability to verify the history, location, or application of an item by means of documented recorded identification.
Other common definitions include the capab ...
, and other software testing practices.
A/B testing
A/B testing is a method of running a controlled experiment to determine if a proposed change is more effective than the current approach. Customers are routed to either a current version (control) of a feature, or to a modified version (treatment) and data is collected to determine which version is better at achieving the desired outcome.
Concurrent testing
Concurrent or concurrency testing assesses the behaviour and performance of software and systems that use concurrent computing
Concurrent computing is a form of computing in which several computations are executed '' concurrently''—during overlapping time periods—instead of ''sequentially—''with one completing before the next starts.
This is a property of a syst ...
, generally under normal usage conditions. Typical problems this type of testing will expose are deadlocks, race conditions and problems with shared memory/resource handling.
Conformance testing or type testing
In software testing, conformance testing verifies that a product performs according to its specified standards. Compilers, for instance, are extensively tested to determine whether they meet the recognized standard for that language.
Output comparison testing
Creating a display expected output, whether as data comparison
In computing, file comparison is the calculation and display of the differences and similarities between data objects, typically text files such as source code.
The methods, implementations, and results are typically called a diff, after the Un ...
of text or screenshots of the UI, is sometimes called snapshot testing or Golden Master Testing unlike many other forms of testing, this cannot detect failures automatically and instead requires that a human evaluate the output for inconsistencies.
Property testing
Property testing is a testing technique where, instead of asserting that specific inputs produce specific expected outputs, the practitioner randomly generates many inputs, runs the program on all of them, and asserts the truth of some "property" that should be true for every pair of input and output. For example, every input to a sort function should have the same length as its output. Every output from a sort function should be a monotonically increasing list.
Property testing libraries allow the user to control the strategy by which random inputs are constructed, to ensure coverage of degenerate cases, or inputs featuring specific patterns that are needed to fully exercise aspects of the implementation under test.
Property testing is also sometimes known as "generative testing" or "QuickCheck testing" since it was introduced and popularized by the Haskell library QuickCheck
QuickCheck is a software library, specifically a combinator library, originally written in the programming language Haskell, designed to assist in software testing by generating test cases for test suites – an approach known as property testi ...
.
Metamorphic testing
Metamorphic testing (MT) is a property-based software testing technique, which can be an effective approach for addressing the test oracle problem and test case generation problem. The test oracle problem is the difficulty of determining the expected outcomes of selected test cases or to determine whether the actual outputs agree with the expected outcomes.
VCR testing
VCR testing, also known as "playback testing" or "record/replay" testing, is a testing technique for increasing the reliability and speed of regression tests that involve a component that is slow or unreliable to communicate with, often a third-party API outside of the tester's control. It involves making a recording ("cassette") of the system's interactions with the external component, and then replaying the recorded interactions as a substitute for communicating with the external system on subsequent runs of the test.
The technique was popularized in web development by the Ruby librar
vcr
Testing process
Traditional waterfall development model
A common practice in waterfall development is that testing is performed by an independent group of testers. This can happen:
* after the functionality is developed, but before it is shipped to the customer. This practice often results in the testing phase being used as a project
A project is any undertaking, carried out individually or collaboratively and possibly involving research or design, that is carefully planned to achieve a particular goal.
An alternative view sees a project managerially as a sequence of even ...
buffer to compensate for project delays, thereby compromising the time devoted to testing.
* at the same moment the development project starts, as a continuous process until the project finishes.
However, even in the waterfall development model, unit testing
In computer programming, unit testing is a software testing method by which individual units of source code—sets of one or more computer program modules together with associated control data, usage procedures, and operating procedures&md ...
is often done by the software development team even when further testing is done by a separate team.
Agile or XP development model
In contrast, some emerging software disciplines such as extreme programming
Extreme programming (XP) is a software development methodology intended to improve software quality and responsiveness to changing customer requirements. As a type of agile software development,"Human Centred Technology Workshop 2006 ", 2006, PD ...
and the agile software development
In software development, agile (sometimes written Agile) practices include requirements discovery and solutions improvement through the collaborative effort of self-organizing and cross-functional teams with their customer(s)/ end user(s), ad ...
movement, adhere to a " test-driven software development" model. In this process, unit tests
In computer programming, unit testing is a software testing method by which individual units of source code—sets of one or more computer program modules together with associated control data, usage procedures, and operating procedures&mda ...
are written first, by the software engineers
Software engineering is a systematic engineering approach to software development.
A software engineer is a person who applies the principles of software engineering to design, develop, maintain, test, and evaluate computer software. The term '' ...
(often with pair programming
Pair programming is an software development technique in which two programmers work together at one workstation. One, the ''driver'', writes code while the other, the ''observer'' or ''navigator'', reviews each line of code as it is typed in. The ...
in the extreme programming methodology). The tests are expected to fail initially. Each failing test is followed by writing just enough code to make it pass. This means the test suites are continuously updated as new failure conditions and corner cases are discovered, and they are integrated with any regression tests that are developed. Unit tests are maintained along with the rest of the software source code and generally integrated into the build process (with inherently interactive tests being relegated to a partially manual build acceptance process).
The ultimate goals of this test process are to support continuous integration and to reduce defect rates.
This methodology increases the testing effort done by development, before reaching any formal testing team. In some other development models, most of the test execution occurs after the requirements have been defined and the coding process has been completed.
A sample testing cycle
Although variations exist between organizations, there is a typical cycle for testing. The sample below is common among organizations employing the Waterfall development
The waterfall model is a breakdown of project activities into linear sequential phases, meaning they are passed down onto each other, where each phase depends on the deliverables of the previous one and corresponds to a specialization of tasks. ...
model. The same practices are commonly found in other development models, but might not be as clear or explicit.
* Requirements analysis
In systems engineering and software engineering, requirements analysis focuses on the tasks that determine the needs or conditions to meet the new or altered product or project, taking account of the possibly conflicting requirements of the ...
: Testing should begin in the requirements phase of the software development life cycle
In software engineering, a software development process is a process of dividing software development work into smaller, parallel, or sequential steps or sub-processes to improve design, product management. It is also known as a software deve ...
. During the design phase, testers work to determine what aspects of a design are testable and with what parameters those tests work.
* Test planning: Test strategy
: ''Compare with Test plan''
A test strategy is an outline that describes the testing approach of the software development cycle. The purpose of a test strategy is to provide a rational deduction from organizational, high-level objectives to actua ...
, test plan A test plan is a document detailing the objectives, resources, and processes for a specific test for a software or hardware product. The plan typically contains a detailed understanding of the eventual workflow.
Test plans
A test plan documents th ...
, testbed
A testbed (also spelled test bed) is a platform for conducting rigorous, transparent, and replicable testing of scientific theories, computational tools, and new technologies.
The term is used across many disciplines to describe experimental rese ...
creation. Since many activities will be carried out during testing, a plan is needed.
* Test development: Test procedures, test scenarios, test case
In software engineering, a test case is a specification of the inputs, execution conditions, testing procedure, and expected results that define a single test to be executed to achieve a particular software testing objective, such as to exercise ...
s, test datasets, test scripts to use in testing software.
* Test execution: Testers execute the software based on the plans and test documents then report any errors found to the development team. This part could be complex when running tests with a lack of programming knowledge.
* Test reporting: Once testing is completed, testers generate metrics and make final reports on their test effort and whether or not the software tested is ready for release.
* Test result analysis: Or Defect Analysis, is done by the development team usually along with the client, in order to decide what defects should be assigned, fixed, rejected (i.e. found software working properly) or deferred to be dealt with later.
* Defect Retesting: Once a defect has been dealt with by the development team, it is retested by the testing team.
* Regression testing
Regression testing (rarely, ''non-regression testing'') is re-running functional and non-functional tests to ensure that previously developed and tested software still performs as expected after a change. If not, that would be called a '' regre ...
: It is common to have a small test program built of a subset of tests, for each integration of new, modified, or fixed software, in order to ensure that the latest delivery has not ruined anything and that the software product as a whole is still working correctly.
* Test Closure: Once the test meets the exit criteria, the activities such as capturing the key outputs, lessons learned, results, logs, documents related to the project are archived and used as a reference for future projects.
Automated testing
Many programming groups are relying more and more on automated testing, especially groups that use test-driven development
Test-driven development (TDD) is a software development process relying on software requirements being converted to test cases before software is fully developed, and tracking all software development by repeatedly testing the software against al ...
. There are many frameworks to write tests in, and continuous integration software will run tests automatically every time code is checked into a version control
In software engineering, version control (also known as revision control, source control, or source code management) is a class of systems responsible for managing changes to computer programs, documents, large web sites, or other collections o ...
system.
While automation cannot reproduce everything that a human can do (and all the ways they think of doing it), it can be very useful for regression testing. However, it does require a well-developed test suite
In software development, a test suite, less commonly known as a validation suite, is a collection of test cases that are intended to be used to test a software program to show that it has some specified set of behaviors. A test suite often contai ...
of testing scripts in order to be truly useful.
Testing tools
Program testing and fault detection can be aided significantly by testing tools and debugger
A debugger or debugging tool is a computer program used to software testing, test and debugging, debug other programs (the "target" program). The main use of a debugger is to run the target program under controlled conditions that permit the pr ...
s.
Testing/debug tools include features such as:
* Program monitors, permitting full or partial monitoring of program code, including:
** Instruction set simulator
An instruction set simulator (ISS) is a simulation model, usually coded in a high-level programming language, which mimics the behavior of a mainframe or microprocessor by "reading" instructions and maintaining internal variables which represent t ...
, permitting complete instruction level monitoring and trace facilities
** Hypervisor
A hypervisor (also known as a virtual machine monitor, VMM, or virtualizer) is a type of computer software, firmware or hardware that creates and runs virtual machines. A computer on which a hypervisor runs one or more virtual machines is calle ...
, permitting complete control of the execution of program code including:-
** Program animation
Program animation or stepping refers to the debugging method of executing code one instruction or line at a time. The programmer may examine the state of the program, machine, and related data before and after execution of a particular line of c ...
, permitting step-by-step execution and conditional breakpoint
In software development, a breakpoint is an intentional stopping or pausing place in a program, put in place for debugging purposes. It is also sometimes simply referred to as a pause.
More generally, a breakpoint is a means of acquiring know ...
at source level or in machine code
In computer programming, machine code is any low-level programming language, consisting of machine language instructions, which are used to control a computer's central processing unit (CPU). Each instruction causes the CPU to perform a very ...
** Code coverage
In computer science, test coverage is a percentage measure of the degree to which the source code of a program is executed when a particular test suite is run. A program with high test coverage has more of its source code executed during testing, ...
reports
* Formatted dump or symbolic debugging
A debug symbol is a special kind of Symbol (programming), symbol that attaches additional information to the symbol table of an object file, such as a shared library or an executable. This information allows a symbolic debugger to gain access to i ...
, tools allowing inspection of program variables on error or at chosen points
* Automated functional Graphical User Interface
The GUI ( "UI" by itself is still usually pronounced . or ), graphical user interface, is a form of user interface that allows users to interact with electronic devices through graphical icons and audio indicator such as primary notation, inste ...
(GUI) testing tools are used to repeat system-level tests through the GUI
* Benchmark
Benchmark may refer to:
Business and economics
* Benchmarking, evaluating performance within organizations
* Benchmark price
* Benchmark (crude oil), oil-specific practices
Science and technology
* Benchmark (surveying), a point of known elevati ...
s, allowing run-time performance comparisons to be made
* Performance analysis (or profiling tools) that can help to highlight hot spots and resource usage
Some of these features may be incorporated into a single composite tool or an Integrated Development Environment
An integrated development environment (IDE) is a software application that provides comprehensive facilities to computer programmers for software development. An IDE normally consists of at least a source code editor, build automation tools a ...
(IDE).
Capture and replay
Capture and replay testing consists in collecting end-to-end usage scenario while interacting with an application and in turning these scenarios into test cases. Possible applications of capture and replay include the generation of regression tests. The SCARPE tool selectively captures a subset of the application under study as it executes. JRapture captures the sequence of interactions between an executing Java program and components on the host system such as files, or events on graphical user interfaces. These sequences can then be replayed for observation-based testing.
Saieva et al. propose to generate ad-hoc tests that replay recorded user execution traces in order to test candidate patches for critical security bugs. Pankti collects object profiles in production to generate focused differential unit tests. This tool enhances capture and replay with the systematic generation of derived test oracle
In computing, software engineering, and software testing, a test oracle (or just oracle) is a mechanism for determining whether a test has passed or failed. The use of oracles involves comparing the output(s) of the system under test, for a given ...
s. AutographQL monitors user requests on GraphQL APIs and generates test cases that can detect schema faults
Measurement in software testing
Quality measures include such topics as correctness, completeness, security
Security is protection from, or resilience against, potential harm (or other unwanted coercive change) caused by others, by restraining the freedom of others to act. Beneficiaries (technically referents) of security may be of persons and social ...
and ISO/IEC 9126
ISO/IEC 9126 ''Software engineering — Product quality'' was an international standard for the evaluation of software quality. It has been replaced by ISO/IEC 25010:2011.
The fundamental objective of the ISO/IEC 9126 standard is to address s ...
requirements such as capability, reliability
Reliability, reliable, or unreliable may refer to:
Science, technology, and mathematics Computing
* Data reliability (disambiguation), a property of some disk arrays in computer storage
* High availability
* Reliability (computer networking), a ...
, efficiency
Efficiency is the often measurable ability to avoid wasting materials, energy, efforts, money, and time in doing something or in producing a desired result. In a more general sense, it is the ability to do things well, successfully, and without ...
, portability, maintainability
In engineering, maintainability is the ease with which a product can be maintained to:
* correct defects or their cause,
* Repair or replace faulty or worn-out components without having to replace still working parts,
* prevent unexpected working ...
, compatibility, and usability
Usability can be described as the capacity of a system to provide a condition for its users to perform the tasks safely, effectively, and efficiently while enjoying the experience. In software engineering, usability is the degree to which a soft ...
.
There are a number of frequently used software metric
In software engineering and development, a software metric is a standard of measure of a degree to which a software system or process possesses some property. Even if a metric is not a measurement (metrics are functions, while measurements are t ...
s, or measures, which are used to assist in determining the state of the software or the adequacy of the testing.
Hierarchy of testing difficulty
Based on the number of test cases required to construct a complete test suite in each context (i.e. a test suite such that, if it is applied to the implementation under test, then we collect enough information to precisely determine whether the system is correct or incorrect according to some specification), a hierarchy of testing difficulty has been proposed.
It includes the following testability
Testability is a primary aspect of Science and the Scientific Method and is a property applying to an empirical hypothesis, involves two components:
#Falsifiability or defeasibility, which means that counterexamples to the hypothesis are logicall ...
classes:
* Class I: there exists a finite complete test suite.
* Class II: any partial distinguishing rate (i.e., any incomplete capability to distinguish correct systems from incorrect systems) can be reached with a finite test suite.
* Class III: there exists a countable complete test suite.
* Class IV: there exists a complete test suite.
* Class V: all cases.
It has been proved that each class is strictly included in the next. For instance, testing when we assume that the behavior of the implementation under test can be denoted by a deterministic finite-state machine
A finite-state machine (FSM) or finite-state automaton (FSA, plural: ''automata''), finite automaton, or simply a state machine, is a mathematical model of computation. It is an abstract machine that can be in exactly one of a finite number o ...
for some known finite sets of inputs and outputs and with some known number of states belongs to Class I (and all subsequent classes). However, if the number of states is not known, then it only belongs to all classes from Class II on. If the implementation under test must be a deterministic finite-state machine failing the specification for a single trace (and its continuations), and its number of states is unknown, then it only belongs to classes from Class III on. Testing temporal machines where transitions are triggered if inputs are produced within some real-bounded interval only belongs to classes from Class IV on, whereas testing many non-deterministic systems only belongs to Class V (but not all, and some even belong to Class I). The inclusion into Class I does not require the simplicity of the assumed computation model, as some testing cases involving implementations written in any programming language, and testing implementations defined as machines depending on continuous magnitudes, have been proved to be in Class I. Other elaborated cases, such as the testing framework by Matthew Hennessy
Matthew Hennessy is an Irish computer scientist who has contributed especially to concurrency, process calculi and programming language semantics.
Career
During 1976–77, Matthew Hennessy was an assistant professor at the University of Water ...
under must semantics, and temporal machines with rational timeouts, belong to Class II.
Testing artifacts
A software testing process can produce several artifacts. The actual artifacts produced are a factor of the software development model used, stakeholder and organisational needs.
; Test plan: A test plan A test plan is a document detailing the objectives, resources, and processes for a specific test for a software or hardware product. The plan typically contains a detailed understanding of the eventual workflow.
Test plans
A test plan documents th ...
is a document detailing the approach that will be taken for intended test activities. The plan may include aspects such as objectives, scope, processes and procedures, personnel requirements, and contingency plans. The test plan could come in the form of a single plan that includes all test types (like an acceptance or system test plan) and planning considerations, or it may be issued as a master test plan that provides an overview of more than one detailed test plan (a plan of a plan). A test plan can be, in some cases, part of a wide "test strategy
: ''Compare with Test plan''
A test strategy is an outline that describes the testing approach of the software development cycle. The purpose of a test strategy is to provide a rational deduction from organizational, high-level objectives to actua ...
" which documents overall testing approaches, which may itself be a master test plan or even a separate artifact.
; Traceability matrix: A traceability matrix
In software development, a traceability matrix (TM) is a document, usually in the form of a table, used to assist in determining the completeness of a relationship by correlating any two baselined documents using a many-to-many relationship com ...
is a table that correlates requirements or design documents to test documents. It is used to change tests when related source documents are changed, to select test cases for execution when planning for regression tests by considering requirement coverage.
; Test case: A test case
In software engineering, a test case is a specification of the inputs, execution conditions, testing procedure, and expected results that define a single test to be executed to achieve a particular software testing objective, such as to exercise ...
normally consists of a unique identifier, requirement references from a design specification, preconditions, events, a series of steps (also known as actions) to follow, input, output, expected result, and the actual result. Clinically defined, a test case is an input and an expected result. This can be as terse as 'for condition x your derived result is y', although normally test cases describe in more detail the input scenario and what results might be expected. It can occasionally be a series of steps (but often steps are contained in a separate test procedure that can be exercised against multiple test cases, as a matter of economy) but with one expected result or expected outcome. The optional fields are a test case ID, test step, or order of execution number, related requirement(s), depth, test category, author, and check boxes for whether the test is automatable and has been automated. Larger test cases may also contain prerequisite states or steps, and descriptions. A test case should also contain a place for the actual result. These steps can be stored in a word processor document, spreadsheet, database, or other common repositories. In a database system, you may also be able to see past test results, who generated the results, and what system configuration was used to generate those results. These past results would usually be stored in a separate table.
; Test script: A test script
A test script in software testing is a set of instructions that will be performed on the system under test to test that the system functions as expected.
Types of test scripts
There are various means for executing test scripts. These last two ...
is a procedure or programming code that replicates user actions. Initially, the term was derived from the product of work created by automated regression test tools. A test case will be a baseline to create test scripts using a tool or a program.
; Test suite: The most common term for a collection of test cases is a test suite
In software development, a test suite, less commonly known as a validation suite, is a collection of test cases that are intended to be used to test a software program to show that it has some specified set of behaviors. A test suite often contai ...
. The test suite often also contains more detailed instructions or goals for each collection of test cases. It definitely contains a section where the tester identifies the system configuration used during testing. A group of test cases may also contain prerequisite states or steps, and descriptions of the following tests.
; Test fixture
A test fixture is an environment used to consistently test some item, device, or piece of software. Test fixtures can be found when testing electronics, software and physical devices.
Electronics
In testing electronic equipment such as circuit ...
or test data: In most cases, multiple sets of values or data are used to test the same functionality of a particular feature. All the test values and changeable environmental components are collected in separate files and stored as test data. It is also useful to provide this data to the client and with the product or a project. There are techniques to generate test data
Test data is data which has been specifically identified for use in tests, typically of a computer program.
Background
Some data may be used in a confirmatory way, typically to verify that a given set of input to a given function produces some e ...
.
; Test harness: The software, tools, samples of data input and output, and configurations are all referred to collectively as a test harness In software testing, a test harness or automated test framework is a collection of software and test data configured to test a program unit by running it under varying conditions and monitoring its behavior and outputs. It has two main parts: the t ...
.
; Test run: A report of the results from running a test case or a test suite
Certifications
Several certification programs exist to support the professional aspirations of software testers and quality assurance specialists. Note that a few practitioners argue that the testing field is not ready for certification, as mentioned in the controversy
Controversy is a state of prolonged public dispute or debate, usually concerning a matter of conflicting opinion or point of view. The word was coined from the Latin ''controversia'', as a composite of ''controversus'' – "turned in an opposite d ...
section.
Controversy
Some of the major software testing controversies
There is considerable variety among software testing writers and consultants about what constitutes responsible software testing. Proponents of a context-driven approach consider much of the writing about software testing to be doctrine, while ot ...
include:
; Agile vs. traditional : Should testers learn to work under conditions of uncertainty and constant change or should they aim at process "maturity"? The agile testing
Agile testing is a software testing practice that follows the principles of agile software development. Agile testing involves all members of a cross-functional agile team, with special expertise contributed by testers, to ensure delivering the bus ...
movement has received growing popularity since 2006 mainly in commercial circles, whereas government and military software providers use this methodology but also the traditional test-last models (e.g., in the Waterfall model
The waterfall model is a breakdown of project activities into linear sequential phases, meaning they are passed down onto each other, where each phase depends on the deliverables of the previous one and corresponds to a specialization of tasks. ...
).
; Manual vs. automated testing: Some writers believe that test automation
In software testing, test automation is the use of software separate from the software being tested to control the execution of tests and the comparison of actual outcomes with predicted outcomes. Test automation can automate some repetitive bu ...
is so expensive relative to its value that it should be used sparingly. The test automation then can be considered as a way to capture and implement the requirements. As a general rule, the larger the system and the greater the complexity, the greater the ROI in test automation. Also, the investment in tools and expertise can be amortized over multiple projects with the right level of knowledge sharing within an organization.
; Is the existence of the ISO 29119 software testing standard justified?: Significant opposition has formed out of the ranks of the context-driven school of software testing about the ISO 29119 standard. Professional testing associations, such as the International Society for Software Testing
International is an adjective (also used as a noun) meaning "between nations".
International may also refer to:
Music Albums
* International (Kevin Michael album), ''International'' (Kevin Michael album), 2011
* International (New Order album), ' ...
, have attempted to have the standard withdrawn.
; Some practitioners declare that the testing field is not ready for certification: No certification now offered actually requires the applicant to show their ability to test software. No certification is based on a widely accepted body of knowledge. Certification itself cannot measure an individual's productivity, their skill, or practical knowledge, and cannot guarantee their competence, or professionalism as a tester.
; Studies used to show the relative expense of fixing defects: There are opposing views on the applicability of studies used to show the relative expense of fixing defects depending on their introduction and detection. For example:
It is commonly believed that the earlier a defect is found, the cheaper it is to fix it. The following table shows the cost of fixing the defect depending on the stage it was found. For example, if a problem in the requirements is found only post-release, then it would cost 10–100 times more to fix than if it had already been found by the requirements review. With the advent of modern continuous deployment
Continuous deployment (CD) is a software engineering approach in which software functionalities are delivered frequently and through automated deployments.
Continuous deployment contrasts with continuous delivery (also abbreviated CD), a similar ...
practices and cloud-based services, the cost of re-deployment and maintenance may lessen over time.
The data from which this table is extrapolated is scant. Laurent Bossavit says in his analysis:
The "smaller projects" curve turns out to be from only two teams of first-year students, a sample size so small that extrapolating to "smaller projects in general" is totally indefensible. The GTE study does not explain its data, other than to say it came from two projects, one large and one small. The paper cited for the Bell Labs "Safeguard" project specifically disclaims having collected the fine-grained data that Boehm's data points suggest. The IBM study (Fagan's paper) contains claims that seem to contradict Boehm's graph and no numerical results that clearly correspond to his data points.
Boehm doesn't even cite a paper for the TRW data, except when writing for "Making Software" in 2010, and there he cited the original 1976 article. There exists a large study conducted at TRW at the right time for Boehm to cite it, but that paper doesn't contain the sort of data that would support Boehm's claims.
Related processes
Software verification and validation
Software testing is used in association with verification and validation
Verification and validation (also abbreviated as V&V) are independent procedures that are used together for checking that a product, service, or system meets requirements and specifications and that it fulfills its intended purpose. These are ...
:
* Verification: Have we built the software right? (i.e., does it implement the requirements).
* Validation: Have we built the right software? (i.e., do the deliverables satisfy the customer).
The terms verification and validation are commonly used interchangeably in the industry; it is also common to see these two terms defined with contradictory definitions. According to the ''IEEE Standard
The Institute of Electrical and Electronics Engineers Standards Association (IEEE SA) is an operating unit within IEEE that develops global standards in a broad range of industries, including: power and energy, artificial intelligence systems, ...
Glossary of Software Engineering Terminology'':
: Verification is the process of evaluating a system or component to determine whether the products of a given development phase satisfy the conditions imposed at the start of that phase.
: Validation is the process of evaluating a system or component during or at the end of the development process to determine whether it satisfies specified requirements.
And, according to the ISO 9000 standard:
: Verification is confirmation by examination and through provision of objective evidence that specified requirements have been fulfilled.
: Validation is confirmation by examination and through provision of objective evidence that the requirements for a specific intended use or application have been fulfilled.
The contradiction is caused by the use of the concepts of requirements and specified requirements but with different meanings.
In the case of IEEE standards, the specified requirements, mentioned in the definition of validation, are the set of problems, needs and wants of the stakeholders that the software must solve and satisfy. Such requirements are documented in a Software Requirements Specification (SRS). And, the products mentioned in the definition of verification, are the output artifacts of every phase of the software development process. These products are, in fact, specifications such as Architectural Design Specification, Detailed Design Specification, etc. The SRS is also a specification, but it cannot be verified (at least not in the sense used here, more on this subject below).
But, for the ISO 9000, the specified requirements are the set of specifications, as just mentioned above, that must be verified. A specification, as previously explained, is the product of a software development process phase that receives another specification as input. A specification is verified successfully when it correctly implements its input specification. All the specifications can be verified except the SRS because it is the first one (it can be validated, though). Examples: The Design Specification must implement the SRS; and, the Construction phase artifacts must implement the Design Specification.
So, when these words are defined in common terms, the apparent contradiction disappears.
Both the SRS and the software must be validated. The SRS can be validated statically by consulting with the stakeholders. Nevertheless, running some partial implementation of the software or a prototype of any kind (dynamic testing) and obtaining positive feedback from them, can further increase the certainty that the SRS is correctly formulated. On the other hand, the software, as a final and running product (not its artifacts and documents, including the source code) must be validated dynamically with the stakeholders by executing the software and having them to try it.
Some might argue that, for SRS, the input is the words of stakeholders and, therefore, SRS validation is the same as SRS verification. Thinking this way is not advisable as it only causes more confusion. It is better to think of verification as a process involving a formal and technical input document.
Software quality assurance
Software testing may be considered a part of a software quality assurance
Software quality assurance (SQA) is a means and practice of monitoring all software engineering processes, methods, and work products to ensure compliance against defined standards. It may include ensuring conformance to standards or models, suc ...
(SQA) process. In SQA, software process specialists and auditors are concerned with the software development process rather than just the artifacts such as documentation, code and systems. They examine and change the software engineering
Software engineering is a systematic engineering approach to software development.
A software engineer is a person who applies the principles of software engineering to design, develop, maintain, test, and evaluate computer software. The term '' ...
process itself to reduce the number of faults that end up in the delivered software: the so-called defect rate. What constitutes an acceptable defect rate depends on the nature of the software; a flight simulator video game would have much higher defect tolerance than software for an actual airplane. Although there are close links with SQA, testing departments often exist independently, and there may be no SQA function in some companies.
Software testing is an activity to investigate software under test in order to provide quality-related information to stakeholders. By contrast, QA (quality assurance
Quality assurance (QA) is the term used in both manufacturing and service industries to describe the systematic efforts taken to ensure that the product(s) delivered to customer(s) meet with the contractual and other agreed upon performance, design ...
) is the implementation of policies and procedures intended to prevent defects from reaching customers.
See also
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References
Further reading
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External links
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"Software that makes Software better" Economist.com
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Computer occupations