Product Support Services, more commonly referred to as PSS, is the
Microsoft
Microsoft Corporation is an American multinational technology corporation producing computer software, consumer electronics, personal computers, and related services headquartered at the Microsoft Redmond campus located in Redmond, Washing ...
business unit with primary responsibility for responding to end-user and partner requests for assistance with the company's products and services.
Feedback and product development
PSS also gives feedback to Microsoft development groups for use in the development of future products or product features. The
Windows 2000
Windows 2000 is a major release of the Windows NT operating system developed by Microsoft and oriented towards businesses. It was the direct successor to Windows NT 4.0, and was Software release life cycle#Release to manufacturing (RTM), releas ...
recovery console
The Recovery Console is a feature of the Windows 2000, Windows XP and Windows Server 2003 operating systems. It provides the means for administrators to perform a limited range of tasks using a command-line interface.
Its primary function is to ...
, for instance, was developed in large part to address difficulty that PSS agents had when attempting to assist customers with non-functional Windows NT installations. Additionally, PSS identifies major issues with products, and works with the responsible product teams in order to create "hotfixes" for these issues, and/or make sure that the issues are addressed in service packs or future product versions. It is a type of Call Center.
Support options
PSS offers a wide variety of support options, with varying prices. Options include assistance with:
*Basic usage
*"Break-fix" support
*Security patch installation
*Onsite and offsite consulting
Offices
PSS has major offices worldwide, including:
*
Las Colinas, Texas
Las Colinas is a mixed-use planned community development in Irving, Texas, part of the Dallas/Fort Worth Metroplex, governed by The Las Colinas Association, a Texas non-profit corporation. Due to its central location between Dallas and Fort Wort ...
, United States
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Issaquah, Washington
Issaquah ( ) is a city in King County, Washington, United States. The population was 40,051 at the 2020 census. Located in a valley and bisected by Interstate 90, the city is bordered by the Sammamish Plateau to the north and the "Issaquah Alp ...
, United States
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Charlotte, North Carolina
Charlotte ( ) is the most populous city in the U.S. state of North Carolina. Located in the Piedmont region, it is the county seat of Mecklenburg County. The population was 874,579 at the 2020 census, making Charlotte the 16th-most populo ...
, United States
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Embassy Golf Links, Bangalore, India
See also
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Technical support
Technical support (abbreviated as tech support) is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. Traditionally done on the phone, technical suppor ...
External links
Microsoft Corporation HomeMicrosoft Product Support Services Home
Microsoft divisions
References
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