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London Buses is the subsidiary of Transport for London (TfL) that manages most bus services in
London London is the capital and largest city of England and the United Kingdom, with a population of just under 9 million. It stands on the River Thames in south-east England at the head of a estuary down to the North Sea, and has been a majo ...
,
England England is a country that is part of the United Kingdom. It shares land borders with Wales to its west and Scotland to its north. The Irish Sea lies northwest and the Celtic Sea to the southwest. It is separated from continental Europe b ...
. It was formed following the
Greater London Authority Act 1999 The Greater London Authority Act 1999 (c. 29) is the Act of Parliament that established the Greater London Authority, the London Assembly and the Mayor of London. Background The Act was brought in after a referendum was held under the Great ...
that transferred control of
London Regional Transport London Regional Transport (LRT) was the organisation responsible for most of the public transport network in London, England, between 1984 and 2000. In common with all London transport authorities from 1933 to 2000, the public name and operatio ...
(LRT) bus services to TfL, controlled by the
Mayor of London The mayor of London is the chief executive of the Greater London Authority. The role was created in 2000 after the 1998 Greater London Authority referendum, Greater London devolution referendum in 1998, and was the first Directly elected may ...
.


Overview

Transport for London's key areas of direct responsibility through London Buses are the following: * planning new
bus routes A bus (contracted from omnibus, with variants multibus, motorbus, autobus, etc.) is a road vehicle that carries significantly more passengers than an average car or van. It is most commonly used in public transport, but is also in use for cha ...
, and revising existing ones * specifying service levels * monitoring service quality * management of
bus stations A bus station or a bus interchange is a structure where city or intercity buses stop to pick up and drop off passengers. While the term bus depot can also be used to refer to a bus station, it generally refers to a bus garage. A bus station is l ...
and bus stops * assistance in 'on ground' set up of diversions, bus driver assistance in situations over and above job requirements, for example Road Accidents * providing information for passengers in the form of timetables and maps at bus stops and online, and an online route planning service * producing leaflet maps, available from Travel Information Centres, libraries etc., and as online downloads. * operating
NMCC The National Military Command Center (NMCC) is a Pentagon command and communications center for the National Command Authority (i.e., the President of the United States and the United States Secretary of Defense). Maintained by the Department o ...
, London Buses' 24‑hour command-and-control centre based in Southwark


Bus operations

All bus operations are undertaken under a tendering system in which operators bid for routes in return for a set price per route operated. Until April 2022, contracts were normally for five years, with two-year extensions available if performance criteria were met. From April 2022, contracts will be for seven years with a performance based two year optional extension. Routes are set up, controlled and tendered out by Transport for London (TfL) and they provide day to day assistance via CentreComm which coordinates a large scale network of Network Traffic Controllers to help with any traffic issues that may occur. Operators provide staff to drive the buses, provide the buses to operate and also adhere to set TfL guidelines. Operators are then in return paid per mile that each bus runs, the pricing is announced on new tenders.


Publications

London Buses publishes a variety of bus maps. In 2002, TfL introduced the first
spider map A spider map is a schematic diagram of bus services serving a particular locality, as used by Transport for London since 2002. The maps were designed by T-Kartor. Generally mounted on the vertical surfaces of bus shelters it enables potenti ...
s. Rather than attempting to cover the entire city, these maps are centred on a particular locality or bus station, and convey the route information in the schematic style of
Harry Beck Henry Charles Beck (4 June 190218 September 1974) was an English technical draughtsman who created the present London Underground Tube map in 1931. Beck drew the diagram after being fired at the London Metro Signal Office. Although his design ...
's influential
Tube map The Tube map (sometimes called the London Underground map) is a schematic transport map of the lines, stations and services of the London Underground, known colloquially as "the Tube", hence the map's name. The first schematic Tube map was des ...
, capitalising on TfL's iconic style of information design. The arachnoid form of bus routes radiating from a centre earned them the nickname spider maps, although TfL refer to them on their website as route maps. The maps are displayed at most major bus stops, and can be downloaded in
PDF format Portable Document Format (PDF), standardized as ISO 32000, is a file format developed by Adobe in 1992 to present documents, including text formatting and images, in a manner independent of application software, hardware, and operating system ...
via the Internet from the TfL website.


Legal status

The legal identity of London Buses is London Bus Services Limited (LBSL), a wholly owned subsidiary of Transport for London.
East Thames Buses East Thames Buses was the trading name of London Buses Limited, an arms length subsidiary of Transport for London. In 2009, it was sold to the Go-Ahead Group. History East Thames Buses was formed in 1999 to take over the services operated ...
was the trading name of another wholly owned subsidiary of TfL called, rather confusingly, London Buses Limited (LBL). LBL was formed on 1 April 1985 as part of the
privatisation of London bus services The privatisation of London bus services was the process of the transfer of operation of buses in London from public bodies to private companies. For half a century, operation of London bus services for public transport was under the direct co ...
, and acted as an arm's-length subsidiary of TfL's precursor organisation,
London Regional Transport London Regional Transport (LRT) was the organisation responsible for most of the public transport network in London, England, between 1984 and 2000. In common with all London transport authorities from 1933 to 2000, the public name and operatio ...
(LRT), holding twelve bus operating units (from late 1988) and other assets. The operating units were sold off in 1994/95, and their purchasers make up the majority of companies awarded bus operating tenders from the current London Buses (LBSL). After 1994/95, the LBL company lay dormant, passing from LRT to TfL. It was resurrected when
East Thames Buses East Thames Buses was the trading name of London Buses Limited, an arms length subsidiary of Transport for London. In 2009, it was sold to the Go-Ahead Group. History East Thames Buses was formed in 1999 to take over the services operated ...
was formed, separated by a
Chinese wall A Chinese wall or ethical wall is an information barrier protocol within an organization designed to prevent exchange of information or communication that could lead to conflicts of interest. For example, a Chinese wall may be established to sepa ...
from LBSL, and acted as a London bus operator by proxy.


Scope

The local bus network in London is one of the largest and most comprehensive in the world. As of March 2021, 9,068 buses operate on over 700 different routes.Fleet Audit 31 March 2021
Transport for London
In 2019/20, 2.09 billion passenger journeys were made.


Fares and concessions

Buses in the London Buses network accept
Travelcard The Travelcard is an inter-modal travel ticket for unlimited use on the London Underground, London Overground, Elizabeth line, Docklands Light Railway, London Trams, London Buses and National Rail services in the Greater London area. Tr ...
s,
Oyster card The Oyster card is a payment method for public transport in London (and certain areas around it) in England, United Kingdom. A standard Oyster card is a blue credit-card-sized stored-value contactless smart card. It is promoted by Transport ...
products (including bus passes and Oyster pay as you go) and contactless
debit Debits and credits in double-entry bookkeeping are entries made in account ledgers to record changes in value resulting from business transactions. A debit entry in an account represents a transfer of value ''to'' that account, and a credit en ...
and credit cards. Cash fares have not been available since 6 July 2014, but Day Bus passes (issued either as a single use Oyster card, or on paper from station ticket machines) were re-introduced on 2 January 2015. Single journey fares used to be charged in relation to length of journey (fare stages), but are now charged as single flat fares for any length of journey. From 2000, the flat fare was higher for journeys in Zone 1 than in outer zones, although from 2004 this difference was eliminated, the change coinciding with the introduction of Oyster card flat fares. , the single fare is £1.65. With Oyster pay as you go, users are charged a set amount for single journeys, although there is a "daily cap", which limits the maximum amount of money that will be deducted from the balance, regardless of how many buses are taken that day (from 04.30 to 04.29 the next day). Alternatively, weekly and monthly passes may also be purchased and loaded onto an Oyster card. Passengers using contactless payment cards are charged the same fares as on Oyster pay as you go. Unlike Oyster cards, contactless cards also have a 7-day fare cap though it currently only operates on a Monday-Sunday basis. Under 11s can travel free on London buses and trams at any time unaccompanied by an adult; they do not need an Oyster card or a ticket. Children aged 11 to 15 travel free on buses with an 11–15 Oyster photocard; without an Oyster card or Travelcard, they have to pay the full adult fare. Visitors can have a special discount added to an ordinary Oyster card at TfL's Travel Information Centres. There are also concessions for London residents aged 16 to 18. The
Freedom Pass Freedom Pass is a concessionary travel scheme, which began in 1973, to provide free travel to residents of Greater London, England, who are aged 66 and over (the age of eligibility increased progressively from 60 in 2010 to 66 in 2020) or who ...
scheme allows Greater London residents over state pension age, and those with a disability, to travel free at any time on buses and TfL's rail services. People who have concessionary bus passes issued by English local authorities travel free on TfL bus services at any time.


Operators


Current

Bus services in London are operated by (in order of fleet size): *
Go-Ahead London Go-Ahead London is the trading name used collectively for the London bus operations of the Go-Ahead Group. The name first appeared in August 2008, before which the company had traded under separate names and brands. It is currently (as of 2021 ...
, (
Blue Triangle Blue Triangle is a bus company operating services in East London. It is a subsidiary of the Go-Ahead Group and operates most services under contract to Transport for London. It is the operator of the East London Transit service. History ...
,
Docklands Buses Docklands Buses is a bus company operating in East London. It is a subsidiary of the Go-Ahead Group and operates services under contract to Transport for London. History Docklands Buses was formed by Harry Blundred's Transit Holdings in 1988 ...
,
London Central London Central is a bus company operating in South London. It is a subsidiary of the Go-Ahead Group and operates services under contract to Transport for London. History London Central commenced operating on 1 April 1989 when London Buse ...
,
London General London General is a bus company operating in Greater London. It is a subsidiary of the Go-Ahead Group and operates services under contract to Transport for London. The company is named after the London General Omnibus Company, the principal ...
, Metrobus) *
Arriva London Arriva London is a major bus company operating services in Greater London. It is a subsidiary of Arriva UK Bus and operates services under contract to Transport for London. It was formed in 1998 from a fusion of previously separate Arriva s ...
*
Metroline Metroline is a bus company operating services in Greater London and south Hertfordshire. It is a subsidiary of ComfortDelGro Corporation and operates services under contract to Transport for London. As at March 2021, the fleet consisted of 1,5 ...
*
Stagecoach London Stagecoach London is a major bus operator in Greater London. It is a subsidiary of Stagecoach and operates services under contract to Transport for London mostly in East and South East London as well as some services into Central London. It i ...
( East London,
Selkent Selkent (an acronym of South East London & Kent) is a bus company operating in central and south London and some parts of north-west Kent. It is a subsidiary brand of Stagecoach London and operates services under contract to Transport for London ...
, Thameside) *
RATP Dev Transit London RATP Dev Transit London is a joint venture between RATP Dev and Kelsian Group in London. It owns the London bus companies of London Sovereign, London United and London Transit. It commenced on 11 December 2021. History In September 2021, RATP D ...
(
London Sovereign London Sovereign is a bus company in North London. It is a subsidiary of RATP Dev Transit London and operates buses under contract to Transport for London. Company history London Sovereign can trace its roots back to independent Borehamwood ...
,
London Transit The London Transit Commission (LTC) is responsible for the operation of the public transit system on behalf of the City of London, Ontario, Canada. It operates transit bus service and para-transit service. In 2014, annual ridership totaled 24.1 ...
, London United) *
Abellio London Abellio London is a bus company operating services in Greater London. A subsidiary of Abellio, it operates services under contract to Transport for London (TfL). Until September 2018, services were operated in Surrey under the Abellio Surrey ...
* Sullivan Buses * Uno


Historic

*
First London First London was a bus company operating services in east and west Greater London, England. It was a subsidiary of FirstGroup and operated buses under contract to Transport for London. It was formed in the late 1990s through the acquisition o ...
*
Tower Transit A tower is a tall structure, taller than it is wide, often by a significant factor. Towers are distinguished from masts by their lack of guy-wires and are therefore, along with tall buildings, self-supporting structures. Towers are specific ...
– majoriry of operations acquired by
RATP Dev Transit London RATP Dev Transit London is a joint venture between RATP Dev and Kelsian Group in London. It owns the London bus companies of London Sovereign, London United and London Transit. It commenced on 11 December 2021. History In September 2021, RATP D ...
in 2021 with remaining operations under Lea Interchange acquired by
Stagecoach London Stagecoach London is a major bus operator in Greater London. It is a subsidiary of Stagecoach and operates services under contract to Transport for London mostly in East and South East London as well as some services into Central London. It i ...
in 2022 *
HCT Group HCT Group was a social enterprise providing transport services and community services in several areas of the United Kingdom. It was founded in 1982 as Hackney Community Transport in the London Borough of Hackney, to provide transport services f ...
Each company has its own operating code, and every bus garage in London has its own garage code.


Vehicles

, the London Buses fleet total of 8,795 buses includes 3,854
hybrid bus A hybrid electric bus is a bus that combines a conventional internal combustion engine propulsion system with an electric propulsion system. These type of buses normally use a Diesel-electric powertrain and are also known as hybrid Diesel-elec ...
es, 785
battery electric bus A battery electric bus is an electric bus that is driven by an electric motor and obtains energy from on-board batteries. Many trolleybuses use batteries as an auxiliary or emergency power source. In 2018, the National Renewable Energy Laborator ...
es, and 22 hydrogen fuel cell buses. The zero emission fleet is the second largest in Europe, behind
Moscow Moscow ( , US chiefly ; rus, links=no, Москва, r=Moskva, p=mɐskˈva, a=Москва.ogg) is the capital and largest city of Russia. The city stands on the Moskva River in Central Russia, with a population estimated at 13.0 million ...
. All buses have been
low-floor Accessibility is the design of products, devices, services, vehicles, or environments so as to be usable by people with disabilities. The concept of accessible design and practice of accessible development ensures both "direct access" (i. ...
and accessible since 2006, one of the first major cities in the world to achieve this. The various bus operators providing services under contract to London Buses operate a wide variety of vehicles, about the only immediately obvious common feature being their use of a largely red livery (mandatory since 1997). For each bus route, London Buses sets a specification for buses to be used, with the choice of particular vehicle that meets the specification left up to the operator. Particular examples of London Buses specification include the use of separate exit doors (increasingly unusual on buses in the United Kingdom outside London) and, on double-deckers, the use of a straight staircase. Additionally, London Buses has previously specified that vehicles operating in London use traditional printed roller destination blinds, whereas in most other parts of the country, electronic dot matrix or LED displays are the norm on new buses.


iBus

All of London's buses use the London iBus system, an Automatic Vehicle Location system that provides passengers with audio visual announcements and is able to trigger priority at traffic junctions. The system was on trial in 2006, and was extended to all bus routes by 2009.


References


External links

* {{Bus transport in the United Kingdom Local government in London Buses Transport for London Transport organisations based in London 1999 establishments in England