Interactions LLC is a privately held technology company that builds and delivers hosted

Virtual Assistant An intelligent virtual assistant (IVA) or intelligent personal assistant (IPA) is a software agent that can perform tasks or services for an individual based on commands or questions. The term "chatbot" is sometimes used to refer to virtual ...

applications that enable businesses to deliver automated

natural language In neuropsychology, linguistics, and philosophy of language, a natural language or ordinary language is any language that has evolved naturally in humans through use and repetition without conscious planning or premeditation. Natural languages ...

communications for enterprise

customer care Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that ...

History

Interactions LLC was founded in 2004 and is headquartered in Franklin, Massachusetts. Since inception, Interactions has raised $167M and is venture-backed by Sigma Partners, Cross Atlantic Capital Partners, Updata Partners, North Hill Ventures, Revolution Growth, NewSpring Capital, and Comcast Ventures. Michael Iacobucci serves as Interactions' CEO. Interactions has additional offices in Indiana, Michigan, New Jersey and New York. In 2010, Interactions received

PCI DSS The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard used to handle credit cards from major card brands. The standard is administered by the Payment Card Industry Security Standards Council and its use i ...

compliance validation. In April 2012, Interactions was named a 2012 Gartner 'Cool Vendor' in CRM Customer Service and Social. In November 2014, Interactions announced the acquisition of AT&T's Speech and Language Technology group, along with its AT&T Watson(SM) platform. In June 2016 the company announced a new service named ''Curo Speech and Language Platform'', based on the acquired AT&T technology, to provide enhanced natural language understanding within its products. Later in 2016 the company updated its Virtual Assistant offering to include a voice biometric add-on, which helps prevent fraud in automated Virtual Assistant interactions. In May 2017, Interactions acquired AI-based social media engagement innovator Digital Roots. Interactions Digital Roots uses social AI, natural language processing and machine learning to help global household brands engage with consumers on social media. In September 2017, Interactions was named to the Forbes Next Billion-Dollar Startups list.

Services

Operating under a SaaS business model, Interactions' service includes both an application's design and build, as well as continuous operating and tuning.

Customers

Interactions' customer base includes consumer-facing companies, including Hyatt, TXU Energy, The Salt River Project, Westar Energy, and LifeLock. Interactions customers represent the

Telecommunication Telecommunication is the transmission of information by various types of technologies over wire, radio, optical, or other electromagnetic systems. It has its origin in the desire of humans for communication over a distance greater than that fe ...

Hospitality Hospitality is the relationship between a guest and a host, wherein the host receives the guest with some amount of goodwill, including the reception and entertainment of guests, visitors, or strangers. Louis de Jaucourt, Louis, chevalier de J ...

Finance Finance is the study and discipline of money, currency and capital assets. It is related to, but not synonymous with economics, the study of production, distribution, and consumption of money, assets, goods and services (the discipline of fina ...

Insurance Insurance is a means of protection from financial loss in which, in exchange for a fee, a party agrees to compensate another party in the event of a certain loss, damage, or injury. It is a form of risk management, primarily used to hedge ...

and Warranty,

Retail Retail is the sale of goods and services to consumers, in contrast to wholesaling, which is sale to business or institutional customers. A retailer purchases goods in large quantities from manufacturers, directly or through a wholesaler, and t ...

Utility As a topic of economics, utility is used to model worth or value. Its usage has evolved significantly over time. The term was introduced initially as a measure of pleasure or happiness as part of the theory of utilitarianism by moral philosopher ...

, Consumer Software and Electronics, and

Healthcare Health care or healthcare is the improvement of health via the prevention, diagnosis, treatment, amelioration or cure of disease, illness, injury, and other physical and mental impairments in people. Health care is delivered by health profe ...

industries.

References

{{Reflist Telephone services Speech recognition Applications of artificial intelligence User interface techniques