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Uniphore
Uniphore is a conversational automation technology company. Uniphore sells software for conversational analytics, conversational assistants and conversational security. The company is headquartered in Palo Alto, California, with offices in the United States, Singapore, India, Japan, Spain, and Israel. Its products help up to 75,000 customer service agents during approximately 160 million interactions per month. Deloitte Technology Fast 50 India identified Uniphore as the 17th fastest-growing technology company in India in 2012 and one of the top 500 fastest growing companies in the Asia-Pacific region in 2014. In 2016, ''Time'' included Sachdev on its list of "10 millennials who are changing the world" for “building a phone that can understand almost any language”. NASSCOM named Uniphore to its "League of 10" emerging Indian technology companies in 2017. In 2020, the ''San Francisco Business Times'' ranked Uniphore as among small companies in its list of the best places t ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Jacada
Jacada is a software and services company that specialized in automating and simplifying customer service operations. The firm, founded by Gideon Hollander, was incorporated December 1990 in Israel as a limited liability company. Jacada operated headquarters in Atlanta, Georgia, and offices in the Americas, Europe, Middle East, and Nordic regions. In 2021, Jacada became a part of Uniphore. History Jacada was founded in 1990 under the company name Client Server Technology. The original vision of the company was to help organizations leverage and re-use their significant investments in legacy systems. Over the years, Jacada introduced various innovative solutions to simplify customer service operations including agent assisted automation, visual IVR, unified agent desktops, and others. In 1997, the company introduced its first Java-based web-to-host product branded "Jacada". In 1999, Jacada changed the company name from Client Server Technology Ltd. to Jacada Ltd. Jacada w ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Private Company
A privately held company (or simply a private company) is a company whose shares and related rights or obligations are not offered for public subscription or publicly negotiated in the respective listed markets, but rather the company's stock is offered, owned, traded, exchanged privately, or Over-the-counter (finance), over-the-counter. In the case of a closed corporation, there are a relatively small number of shareholders or company members. Related terms are closely-held corporation, unquoted company, and unlisted company. Though less visible than their public company, publicly traded counterparts, private companies have major importance in the world's economy. In 2008, the 441 list of largest private non-governmental companies by revenue, largest private companies in the United States accounted for ($1.8 trillion) in revenues and employed 6.2 million people, according to ''Forbes''. In 2005, using a substantially smaller pool size (22.7%) for comparison, the 339 companies on ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
John T
John is a common English name and surname: * John (given name) * John (surname) John may also refer to: New Testament Works * Gospel of John, a title often shortened to John * First Epistle of John, often shortened to 1 John * Second Epistle of John, often shortened to 2 John * Third Epistle of John, often shortened to 3 John People * John the Baptist (died c. AD 30), regarded as a prophet and the forerunner of Jesus Christ * John the Apostle (lived c. AD 30), one of the twelve apostles of Jesus * John the Evangelist, assigned author of the Fourth Gospel, once identified with the Apostle * John of Patmos, also known as John the Divine or John the Revelator, the author of the Book of Revelation, once identified with the Apostle * John the Presbyter, a figure either identified with or distinguished from the Apostle, the Evangelist and John of Patmos Other people with the given name Religious figures * John, father of Andrew the Apostle and Saint Peter * P ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Virtual Assistant
An intelligent virtual assistant (IVA) or intelligent personal assistant (IPA) is a software agent that can perform tasks or services for an individual based on commands or questions. The term " chatbot" is sometimes used to refer to virtual assistants generally or specifically accessed by online chat. In some cases, online chat programs are exclusively for entertainment purposes. Some virtual assistants are able to interpret human speech and respond via synthesized voices. Users can ask their assistants questions, control home automation devices and media playback via voice, and manage other basic tasks such as email, to-do lists, and calendars with verbal commands. A similar concept, however with differences, lays under the dialogue systems. As of 2017, the capabilities and usage of virtual assistants are expanding rapidly, with new products entering the market and a strong emphasis on both email and voice user interfaces. Apple and Google have large installed bases of u ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Interactive Voice Response
Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telecommunications, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling as IVR systems are more intelligent than many predictive dialer systems. IVR systems can be used standing alone to create self-service solutions for mobile purchases, banking payments, services, retail orders, utilities, travel information and weather conditions. In combination with systems such an automated attendant and ACD, call routing can be optimized for a better ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Natural Language Processing
Natural language processing (NLP) is an interdisciplinary subfield of linguistics, computer science, and artificial intelligence concerned with the interactions between computers and human language, in particular how to program computers to process and analyze large amounts of natural language data. The goal is a computer capable of "understanding" the contents of documents, including the contextual nuances of the language within them. The technology can then accurately extract information and insights contained in the documents as well as categorize and organize the documents themselves. Challenges in natural language processing frequently involve speech recognition, natural-language understanding, and natural-language generation. History Natural language processing has its roots in the 1950s. Already in 1950, Alan Turing published an article titled " Computing Machinery and Intelligence" which proposed what is now called the Turing test as a criterion of intelligence, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Speech Analytics
Speech analytics is the process of analyzing recorded calls to gather customer information to improve communication and future interaction. The process is primarily used by customer contact centers to extract information buried in client interactions with an enterprise. Although speech analytics includes elements of automatic speech recognition, it is known for analyzing the topic being discussed, which is weighed against the emotional character of the speech and the amount and locations of speech versus non-speech during the interaction. Speech analytics in contact centers can be used to mine recorded customer interactions to surface the intelligence essential for building effective cost containment and customer service strategies. The technology can pinpoint cost drivers, trend analysis, identify strengths and weaknesses with processes and products, and help understand how the marketplace perceives offerings. Definition Speech analytics provides a Complete analysis of recorded pho ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Virtual Assistant (artificial Intelligence)
An intelligent virtual assistant (IVA) or intelligent personal assistant (IPA) is a software agent that can perform tasks or services for an individual based on commands or questions. The term " chatbot" is sometimes used to refer to virtual assistants generally or specifically accessed by online chat. In some cases, online chat programs are exclusively for entertainment purposes. Some virtual assistants are able to interpret human speech and respond via synthesized voices. Users can ask their assistants questions, control home automation devices and media playback via voice, and manage other basic tasks such as email, to-do lists, and calendars with verbal commands. A similar concept, however with differences, lays under the dialogue systems. As of 2017, the capabilities and usage of virtual assistants are expanding rapidly, with new products entering the market and a strong emphasis on both email and voice user interfaces. Apple and Google have large installed bases of us ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Firstsource
Firstsource Solutions Limited is an Indian business process management company headquartered in Mumbai, India. It is owned by RP-Sanjiv Goenka Group. Firstsource provides business process management in the banking and financial services, customer services, telecom and media, and healthcare sectors. Its clients include financial services, telecommunications and healthcare companies. Firstsource hosts operations in India, US, UK, and the Philippines. The company is listed on the Bombay (BSE) and National Stock Exchange of India (NSE) since 2007. In 2021 Firstsource generated revenues of INR 50.8 Billion (US$670 million). History Firstsource started its operations in 2001 as ICICI InfoTech Upstream Ltd, a business process outsourcing organisation wholly owned by ICICI Bank, India’s largest private financial services organisation. Its name was changed to Firstsource Solutions Limited in 2006. The same year, Firstsource opened a branch office in the Philippines. In 2007, it ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Sitel
Sitel Group is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. The company has 160,000 employees and $1.7 billion in revenue. Sitel started as a subsidiary of United Technologies before being bought by then-President James Lynch in 1985. It grew quickly and became the first telemarketing organization to go public in 1995. It expanded internationally in the 1990s and 2000s. Financial problems prompted layoffs and restructuring in 2001. In 2007, majority owner Onex Corporation de-listed Sitel from NASDAQ. Group Acticall, the current owner and operator, acquired Sitel in 2015. History Early history Sitel started as a subsidiary of United Technologies called HQ800 and located in Omaha, Nebraska. Its then-President, James F. Lynch, bought the company for $165,000 in 1985. He renamed it "SITEL," which stands for "System International TE ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Tech Mahindra
Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. Tech Mahindra is a 6.0 billion company with over 158,000 employees across 90 countries. The company was ranked #5 in India's IT firms and overall #47 on Fortune India 500 list for 2019. On 25 June 2013, Tech Mahindra announced the completion of a merger with Mahindra Satyam. Tech Mahindra has 1262 active clients as of June 2022. Tech Mahindra Limited has entered into share subscription agreement to acquire 26% equity shares in Upendra Singh Multi Transmission Private Limited. The acquisition would enable the Company to procure 1.5 MW of Solar Energy for its captive consumption at its facilities located in Noida, UP. History Mahindra & Mahindra started a joint venture with British Telecom in 1986 as a technology outsourcing firm. British Telecom initially had around a 30 p ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
WNS Global Services
WNS (Holdings) Limited () is a global business process management company headquartered in Mumbai, India. The company has its expansion with 60 delivery centers worldwide. History WNS was founded in 1996 by British Airways as Speedwing World Network Services in Mumbai. In May 2002, a 70% shareholding was sold to Warburg Pincus. * 1999 – Launches delivery centre in Pune, India. * 2004 – Sets up new centres in Colombo in Sri Lanka and Gurugram in India. * 2006 – Initial public offering listing on the NYSE, the first Indian business process outsourcing company to be listed on the exchange. It raises about $224 million at $20 per ADS. * 2008 – Launches new delivery centres in the Philippines and Romania and Acquires Aviva Global Services, BizAps (SAP consulting) and Call 24/7 in U.K. * 2012 – Sets up first delivery centre in North America to service US clients. It also sets up a centre in Poland. * 2013 – Launches new centre in China and Warburg Pincus sells its entire ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
