Jacada is a software and services company that specialized in automating and simplifying

customer service Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that ...

operations. The firm, founded by Gideon Hollander, was incorporated December 1990 in Israel as a limited liability company. Jacada operated headquarters in

Atlanta, Georgia Atlanta ( ) is the capital and most populous city of the U.S. state of Georgia. It is the seat of Fulton County, the most populous county in Georgia, but its territory falls in both Fulton and DeKalb counties. With a population of 498,715 ...

, and offices in the

Americas The Americas, which are sometimes collectively called America, are a landmass comprising the totality of North and South America. The Americas make up most of the land in Earth's Western Hemisphere and comprise the New World. Along with th ...

Europe Europe is a large peninsula conventionally considered a continent in its own right because of its great physical size and the weight of its history and traditions. Europe is also considered a Continent#Subcontinents, subcontinent of Eurasia ...

Middle East The Middle East ( ar, الشرق الأوسط, ISO 233: ) is a geopolitical region commonly encompassing Arabian Peninsula, Arabia (including the Arabian Peninsula and Bahrain), Anatolia, Asia Minor (Asian part of Turkey except Hatay Pro ...

, and Nordic regions. In 2021, Jacada became a part of

Uniphore Uniphore is a conversational automation technology company. Uniphore sells software for conversational analytics, conversational assistants and conversational security. The company is headquartered in Palo Alto, California, with offices in the ...

History

Jacada was founded in 1990 under the company name Client Server Technology. The original vision of the company was to help organizations leverage and re-use their significant investments in

legacy system In computing, a legacy system is an old method, technology, computer system, or application program, "of, relating to, or being a previous or outdated computer system", yet still in use. Often referencing a system as "legacy" means that it paved ...

s. Over the years, Jacada introduced various innovative solutions to simplify customer service operations including agent assisted automation, visual IVR, unified agent desktops, and others. In 1997, the company introduced its first Java-based web-to-host product branded "Jacada". In 1999, Jacada changed the company name from Client Server Technology Ltd. to Jacada Ltd. Jacada went public in October 1999, and traded on Nasdaq under the symbol JCDA. In January 2008, Jacada sold its "legacy" business to

Software AG Founded in 1969, Software AG is an enterprise software company with over 10,000 enterprise customers in over 70 countries. The company is the second largest software vendor in Germany, and the seventh largest in Europe. Software AG is traded on t ...

for $26 million in cash. Jacada Announces Sale of its Application Modernization Business to Software AG for $26 Million
December 20, 2007 (Reuters) This transaction included the intellectual property and related customer contracts associated with the Jacada "legacy" products erminal Emulator, Jacada Studio, Jacada Innovator, Jacada Interface Server and Jacada Integrator Under the terms of the transaction, Jacada retained the right to develop, market, sell, and support Jacada Interface Server and Jacada HostFuse in support of its call center solutions business. In 2021, Jacada was acquired by

References

{{reflist Customer relationship management software companies Software companies of Israel Business software companies 2021 mergers and acquisitions