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Unified Communications Management
Unified communications (UC) management is essentially the management of unified communications; it refers to the systems used by enterprise organizations to automate their enterprise communications services and the voice network infrastructure that those services run over (i.e. how they connect to the PSTN). History As with most technologies, as UC evolves from early adopter to mass market adoption, the focus changes from service features to service quality and cost. As the UC technology lifecycle matures, the focus on UC management increases. The need for UC management has evolved from the growing complexity that surrounds next generation communications environments. As the demands on a company’s communication platform increases – with the introduction of new UC services and applications – the task for an IT team to manage the platform manually becomes more and more complex. Employees need to be trained in multiple systems and the company needs to invest in separate ticketi ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Unified Communications
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types. In its broadest sense, the UC can encompass all forms of communications that are exchanged via a network to include other forms of communications such as Internet Protocol television (IPTV) and digital signage Communicatio ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Fixed Mobile Convergence
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Fixed may refer to: * ''Fixed'' (EP), EP by Nine Inch Nails * ''Fixed'', an upcoming 2D adult animated film directed by Genndy Tartakovsky * Fixed (typeface), a collection of monospace bitmap fonts that is distributed with the X Window System * Fixed, subjected to neutering * Fixed point (mathematics), a point that is mapped to itself by the function * Fixed line telephone, landline See also * * * Fix (other) * Fixer (other) * Fixing (other) * Fixture (other) A fixture can refer to: * Test fixture, used to control and automate testing * Light fixture * Plumbing fixture * Fixture (tool), a tool used in manufacturing * Fixture (property law) * A type of sporting event See also * * * Fixed (disambigua ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Teleconferencing
A teleconference is the live exchange of information among several people remote from one another but linked by a telecommunications system. Terms such as audio conferencing, telephone conferencing and phone conferencing are also sometimes used to refer to teleconferencing. The telecommunications system may support the teleconference by providing one or more of the following: audio, video, and/or data services by one or more means, such as telephone, computer, telegraph, teletypewriter, radio, and television. Telcon is used as an abbreviation for both "telephone conference" and "telephone conversation". Internet teleconferencing Internet teleconferencing includes internet telephone conferencing, videotelephony, web conferencing, and augmented reality conferencing. Internet telephony involves conducting a teleconference over the Internet or a wide area network. One key technology in this area is Voice over Internet Protocol Voice over Internet Protocol (VoIP), also called ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Unified Communications
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types. In its broadest sense, the UC can encompass all forms of communications that are exchanged via a network to include other forms of communications such as Internet Protocol television (IPTV) and digital signage Communicatio ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
FCAPS
FCAPS is the International Organization for Standardization, ISO Telecommunications Management Network model and framework for network management. ''FCAPS'' is an acronym for fault, configuration, accounting, performance, security, the management categories into which the ISO model defines network management tasks. In non-billing organizations ''accounting'' is sometimes replaced with ''administration''. Background The ISO, under the direction of the Open Systems Interconnection, OSI group, has created a network management model as the primary means for understanding the major functions of network management systems. The model in question is interchangeably called either the ''OSI network management model'' or ''ISO network management model'' so the full name could be the ''OSI/ISO network management model''. The comprehensive management of an organization's information technology (IT) infrastructure is a fundamental requirement. Employees and customers rely on IT services where a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Workflow Management
A workflow consists of an orchestrated and repeatable pattern of activity, enabled by the systematic organization of resources into processes that transform materials, provide services, or process information. It can be depicted as a sequence of operations, the work of a person or group, the work of an organization of staff, or one or more simple or complex mechanisms. From a more abstract or higher-level perspective, workflow may be considered a view or representation of real work. The flow being described may refer to a document, service, or product that is being transferred from one step to another. Workflows may be viewed as one fundamental building block to be combined with other parts of an organization's structure such as information technology, teams, projects and hierarchies. Historical development The development of the concept of a workflow occurred above a series of loosely defined, overlapping eras. Beginnings in manufacturing The modern history of workflows ca ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Call Centre
A call centre ( Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension to call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email. A call center was previously seen to be an open workspace for call center agents, with workstations that include a computer and d ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Enterprise Social Networking
Enterprise social networking focuses on the use of online social networks or social relations among people who share business interests and/or activities. Enterprise social networking is often a facility of enterprise social software (regarded as a primary component of Enterprise 2.0), which is essentially social software used in "enterprise" (business/commercial) contexts. It encompasses modifications to corporate intranets (referred to as social intranets) and other classic software platforms used by large companies to organize their communication, collaboration and other aspects of their intranets. Enterprise social networking is also generally thought to include the use of a standard external social networking service to generate visibility for an enterprise. History Social networking sites started to form in the 1990s; an example of these websites is Theglobe.com, which began in 1995. As other websites such as GeoCities and Tripod.com started to form online communities, they ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephony
Telephony ( ) is the field of technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice, fax, or data, between distant parties. The history of telephony is intimately linked to the invention and development of the telephone. Telephony is commonly referred to as the construction or operation of telephones and telephonic systems and as a system of telecommunications in which telephonic equipment is employed in the transmission of speech or other sound between points, with or without the use of wires. The term is also used frequently to refer to computer hardware, software, and computer network systems, that perform functions traditionally performed by telephone equipment. In this context the technology is specifically referred to as Internet telephony, or voice over Internet Protocol (VoIP). Overview The first telephones were connected directly in pairs. Each user had a separate telephone wired ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Web Conferencing
Web conferencing is used as an umbrella term for various types of online conferencing and collaborative services including webinars (web seminars), webcasts, and web meetings. Sometimes it may be used also in the more narrow sense of the peer-level web meeting context, in an attempt to disambiguate it from the other types known as collaborative sessions. The terminology related to these technologies is exact and agreed relying on the standards for web conferencing but specific organizations practices in usage exist to provide also term usage reference. In general, web conferencing is made possible by Internet technologies, particularly on TCP/IP connections. Services may allow real-time point-to-point communications as well as multicast communications from one sender to many receivers. It offers data streams of text-based messages, voice and video chat to be shared simultaneously, across geographically dispersed locations. Applications for web conferencing include meetings, tra ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Video Conferencing
Videotelephony, also known as videoconferencing and video teleconferencing, is the two-way or multipoint reception and transmission of audio and video signals by people in different locations for real time communication.McGraw-Hill Concise Encyclopedia of EngineeringVideotelephony McGraw-Hill, 2002. Retrieved from the FreeDictionary.com website, January 9, 2010 A videophone is a telephone with a video camera and video display, capable of simultaneous video and audio communication. Videoconferencing implies the use of this technology for a group or organizational meeting rather than for individuals, in a videoconference.Mulbach et al, 1995. pg. 291. Telepresence may refer either to a high-quality videotelephony system (where the goal is to create the illusion that remote participants are in the same room) or to meetup technology, which can go beyond video into robotics (such as moving around the room or physically manipulating objects). Videoconferencing has also been called "vis ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telepresence
Telepresence refers to a set of technologies which allow a person to feel as if they were present, to give the appearance or effect of being present via telerobotics, at a place other than their true location. Telepresence requires that the users' senses interact with specific Stimulus (physiology), stimuli in order to provide the feeling of being in that other location. Additionally, users may be given the ability to affect the remote location. In this case, the user's position, movements, actions, voice, etc. may be sensed to Data transmission, transmit and duplicate in the remote location to bring about this effect. Therefore information may be traveling in both directions between the user and the remote location. A popular application is found in videotelephony, telepresence videoconferencing, the highest possible level of videotelephony. Telepresence via video deploys greater technical sophistication and improved fidelity of both sight and Sound recording and reproduction, s ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
