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Serviceability (computer)
{{Other uses, Serviceability (other) In software engineering and hardware engineering, serviceability (also known as supportability) is one of the -ilities or aspects (from IBM's RAS(U) (Reliability, Availability, Serviceability, and Usability)). It refers to the ability of technical support personnel to install, configure, and monitor computer products, identify exceptions or faults, debug or isolate faults to root cause analysis, and provide hardware or software maintenance in pursuit of solving a problem and restoring the product into service. Incorporating serviceability facilitating features typically results in more efficient product maintenance and reduces operational costs and maintains business continuity. Examples of features that facilitate serviceability include: * Help desk notification of exceptional events (e.g., by electronic mail or by sending text to a pager) * Network monitoring * Documentation * Event logging / Tracing (software) * Logging of pr ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Software Engineering
Software engineering is a systematic engineering approach to software development. A software engineer is a person who applies the principles of software engineering to design, develop, maintain, test, and evaluate computer software. The term '' programmer'' is sometimes used as a synonym, but may also lack connotations of engineering education or skills. Engineering techniques are used to inform the software development process which involves the definition, implementation, assessment, measurement, management, change, and improvement of the software life cycle process itself. It heavily uses software configuration management which is about systematically controlling changes to the configuration, and maintaining the integrity and traceability of the configuration and code throughout the system life cycle. Modern processes use software versioning. History Beginning in the 1960s, software engineering was seen as its own type of engineering. Additionally, the development of soft ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Program State
In information technology and computer science, a system is described as stateful if it is designed to remember preceding events or user interactions; the remembered information is called the state of the system. The set of states a system can occupy is known as its state space. In a discrete system, the state space is countable and often finite. The system's internal behaviour or interaction with its environment consists of separately occurring individual actions or events, such as accepting input or producing output, that may or may not cause the system to change its state. Examples of such systems are digital logic circuits and components, automata and formal language, computer programs, and computers. The output of a digital circuit or deterministic computer program at any time is completely determined by its current inputs and its state. Digital logic circuit state Digital logic circuits can be divided into two types: combinational logic, whose output signals are dependen ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
FURPS
FURPS is an acronym representing a model for classifying software quality attributes (functional and non-functional requirements): * Functionality - Capability (Size & Generality of Feature Set), Reusability (Compatibility, Interoperability, Portability), Security (Safety & Exploitability) * Usability (UX) - Human Factors, Aesthetics, Consistency, Documentation, Responsiveness * Reliability - Availability (Failure Frequency (Robustness/Durability/Resilience), Failure Extent & Time-Length (Recoverability/Survivability)), Predictability (Stability), Accuracy (Frequency/Severity of Error) * Performance - Speed, Efficiency, Resource Consumption (power, ram, cache, etc.), Throughput, Capacity, Scalability * Supportability (Serviceability, Maintainability, Sustainability, Repair Speed) - Testability, Flexibility (Modifiability, Configurability, Adaptability, Extensibility, Modularity), Installability, Localizability The model, developed at Hewlett-Packard The Hewlett-Packa ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
OA&M
Operations, administration and management or operations, administration and maintenance (OA&M or OAM) are the processes, activities, tools, and standards involved with operating, administering, managing and maintaining any system. This commonly applies to telecommunication, computer networks, and computer hardware. In particular, Ethernet operations, administration and maintenance (EOAM) is the protocol for installing, monitoring and troubleshooting Ethernet metropolitan area network (MANs) and Ethernet WANs. It relies on a new, optional sublayer in the data link layer of the OSI model. The OAM features covered by this protocol are discovery, link monitoring, remote fault detection, remote loopback Standards * Fault management and performance monitoring ( ITU-T Y.1731) - Defines performance monitoring measurements such as frame loss ratio, frame delay and frame delay variation to assist with SLA assurance and capacity planning. For fault management the standard defines contin ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Hotswap
Hot swapping is the replacement or addition of components to a computer system without stopping, shutting down, or rebooting the system; hot plugging describes the addition of components only. Components which have such functionality are said to be ''hot-swappable'' or ''hot-pluggable''; likewise, components which do not are ''cold-swappable'' or ''cold-pluggable''. Most desktop computer hardware, such as CPUs and memory, are only cold-pluggable. However, it is common for mid to high-end servers and mainframes to feature hot-swappable capability for hardware components, such as CPU, memory, PCIe, SATA and SAS drives. An example of hot swapping is the express ability to pull a Universal Serial Bus (USB) peripheral device, such as a thumb drive, external hard disk drive (HDD), mouse, keyboard, or printer out of a computer's USB slot or peripheral hub without ejecting it first. Most smartphones and tablets with tray-loading holders can interchange SIM cards without powering ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Downtime
The term downtime is used to refer to periods when a system is unavailable. The unavailability is the proportion of a time-span that a system is unavailable or offline. This is usually a result of the system failing to function because of an unplanned event, or because of routine maintenance (a planned event). The term is commonly applied to networks and servers. The common reasons for unplanned outages are system failures (such as a crash) or communications failures (commonly known as network outage). The term is also commonly applied in industrial environments in relation to failures in industrial production equipment. Some facilities measure the downtime incurred during a work shift, or during a 12- or 24-hour period. Another common practice is to identify each downtime event as having an operational, electrical or mechanical origin. The opposite of downtime is uptime. Types Industry standards for the term "Outage Duration" or "Maintenance Duration" can have different poi ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Computer System
A computer is a machine that can be programmed to carry out sequences of arithmetic or logical operations (computation) automatically. Modern digital electronic computers can perform generic sets of operations known as programs. These programs enable computers to perform a wide range of tasks. A computer system is a nominally complete computer that includes the hardware, operating system (main software), and peripheral equipment needed and used for full operation. This term may also refer to a group of computers that are linked and function together, such as a computer network or computer cluster. A broad range of industrial and consumer products use computers as control systems. Simple special-purpose devices like microwave ovens and remote controls are included, as are factory devices like industrial robots and computer-aided design, as well as general-purpose devices like personal computers and mobile devices like smartphones. Computers power the Internet, which links ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Computer Hardware
Computer hardware includes the physical parts of a computer, such as the computer case, case, central processing unit (CPU), Random-access memory, random access memory (RAM), Computer monitor, monitor, Computer mouse, mouse, Computer keyboard, keyboard, computer data storage, graphics card, sound card, Computer speakers, speakers and motherboard. By contrast, software is the set of instructions that can be stored and run by hardware. Hardware is so-termed because it is "Hardness, hard" or rigid with respect to changes, whereas software is "soft" because it is easy to change. Hardware is typically directed by the software to execute any command or Instruction (computing), instruction. A combination of hardware and software forms a usable computing system, although Digital electronics, other systems exist with only hardware. Von Neumann architecture The template for all modern computers is the Von Neumann architecture, detailed in a First Draft of a Report on the EDVAC, 1945 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Graceful Degradation
Fault tolerance is the property that enables a system to continue operating properly in the event of the failure of one or more faults within some of its components. If its operating quality decreases at all, the decrease is proportional to the severity of the failure, as compared to a naively designed system, in which even a small failure can cause total breakdown. Fault tolerance is particularly sought after in high-availability, mission-critical, or even life-critical systems. The ability of maintaining functionality when portions of a system break down is referred to as graceful degradation. A fault-tolerant design enables a system to continue its intended operation, possibly at a reduced level, rather than failing completely, when some part of the system fails. The term is most commonly used to describe computer systems designed to continue more or less fully operational with, perhaps, a reduction in throughput or an increase in response time in the event of some partial ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Upgrade
Upgrading is the process of replacing a product with a newer version of the same product. In computing and consumer electronics an upgrade is generally a replacement of hardware, software or firmware with a newer or better version, in order to bring the system up to date or to improve its characteristics. Computing and consumer electronics Examples of common hardware upgrades include installing additional memory (RAM), adding larger hard disks, replacing microprocessor cards or graphics cards, and installing new versions of software. Many other upgrades are possible as well. Common software upgrades include changing the version of an operating system, of an office suite, of an anti-virus program, or of various other tools. Common firmware upgrades include the updating of the iPod control menus, the Xbox 360 dashboard, or the non-volatile flash memory that contains the embedded operating system for a consumer electronics device. Users can often download software and firmware u ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Software
Software is a set of computer programs and associated documentation and data. This is in contrast to hardware, from which the system is built and which actually performs the work. At the lowest programming level, executable code consists of machine language instructions supported by an individual processor—typically a central processing unit (CPU) or a graphics processing unit (GPU). Machine language consists of groups of binary values signifying processor instructions that change the state of the computer from its preceding state. For example, an instruction may change the value stored in a particular storage location in the computer—an effect that is not directly observable to the user. An instruction may also invoke one of many input or output operations, for example displaying some text on a computer screen; causing state changes which should be visible to the user. The processor executes the instructions in the order they are provided, unless it is instructed ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Exception Handling
In computing and computer programming, exception handling is the process of responding to the occurrence of ''exceptions'' – anomalous or exceptional conditions requiring special processing – during the execution of a program. In general, an exception breaks the normal flow of execution and executes a pre-registered ''exception handler''; the details of how this is done depend on whether it is a hardware or software exception and how the software exception is implemented. Exception handling, if provided, is facilitated by specialized programming language constructs, hardware mechanisms like interrupts, or operating system (OS) inter-process communication (IPC) facilities like signals. Some exceptions, especially hardware ones, may be handled so gracefully that execution can resume where it was interrupted. Definition The definition of an exception is based on the observation that each procedure has a precondition, a set of circumstances for which it will terminate "normal ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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