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Downtime
The term downtime is used to refer to periods when a system is unavailable. The unavailability is the proportion of a time-span that a system is unavailable or offline. This is usually a result of the system failing to function because of an unplanned event, or because of routine maintenance (a planned event). The term is commonly applied to networks and servers. The common reasons for unplanned outages are system failures (such as a crash) or communications failures (commonly known as network outage). The term is also commonly applied in industrial environments in relation to failures in industrial production equipment. Some facilities measure the downtime incurred during a work shift, or during a 12- or 24-hour period. Another common practice is to identify each downtime event as having an operational, electrical or mechanical origin. The opposite of downtime is uptime. Types Industry standards for the term "Outage Duration" or "Maintenance Duration" can have different poi ...
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High Availability
High availability (HA) is a characteristic of a system which aims to ensure an agreed level of operational performance, usually uptime, for a higher than normal period. Modernization has resulted in an increased reliance on these systems. For example, hospitals and data centers require high availability of their systems to perform routine daily activities. Availability refers to the ability of the user community to obtain a service or good, access the system, whether to submit new work, update or alter existing work, or collect the results of previous work. If a user cannot access the system, it is – from the user's point of view – ''unavailable''. Generally, the term ''downtime'' is used to refer to periods when a system is unavailable. Principles There are three principles of systems design in reliability engineering which can help achieve high availability. # Elimination of single points of failure. This means adding or building redundancy into the system so that ...
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Repair And Maintenance
The technical meaning of maintenance involves functional checks, servicing, repairing or replacing of necessary devices, equipment, machinery, building infrastructure, and supporting utilities in industrial, business, and residential installations. Over time, this has come to include multiple wordings that describe various cost-effective practices to keep equipment operational; these activities occur either before or after a failure. Definitions Maintenance functions can defined as maintenance, repair and overhaul (MRO), and MRO is also used for maintenance, repair and operations. Over time, the terminology of maintenance and MRO has begun to become standardized. The United States Department of Defense uses the following definitions:Federal Standard 1037C and from MIL-STD-188 and from the Department of Defense Dictionary of Military and Associated Terms * Any activity—such as tests, measurements, replacements, adjustments, and repairs—intended to retain or restore a fun ...
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Uptime
Uptime is a measure of system reliability, expressed as the percentage of time a machine, typically a computer, has been working and available. Uptime is the opposite of downtime. It is often used as a measure of computer operating system reliability or stability, in that this time represents the time a computer can be left unattended without crashing, or needing to be rebooted for administrative or maintenance purposes. Conversely, long uptime may indicate negligence, because some critical updates can require reboots on some platforms. Records In 2005, Novell reported a server with a 6-year uptime. Although that might sound unusual, that is actually common when servers are maintained under an industrial context and host critical applications such as banking systems. Netcraft maintains the uptime records for many thousands of web hosting computers. A server running Novell NetWare has been reported to have been shut down after 16 years of uptime due to a failing hard disk. A Ci ...
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System
A system is a group of Interaction, interacting or interrelated elements that act according to a set of rules to form a unified whole. A system, surrounded and influenced by its environment (systems), environment, is described by its boundaries, structure and purpose and expressed in its functioning. Systems are the subjects of study of systems theory and other systems sciences. Systems have several common properties and characteristics, including structure, function(s), behavior and interconnectivity. Etymology The term ''system'' comes from the Latin word ''systēma'', in turn from Greek language, Greek ''systēma'': "whole concept made of several parts or members, system", literary "composition"."σύστημα"
Henry George Liddell, Robert Scott, ''A Greek–English Lexicon'', on Per ...
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Online Transaction Processing
In online transaction processing (OLTP), information systems typically facilitate and manage transaction-oriented applications. This is contrasted with online analytical processing. The term "transaction" can have two different meanings, both of which might apply: in the realm of computers or database transactions it denotes an atomic change of state, whereas in the realm of business or finance, the term typically denotes an exchange of economic entities (as used by, e.g., Transaction Processing Performance Council or commercial transactions.) OLTP may use transactions of the first type to record transactions of the second. OLTP has also been used to refer to processing in which the system responds immediately to user requests. An automated teller machine (ATM) for a bank is an example of a commercial transaction processing application. Online transaction processing applications have high throughput and are insert- or update-intensive in database management. These applications are ...
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Customer Account
In sales, commerce, and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product or an idea - obtained from a seller, vendor, or supplier via a financial transaction or exchange for money or some other valuable consideration. Etymology and terminology Early societies relied on a gift economy based on favours. Later, as commerce developed, less permanent human relations were formed, depending more on transitory needs rather than enduring social desires. Customers are generally said to be the purchasers of goods and services, while clients are those who receive personalized advice and solutions. Although such distinctions have no contemporary semantic weight, agencies such as law firms, film studios, and health care providers tend to prefer ''client'', while grocery stores, banks, and restaurants tend to prefer '' customer'' instead. Clients The term client is derived from Latin ''clients'' or ''care'' meaning " ...
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Service Level Agreement
A service-level agreement (SLA) is a commitment between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. The most common component of an SLA is that the services should be provided to the customer as agreed upon in the contract. As an example, Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms. In this case, the SLA will typically have a technical definition of ''mean time between failures'' (MTBF), ''mean time to repair'' or ''mean time to recovery'' (MTTR); identifying which party is responsible for reporting faults or paying fees; responsibility for various data rates; throughput; jitter; or similar measurable details. Overview A service-level agreement is an agreement between two or more ...
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Frame Relay
Frame Relay is a standardized wide area network (WAN) technology that specifies the physical and data link layers of digital telecommunications channels using a packet switching methodology. Originally designed for transport across Integrated Services Digital Network (ISDN) infrastructure, it may be used today in the context of many other network interfaces. Network providers commonly implement Frame Relay for voice (VoFR) and data as an encapsulation technique used between local area networks (LANs) over a WAN. Each end-user gets a private line (or leased line) to a Frame Relay node. The Frame Relay network handles the transmission over a frequently changing path transparent to all end-user extensively used WAN protocols. It is less expensive than leased lines and that is one reason for its popularity. The extreme simplicity of configuring user equipment in a Frame Relay network offers another reason for Frame Relay's popularity. With the advent of Ethernet over fiber optics, ...
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4ESS
The No. 4 Electronic Switching System (4ESS) is a class 4 telephone electronic switching system that was the first digital electronic toll switch introduced by Western Electric for long-distance switching. It was introduced in Chicago in January 1976, to replace the 4A crossbar switch. The last of the 145 systems in the AT&T network was installed in 1999 in Atlanta. Approximately half of the switches were manufactured in Lisle, Illinois, and the other half in Oklahoma City, Oklahoma. At the time of the Bell System divestiture, most of the 4ESS switches became assets of AT&T as part of the long-distance network, while others remained in the RBOC networks. Over 140 4ESS switches remained in service in the United States in 2007. System architecture The 4ESS Switch is often considered as a switching network and its controlling processor. The major functional equipment areas include: * 1B processor, the 4ESS primary controlling processor * 3B computer and associated attached proc ...
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AT&T Corporation
AT&T Corporation, originally the American Telephone and Telegraph Company, is the subsidiary of AT&T Inc. that provides voice, video, data, and Internet telecommunications and professional services to businesses, consumers, and government agencies. During the Bell System's long history, AT&T was at times the world's largest telephone company, the world's largest cable television operator, and a regulated monopoly. At its peak in the 1950s and 1960s, it employed one million people and its revenue ranged between US$3 billion in 1950 ($ in present-day terms) and $12 billion in 1966 ($ in present-day terms). In 2005, AT&T was purchased by Baby Bell and former subsidiary SBC Communications for more than $16 billion ($ in present-day terms). SBC then changed its name to AT&T Inc. Today, AT&T Corporation continues to exist as the long distance subsidiary of AT&T Inc., and its name occasionally shows up in AT&T press releases. Buildings with AT&T logo * AT&T Huro ...
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Telephone Exchange
A telephone exchange, telephone switch, or central office is a telecommunications system used in the public switched telephone network (PSTN) or in large enterprises. It interconnects telephone subscriber lines or virtual circuits of digital systems to establish telephone calls between subscribers. In historical perspective, telecommunication terms have been used with different semantics over time. The term ''telephone exchange'' is often used synonymously with ''central office'', a Bell System term. Often, a ''central office'' is defined as a building used to house the inside plant equipment of potentially several telephone exchanges, each serving a certain geographical area. Such an area has also been referred to as the exchange or exchange area. In North America, a central office location may also be identified as a ''wire center'', designating a facility to which a telephone is connected and obtains dial tone. For business and billing purposes, telecommunication carriers defi ...
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Illinois Bell
Illinois Bell Telephone Company, LLC is the Bell Operating Company serving Illinois. It is owned by AT&T through AT&T Teleholdings, formerly Ameritech. Their headquarters are at 225 West Randolph St., Chicago, IL. After the 1984 Bell System Divestiture, Illinois Bell became a part of Ameritech, one of the 7 original Regional Bell Operating Companies. The Illinois Bell name continued to be used until January 1993, when Ameritech dropped all of their individual Bell Operating Company names in favor of using their corporate name, Ameritech, for marketing purposes. Illinois Bell started doing business as Ameritech Illinois. Illinois Bell, in 1971, became the first ever telephone company to offer Call waiting, Three-way calling, Speed Calling, and Call forwarding, all popular local exchange carrier telephone service options to this day. In 1997, Illinois Bell acquired lines in the Chicago metro area from Central Telephone Company of Illinois, a Sprint company. In 1998, Ameritech ...
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