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Service Level Management
The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business. ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. There is no formal independent third party compliance assessment available for ITIL compliance in an organization. Certification in ITIL is only available to individuals. Since 2013, ITIL has been owned by AXELOS, a joint venture between Capita and the UK Cabinet Office. History Responding to growing dependence on IT, the UK Government's Ce ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
IT Service Management
Information technology service management (ITSM) is the activities that are performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers. Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement. The CIO WaterCoolers' annual ITSM report states that business uses ITSM "mostly in support of customer experience (35%) and service quality (48%)." Context As a discipline, ITSM has ties and common interests with other IT and general management approaches, information security management and software engineering. Consequently, IT service management frameworks have been influenced by other standards and adopted concepts from them, e.g. CMMI, ISO 9000 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Business & Information Systems Engineering
Business & Information Systems Engineering (BISE) is an international scholarly and double-blind reviewed journal which publishes scientific research on the effective and efficient design and utilization of information systems by individuals, groups, enterprises, and society for the improvement of social welfare. Information systems are understood as socio-technical systems comprising tasks, people, and information technology. Research published in the journal examines relevant problems in the analysis, design, implementation and management of information systems and covers areas of information management, computer science, business administration and economics, new media, and operations research Operations research ( en-GB, operational research) (U.S. Air Force Specialty Code: Operations Analysis), often shortened to the initialism OR, is a discipline that deals with the development and application of analytical methods to improve deci .... BISE publishes bimonthly, and feature ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Tudor IT Process Assessment
Tudor IT Process Assessment (TIPA) is a methodological framework for process assessment. Its first version was published in 2003 by the CRP Henri Tudor, Public Research Centre Henri Tudor based in Luxembourg. TIPA is now a registered trademark of the Luxembourg Institute of Science and Technology (LIST). TIPA offers a structured approach to determine process capability compared to recognized best practices. TIPA also supports process improvement by providing a gap analysis and proposing improvement recommendations. TIPA uses the generic approach for process assessment published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) in ISO/IEC 15504 – Process Assessment (now ISO/IEC 33000). The ISO/IEC 15504-2 requirements on performing assessments are structured and documented in the TIPA Assessment Process. Additional guidance, contextual advice and return of experience complete the TIPA Process Assessment Method and ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
ISO/IEC 20000
ISO/IEC 20000 is the international standard for IT service management. It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. It was originally based on the earlier BS 15000 that was developed by BSI Group. ISO/IEC 20000, like its BS 15000 predecessor, was originally developed to reflect best practice guidance contained within the ITIL framework, although it equally supports other IT service management frameworks and approaches including Microsoft Operations Framework and components of ISACA's COBIT framework. The differentiation between ISO/IEC 20000 and BS 15000 has been addressed by Jenny Dugmore. The standard was first published in December 2005. In June 2011, the ISO/IEC 20000-1:2005 was updated to ISO/IEC 20000-1:2011. In February 2012, ISO/IEC 20000-2:2005 was updated to ISO/IEC 20000-2:2012. ISO 20000-1 has been revised by ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance. The revision was released in July 2018. From that point certified ent ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Functional Management
Functional management is the most common type of organizational management. The organization is grouped by areas of speciality within different functional areas (e.g., finance, marketing, and engineering). Some refer to a functional area as a "silo". Besides the heads of a firm's product and/or geographic units the company's top management team typically consists of several functional heads such as the chief financial officer, the chief operating officer, and the chief strategy officer. Communication generally occurs within a single department. If information or project work is needed from another department, a request is transmitted up to the department head, who communicates the request to the other department head. Otherwise, communication stays within the department. Team members complete project work in addition to normal department work. The main advantage of this type of organization is that each employee has only one manager, thus simplifying the chain of command. See a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Information Management
Information management (IM) concerns a cycle of organizational activity: the acquisition of information from one or more sources, the custodianship and the distribution of that information to those who need it, and its ultimate disposal through archiving or deletion. This cycle of information organisation involves a variety of stakeholders, including those who are responsible for assuring the quality, accessibility and utility of acquired information; those who are responsible for its safe storage and disposal; and those who need it for decision making. Stakeholders might have rights to originate, change, distribute or delete information according to organisational information management policies. Information management embraces all the generic concepts of management, including the planning, organizing, structuring, processing, controlling, evaluation and reporting of information activities, all of which is needed in order to meet the needs of those with organisational r ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Business Information Services Library
Business Information Services Library (BiSL), previously known as Business Information Service Management Library, is a framework used for information management. BiSL is a public domain standard since 2005, governed by the ASL BiSL foundation (previously ASL Foundation). The framework describes a standard for processes within business information management at the strategy, management and operations level. BiSL is closely related to the ITIL and ASL framework, yet the main difference between these frameworks is that ITIL and ASL focus on the supply side of information (the purpose of an IT organisation), whereas BiSL focuses on the demand side (arising from the end-user organisation). History BiSL was originally developed in the Netherlands by RCC/Roccade Atribit. It was first described by Deurloo c.s. in an article "Model voor Functioneel Beheer", in the Dutch annual 'IT Beheer Jaarboek', edition 1998, pages 131-140 (ed. J. van Bon, Ten Hagen & Stam Uitgevers). Later, it was ad ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Application Lifecycle Management
Application lifecycle management (ALM) is the product lifecycle management (governance, development, and maintenance) of computer programs. It encompasses requirements management, software architecture, computer programming, software testing, software maintenance, change management, continuous integration, project management, and release management. ALM vs. Software Development Life Cycle ALM is a broader perspective than the Software Development Life Cycle (SDLC), which is limited to the phases of software development such as requirements, design, coding, testing, configuration, project management, and change management. ALM continues after development until the application is no longer used, and may span many SDLCs. Integrated ALM Modern software development processes are not restricted to the discrete ALM/ SDLC steps managed by different teams using multiple tools from different locations. Real-time collaboration, access to the centralized data repository, cross-tool a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Application Services Library
The Application Services Library (ASL) is a public domain framework of best practices used to standardize processes within Application Management, the discipline of producing and maintaining information systems and applications. The term "library" is used because ASL is presented as a set of books describing best practices from the IT industry. ASL is closely related to the frameworks ITIL (for IT Service Management) and BiSL (for Information Management and Functional Management) and to the Capability Maturity Model (CMM). The ASL framework was developed because ITIL proved inadequate for Application Management. At that time, ITIL lacked specific guidance for application design, development, maintenance and support. Newer ITIL versions, particularly V3, have increasingly addressed the Application Development and Application Management domains; the ASL BiSL Foundation has published a white paper comparing ITIL v3 and ASL. ASL was developed in the late nineties in the Netherla ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
HM Treasury
His Majesty's Treasury (HM Treasury), occasionally referred to as the Exchequer, or more informally the Treasury, is a department of His Majesty's Government responsible for developing and executing the government's public finance policy and economic policy. The Treasury maintains the Online System for Central Accounting and Reporting (OSCAR), the replacement for the Combined Online Information System (COINS), which itemises departmental spending under thousands of category headings, and from which the Whole of Government Accounts (WGA) annual financial statements are produced. History The origins of the Treasury of England have been traced by some to an individual known as Henry the Treasurer, a servant to King William the Conqueror. This claim is based on an entry in the Domesday Book showing the individual Henry "the treasurer" as a landowner in Winchester, where the royal treasure was stored. The Treasury of the United Kingdom thus traces its origins to the Treasury of the ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
IT Asset Management
Data center management is the collection of tasks performed by those responsible for managing ongoing operation of a data center This includes ''Business service management'' and planning for the future. Historically, ''data center management'' was seen as something performed by employees, with the help of tools collectively called Data Center Infrastructure Management (DCIM) tools. Both for in-house operation and outsourcing, Service-level agreements must be managed to ensure data-availability. Competition Data center management is a growing major topic for a growing list of large companies who both compete and cooperate, including: Dell, Google, HP, IBM, Intel and Yahoo. Hardware/software vendors who are willing to live with coopetition are working on projects such as "The Distributed Management Task Force" (DMTF) with a goal of learning to "more effectively manage mixed Linux, Windows and cloud environments." With the ''DMTF'' a decade old, the list of companies is growing, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Office Of Government Commerce
The Office of Government Commerce (OGC) was a UK Government Office established as part of HM Treasury in 2000. It was moved into the Efficiency and Reform Group of the Cabinet Office in 2010, before being closed in 2011. Overview A ''Review of Civil Procurement in Central Government'' was undertaken by Peter Gershon, then a company director, which had been requested in November 1998 by the Paymaster General and the Parliamentary Secretary to the Cabinet Office and was published in April 1999. This review recommended the establishment of a central procurement organisation within central government, which Gershon called the ''Office of Government Commerce''. He noted in his report that the review had been initiated because of the then-Prime Minister Tony Blair Sir Anthony Charles Lynton Blair (born 6 May 1953) is a British former politician who served as Prime Minister of the United Kingdom from 1997 to 2007 and Leader of the Labour Party from 1994 to 2007. He previousl ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
