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Olivier Duha
Olivier Duha is a French entrepreneur. He is the founder and co-chairman of Webhelp, an international company specialising in business process outsourcing and client relationship management. Biography Duha studied at ESCEM (School of Business and Management) and the Audencia Nantes School of Management. He started his career in 1992 at LEK Consulting, on the advisory council on strategy and mergers/acquisitions. In this role he worked in London, Paris and Sydney. In 1998, he obtained an MBA at INSEAD. Afterwards, he joined the American consulting firm Bain & Company. In June 2000, he co-founded Webhelp with Frédéric Jousset, a former colleague from Bain & Company. The companyś original aim was to offer online assistance services for novice internet users, using expert consultants and tailored research tools. The firm expanded to include global contact centres, hotlines ''Hotlines'' is an American reality television series about adventures in exotic, fun hotspots. T ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Audencia Business School
Audencia Business School is a French grande école and business school located in Nantes, France. It is one of the only 0.5% of business schools in the world accredited by the Association of MBAs (AMBA), European Quality Improvement System (EQUIS), and the Association to Advance Collegiate Schools of Business (AACSB). Audencia is alsBSISlabelled. The school enrolls 6,100 students from almost 90 countries on bachelors, international masters, specialised masters, MBAs, doctorates and executive education courses. Audencia is often ranked in the top 12 business schools in Franc In 2022, the Financial Times ranked its Masters in Management program 47th in the world. Audencia's Full-Time MBA was ranked 58th in the MBA ranking 2018 by CNN expansion and 90th in the world by ''The Economist'' (October 2018). History Audencia was founded in 1900 as the École Supérieure de Commerce de Nantes. Until 1970, the school occupied the building which is today home to the city's natural histor ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
INSEAD
INSEAD, a contraction of "Institut Européen d'Administration des Affaires" () is a non-profit business school that maintains campuses in Europe ( Fontainebleau, France), Asia (Singapore), the Middle East (Abu Dhabi, UAE), and North America (San Francisco, United States). As a graduate-only business school, INSEAD offers a full-time Master of Business Administration, an executive MBA (EMBA), a Master of Finance, a PhD in management, a Master in Management, Business Foundations Post-Graduate degrees, and a variety of executive education programs. Its MBA, taught in English, is consistently ranked among the best in the world. The MBA has produced the second most CEOs of the world’s 500 largest companies, second only to Harvard Business School's, and the sixth most billionaires. Despite its relatively small size as a specialist, graduate-only university, INSEAD educated 2nd most C-suite executives of listed companies in the world's 19 biggest economies, only second to Harvard U ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Bain & Company
Bain & Company is an American management consulting company headquartered in Boston, Massachusetts. The firm provides advice to public, private, and non-profit organizations. One of the Big Three management consultancies, Bain & Company was founded in 1973 by former Group Vice President of Boston Consulting Group Bill Bain and his colleagues, including Patrick F. Graham. In the late 1970s and early 1980s, the firm grew rapidly. Bill Bain later spun off the alternative investment business into Bain Capital in 1984 and appointed Mitt Romney as its first CEO. Bain experienced several setbacks and financial troubles from 1987 to the early 1990s. Romney and Orit Gadiesh are credited with returning the firm to profitability and growth in their sequential roles as the firm's CEO and chairman respectively. In the 2000s, Bain & Company continued to expand and create additional practice areas focused on working with non-profits, technology companies, and others. It developed a substanti ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Frédéric Jousset
Frédéric Jousset (born 3 May 1970) is a French entrepreneur and philanthropist. He is the founder and co-chairman of Webhelp, a business outsourcing company headquartered in France. He is also the administrator of the Musée du Louvre as of December 2016. Life Jousset is the son to Marie-Laure Jousset, Chief Curator at Beaubourg, and Hubert Jousset, President of the GEFIP and the École normale de musique. Jousset graduated from HEC in 1992. Jousset began his career in 1994 for Kérastase at L'Oréal. Four years later, he founded his first company, Clientis SA, a software publisher for beauty salons. He joined the American strategy consulting firm Bain & Company where he worked as a strategy consultant. In June 2000, he co-founded with Olivier Duha Webhelp SA, which originally offered IT support services and later expanded into operating call centres and outsourcing business services. The group had 55,000 employees and had a turnover of 1.45 billion euros as of 2019 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Call Center
A call centre ( Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension to call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email. A call center was previously seen to be an open workspace for call center agents, with workstations that include a computer and d ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Hotline
A hotline is a point-to-point communications link in which a call is automatically directed to the preselected destination without any additional action by the user when the end instrument goes off-hook. An example would be a phone that automatically connects to emergency services on picking up the receiver. Therefore, dedicated hotline phones do not need a rotary dial or keypad. A hotline can also be called an automatic signaling, ringdown, or off-hook service. For crises and service True hotlines cannot be used to originate calls other than to preselected destinations. However, in common or colloquial usage, a "hotline" often refers to a call center reachable by dialing a standard telephone number, or sometimes the phone numbers themselves. This is especially the case with 24-hour, noncommercial numbers, such as police tip hotlines or suicide crisis hotlines, which are staffed around the clock and thereby give the appearance of real hotlines. Increasingly, however, the te ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telemarketing
Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. Telemarketing is defined as contacting, qualifying, and canvassing prospective customers using telecommunications devices such as telephone, fax, and internet. It does not include direct mail marketing. History The term ''telemarketing'' was first used extensively in the late 1970s to describe Bell System communications which related to new uses for the outbound WATS and inbound Toll-free services. Telephonists The rise of telemarketing can be traced back to the 19th century telephonists, or switchboard operators. Trans-cultural hiring of switchboar ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
National Order Of Merit (France) , a military award of the United States Armed Forces
{{disambiguation ...
An order of merit is conferred by a state, government or royal family on an individual in recognition of military or civil merit. Order of merit may also refer to: * FIFA Order of Merit, for significant contribution to association football * PDC Order of Merit, a world ranking system by the Professional Darts Corporation See also * National Order of Merit (other) * Order of Military Merit (other) * Order of Naval Merit (other) * Order of Civil Merit (other) * Cross of Merit (other) * Medal of Merit (other) * Order (distinction) * Socialist orders of merit * Legion of Merit The Legion of Merit (LOM) is a military award of the United States Armed Forces that is given for exceptionally meritorious conduct in the performance of outstanding services and achievements. The decoration is issued to members of the eight ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
1969 Births
This year is notable for Apollo 11's first landing on the moon. Events January * January 4 – The Government of Spain hands over Ifni to Morocco. * January 5 **Ariana Afghan Airlines Flight 701 crashes into a house on its approach to London's Gatwick Airport, killing 50 of the 62 people on board and two of the home's occupants. * January 14 – An explosion aboard the aircraft carrier USS Enterprise (CVN-65), USS ''Enterprise'' near Hawaii kills 27 and injures 314. * January 19 – End of the siege of the University of Tokyo, marking the beginning of the end for the 1968–69 Japanese university protests. * January 20 – Richard Nixon is First inauguration of Richard Nixon, sworn in as the 37th President of the United States. * January 22 – Attempted assassination of Leonid Brezhnev, An assassination attempt is carried out on Soviet leader Leonid Brezhnev by deserter Viktor Ilyin. One person is killed, several are injured. Leonid Brezhnev, Brezhnev es ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Living People
Related categories * :Year of birth missing (living people) / :Year of birth unknown * :Date of birth missing (living people) / :Date of birth unknown * :Place of birth missing (living people) / :Place of birth unknown * :Year of death missing / :Year of death unknown * :Date of death missing / :Date of death unknown * :Place of death missing / :Place of death unknown * :Missing middle or first names See also * :Dead people * :Template:L, which generates this category or death years, and birth year and sort keys. : {{DEFAULTSORT:Living people 21st-century people People by status ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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