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Networked Help Desk
Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in. The initiative was created by Zendesk in June 2011 in collaboration with eight other founding member organizations including Atlassian, New Relic, OTRS, Pivotal Tracker, ServiceNow and SugarCRM. The first integration, between Zendesk and Atlassian's issue tracking product, Jira, was announced at the 2011 Atlassian Summit. By August 2011, 34 member companies had joined the initiative. A year after launching, over 50 organizations had joined. Within Zendesk instances this feature is branded as ticket sharing. Basis Support tools are generally built around a common paradigm that begins with a customer making a request or an incident report, these create a ticket. Each ticket has a progr ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Networked Help Desk Logo
Network, networking and networked may refer to: Science and technology * Network theory, the study of graphs as a representation of relations between discrete objects * Network science, an academic field that studies complex networks Mathematics * Networks, a graph with attributes studied in network theory ** Scale-free network, a network whose degree distribution follows a power law ** Small-world network, a mathematical graph in which most nodes are not neighbors, but have neighbors in common * Flow network, a directed graph where each edge has a capacity and each edge receives a flow Biology * Biological network, any network that applies to biological systems * Ecological network, a representation of interacting species in an ecosystem * Neural network, a network or circuit of neurons Technology and communication * Artificial neural network, a computing system inspired by animal brains * Broadcast network, radio stations, television stations, or other electronic media outlets ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
New Relic
New Relic, Inc. is an American web tracking and analytics company based in San Francisco. The company's cloud-based software allows websites and mobile apps to track user interactions and service operators' software and hardware performance. In November 2023, private equity firms Francisco Partners and TPG Inc. completed their acquisition of New Relic for approximately $6.5 billion. History Foundation and early years Lew Cirne founded New Relic in 2008 and became the company's CEO. The name "New Relic" is an anagram of founder Lew Cirne's name. On November 5, 2012, CA Technologies filed a lawsuit claiming that New Relic violated three patents that came into CA Technologies' possession through the acquisition of Wily Technology (a company also founded by Lew Cirne). In February 2013, New Relic raised $80 million from investors including Insight Venture Partners, T. Rowe Price, Benchmark Capital, Allen & Company, Trinity Ventures, Passport Capital, Dragoneer, and Ten ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Perl
Perl is a high-level, general-purpose, interpreted, dynamic programming language. Though Perl is not officially an acronym, there are various backronyms in use, including "Practical Extraction and Reporting Language". Perl was developed by Larry Wall in 1987 as a general-purpose Unix scripting language to make report processing easier. Since then, it has undergone many changes and revisions. Perl originally was not capitalized and the name was changed to being capitalized by the time Perl 4 was released. The latest release is Perl 5, first released in 1994. From 2000 to October 2019 a sixth version of Perl was in development; the sixth version's name was changed to Raku. Both languages continue to be developed independently by different development teams which liberally borrow ideas from each other. Perl borrows features from other programming languages including C, sh, AWK, and sed. It provides text processing facilities without the arbitrary data-length limits of ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Request Tracker
Request Tracker, commonly abbreviated to RT, is an open source tool for organizations of all sizes to track and manage workflows, customer requests, and internal project tasks of all sorts. With seamless email integration, custom ticket lifecycles, configurable automation, and detailed permissions and roles, Request Tracker began as ticket-tracking software written in Perl used to coordinate tasks and manage requests among an online community of users. RT's first release in 1996 was written by Jesse Vincent, who later formed Best Practical Solutions LLC to distribute, develop, and support the package. RT is open source (FOSS) and distributed under the GNU General Public License. Request Tracker for Incident Response (RTIR) is a special distribution of RT to fulfill the specific needs of CERT teams. At this point, RTIR is, at once, a tool specific to incident management, a general purpose tool teams can use for other tasks, and also a tool that can—and very often is—a fu ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
ReadWrite
ReadWrite (originally ReadWriteWeb or RWW) is a Web technology blog launched in 2003, covering Web 2.0 and Web technology in general, and providing industry news, reviews, and analysis. Founded by Richard MacManus, Technorati ranked ReadWriteWeb at number 12 in its list of top 100 blogs worldwide, as of October 9, 2010. MacManus is based in Lower Hutt, New Zealand, but the officers and writers of RW work from diverse locations, including Portland, Oregon. Around September or October 2008, ''The New York Times'' technology section began syndicating RW content online. RW also has many international channels such as France, Spain, Brazil and China. RW was acquired by SAY Media in 2011. On October 22, 2012, RWW redesigned its website, rebranded as ReadWrite and hired Daniel Lyons as the new editor-in-chief. Dan Lyons left ReadWrite on March 20, 2013, replaced by Owen Thomas. SAY Media sold ReadWrite to Wearable World in February 2015. In June 2015, the company announced a crowd ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Swivel Chair Approach
A swivel is a connection that allows the connected object, such as a gun, chair, swivel caster, or an anchor rode to rotate horizontally or vertically. Swivel designs A common design for a swivel is a cylindrical rod that can turn freely within a support structure. The rod is usually prevented from slipping out by a nut, washer or thickening of the rod. The device can be attached to the ends of the rod or the center. Another common design is a sphere that is able to rotate within a support structure. The device is attached to the sphere. A third design is a hollow cylindrical rod that has a rod that is slightly smaller than its inside diameter inside of it. They are prevented from coming apart by flanges. The device may be attached to either end. A swivel joint for a pipe is often a threaded connection in between which at least one of the pipes is curved, often at an angle of 45 or 90 degrees. The connection is tightened enough to be water- or air-tight and then tightened f ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
ITIL
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business. ITIL describes best practices, including processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It is designed to allow organizations to establish a baseline and can be used to demonstrate compliance and to measure improvements. There is no formal independent third-party compliance assessment available to demonstrate ITIL compliance in an organization. Certification in ITIL is only available to individuals and not organizations. Since 2021, the ITIL trademark has been owned by PeopleCert. History Responding to growing dependence on IT, the UK Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s develo ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Jira (software)
Jira ( ) is a software product developed by Atlassian that allows bug tracking, issue tracking and agile project management. Jira is used by a large number of clients and users globally for project, time, requirements, task, bug, change, code, test, release, sprint management. Naming The product name comes from the second and third syllables of the Japanese word pronounced as ''Gojira'', which is Japanese for Godzilla. The name originated from a nickname Atlassian developers used to refer to Bugzilla, which was previously used internally for bug-tracking. Description According to Atlassian, Jira is used for issue tracking and project management. Some of the organizations that have used Jira at some point in time for bug-tracking and project management include Fedora Commons, Hibernate, and the Apache Software Foundation, which uses both Jira and Bugzilla. Jira includes tools allowing migration from competitor Bugzilla. Jira is offered in three packages: * Jira Softwar ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
InformationWeek
''InformationWeek'' is a digital magazine which conducts corresponding face-to-face events, virtual events, and research. It is headquartered in San Francisco, California California () is a U.S. state, state in the Western United States that lies on the West Coast of the United States, Pacific Coast. It borders Oregon to the north, Nevada and Arizona to the east, and shares Mexico–United States border, an ... and was first published in 1985 by CMP Media, later became part of Informa TechTarget. The print edition of the magazine has ceased, with the last issue published on June 24, 2013. History The print edition began in 1985 using the name ''Information Week''. * April 1999 - Information Week began its 14th international edition: Brazil. * May 1997 through 2000 – The worldwide regional publications of '' LAN Magazine'' were renamed to the already existing ''Network Magazine''. Networkmagazine.com and lanmag.com now redirect to informationweek.com * September 200 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
SugarCRM
SugarCRM is a software company based in Silicon Valley. It produces the on-premises and cloud-based web application Sugar, a customer relationship management (CRM) system. SugarCRM's functionality includes sales force automation, sales-force automation, marketing campaigns, customer support, collaborative software, collaboration, Mobile CRM, Social CRM and reporting. The company operates a number of websites, including its commercial website Sugarcrm.com and Sugar Outfitters (for third-party extensions), and an online user forum called SugarClub. In February 2014, in a blog post that provoked a strong reaction from the development community, SugarCRM announced that they would no longer be releasing new open-source versions of their Community Edition application; from now on this would be a bug-fix-only application. History John Roberts conceived of the idea and name of SugarCRM while riding his mountain bike named Sugar in the Santa Cruz Mountains. Clint Oram, John Roberts, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
