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Interactions Corporation
Interactions LLC is a privately held technology company that builds and delivers hosted Virtual Assistant applications that enable businesses to deliver automated natural language communications for enterprise customer care. History Interactions LLC was founded in 2004 and is headquartered in Franklin, Massachusetts. Since inception, Interactions has raised $167M and is venture-backed by Sigma Partners, Cross Atlantic Capital Partners, Updata Partners, North Hill Ventures, Revolution Growth, NewSpring Capital, and Comcast Ventures. Michael Iacobucci serves as Interactions' CEO. Interactions has additional offices in Indiana, Michigan, New Jersey and New York. In 2010, Interactions received PCI DSS compliance validation. In April 2012, Interactions was named a 2012 Gartner 'Cool Vendor' in CRM Customer Service and Social. In November 2014, Interactions announced the acquisition of AT&T's Speech and Language Technology group, along with its AT&T Watson(SM) platform. In June 20 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telecommunication
Telecommunication is the transmission of information by various types of technologies over wire, radio, optical, or other electromagnetic systems. It has its origin in the desire of humans for communication over a distance greater than that feasible with the human voice, but with a similar scale of expediency; thus, slow systems (such as postal mail) are excluded from the field. The transmission media in telecommunication have evolved through numerous stages of technology, from beacons and other visual signals (such as smoke signals, semaphore telegraphs, signal flags, and optical heliographs), to electrical cable and electromagnetic radiation, including light. Such transmission paths are often divided into communication channels, which afford the advantages of multiplexing multiple concurrent communication sessions. ''Telecommunication'' is often used in its plural form. Other examples of pre-modern long-distance communication included audio messages, such as coded drumb ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Natural Language
In neuropsychology, linguistics, and philosophy of language, a natural language or ordinary language is any language that has evolved naturally in humans through use and repetition without conscious planning or premeditation. Natural languages can take different forms, such as speech or signing. They are distinguished from constructed and formal languages such as those used to program computers or to study logic. Defining natural language Natural language can be broadly defined as different from * artificial and constructed languages, e.g. computer programming languages * constructed international auxiliary languages * non-human communication systems in nature such as whale and other marine mammal vocalizations or honey bees' waggle dance. All varieties of world languages are natural languages, including those that are associated with linguistic prescriptivism or language regulation. ( Nonstandard dialects can be viewed as a wild type in comparison with standard l ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Speech Recognition
Speech recognition is an interdisciplinary subfield of computer science and computational linguistics that develops methodologies and technologies that enable the recognition and translation of spoken language into text by computers with the main benefit of searchability. It is also known as automatic speech recognition (ASR), computer speech recognition or speech to text (STT). It incorporates knowledge and research in the computer science, linguistics and computer engineering fields. The reverse process is speech synthesis. Some speech recognition systems require "training" (also called "enrollment") where an individual speaker reads text or isolated vocabulary into the system. The system analyzes the person's specific voice and uses it to fine-tune the recognition of that person's speech, resulting in increased accuracy. Systems that do not use training are called "speaker-independent" systems. Systems that use training are called "speaker dependent". Speech recognition ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone Services
A telephone is a telecommunications device that permits two or more users to conduct a conversation when they are too far apart to be easily heard directly. A telephone converts sound, typically and most efficiently the human voice, into electronic signals that are transmitted via cables and other communication channels to another telephone which reproduces the sound to the receiving user. The term is derived from el, τῆλε (''tēle'', ''far'') and φωνή (''phōnē'', ''voice''), together meaning ''distant voice''. A common short form of the term is ''phone'', which came into use early in the telephone's history. In 1876, Alexander Graham Bell was the first to be granted a United States patent for a device that produced clearly intelligible replication of the human voice at a second device. This instrument was further developed by many others, and became rapidly indispensable in business, government, and in households. The essential elements of a telephone are a mic ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Forbes
''Forbes'' () is an American business magazine owned by Integrated Whale Media Investments and the Forbes family. Published eight times a year, it features articles on finance, industry, investing, and marketing topics. ''Forbes'' also reports on related subjects such as technology, communications, science, politics, and law. It is based in Jersey City, New Jersey. Competitors in the national business magazine category include ''Fortune'' and ''Bloomberg Businessweek''. ''Forbes'' has an international edition in Asia as well as editions produced under license in 27 countries and regions worldwide. The magazine is well known for its lists and rankings, including of the richest Americans (the Forbes 400), of the America's Wealthiest Celebrities, of the world's top companies (the Forbes Global 2000), Forbes list of the World's Most Powerful People, and The World's Billionaires. The motto of ''Forbes'' magazine is "Change the World". Its chair and editor-in-chief is Steve Fo ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Voice Biometrics
Speaker recognition is the identification of a person from characteristics of voices. It is used to answer the question "Who is speaking?" The term voice recognition can refer to ''speaker recognition'' or speech recognition. Speaker verification (also called speaker authentication) contrasts with identification, and ''speaker recognition'' differs from ''speaker diarisation'' (recognizing when the same speaker is speaking). Recognizing the speaker can simplify the task of translating speech in systems that have been trained on specific voices or it can be used to authenticate or verify the identity of a speaker as part of a security process. Speaker recognition has a history dating back some four decades as of 2019 and uses the acoustic features of speech that have been found to differ between individuals. These acoustic patterns reflect both anatomy and learned behavioral patterns. Verification versus identification There are two major applications of speaker recognition techno ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Natural Language Understanding
Natural-language understanding (NLU) or natural-language interpretation (NLI) is a subtopic of natural-language processing in artificial intelligence that deals with machine reading comprehension. Natural-language understanding is considered an AI-hard problem. There is considerable commercial interest in the field because of its application to automated reasoning, machine translation, question answering, news-gathering, text categorization, voice-activation, archiving, and large-scale content analysis. History The program STUDENT, written in 1964 by Daniel Bobrow for his PhD dissertation at MIT, is one of the earliest known attempts at natural-language understanding by a computer. Eight years after John McCarthy coined the term artificial intelligence, Bobrow's dissertation (titled ''Natural Language Input for a Computer Problem Solving System'') showed how a computer could understand simple natural language input to solve algebra word problems. A year later, in 1965, J ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
PCI DSS
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard used to handle credit cards from major card brands. The standard is administered by the Payment Card Industry Security Standards Council and its use is mandated by the card brands. The standard was created to better control cardholder data and reduce credit card fraud. Validation of compliance is performed annually or quarterly, by a method suited to the volume of transactions handled: * Self-Assessment Questionnaire (SAQ) * Firm-specific Internal Security Assessor (ISA) * External Qualified Security Assessor (QSA) History Originally, the major card brands started five different security programs: *Visa's Cardholder Information Security Program * MasterCard's Site Data Protection * American Express's Data Security Operating Policy *Discover's Information Security and Compliance * JCB's Data Security Program The intentions of each were roughly similar: to create an additional level ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Care
Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that of increasing revenues. The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. Customer service does not only focus on the external aspect of the organization, but also the internal relations that facilitate the business activity. For ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Virtual Assistant (artificial Intelligence)
An intelligent virtual assistant (IVA) or intelligent personal assistant (IPA) is a software agent that can perform tasks or services for an individual based on commands or questions. The term "chatbot" is sometimes used to refer to virtual assistants generally or specifically accessed by online chat. In some cases, online chat programs are exclusively for entertainment purposes. Some virtual assistants are able to interpret human speech and respond via synthesized voices. Users can ask their assistants questions, control home automation devices and media playback via voice, and manage other basic tasks such as email, to-do lists, and calendars with verbal commands. A similar concept, however with differences, lays under the dialogue systems. As of 2017, the capabilities and usage of virtual assistants are expanding rapidly, with new products entering the market and a strong emphasis on both email and voice user interfaces. Apple and Google have large installed bases of users ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Hospitality
Hospitality is the relationship between a guest and a host, wherein the host receives the guest with some amount of goodwill, including the reception and entertainment of guests, visitors, or strangers. Louis de Jaucourt, Louis, chevalier de Jaucourt describes hospitality in the as the virtue of a great soul that cares for the whole universe through the ties of humanity.Jaucourt, Louis, chevalier de"Hospitality" The Encyclopedia of Diderot & d'Alembert Collaborative Translation Project. Translated by Sophie Bourgault. Ann Arbor: Michigan Publishing, University of Michigan Library, 2013. Trans. of , vol. 8. Paris, 1765. Hospitality is also the way people treat others, that is, the service of welcoming and receiving guests for example in hotels. Hospitality plays a fundamental role to augment or decrease the volume of sales of an organization. Hospitality ethics is a discipline that studies this usage of hospitality. Etymology Derives from the Arab , meaning "host", "gues ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Franklin, Massachusetts
The Town of Franklin is a city in Norfolk County, Massachusetts, United States. Franklin is one of thirteen Massachusetts municipalities that have applied for, and been granted, city forms of government but wish to retain "The town of" in their official names. As of 2022, the city's population was 36,745, with a growth rate of 15.38% since 2015. It is home to the country's first public library, the Franklin Public Library with its first books donated by Benjamin Franklin in 1790. It also contains the largest Catholic parish in the Boston Archdiocese, St. Mary's Catholic church, with some 15,000 members. History Franklin was first settled by Europeans in 1660 and officially incorporated during the American Revolution. The town was formed from the western part of the town of Wrentham, and it was officially incorporated on March 2, 1778; its designated name at incorporation was to be Exeter. However, the town's citizens opted to call it Franklin, in honor of the statesman Benjamin ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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