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Host Media Processing
A telephony system based on host media processing (HMP) is one that uses a general-purpose computer to process a telephony call’s media stream rather than using digital signal processors (DSPs) to perform the task. When telephony call streams started to be digitized for time-division-multiplexed (TDM) transport, processing of the media stream, to enhance it in some way, became common. For example, digital echo cancellers were added to long-haul circuits, and transport channels were shaped to improve modem performance. Then, in the mid-‘80s, computer-based systems that implemented messaging, for example, used DSPs to compress the audio for storage, and fax servers used DSPs to implement fax modems. However, since the late ‘90s, the millions of instructions per second (MIPS) of processing power available on low-cost PCs have been adequate to process several media streams, while still leaving enough processing power to handle the application. And, following Moore’s Law, PC cap ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephony
Telephony ( ) is the field of technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice, fax, or data, between distant parties. The history of telephony is intimately linked to the invention and development of the telephone. Telephony is commonly referred to as the construction or operation of telephones and telephonic systems and as a system of telecommunications in which telephonic equipment is employed in the transmission of speech or other sound between points, with or without the use of wires. The term is also used frequently to refer to computer hardware, software, and computer network systems, that perform functions traditionally performed by telephone equipment. In this context the technology is specifically referred to as Internet telephony, or voice over Internet Protocol (VoIP). Overview The first telephones were connected directly in pairs. Each user had a separate telephone wired ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
YATE Yet Another Telephony Engine
Yate is a town and civil parish in South Gloucestershire, England. It lies just to the southwest of the Cotswolds, Cotswold Hills and is northeast of Bristol city centre and from the centre of Bath, Somerset, Bath, with regular rail services to Bristol and Gloucester. Developing from a small village into a town from the 1950s onwards, the 2011 UK census, census listed Yate's parish population as 21,789. The market town of Chipping Sodbury (population 5,045) is contiguous with Yate to the east. In addition, a large southern section of the built-up area spills over into the parish of Dodington, Gloucestershire, Dodington (population 8,206), and as a result, the total population of Yate's urban area is estimated at 35,000. Location Yate is located in South Gloucestershire in the South West of England. The town is northeast of Bristol city centre, which is about away by road. Apart from Chipping Sodbury to the east, Yate is surrounded by countryside and is situated to the south ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
VoIP
Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the Internet, rather than via the public switched telephone network (PSTN), also known as plain old telephone service (POTS). Overview The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding. Instead of being transmitted over a circuit-switched network, the digital information is packetized and transmission occurs as IP packets over a packet-switched network. They transport media streams using special media delivery protocols t ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
FoIP
T.38 is an ITU recommendation for allowing transmission of fax over IP networks (FoIP) in real time. History The T.38 fax relay standard was devised in 1998 as a way to permit faxes to be transported across IP networks between existing Group 3 (G3) fax terminals. T.4 and related fax standards were published by the ITU in 1980, before the rise of the Internet. In the late 1990s, VoIP, or Voice over IP, began to gain ground as an alternative to the conventional Public Switched Telephone Network (PSTN). However, because most VoIP systems are optimized (through their use of aggressive lossy bandwidth-saving compression) for voice rather than data calls, conventional fax machines worked poorly or not at all on them due to the network impairments such as delay, jitter, packet loss, and so on. Thus, some way of transmitting fax over IP was needed. Overview In practical scenarios, a T.38 fax call has at least part of the call being carried over PSTN, although this is not required ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Signal Processing
Signal processing is an electrical engineering subfield that focuses on analyzing, modifying and synthesizing ''signals'', such as audio signal processing, sound, image processing, images, and scientific measurements. Signal processing techniques are used to optimize transmissions, Data storage, digital storage efficiency, correcting distorted signals, subjective video quality and to also detect or pinpoint components of interest in a measured signal. History According to Alan V. Oppenheim and Ronald W. Schafer, the principles of signal processing can be found in the classical numerical analysis techniques of the 17th century. They further state that the digital refinement of these techniques can be found in the digital control systems of the 1940s and 1950s. In 1948, Claude Shannon wrote the influential paper "A Mathematical Theory of Communication" which was published in the Bell System Technical Journal. The paper laid the groundwork for later development of information c ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Automatic Gain Control
Automatic gain control (AGC) is a closed-loop feedback regulating circuit in an amplifier or chain of amplifiers, the purpose of which is to maintain a suitable signal amplitude at its output, despite variation of the signal amplitude at the input. The average or peak output signal level is used to dynamically adjust the gain of the amplifiers, enabling the circuit to work satisfactorily with a greater range of input signal levels. It is used in most radio receivers to equalize the average volume (loudness) of different radio stations due to differences in received signal strength, as well as variations in a single station's radio signal due to fading. Without AGC the sound emitted from an AM radio receiver would vary to an extreme extent from a weak to a strong signal; the AGC effectively reduces the volume if the signal is strong and raises it when it is weaker. In a typical receiver the AGC feedback control signal is usually taken from the detector stage and applied to ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Network Packet
In telecommunications and computer networking, a network packet is a formatted unit of data carried by a packet-switched network. A packet consists of control information and user data; the latter is also known as the ''payload''. Control information provides data for delivering the payload (e.g., source and destination network addresses, error detection codes, or sequencing information). Typically, control information is found in packet headers and trailers. In packet switching, the bandwidth of the transmission medium is shared between multiple communication sessions, in contrast to circuit switching, in which circuits are preallocated for the duration of one session and data is typically transmitted as a continuous bit stream. Terminology In the seven-layer OSI model of computer networking, ''packet'' strictly refers to a protocol data unit at layer 3, the network layer. A data unit at layer 2, the data link layer, is a ''frame''. In layer 4, the transport layer, the data u ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
IETF
The Internet Engineering Task Force (IETF) is a standards organization for the Internet and is responsible for the technical standards that make up the Internet protocol suite (TCP/IP). It has no formal membership roster or requirements and all its participants are volunteers. Their work is usually funded by employers or other sponsors. The IETF was initially supported by the federal government of the United States but since 1993 has operated under the auspices of the Internet Society, an international non-profit organization. Organization The IETF is organized into a large number of working groups and birds of a feather informal discussion groups, each dealing with a specific topic. The IETF operates in a bottom-up task creation mode, largely driven by these working groups. Each working group has an appointed chairperson (or sometimes several co-chairs); a charter that describes its focus; and what it is expected to produce, and when. It is open to all who want to particip ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Call Progress Analysis
A predictive dialer dials a list of telephone numbers and connects answered dials to people making calls, often referred to as agents. Predictive dialers use statistical algorithms to minimize the time that agents spend waiting between conversations, while minimizing the occurrence of someone answering when no agent is available.Predictive Dialing for Outbound Telephone Call Centers Douglas A. Samuelson, Interfaces, 29:5 September–October, 1999 (pp. 66-81). When dialing numbers one at a time, there are two sources of delay. First, only some fraction of dials are answered; for example, if 1 out of 3 dials are answered, a predictive dialer might dial 3 lines every time an agent becomes available. Second, even dials that are answered take some time before being picked up. If it typically takes 10 seconds ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
DTMF
Dual-tone multi-frequency signaling (DTMF) is a telecommunication signaling system using the voice-frequency band over telephone lines between telephone equipment and other communications devices and switching centers. DTMF was first developed in the Bell System in the United States, and became known under the trademark Touch-Tone for use in push-button telephones supplied to telephone customers, starting in 1963. DTMF is standardized as ITU-T Recommendation Q.23. It is also known in the UK as ''MF4''. The Touch-Tone system using a telephone keypad gradually replaced the use of rotary dial and has become the industry standard for landline and mobile service. Other multi-frequency systems are used for internal signaling within the telephone network. Multifrequency signaling Before the development of DTMF, telephone numbers were dialed by users with a loop-disconnect (LD) signaling, more commonly known as pulse dialing (dial pulse, DP) in the United States. It functions by int ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Hardware Virtualization
Hardware virtualization is the virtualization of computers as complete hardware platforms, certain logical abstractions of their componentry, or only the functionality required to run various operating systems. Virtualization hides the physical characteristics of a computing platform from the users, presenting instead an abstract computing platform. At its origins, the software that controlled virtualization was called a "control program", but the terms "hypervisor" or "virtual machine monitor" became preferred over time. Concept The term "virtualization" was coined in the 1960s to refer to a virtual machine (sometimes called "pseudo machine"), a term which itself dates from the experimental IBM M44/44X system. The creation and management of virtual machines has been called "platform virtualization", or "server virtualization", more recently. Platform virtualization is performed on a given hardware platform by ''host'' software (a ''control program''), which creates a simula ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Interactive Voice Response
Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telecommunications, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling as IVR systems are more intelligent than many predictive dialer systems. IVR systems can be used standing alone to create self-service solutions for mobile purchases, banking payments, services, retail orders, utilities, travel information and weather conditions. In combination with systems such an automated attendant and ACD, call routing can be optimized for a better ca ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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