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Help Line
A helpline, or switchboard, is a telephone service which offers help to those who call. Many helpline services now offer more than telephone support - offering access to information, advice or customer service via telephone, email, web or SMS. The word ''hotline'' is also sometimes used to refer to a helpline. A helpline can provide emotional support to a person in distress in its minimalistic form. It may help the individual. Services include: * user assistance, for example computer software support * telephone counseling, medical hotlines, insolvency hotlines, crisis hotlines and many other types of hotlines. See also * Telephone counseling * Hotline * Single Non-Emergency Number * Emergency telephone number References External linksHelpline Database {{Wiktionary Information by telephone Counseling ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Help Desk
A help desk is a department or person that provides assistance and information usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon University studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but also from the help desk's unique position of communicating daily with numerous customers or employees. Information gained in areas such as technical problems, user preferences, and satisfaction can be valuable for the planning and development work of other information technology units. Large help desks have a person or team responsible for managing the incoming requests, called "issues"; they are commonly called queue managers or queue supervisors. The queue manager is responsible for the issue queues, which can be set up in various ways depending on the help desk size or structure. Typically, large help desks have several teams that are experienced i ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone
A telephone is a telecommunications device that permits two or more users to conduct a conversation when they are too far apart to be easily heard directly. A telephone converts sound, typically and most efficiently the human voice, into electronic signals that are transmitted via cables and other communication channels to another telephone which reproduces the sound to the receiving user. The term is derived from el, τῆλε (''tēle'', ''far'') and φωνή (''phōnē'', ''voice''), together meaning ''distant voice''. A common short form of the term is ''phone'', which came into use early in the telephone's history. In 1876, Alexander Graham Bell was the first to be granted a United States patent for a device that produced clearly intelligible replication of the human voice at a second device. This instrument was further developed by many others, and became rapidly indispensable in business, government, and in households. The essential elements of a telephone are a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Dictionary
A dictionary is a listing of lexemes from the lexicon of one or more specific languages, often arranged alphabetically (or by radical and stroke for ideographic languages), which may include information on definitions, usage, etymologies, pronunciations, translation, etc.Webster's New World College Dictionary, Fourth Edition, 2002 It is a lexicographical reference that shows inter-relationships among the data. A broad distinction is made between general and specialized dictionaries. Specialized dictionaries include words in specialist fields, rather than a complete range of words in the language. Lexical items that describe concepts in specific fields are usually called terms instead of words, although there is no consensus whether lexicology and terminology are two different fields of study. In theory, general dictionaries are supposed to be semasiological, mapping word to definition, while specialized dictionaries are supposed to be onomasiological, first identifying ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Volunteer Emotional Support Helplines
{{No footnotes, date=July 2022 Volunteer Emotional Support Helplines (VESH) is a planned combined international network of telephone counseling services being formed by the three largest international services (Befrienders/Samaritans, IFOTES & Lifeline). In their roles of emotional support service networks, they have agreed to develop a more effective and robust international interface. VESH represents 1200 member centres in 61 countries. Their goal is to ensure maximum access to effective services for people in distress. They agreed to: *encourage the development of new services in areas of need *promote best practice *increase information sharing between member associations and externally *represent members’ experiences internationally *promote communications skills which contribute to emotional health. Together, the VESH partners have around 1,200 member centres in 61 countries. They have outlined a commitment to information sharing and joint activities. Part of this includes ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Hotline
A hotline is a point-to-point communications link in which a call is automatically directed to the preselected destination without any additional action by the user when the end instrument goes off-hook. An example would be a phone that automatically connects to emergency services on picking up the receiver. Therefore, dedicated hotline phones do not need a rotary dial or keypad. A hotline can also be called an automatic signaling, ringdown, or off-hook service. For crises and service True hotlines cannot be used to originate calls other than to preselected destinations. However, in common or colloquial usage, a "hotline" often refers to a call center reachable by dialing a standard telephone number, or sometimes the phone numbers themselves. This is especially the case with 24-hour, noncommercial numbers, such as police tip hotlines or suicide crisis hotlines, which are staffed around the clock and thereby give the appearance of real hotlines. Increasingly, however, the te ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
User Assistance
User assistance is a general term for guided assistance to a user of a software product. The phrase incorporates all forms of help available to a user. Assistance can also automatically perform procedures or step users through the procedure, depending on the question that the user asked. The term is broader than online help, and includes procedural and tutorial information. What it does User assistance provides information to help a person to interact with software. This can include describing the user interface, but also focuses on how to help the user to best apply the software capabilities to their needs. User assistance can be considered a component of the broader category of user experience. Devices User assistance employs a number of devices including help, wizards, tutorials, printed manuals (and their PDF equivalents), and user interface text. User assistance professionals also contribute to enterprise knowledge bases and content management systems.{{cite web , au ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone Counseling
Telephone counseling refers to any type of psychological service performed over the telephone. Telephone counseling ranges from individual, couple or group psychotherapy with a professional therapist to psychological first aid provided by para-professional counselors. In-person therapists often advise clients to make use of telephone crisis counseling to provide the client with an avenue to obtain support outside of therapy if they cannot be reached in an emergency or at the conclusion of a therapeutic relationship. Telephone counseling is also provided by crisis hotlines, quitlines, and child helplines. Professional counseling by telephone Researchers have begun observing a growing trend in which licensed psychotherapists and psychologists are now seeing at least some of their clients via the telephone.Barnett, J.; Scheetz, K. (2003). Technological advances and telehealth: Ethics, law, and the practice of psychotherapy. Psychotherapy: Theory, Research, Practice, Training. 40(1-2), ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Medical Hotlines
Medicine is the science and practice of caring for a patient, managing the diagnosis, prognosis, prevention, treatment, palliation of their injury or disease, and promoting their health. Medicine encompasses a variety of health care practices evolved to maintain and restore health by the prevention and treatment of illness. Contemporary medicine applies biomedical sciences, biomedical research, genetics, and medical technology to diagnose, treat, and prevent injury and disease, typically through pharmaceuticals or surgery, but also through therapies as diverse as psychotherapy, external splints and traction, medical devices, biologics, and ionizing radiation, amongst others. Medicine has been practiced since prehistoric times, and for most of this time it was an art (an area of skill and knowledge), frequently having connections to the religious and philosophical beliefs of local culture. For example, a medicine man would apply herbs and say prayers for healing, or an ancie ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Insolvency Hotlines
In accounting, insolvency is the state of being unable to pay the debts, by a person or company (debtor), at maturity; those in a state of insolvency are said to be ''insolvent''. There are two forms: cash-flow insolvency and balance-sheet insolvency. Cash-flow insolvency is when a person or company has enough assets to pay what is owed, but does not have the appropriate form of payment. For example, a person may own a large house and a valuable car, but not have enough liquid assets to pay a debt when it falls due. Cash-flow insolvency can usually be resolved by negotiation. For example, the bill collector may wait until the car is sold and the debtor agrees to pay a penalty. Balance-sheet insolvency is when a person or company does not have enough assets to pay all of their debts. The person or company might enter bankruptcy, but not necessarily. Once a loss is accepted by all parties, negotiation is often able to resolve the situation without bankruptcy. A company that i ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Crisis Hotline
A crisis hotline is a phone number people can call to get immediate emergency telephone counseling, usually by trained volunteers. The first such service was founded in England in 1951 and such hotlines have existed in most major cities of the English speaking world at least since the mid-1970s. Initially set up to help those contemplating suicide, many have expanded their mandate to deal more generally with emotional crises. Similar hotlines operate to help people in other circumstances, including rape, bullying, self-harm, runaway children, human trafficking, and people who identify as LGBT or intersex. Despite crisis hotlines being common, their effectiveness in reducing suicides is unclear. Effectiveness Even though crisis hotlines are common, they have not been well studied for efficacy. One study found that people's thoughts of suicide decreased during a call to a crisis line, and were lessened for several weeks after their call. Some callers frequently call crisis helplin ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone Counseling
Telephone counseling refers to any type of psychological service performed over the telephone. Telephone counseling ranges from individual, couple or group psychotherapy with a professional therapist to psychological first aid provided by para-professional counselors. In-person therapists often advise clients to make use of telephone crisis counseling to provide the client with an avenue to obtain support outside of therapy if they cannot be reached in an emergency or at the conclusion of a therapeutic relationship. Telephone counseling is also provided by crisis hotlines, quitlines, and child helplines. Professional counseling by telephone Researchers have begun observing a growing trend in which licensed psychotherapists and psychologists are now seeing at least some of their clients via the telephone.Barnett, J.; Scheetz, K. (2003). Technological advances and telehealth: Ethics, law, and the practice of psychotherapy. Psychotherapy: Theory, Research, Practice, Training. 40(1-2), ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Hotline
A hotline is a point-to-point communications link in which a call is automatically directed to the preselected destination without any additional action by the user when the end instrument goes off-hook. An example would be a phone that automatically connects to emergency services on picking up the receiver. Therefore, dedicated hotline phones do not need a rotary dial or keypad. A hotline can also be called an automatic signaling, ringdown, or off-hook service. For crises and service True hotlines cannot be used to originate calls other than to preselected destinations. However, in common or colloquial usage, a "hotline" often refers to a call center reachable by dialing a standard telephone number, or sometimes the phone numbers themselves. This is especially the case with 24-hour, noncommercial numbers, such as police tip hotlines or suicide crisis hotlines, which are staffed around the clock and thereby give the appearance of real hotlines. Increasingly, however, the te ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
