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GoToAssist
GoTo Resolve (formerly GoToAssist & RescueAssist) is a cloud-based remote support platform designed and targeted at IT support teams and customer support organizations. In 2018, LogMeIn's GoToAssist was rebranded to RescueAssist creating the Rescue brand of support products. Technology and business development GoToAssist was originally developed by Expertcity, which was founded in Santa Barbara, California in 1997. GoToAssist Remote Support enables users to access and control remote computers and other Internet-connected devices in order to provide technical support. The solution allows a desktop view of a host computer to be manipulated from a it computer. The two machines are connected through a TCP/IP network. One of Expertcity's innovations was to employ the Internet for connectivity, protecting transmissions with high-security encryption and multiple passwords. By combining a web-based software service with software installed on the host computer, transmissions could be pas ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Boston, MA
Boston (), officially the City of Boston, is the state capital and most populous city of the Commonwealth of Massachusetts, as well as the cultural and financial center of the New England region of the United States. It is the 24th- most populous city in the country. The city boundaries encompass an area of about and a population of 675,647 as of 2020. It is the seat of Suffolk County (although the county government was disbanded on July 1, 1999). The city is the economic and cultural anchor of a substantially larger metropolitan area known as Greater Boston, a metropolitan statistical area (MSA) home to a census-estimated 4.8 million people in 2016 and ranking as the tenth-largest MSA in the country. A broader combined statistical area (CSA), generally corresponding to the commuting area and including Providence, Rhode Island, is home to approximately 8.2 million people, making it the sixth most populous in the United States. Boston is one of the oldest munic ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Firewall (computing)
In computing, a firewall is a network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules. A firewall typically establishes a barrier between a trusted network and an untrusted network, such as the Internet. History The term '' firewall'' originally referred to a wall intended to confine a fire within a line of adjacent buildings. Later uses refer to similar structures, such as the metal sheet separating the engine compartment of a vehicle or aircraft from the passenger compartment. The term was applied in the late 1980s to network technology that emerged when the Internet was fairly new in terms of its global use and connectivity. The predecessors to firewalls for network security were routers used in the late 1980s. Because they already segregated networks, routers could apply filtering to packets crossing them. Before it was used in real-life computing, the term appeared in the 1983 computer-hacking movi ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Software As A Service
Software as a service (SaaS ) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. SaaS is also known as "on-demand software" and Web-based/Web-hosted software. SaaS is considered to be part of cloud computing, along with infrastructure as a service (IaaS), platform as a service (PaaS), desktop as a service (DaaS), managed software as a service (MSaaS), mobile backend as a service (MBaaS), data center as a service (DCaaS), integration platform as a service (iPaaS), and information technology management as a service (ITMaaS). SaaS apps are typically accessed by users of a web browser (a thin client). SaaS became a common delivery model for many business applications, including office software, messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship managem ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Virtual Help Desk
A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues. IT can efficiently manage and allocate global help desk resources, including – most importantly – its personnel, to access any computer to provide support despite the end user or IT rep location. Virtual help desks allow IT reps to virtually access end systems through support sessions where they can diagnose and fix computer issues quickly. This eliminates in-person customer service calls and/or ineffective phone-only tech support sessions, making the help desk more efficient. Another objective of the virtual help desk is to improve IT resource management and save organization's money by increasing IT support efficiencies. Through an enhanced ability to allocate resources, IT organizations have the flexibility to create new ways of using its technical support knowledge-base. This technology usually requires a software implem ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Service Desk
Information technology service management (ITSM) is the activities that are performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers. Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement. The CIO WaterCoolers' annual ITSM report states that business uses ITSM "mostly in support of customer experience (35%) and service quality (48%)." Context As a discipline, ITSM has ties and common interests with other IT and general management approaches, information security management and software engineering. Consequently, IT service management frameworks have been influenced by other standards and adopted concepts from them, e.g. CMMI, ISO 900 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Technical Support
Technical support (abbreviated as tech support) is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have outsourced their tech support operations. Many companies provide discussion boards for users of their products to interact; such forums allow companies to reduce their support costs without losing the benefit of customer feedback. Outsourcing technical support With the increasing use of technology in modern times, there is a growing requirement to provide technical support. Many organizations locate their technical support departments or call centers in countries or regions with lower costs. Dell was amongst the first companies to outsource their technical support and customer service departments to India in 2001. There has also been a grow ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
VentureBeat
''VentureBeat'' is an American technology website headquartered in San Francisco, California. It publishes news, analysis, long-form features, interviews, and videos. History The ''VentureBeat'' company was founded in 2006 by Matt Marshall, an ex-correspondent for '' The Mercury News''. In March 2009, ''VentureBeat'' signed a partnership agreement with IDG to produce DEMO Conference, a conference for startups to announce their launches and raise funding from venture capitalists and angel investors. In 2012, the partnership with IDG ended. In 2014 and 2015, the company raised outside investor funding from Silicon Valley venture capitalist firms including CrossLink Capital, Walden Venture Capital, Rally Ventures, Formation 8, and Lightbank. Editorial The ''VentureBeat'' website comprises a series of distinct news "Beats": Big data, Business (general news), Cloud, Deals, Dev, Enterprise, Entrepreneur, Media, Mobile, Marketing, Security, Small Biz, and Social. In addition, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
GlobeNewswire
GlobeNewswire provides press release distribution services globally, with substantial operations in North America and Europe. GlobeNewswire was a Nasdaq, Inc. subsidiary from September 2006 until April 2018 when West Corporation (now Intrado) acquired the Public Relations Solutions and Digital Media Services Businesses, including GlobeNewswire, from Nasdaq. Formerly known as PrimeNewswire, the company changed its name to GlobeNewswire in 2008 to better reflect its international scope. Operations They deliver corporate press releases, financial disclosures and multimedia content to the media, investment community, individual investors and the public. In June 2018, GlobeNewswire introduced Media Snippets, providing the ability for organizations publishing press releases to embed a carousel of images, audio, video and live streaming into their press releases and web pages to tell a more complete brand story and increase engagement with media, investors and customers. In 2012 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
CNBC
CNBC (formerly Consumer News and Business Channel) is an American basic cable business news channel. It provides business news programming on weekdays from 5:00 a.m. to 7:00 p.m., Eastern Time, while broadcasting talk shows, investigative reports, documentaries, infomercials, reality shows, and other programs at all other times. Along with Fox Business and Bloomberg Television, it is one of the three major business news channels. It also operates a website and mobile apps, whereby users can watch the channel via streaming media, and which provide some content that is only accessible to paid subscribers. CNBC content is available on demand on smart speakers including Amazon Echo devices with Amazon Alexa, Google Home and app devices with Google Assistant, and on Apple Siri voice interfaces including iPhones. Many CNBC TV shows are available as podcasts for on-demand listening. Graphics are designed by Sweden-based Magoo 3D studios. CNBC is a divisi ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Fort Lauderdale, Florida
Fort Lauderdale () is a coastal city located in the U.S. state of Florida, north of Miami along the Atlantic Ocean. It is the county seat of and largest city in Broward County, Florida, Broward County with a population of 182,760 at the 2020 United States census, 2020 census, making it the tenth largest city in Florida. Along with Miami and Pompano Beach, Florida, Pompano Beach, Fort Lauderdale is one of the three principal cities that comprise the Miami metropolitan area, which had a population of 6,166,488 in 2019. Built in 1838 and first incorporated in 1911, Fort Lauderdale is named after a series of forts built by the United States during the Second Seminole War. The forts took their name from Major William Lauderdale (1782–1838), younger brother of Lieutenant Colonel James Lauderdale. Development of the city did not begin until 50 years after the forts were abandoned at the end of the conflict. Three forts named "Fort Lauderdale" were constructed including the first at the ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Software Service
In the contexts of software architecture, service-orientation and service-oriented architecture, the term service refers to a software functionality, or a set of software functionalities (such as the retrieval of specified information or the execution of a set of operations) with a purpose that different clients can reuse for different purposes, together with the policies that should control its usage (based on the identity of the client requesting the service, for example). OASIS defines a service as "a mechanism to enable access to one or more capabilities, where the access is provided using a prescribed interface and is exercised consistent with constraints and policies as specified by the service description".
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ZDNet
ZDNET is a business technology news website owned and operated by Red Ventures. The brand was founded on April 1, 1991, as a general interest technology portal from Ziff Davis and evolved into an enterprise IT-focused online publication. History Beginnings: 1991 to 1995 ZDNET began as a subscription-based digital service called "ZiffNet" that offered computing information to users of CompuServe. It featured computer industry forums, events, features and searchable archives. Initially, ZiffNet was intended to serve as a common place to find content from all Ziff-Davis print publications. As such, ZiffNet was an expansion on an earlier online service called PCMagNet for readers of PC Magazine. Launched in 1988, PCMagNet in turn was the evolution of Ziff Davis' first electronic publishing venture, a bulletin board, which launched in 1985. On June 20, 1995, Ziff-Davis announced the consolidation of its online information services under a single name, ''ZD Net''. The service ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
