|
Extrinsic Incentives Bias
The extrinsic incentives bias is an attributional bias according to which people attribute relatively more to "extrinsic incentives" (such as monetary reward) than to "intrinsic incentives" (such as learning a new skill) when weighing the motives of others rather than themselves. It is a counter-example to the fundamental attribution error as according to the extrinsic bias others are presumed to have ''situational'' motivations while oneself is seen as having ''dispositional'' motivations. This is the opposite of what the fundamental attribution error would predict. It also might help to explain some of the backfiring effects that can occur when extrinsic incentives are attached to activities that people are intrinsically motivated to do. The term was first proposed by Chip Heath, citing earlier research by others in management science. Example In the simplest experiment Heath reported, MBA A Master of Business Administration (MBA; also Master's in Business Administratio ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Attributional Bias
In psychology, an attribution bias or attributional bias is a cognitive bias that refers to the systematic errors made when people evaluate or try to find reasons for their own and others' behaviors.Kelley, H.H. (1967). Attribution theory in social psychology. In D. Levine (Ed.) ''Nebraska Symposium on Motivation'', Lincoln: University of Nebraska Press People constantly make attributions—judgements and assumptions about why people behave in certain ways. However, attributions do not always accurately reflect reality. Rather than operating as objective perceivers, people are prone to perceptual errors that lead to biased interpretations of their social world.Nisbett, R.E. & Ross, L. (1980). ''Human inference: Strategies and shortcomings of social judgment'', Englewood Cliffs, NJ: Prentice-Hall. Attribution biases are present in everyday life. For example, when a driver cuts someone off, the person who has been cut off is often more likely to attribute blame to the reckless driver' ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Fundamental Attribution Error
In social psychology, fundamental attribution error (FAE), also known as correspondence bias or attribution effect, is the tendency for people to under-emphasize situational and environmental explanations for an individual's observed behavior while overemphasizing dispositional- and personality-based explanations. This effect has been described as "the tendency to believe that what people do reflects who they are", that is, to overattribute their behaviors (what they do or say) to their personality and underattribute them to the situation or context. The error is in seeing someone's actions as ''solely'' reflective of their personality rather than ''somewhat'' reflective of it and also largely prompted by circumstances. It involves a type of circular reasoning in which the answer to the question "why would they do that" is only "because they ''would'' do that." Although things like personality differences and predispositions are in fact real, the fundamental attribution error is a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Motivation Crowding Theory
Motivation crowding theory is the theory from psychology and microeconomics suggesting that providing extrinsic incentives for certain kinds of behavior—such as promising monetary rewards for accomplishing some task—can sometimes undermine intrinsic motivation for performing that behavior. The result of lowered motivation, in contrast with the predictions of neoclassical economics, can be an overall in the total performance. The term "crowding out" was coined by Bruno Frey in 1997, but the idea was first introduced into economics much earlier by Richard Titmuss, who argued in 1970 that offering financial incentives for certain behaviors could counter-intuitively lead to a drop in performance of those behaviors. While the empirical evidence supporting crowding out for blood donation has been mixed, there has since been a long line of psychological and economic exploration supporting the basic phenomenon of crowding out. The typical study of crowding out asks subjects to com ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Chip Heath
Chip Heath is an American academic. He is the Thrive Foundation for Youth Professor of Organizational Behavior at the Stanford Graduate School of Business, and the co-author of several books. Early life Heath graduated from Texas A&M University, where he earned a Bachelor of Science degree in industrial engineering. He subsequently earned a PhD in psychology from Stanford University Stanford University, officially Leland Stanford Junior University, is a private research university in Stanford, California. The campus occupies , among the largest in the United States, and enrolls over 17,000 students. Stanford is consider .... Career Heath taught at the University of Chicago Graduate School of Business and the Fuqua School of Business at Duke University. Heath is a professor of organizational behavior at the Stanford Graduate School of Business. He has taught courses on organizational behavior, negotiation, international strategy, and social entrepreneurship. With his brot ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Management Science
Management science (or managerial science) is a wide and interdisciplinary study of solving complex problems and making strategic decisions as it pertains to institutions, corporations, governments and other types of organizational entities. It is closely related to management, economics, business, engineering, management consulting, and other fields. It uses various scientific research-based principles, strategies, and analytical methods including mathematical modeling, statistics and numerical algorithms and aims to improve an organization's ability to enact rational and accurate management decisions by arriving at optimal or near optimal solutions to complex decision problems. Management science looks to help businesses achieve goals using a number of scientific methods. The field was initially an outgrowth of applied mathematics, where early challenges were problems relating to the optimization of systems which could be modeled linearly, i.e., determining the optima (Maxima an ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Citibank
Citibank, N. A. (N. A. stands for " National Association") is the primary U.S. banking subsidiary of financial services multinational Citigroup. Citibank was founded in 1812 as the City Bank of New York, and later became First National City Bank of New York. The bank has 2,649 branches in 19 countries, including 723 branches in the United States and 1,494 branches in Mexico operated by its subsidiary Banamex. The U.S. branches are concentrated in six metropolitan areas: New York, Chicago, Los Angeles, San Francisco, Washington, D.C., and Miami. It was founded as City Bank of New York and became National City Bank of New York. It has had an important role in war bonds. It has had a role in international events including the U.S. invasion of Haiti. History Early history The City Bank of New York was founded on June 16, 1812. The first president of the City Bank was the statesman and retired Colonel, Samuel Osgood. After Osgood's death in August 1813, William Few beca ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Service
Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that of increasing revenues. The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. Customer service does not only focus on the external aspect of the organization, but also the internal relations that facilitate the business activity. For ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
.jpg "Click for more on -> Customer Service")