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Document Composition
Document composition is the process of creating documents which meet the needs of a business, to help them fulfill their business requirements. Document composition is primarily used by organizations to communicate with their customers, and plays a vital role in customer relationship management. It is often a subdivision of a company's customer communications management department. Document composition software permits the creation, printing, and distribution of documents in a way that gives consistency and aesthetics which enhance the corporation's image. See also * Document automation Document automation (also known as document assembly or document management) is the design of systems and workflows that assist in the creation of electronic documents. These include logic-based systems that use segments of pre-existing text and/or ... References {{Reflist Customer relationship management software ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Business Requirements
Business requirements, also known as stakeholder requirements specifications (StRS), describe the characteristics of a proposed system from the viewpoint of the system's end user like a CONOPS. Products, systems, software, and processes are ways of ''how'' to deliver, satisfy, or meet business requirements. Consequently, business requirements are often discussed in the context of developing or procuring software or other systems. Confusion arises for three main reasons. #A common practice is to refer to objectives, or expected benefits, as 'business requirements.' #People commonly use the term 'requirements' to describe the features of the product, system, software expected to be created. #A widely held model claims that these two types of requirements differ only in their level of detail or abstraction — wherein 'business requirements' are high-level, frequently vague, and decompose into the detailed product, system, or software requirements. Such confusion can be av ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Relationship Management
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. CRM systems compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. They allow businesses to learn more about their target audiences and how to best cater for their needs, thus retaining customers and driving sales growth. CRM may be used with past, present or potential customers. The concepts, procedures, and rules that a corporation follows when communicating with its consumers are referred to as CRM. This complete connection covers direct contact with customers, such as sales and service-related operations, forecasting, and the analysis of consumer patterns and behaviors, from the perspective of the company. According to Gartner, the global CRM market ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Communications Management
Customer Communications Management (CCM) is software that enables companies to manage customer communications across a wide range of media. Originally, customer communications referred to printed documents, archived digital documents, email and web pages. It has grown to include SMS/MMS, in-app notifications, responsive design mobile experiences and messages over common social media platforms. It entails an automated process that involves not only the delivery of communication but also the segmentation of messages according to different customer profiles and contexts. Concept CCM software allows organizations to deploy a new approach to information exchange thereby improving their ability to maintain relationships with customers and other stakeholders. By using the software, messages disseminated are no longer generic but tailored according to customers' needs and specific platforms ( Web, email, SMS, print) and devices (mobile, laptop, tablet, PC). For instance, if a custom ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Document Automation
Document automation (also known as document assembly or document management) is the design of systems and workflows that assist in the creation of electronic documents. These include logic-based systems that use segments of pre-existing text and/or data to assemble a new document. This process is increasingly used within certain industries to assemble legal documents, contracts and letters. Document automation systems can also be used to automate all conditional text, variable text, and data contained within a set of documents. Automation systems allow companies to minimize data entry, reduce the time spent proofreading, and reduce the risks associated with human error. Additional benefits include: time and financial savings due to decreased paper handling, document loading, storage, distribution, postage/shipping, faxes, telephone, labor and waste. Document assembly The basic functions are to replace the cumbersome manual filling in of repetitive documents with template-based sy ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
