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Crisis Management
Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders. The study of crisis management originated with large-scale industrial and environmental disasters in the 1980s.ASIS International, "Organizational Resilience: Security, Preparedness, and Continuity Management Systems-Requirements with Guidance for Use, ASIS SPC.1-2009, American National Standard", 2009 It is considered to be the most important process in public relations. Three elements are common to a crisis: (a) a threat to the organization, (b) the element of surprise, and (c) a short decision time. Venette argues that "crisis is a process of transformation where the old system can no longer be maintained". Therefore, the fourth defining quality is the need for change. If change is not needed, the event could more accurately be described as a failure or incident. In contrast to risk management, which involves a ...
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Organization
An organization or organisation (English in the Commonwealth of Nations, Commonwealth English; American and British English spelling differences#-ise, -ize (-isation, -ization), see spelling differences) is an legal entity, entity—such as a company, or corporation or an institution (formal organization), or an Voluntary association, association—comprising one or more person, people and having a particular purpose. Organizations may also operate secretly or illegally in the case of secret society , secret societies, criminal organizations, and resistance movements. And in some cases may have obstacles from other organizations (e.g.: Southern Christian Leadership Conference, MLK's organization). What makes an organization recognized by the government is either filling out Incorporation (business), incorporation or recognition in the form of either societal pressure (e.g.: Advocacy group), causing concerns (e.g.: Resistance movement) or being considered the spokesperson o ...
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Tsunami
A tsunami ( ; from , ) is a series of waves in a water body caused by the displacement of a large volume of water, generally in an ocean or a large lake. Earthquakes, volcanic eruptions and underwater explosions (including detonations, landslides, glacier calvings, meteorite impacts and other disturbances) above or below water all have the potential to generate a tsunami. Unlike normal ocean waves, which are generated by wind, or tides, which are in turn generated by the gravitational pull of the Moon and the Sun, a tsunami is generated by the displacement of water from a large event. Tsunami waves do not resemble normal undersea currents or sea waves because their wavelength is far longer. Rather than appearing as a breaking wave, a tsunami may instead initially resemble a rapidly rising tide. For this reason, it is often referred to as a tidal wave, although this usage is not favoured by the scientific community because it might give the false impression of ...
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Dow Corning
Dow Corning Corporation, was an American multinational corporation headquartered in Midland, Michigan, United States, and was originally established as a joint venture between The Dow Chemical Company and Corning Inc., Corning Incorporated. In 2016, Dow bought out Corning, Inc. making Dow Corning a 100% Dow subsidiary. After a brief existence as a DowDuPont-owned company, Dow spun out from DowDuPont on April 1, 2019. The new company, Dow Silicones Corporation, which is wholly owned by Dow, specializes in silicone and silicon-based technology, and is the largest silicone product producer in the world. DOWSIL™ is the trade name for Dow Corning's 7,000+ products and services. History Dow Corning was formally established in 1943 as a joint venture between the American conglomerates Dow Chemical and Corning Glass to explore the potential of silicone and was a manufacturer of products for use by the U.S. military in World War II. The company began operating its first plant, in Midlan ...
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Volkswagen Emissions Scandal
The Volkswagen emissions scandal, sometimes known as Dieselgate or Emissionsgate, began in September 2015, when the United States Environmental Protection Agency (EPA) issued a notice of violation of the Clean Air Act to German automaker Volkswagen Group. The agency had found that Volkswagen had intentionally programmed turbocharged direct injection (TDI) diesel engines to activate their emissions controls only during laboratory emissions testing, which caused the vehicles' output to meet US standards during regulatory testing. However, the vehicles emitted up to 40 times more in real-world driving. Volkswagen deployed this software in about 11 million cars worldwide, including 500,000 in the United States, in model years 2009 through 2015. Background Introduction In 2013, the International Council on Clean Transportation (ICCT) commissioned the West Virginia University Center for Alternative Fuels Engines and Emissions (WVU CAFEE) to test on-road emissions of diese ...
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Replace, Restructure, Redevelop, Rebrand
Replace, Restructure, Redevelop, Rebrand (4R) is a corporate recovery model that outlines a structured approach for organizations to recover from significant crises, particularly those involving reputational damage or ethical failures. The 4R framework involves four key phases: Replace, Restructure, Redevelop, and Rebrand, aimed at restoring internal operations, external image, and consumer trust. The framework is associated with its originator, James S. Welch Jr. of the University of Tampa. This framework was first published in the Journal of Business Strategy in 2019. Overview The 4R model is a strategic framework designed to help organizations recover from crises that significantly impact their legitimacy, reputation, and status. It focuses on internal change, including leadership replacement, structural reorganization, and strategy redevelopment, and the external change of rebranding the corporate image. This recovery model was introduced in the context of Volkswagen's res ...
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Chicago Tylenol Murders
The Chicago Tylenol murders were a series of poisoning deaths resulting from drug tampering in the Chicago metropolitan area in 1982. The victims consumed Tylenol-branded acetaminophen (paracetamol) capsules that had been laced with potassium cyanide. At least seven people died in the original poisonings, and there were several more deaths in subsequent copycat crimes. No suspect has been charged or convicted of the poisonings as of , but New York City resident James W. Lewis was convicted of extortion for sending a letter to Tylenol's manufacturer, Johnson & Johnson, that took responsibility for the deaths and demanded $1 million to stop them. The incidents led to reforms in the packaging of over-the-counter drugs and to federal anti-tampering laws. Deaths and early public safety efforts On September 28, 1982, 12-year-old Mary Kellerman was hospitalized after consuming a capsule of Extra-Strength Tylenol; she died the next day. On September 29, six other individuals consume ...
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Cybercrime
Cybercrime encompasses a wide range of criminal activities that are carried out using digital devices and/or Computer network, networks. It has been variously defined as "a crime committed on a computer network, especially the Internet"; Cybercriminals may exploit vulnerabilities in computer systems and networks to gain unauthorized access, steal sensitive information, disrupt services, and cause financial or reputational harm to individuals, organizations, and governments. In 2000, the tenth United Nations Congress on the Prevention of Crime and the Treatment of Offenders classified cyber crimes into five categories: unauthorized access, damage to computer data or programs, sabotage to hinder the functioning of a computer system or network, unauthorized interception of data within a system or network, and computer espionage. Internationally, both state and non-state actors engage in cybercrimes, including espionage, financial theft, and other cross-border crimes. Cybercrimes c ...
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Boycott
A boycott is an act of nonviolent resistance, nonviolent, voluntary abstention from a product, person, organisation, or country as an expression of protest. It is usually for Morality, moral, society, social, politics, political, or Environmentalism, environmental reasons. The purpose of a boycott is to inflict some economic loss on the target, or to indicate a moral outrage, usually to try to compel the target to alter an objectionable behavior. The word is named after Captain Charles Boycott, agent of an absentee landlord in Ireland, against whom the tactic was successfully employed after a suggestion by Irish nationalist leader Charles Stewart Parnell and his Irish Land League in 1880. Sometimes, a boycott can be a form of consumer activism, sometimes called moral purchasing. When a similar practice is legislated by a national government, it is known as a Economic sanctions, sanction. Frequently, however, the threat of boycotting a business is an empty threat, with no signifi ...
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Rainbow/PUSH
Rainbow/PUSH is a Chicago-based nonprofit organization formed as a merger of two nonprofit organizations founded by Jesse Jackson; Operation PUSH (People United to Save Humanity) and the National Rainbow Coalition. The organizations pursue social justice, civil rights, and political activism. In December 1971, Jackson resigned from Operation Breadbasket after clashing with Ralph Abernathy and founded Operation PUSH. In 1984, Jackson founded the National Rainbow Coalition. It merged with PUSH in 1996. The combined organization's national headquarters is on the South Side of Chicago and it has regional branches in Washington, D.C., New York City, Los Angeles, Detroit, Houston, Atlanta, Silicon Valley, New Orleans, and Boston. Operation PUSH raised public awareness to initiate corporate action and government sponsorship. The National Rainbow Coalition became a prominent political organization that raised public awareness of numerous political issues and consolidated a large voting ...
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Heartbleed
Heartbleed is a security bug in some outdated versions of the OpenSSL cryptography library, which is a widely used implementation of the Transport Layer Security (TLS) protocol. It was introduced into the software in 2012 and publicly disclosed in April 2014. Heartbleed could be exploited regardless of whether the vulnerable OpenSSL instance is running as a TLS server or client. It resulted from improper input validation (due to a missing bounds check) in the implementation of the TLS heartbeat extension. Thus, the bug's name derived from ''heartbeat''. The vulnerability was classified as a buffer over-read, a situation where more data can be read than should be allowed. Heartbleed was registered in the Common Vulnerabilities and Exposures database as . The federal Canadian Cyber Incident Response Centre issued a security bulletin advising system administrators about the bug. A fixed version of OpenSSL was released on 7 April 2014, on the same day Heartbleed was publicly ...
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Exxon Valdez Oil Spill
The ''Exxon Valdez'' oil spill was a major environmental disaster that occurred in Alaska's Prince William Sound on March 24, 1989. The spill occurred when ''Exxon Valdez'', an oil supertanker owned by Exxon Shipping Company, bound for Long Beach, California, Long Beach, California, struck Prince William Sound's Bligh Reef, west of Tatitlek, Alaska at 12:04 a.m. The tanker oil spill, spilled more than (or 37,000 tonnes) of Petroleum, crude oil over the next few days. The ''Exxon Valdez'' spill is the second largest in U.S. waters, after the 2010 Deepwater Horizon oil spill, ''Deepwater Horizon'' oil spill, in terms of volume of oil released. It is the List of disasters by cost, costliest disaster ever with no direct human fatalities. Prince William Sound's remote location, accessible only by helicopter, plane, or boat, made government and industry response efforts difficult and made existing response plans especially hard to implement. The region is a habitat for salmon, ...
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Chernobyl Disaster
On 26 April 1986, the no. 4 reactor of the Chernobyl Nuclear Power Plant, located near Pripyat, Ukrainian Soviet Socialist Republic, Ukrainian SSR, Soviet Union (now Ukraine), exploded. With dozens of direct casualties, it is one of only two nuclear energy accidents rated at the maximum severity on the International Nuclear Event Scale, the other being the 2011 Fukushima nuclear accident. The response involved more than Chernobyl liquidators, 500,000 personnel and cost an estimated 18billion Soviet ruble, rubles (about $84.5billion USD in 2025). It remains the worst nuclear disaster and the List of disasters by cost, most expensive disaster in history, with an estimated cost of US$700 billion. The disaster occurred while running a test to simulate cooling the reactor during an accident in blackout conditions. The operators carried out the test despite an accidental drop in reactor power, and due to a design issue, attempting to shut down the reactor in those conditio ...
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