Call-recording Hardware
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Call-recording Hardware
Call recording hardware, or a telephone recorder, is hardware that can be used to record telephone conversations. Call recording hardware is most often used by law enforcement, lawyers, journalist, and call centers to record phone transaction with customers. History ''Law enforcement'' professionals began using hardware to record telephone calls in the 1890s. This required physical access to the lines over which calls were carried. PBX based call-recording hardware is sold by PBX vendors and third parties. This hardware is attached to the PBX. It can be configured to record all calls or some calls, either randomly or on demand. ''Businesses'', particularly call centers, use call recording for training, quality management, and legal compliance. ''Consumer'' call-recording hardware was introduced in the 1970s, along with the first consumer-grade answering machines. These devices were connected to the same physical line as one of the telephones involved in the conversat ...
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Telephone Recorder
A telephone is a telecommunications device that permits two or more users to conduct a conversation when they are too far apart to be easily heard directly. A telephone converts sound, typically and most efficiently the human voice, into electronic signals that are transmitted via cables and other communication channels to another telephone which reproduces the sound to the receiving user. The term is derived from el, τῆλε (''tēle'', ''far'') and φωνή (''phōnē'', ''voice''), together meaning ''distant voice''. A common short form of the term is ''phone'', which came into use early in the telephone's history. In 1876, Alexander Graham Bell was the first to be granted a United States patent for a device that produced clearly intelligible replication of the human voice at a second device. This instrument was further developed by many others, and became rapidly indispensable in business, government, and in households. The essential elements of a telephone are a micr ...
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Personal Computer
A personal computer (PC) is a multi-purpose microcomputer whose size, capabilities, and price make it feasible for individual use. Personal computers are intended to be operated directly by an end user, rather than by a computer expert or technician. Unlike large, costly minicomputers and mainframes, time-sharing by many people at the same time is not used with personal computers. Primarily in the late 1970s and 1980s, the term home computer was also used. Institutional or corporate computer owners in the 1960s had to write their own programs to do any useful work with the machines. While personal computer users may develop their own applications, usually these systems run commercial software, free-of-charge software ("freeware"), which is most often proprietary, or free and open-source software, which is provided in "ready-to-run", or binary, form. Software for personal computers is typically developed and distributed independently from the hardware or operating system ma ...
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Business Telephone System
A business telephone system is a multiline telephone system typically used in business environments, encompassing systems ranging in technology from the key telephone system (KTS) to the private branch exchange (PBX). A business telephone system differs from an installation of several telephones with multiple central office (CO) lines in that the CO lines used are directly controllable in key telephone systems from multiple telephone stations, and that such a system often provides additional features related to call handling. Business telephone systems are often broadly classified into key telephone systems, and private branch exchanges, but many hybrid systems exist. A key telephone system was originally distinguished from a private branch exchange in that it did not require an operator or attendant at the switchboard to establish connections between the central office trunks and stations, or between stations. Technologically, private branch exchanges share lineage with centra ...
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Visual Voicemail
Visual voicemail is direct-access voicemail with a visual interface. Such an interface presents a list of messages for playback, as opposed to the sequential listening required using traditional voicemail, and may include a transcript of each message. In 2007, Apple's iPhone was the first cell phone promoting this feature. In 2007, YouMail was the first third-party, multi-platform visual voicemail service for mobile phones, storing voicemail in the cloud rather than the mobile carrier's network, and providing access to it through any web browser or by e-mail. In 2009, YouMail was the first to then extend this to also provide this functionality with an app for the BlackBerry, iPhone, and Android platforms, and an API that allowed others to build clients for Windows Phone 7 and WebOS. Other phone system vendors are now also offering these features for internal voicemail users. This complements the basic voicemail to e-mail or via SMS to mobile devices which is becoming ubiquit ...
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Voicemail
A voicemail system (also known as voice message or voice bank) is a computer-based system that allows users and subscribers to exchange personal voice messages; to select and deliver voice information; and to process transactions relating to individuals, organizations, products, and services, using an ordinary phone. The term is also used more broadly to denote any system of conveying a stored telecommunications voice messages, including using an answering machine. Most cell phone services offer voicemail as a basic feature; many corporate private branch exchanges include versatile internal voice-messaging services, and *98 vertical service code subscription is available to most individual and small business landline subscribers (in the US). History The term ''Voicemail'' was coined by Televoice International (later Voicemail International, or VMI) for their introduction of the first US-wide Voicemail service in 1980. Although VMI trademarked the term, it eventually became a gen ...
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Call-recording Software
Mp3/3gpp/wavCall recording software records telephone conversations over PSTN or VoIP in a digital audio file format. Call recording is distinct from call logging and tracking, which record details about the call but not the conversation; however, software may include both recording and logging functionality. Considerations Call recording is becoming increasingly important, with technology changing and working habits becoming more mobile. Addressing mobile recording is now the subject of many financial regulators' recommendations. It is also increasingly important to business continuity planning, especially for pandemic planning. The actual recording takes place on a recording system with software for the management of calls and security of recordings. Most call recording software applications rely on an analogue signal via either a call recording adapter or a telephony board. Digital lines cannot be recorded unless the call recording system can capture and decode the proprietary d ...
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Call-recording Services
A call recording service is a commercial enterprise that can record telephone calls for a fee. For example, a lawyer needing to record conversations with clients, for example, must be able to capture calls from an office telephone system, from a mobile phone, and a home line. Traditionally, this required three recording systems, one PBX-based, one smartphone-based, and one PC-based. These recordings, of course, end up in three different places. Managing this complexity is difficult, expensive, and inefficient. A service approach instead records calls over all three devices and provide convenient access to all recordings. History Until recently, recording a telephone call required special hardware or software. The introduction of Alphabet Google's Android 9 Pie made call recording prohibitively difficult without rooting the phone. Hardware Hardware recording devices are cumbersome and expensive, limiting their use to law enforcement agencies. For this reason, hardware-based ...
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Hard Disk Drive
A hard disk drive (HDD), hard disk, hard drive, or fixed disk is an electro-mechanical data storage device that stores and retrieves digital data using magnetic storage with one or more rigid rapidly rotating platters coated with magnetic material. The platters are paired with magnetic heads, usually arranged on a moving actuator arm, which read and write data to the platter surfaces. Data is accessed in a random-access manner, meaning that individual blocks of data can be stored and retrieved in any order. HDDs are a type of non-volatile storage, retaining stored data when powered off. Modern HDDs are typically in the form of a small rectangular box. Introduced by IBM in 1956, HDDs were the dominant secondary storage device for general-purpose computers beginning in the early 1960s. HDDs maintained this position into the modern era of servers and personal computers, though personal computing devices produced in large volume, like cell phones and tablets, rely on ...
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Caller ID
Caller identification (Caller ID) is a telephone service, available in analog and digital telephone systems, including voice over IP (VoIP), that transmits a caller's telephone number to the called party's telephone equipment when the call is being set up. The caller ID service may include the transmission of a name associated with the calling telephone number, in a service called Calling Name Presentation (CNAM). The service was first defined in 1993 in International Telecommunication Union—Telecommunication Standardization Sector (ITU-T) Recommendation Q.731.3. The information received from the service is displayed on a telephone display screen, on a separately attached device, or on other displays, such as cable television sets when telephone and television service is provided by the same vendor. Value to society includes use by suicide-prevention hot lines and enabling businesses "like pizza restaurants and florists" to quickly have confidence in telephoned orders. The ...
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Electronic Hardware
Electronic hardware consists of interconnected electronic components which perform analog or logic operations on received and locally stored information to produce as output or store resulting new information or to provide control for output actuator mechanisms. Electronic hardware can range from individual chips/ circuits to distributed information processing systems. Well designed electronic hardware is composed of hierarchies of functional modules which inter-communicate via precisely defined interfaces. Hardware logic is primarily a differentiation of the data processing circuitry from other more generalized circuitry. For example nearly all computers include a power supply which consists of circuitry not involved in data processing but rather powering the data processing circuits. Similarly, a computer may output information to a computer monitor or audio amplifier which is also not involved in the computational processes. See also * Digital electronics Digital electron ...
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Answering Machine
An answering machine, answerphone or message machine, also known as telephone messaging machine (or TAM) in the UK and some Commonwealth countries, ansaphone or ansafone (from a trade name), or telephone answering device (TAD), was used for answering telephones and recording callers' messages. If a phone rings a number of times predetermined by the phone's owner, and nobody is present to answer the incoming call, the answering machine will activate and play either a generic announcement or the voice of the person being called announcing that nobody is able to come to the phone at the moment. Following the announcement is a beeping tone which prompts the caller to record a message after the tone concludes. Unlike voicemail, which can be a centralized or networked system that covers, and mostly extends, similar functions, an answering machine is set up in the user's premises alongside—or incorporated within—the user's land-line telephone. Unlike operator messaging, the ca ...
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Private Branch Exchange
A business telephone system is a multiline telephone system typically used in business environments, encompassing systems ranging in technology from the key telephone system (KTS) to the private branch exchange (PBX). A business telephone system differs from an installation of several telephones with multiple central office (CO) lines in that the CO lines used are directly controllable in key telephone systems from multiple telephone stations, and that such a system often provides additional features related to call handling. Business telephone systems are often broadly classified into key telephone systems, and private branch exchanges, but many hybrid systems exist. A key telephone system was originally distinguished from a private branch exchange in that it did not require an operator or attendant at the switchboard to establish connections between the central office trunks and stations, or between stations. Technologically, private branch exchanges share lineage with centra ...
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