Busy Hour Call Attempts
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Busy Hour Call Attempts
In telecommunications, busy-hour call attempts (BHCA) is a teletraffic engineering measurement used to evaluate and plan capacity for telephone networks. BHCA is the number of telephone calls attempted at the sliding 60-minute period during which occurs the maximum total traffic load in a given 24-hour period (BHCA), and the higher the BHCA, the higher the stress on the network processors. BHCA is not to be confused with busy hour call completion (BHCC) which measures the throughput capacity of the network. If a bottleneck in the network exists with a capacity lower than the estimated BHCA, then congestion will occur resulting in many failed calls and customer dissatisfaction. BHCA is usually used when planning telephone switching capacities and frequently goes side by side with the Erlang unit capacity calculation. As an example, a telephone exchange with a capacity of one million BHCA is estimated to handle 250,000 subscribers. The overall calculation is more complex however, a ...
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Telecommunications
Telecommunication is the transmission of information by various types of technologies over wire, radio, optical, or other electromagnetic systems. It has its origin in the desire of humans for communication over a distance greater than that feasible with the human voice, but with a similar scale of expediency; thus, slow systems (such as postal mail) are excluded from the field. The transmission media in telecommunication have evolved through numerous stages of technology, from beacons and other visual signals (such as smoke signals, semaphore telegraphs, signal flags, and optical heliographs), to electrical cable and electromagnetic radiation, including light. Such transmission paths are often divided into communication channels, which afford the advantages of multiplexing multiple concurrent communication sessions. ''Telecommunication'' is often used in its plural form. Other examples of pre-modern long-distance communication included audio messages, such as coded drumb ...
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Teletraffic Engineering
Teletraffic engineering, telecommunications traffic engineering, or just traffic engineering when in context, is the application of transportation traffic engineering theory to telecommunications. Teletraffic engineers use their knowledge of statistics including queuing theory, the nature of traffic, their practical models, their measurements and simulations to make predictions and to plan telecommunication networks such as a telephone network or the Internet. These tools and knowledge help provide reliable service at lower cost. The field was created by the work of A. K. Erlang for circuit-switched networks but is applicable to packet-switched networks, as they both exhibit Markovian properties, and can hence be modeled by e.g. a Poisson arrival process. The crucial observation in traffic engineering is that in large systems the law of large numbers can be used to make the aggregate properties of a system over a long period of time much more predictable than the behaviour of ...
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Telephone Network
A telephone network is a telecommunications network that connects telephones, which allows telephone calls between two or more parties, as well as newer features such as fax and internet. The idea was revolutionized in the 1920s, as more and more people purchased telephones and used them to communicate news, ideas, and personal information. During the 1990s, it was further revolutionized by the advent of computers and other sophisticated communication devices, and with the use of dial-up internet. There are a number of different types of telephone network: * A landline network where the telephones must be directly wired into a single telephone exchange. This is known as the public switched telephone network or PSTN. * A wireless network where the telephones are mobile and can move around anywhere within the coverage area. * A private network where a closed group of telephones are connected primarily to each other and use a gateway to reach the outside world. This is usually us ...
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Telephone Call
A telephone call is a connection over a telephone network A telephone network is a telecommunications network that connects telephones, which allows telephone calls between two or more parties, as well as newer features such as fax and internet. The idea was revolutionized in the 1920s, as more and more ... between the called party and the calling party. First telephone call The first telephone call was made on March 10, 1876, by Alexander Graham Bell. Bell demonstrated his ability to "talk with electricity" by transmitting a call to his assistant, Thomas Watson. The first words transmitted were "Mr Watson, come here. I want to see you." This event has been called Bell's "greatest success", as it demonstrated the first successful use of the telephone. Although it was his greatest success, he refused to have a telephone in his own home because it was something he invented by mistake and saw it as a distraction from his main studies. Information transmission A telephone cal ...
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Teletraffic
Teletraffic engineering, telecommunications traffic engineering, or just traffic engineering when in context, is the application of transportation traffic engineering theory to telecommunications. Teletraffic engineers use their knowledge of statistics including queuing theory, the nature of traffic, their practical models, their measurements and simulations to make predictions and to plan telecommunication networks such as a telephone network or the Internet. These tools and knowledge help provide reliable service at lower cost. The field was created by the work of A. K. Erlang for circuit-switched networks but is applicable to packet-switched networks, as they both exhibit Markovian properties, and can hence be modeled by e.g. a Poisson arrival process. The crucial observation in traffic engineering is that in large systems the law of large numbers can be used to make the aggregate properties of a system over a long period of time much more predictable than the behaviour of ...
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Network Congestion
Network congestion in data networking and queueing theory is the reduced quality of service that occurs when a network node or link is carrying more data than it can handle. Typical effects include queueing delay, packet loss or the blocking of new connections. A consequence of congestion is that an incremental increase in offered load leads either only to a small increase or even a decrease in network throughput. Network protocols that use aggressive retransmissions to compensate for packet loss due to congestion can increase congestion, even after the initial load has been reduced to a level that would not normally have induced network congestion. Such networks exhibit two stable states under the same level of load. The stable state with low throughput is known as congestive collapse. Networks use congestion control and congestion avoidance techniques to try to avoid collapse. These include: exponential backoff in protocols such as CSMA/CA in 802.11 and the similar CSMA/CD i ...
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Telephone Switching
telephone exchange, telephone switch, or central office is a telecommunications system used in the public switched telephone network (PSTN) or in large enterprises. It interconnects telephone subscriber lines or virtual circuits of digital systems to establish telephone calls between subscribers. In historical perspective, telecommunication terms have been used with different semantics over time. The term ''telephone exchange'' is often used synonymously with ''central office'', a Bell System term. Often, a ''central office'' is defined as a building used to house the inside plant equipment of potentially several telephone exchanges, each serving a certain geographical area. Such an area has also been referred to as the exchange or exchange area. In North America, a central office location may also be identified as a ''wire center'', designating a facility to which a telephone is connected and obtains dial tone. For business and billing purposes, telecommunication carriers defin ...
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Erlang Unit
The erlang (symbol E) is a dimensionless unit that is used in telephony as a measure of offered load or carried load on service-providing elements such as telephone circuits or telephone switching equipment. A single cord circuit has the capacity to be used for 60 minutes in one hour. Full utilization of that capacity, 60 minutes of traffic, constitutes 1 erlang. Carried traffic in erlangs is the average number of concurrent calls measured over a given period (often one hour), while offered traffic is the traffic that would be carried if all call-attempts succeeded. How much offered traffic is carried in practice will depend on what happens to unanswered calls when all servers are busy. The CCITT named the international unit of telephone traffic the erlang in 1946 in honor of Agner Krarup Erlang. In Erlang's analysis of efficient telephone line usage he derived the formulae for two important cases, Erlang-B and Erlang-C, which became foundational results in teletraffic engineer ...
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Line (mathematics)
In geometry, a line is an infinitely long object with no width, depth, or curvature. Thus, lines are one-dimensional objects, though they may exist in two, three, or higher dimension spaces. The word ''line'' may also refer to a line segment in everyday life, which has two points to denote its ends. Lines can be referred by two points that lay on it (e.g., \overleftrightarrow) or by a single letter (e.g., \ell). Euclid described a line as "breadthless length" which "lies evenly with respect to the points on itself"; he introduced several postulates as basic unprovable properties from which he constructed all of geometry, which is now called Euclidean geometry to avoid confusion with other geometries which have been introduced since the end of the 19th century (such as non-Euclidean, projective and affine geometry). In modern mathematics, given the multitude of geometries, the concept of a line is closely tied to the way the geometry is described. For instance, in analytic ...
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Load Curve
In electrical engineering, a load profile is a graph of the variation in the electrical load versus time. A load profile will vary according to customer type (typical examples include residential, commercial and industrial), temperature and holiday seasons. Power producers use this information to plan how much electricity they will need to make available at any given time. Teletraffic engineering uses a similar load curve. Power generation In a power system, a load curve or load profile is a chart illustrating the variation in demand/electrical load over a specific time. Generation companies use this information to plan how much power they will need to generate at any given time. A load duration curve is similar to a load curve. The information is the same but is presented in a different form. These curves are useful in the selection of generator units for supplying electricity. Electricity distribution In an electricity distribution grid, the load profile of electricity u ...
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Time
Time is the continued sequence of existence and events that occurs in an apparently irreversible succession from the past, through the present, into the future. It is a component quantity of various measurements used to sequence events, to compare the duration of events or the intervals between them, and to quantify rates of change of quantities in material reality or in the conscious experience. Time is often referred to as a fourth dimension, along with three spatial dimensions. Time has long been an important subject of study in religion, philosophy, and science, but defining it in a manner applicable to all fields without circularity has consistently eluded scholars. Nevertheless, diverse fields such as business, industry, sports, the sciences, and the performing arts all incorporate some notion of time into their respective measuring systems. 108 pages. Time in physics is operationally defined as "what a clock reads". The physical nature of time is addre ...
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