A smart mob is a group whose coordination and communication abilities have been empowered by
digital communication technologies.
Smart mobs are particularly known for their ability to mobilize quickly.
The concept was introduced by
Howard Rheingold
Howard Rheingold (born 1947) is an American critic, writer, and teacher, known for his specialties on the cultural, social and political implications of modern communication media such as the Internet, mobile telephony and virtual communities.
B ...
in his 2002 book ''
Smart Mobs: The Next Social Revolution''.
Rheingold defined the smart mob as follows: "Smart mobs consist of people who are able to act in concert even if they don’t know each other... because they carry devices that possess both communication and computing capabilities".
In December of that year, the "smart mob" concept was highlighted in the ''
New York Times
''The New York Times'' (''NYT'') is an American daily newspaper based in New York City. ''The New York Times'' covers domestic, national, and international news, and publishes opinion pieces, investigative reports, and reviews. As one of ...
'' "Year in Ideas".
Characteristics
These technologies that empower smart mobs include the
Internet
The Internet (or internet) is the Global network, global system of interconnected computer networks that uses the Internet protocol suite (TCP/IP) to communicate between networks and devices. It is a internetworking, network of networks ...
,
computer-mediated communication
Computer-mediated communication (CMC) is defined as any human communication that occurs through the use of two or more electronic devices. While the term has traditionally referred to those communications that occur via computer-mediated forma ...
such as
Internet Relay Chat
IRC (Internet Relay Chat) is a text-based chat system for instant messaging. IRC is designed for Many-to-many, group communication in discussion forums, called ''#Channels, channels'', but also allows one-on-one communication via instant mess ...
, and
wireless
Wireless communication (or just wireless, when the context allows) is the transfer of information (''telecommunication'') between two or more points without the use of an electrical conductor, optical fiber or other continuous guided transm ...
devices like
mobile phone
A mobile phone or cell phone is a portable telephone that allows users to make and receive calls over a radio frequency link while moving within a designated telephone service area, unlike fixed-location phones ( landline phones). This rad ...
s and
personal digital assistant
A personal digital assistant (PDA) is a multi-purpose mobile device which functions as a personal information manager. Following a boom in the 1990s and 2000s, PDAs were mostly displaced by the widespread adoption of more highly capable smar ...
s. Methodologies like
peer-to-peer
Peer-to-peer (P2P) computing or networking is a distributed application architecture that partitions tasks or workloads between peers. Peers are equally privileged, equipotent participants in the network, forming a peer-to-peer network of Node ...
networks and
ubiquitous computing
Ubiquitous computing (or "ubicomp") is a concept in software engineering, hardware engineering and computer science where computing is made to appear seamlessly anytime and everywhere. In contrast to desktop computing, ubiquitous computing imp ...
are also changing the ways in which people organize and share information.
Flash mobs are a specific form of smart mob, originally describing a group of people who assemble suddenly in a public place, do something unusual and pointless for a brief period of time, then quickly disperse. The difference between flash and smart mobs is primarily with regards to their duration: flash mobs disappear quickly, but smart mobs can have a more enduring presence.
The term ''flash mob'' is claimed to have been inspired by "smart mob".
Smart mobs have begun to have an impact in current events, as mobile phones and text messages have empowered everyone from revolutionaries in
Malaysia
Malaysia is a country in Southeast Asia. Featuring the Tanjung Piai, southernmost point of continental Eurasia, it is a federation, federal constitutional monarchy consisting of States and federal territories of Malaysia, 13 states and thre ...
to individuals protesting the second
Iraq War
The Iraq War (), also referred to as the Second Gulf War, was a prolonged conflict in Iraq lasting from 2003 to 2011. It began with 2003 invasion of Iraq, the invasion by a Multi-National Force – Iraq, United States-led coalition, which ...
. Individuals who have divergent worldviews and methods have been able to coordinate short-term.
A 2009 entry in the ''Encyclopedia of Computer Science and Technology'' noted that the term may be "fading from public use".
Early instances
A forerunner to the idea can be found in the work of anarchist thinker Kropotkin, "fishermen, hunters, travelling merchants, builders, or settled craftsmen came together for a common pursuit."
According to
CNN
Cable News Network (CNN) is a multinational news organization operating, most notably, a website and a TV channel headquartered in Atlanta. Founded in 1980 by American media proprietor Ted Turner and Reese Schonfeld as a 24-hour cable ne ...
, the first smart mobs were teenage "thumb tribes" in Tokyo and Helsinki who used
text messaging
Text messaging, or texting, is the act of composing and sending electronic messages, typically consisting of alphabetic and numeric characters, between two or more users of mobile phones, tablet computers, smartwatches, desktops/laptops, or ...
on
cell phone
A mobile phone or cell phone is a portable telephone that allows users to make and receive calls over a radio frequency link while moving within a designated telephone service area, unlike fixed-location phones ( landline phones). This radio ...
s to organize impromptu
rave
A rave (from the verb: '' to rave'') is a dance party at a warehouse, club, or other public or private venue, typically featuring performances by DJs playing electronic dance music. The style is most associated with the early 1990s dance mus ...
s or to stalk celebrities. For instance, in Tokyo, crowds of teenage fans would assemble seemingly spontaneously at subway stops where a rock musician was rumored to be headed.
However, an even earlier example is the ''
Dîner en blanc'' phenomenon, which has taken place annually in
Paris
Paris () is the Capital city, capital and List of communes in France with over 20,000 inhabitants, largest city of France. With an estimated population of 2,048,472 residents in January 2025 in an area of more than , Paris is the List of ci ...
,
France
France, officially the French Republic, is a country located primarily in Western Europe. Overseas France, Its overseas regions and territories include French Guiana in South America, Saint Pierre and Miquelon in the Atlantic Ocean#North Atlan ...
, since 1988, for one night around the end of June. The invited guests wear only white clothes and gather at a chosen spot, knowledge of which they have only a short time beforehand. They bring along food, drink, chairs and a table and the whole group then gathers to have a meal, after which they disperse. The event has been held each year in different places in the centre of Paris. It is not a normal cultural event because it is not advertised and only those who have received an invite attend—information on the chosen location is transferred by text message or more recently
Twitter
Twitter, officially known as X since 2023, is an American microblogging and social networking service. It is one of the world's largest social media platforms and one of the most-visited websites. Users can share short text messages, image ...
. The number of people attending has grown, in 2011, to over 10,000. ''Dîner en blanc'' would be considered a smart mob rather than a flash mob, because the event lasts for several hours.
The
Professional Contractors Group organised the first smart mob in the UK in 2000 when 700 contractors turned up at The House of Commons to lobby their MP following an email sent out a few days before.
In the days after the U.S. presidential election of 2000, online activist
Zack Exley anonymously created a website that allowed people to suggest locations for gatherings to protest for a full recount of the votes in
Florida
Florida ( ; ) is a U.S. state, state in the Southeastern United States, Southeastern region of the United States. It borders the Gulf of Mexico to the west, Alabama to the northwest, Georgia (U.S. state), Georgia to the north, the Atlantic ...
. On the first Saturday after the election, more than 100 significant protests took place—many with thousands of participants—without any traditional organizing effort. Exley wrote in December 2000 that the self-organized protests "demonstrated that a fundamental change is taking place in our national political life. It's not the Internet per se, but the emerging potential for any individual to communicate—for free and anonymously if necessary—with any other individual."
In the
Philippines
The Philippines, officially the Republic of the Philippines, is an Archipelagic state, archipelagic country in Southeast Asia. Located in the western Pacific Ocean, it consists of List of islands of the Philippines, 7,641 islands, with a tot ...
in 2001, a group of protesters organized via text messaging gathered at the
EDSA Shrine
The National Shrine of Mary, Queen of Peace, also known as Mary, Queen of Peace Shrine, Our Lady of Peace Quasi-Parish and commonly known as the EDSA Shrine, is a small church building, church of the Archdiocese of Manila located at the inte ...
, the site of the
1986 revolution that overthrew
Ferdinand Marcos
Ferdinand Emmanuel Edralin Marcos Sr. (September 11, 1917 – September 28, 1989) was a Filipino lawyer, politician, dictator, and Kleptocracy, kleptocrat who served as the tenth president of the Philippines from 1965 to 1986. He ruled the c ...
, to protest the corruption of President
Joseph Estrada
Joseph Ejercito Estrada (; born Jose Marcelo Ejercito; April 19, 1937), also known by the nickname Erap, is a Filipino politician and former actor, who served as the 13th president of the Philippines from 1998 until his resignation in 2001. ...
. The protest grew quickly, and Estrada was soon removed from office.
The
Critical Mass
In nuclear engineering, critical mass is the minimum mass of the fissile material needed for a sustained nuclear chain reaction in a particular setup. The critical mass of a fissionable material depends upon its nuclear properties (specific ...
bicycling events, dating back to 1992, are also sometimes compared to smart mobs, due to their self-organizing manner of assembly.
Examples
Essentially, the smart mob is a practical implementation of
collective intelligence
Collective intelligence (CI) is shared or group intelligence (GI) that Emergence, emerges from the collaboration, collective efforts, and competition of many individuals and appears in consensus decision making. The term appears in sociobiolog ...
. According to Rheingold, examples of smart mobs are the street protests organized by the
anti-globalization movement
The anti-globalization movement, or counter-globalization movement, is a social movement critical of economic globalization. The movement is also commonly referred to as the global justice movement, alter-globalization movement, anti-globalist m ...
. The
Free State Project has been described in ''
Foreign Policy
Foreign policy, also known as external policy, is the set of strategies and actions a State (polity), state employs in its interactions with other states, unions, and international entities. It encompasses a wide range of objectives, includ ...
'' as an example of potential "smart
mob rule
Mob rule or ochlocracy or mobocracy is a pejorative term describing an oppressive majoritarian form of government controlled by the common people through the intimidation of authorities. Ochlocracy is distinguished from democracy or similarl ...
".
Other examples of smart mobs include:
*Smart mobs who arrange the meet up over the internet and show up at a retailer at a specific time and use their number to negotiate a discount with the retailer.
*
Crop mobs, a group of agricultural volunteers who help out at a small farm
*
Text message
Text messaging, or texting, is the act of composing and sending electronic messages, typically consisting of alphabetic and numeric characters, between two or more users of mobile phones, tablet computers, smartwatches, desktop computer, des ...
s that were sent in the
Philippines
The Philippines, officially the Republic of the Philippines, is an Archipelagic state, archipelagic country in Southeast Asia. Located in the western Pacific Ocean, it consists of List of islands of the Philippines, 7,641 islands, with a tot ...
, which are thought to be partly responsible for the demonstration that ousted former President
Joseph Estrada
Joseph Ejercito Estrada (; born Jose Marcelo Ejercito; April 19, 1937), also known by the nickname Erap, is a Filipino politician and former actor, who served as the 13th president of the Philippines from 1998 until his resignation in 2001. ...
. Examples of such a text message read "Wear black to mourn the death of democracy", "Expect there to be rumbles" and "Go to
EDSA
Epifanio de los Santos Avenue, commonly referred to by its acronym EDSA (), is a major Ring road, circumferential road around Manila, the capital city of the Philippines. It passes through 6 of Metro Manila's 17 local government units or citi ...
".
*The
11 March 2004 Madrid attacks (11M), and the reaction from the people against the government in the Spanish elections of 14 March 2004.
*The
2005 civil unrest in France exhibited smart mobs—the French national police spokesman, Patrick Hamon, was quoted in the ''
Wall Street Journal
''The Wall Street Journal'' (''WSJ''), also referred to simply as the ''Journal,'' is an American newspaper based in New York City. The newspaper provides extensive coverage of news, especially business and finance. It operates on a subscriptio ...
'' as saying that youths, mainly those of the Muslim faith, in individual neighborhoods were communicating by cellphone text messages, online blogs, and/or email—arranging meetings and warning each other about police operations.
*The
2006 student protests in Chile and
2007 Chilean government-Microsoft agreement are the example in
Latin America
Latin America is the cultural region of the Americas where Romance languages are predominantly spoken, primarily Spanish language, Spanish and Portuguese language, Portuguese. Latin America is defined according to cultural identity, not geogr ...
about the smart mobs and the use of weblogs, Fotologs, Photoblogs, text messages and digital organization in a few hours. Also due to their online organization has called the attention of the press as a source of news because of the strong activism online.
*On July 5, 2005, during
U2's performance of the song "New Year's Day" at a stadium in
Chorzów
Chorzów ( ; ; ) is a city in the Silesia region of southern Poland, near Katowice. Chorzów is one of the central cities of the Metropolis GZM – a metropolis with a population of 2 million. It is located in the Silesian Highlands, on the Rawa ...
,
Poland
Poland, officially the Republic of Poland, is a country in Central Europe. It extends from the Baltic Sea in the north to the Sudetes and Carpathian Mountains in the south, bordered by Lithuania and Russia to the northeast, Belarus and Ukrai ...
, the audience of 70,000 waved colored articles of clothing to form a giant Polish flag of white and red: fans on the pitch waved red, those in the bleachers waved white. This behavior was coordinated by fans communicating on the internet.
*On November 6, 2008, more than 500 students across Taiwan began a sit-in protest in front of the
Executive Yuan
The Executive Yuan () is the executive (government), executive branch of the government of the Republic of China (Taiwan). Under the Additional Articles of the Constitution of the Republic of China, amended constitution, the head of the Execut ...
. Known as the Wild Strawberry Students Movement
野草莓學運, this assembly was mobilised overnight with the help of an on-line Bulletin Board System (BBS). The students were equipped with mobile technology such as HSDPA (high speed download packet access) and web-cameras. They soon set up a live broadcast that aired for 24 hours a day over the internet for more than a week, and they used mobile devices to keep up to date with government reactions on the mass media. One of the main themes of the protest was for amendment of the Assembly and Parade Law that curbed freedom of expression: this demand earned support from various non-government organizations nationwide.
*The release of the Baauer song "
Harlem Shake" was a smart mob phenomena in 2013. The song reached 700 million views in the month of February 2013 on YouTube. The song and dance has influences from a dance originally released in the 1980s. The phenomenon involves large groups of people banding together, utilizing their weak ties, and all filming a video dancing to "Harlem Shake". On February 10, 2013, the upload rate of the "Harlem Shake" videos was 4,000 per day onto YouTube. The increasing popularity has enabled the video to become used as a political statement, such as in Egypt, where a smart mob formed to perform the dance outside the Egyptian Islamic president's headquarters. According to Rhinegold's characteristics of what makes a smart mob, such as a lack of centralized control and peer-to-peer influence, the "Harlem Shake" is the epitome of a smart mob.
In popular culture
The comic book ''
Global Frequency'', written by
Warren Ellis
Warren Girard Ellis (born 16 February 1968) is an English comic book writer, novelist, and screenwriter. He is best known as the co-creator of several original comics series, including ''Transmetropolitan'' (1997–2002), ''Global Frequency'' ...
, describes a covert, non-governmental intelligence organization built around a smart mob of people that are called on to provide individual expertise in solving extraordinary crises.
David Brin
Glen David Brin (born October 6, 1950) is an American science fiction author. He has won the Hugo Award, Hugo, 's speculative science fiction novel, ''Existence'' (), similarly posits the use of on-the-fly smart mobs by credible journalists as sources of information and expertise.
See also
*
Anonymous (group)
Anonymous is a decentralized international Activism, activist and Hacktivism, hacktivist collective and Social movement, movement primarily known for its various cyberattacks against several governments, government institutions and Governmen ...
*
Collaborative software
Collaborative software or groupware is application software designed to help people working on a common task to attain their goals. One of the earliest definitions of groupware is "intentional group processes plus software to support them."
Regar ...
*
Crowd manipulation
Crowd manipulation is the intentional or unwitting use of techniques based on the principles of crowd psychology to engage, control, or influence the desires of a crowd in order to direct its behavior toward a specific action.
Historical analy ...
*
E-democracy
E-democracy (a blend of the terms Electronic publishing, electronic and democracy), also known as digital democracy or Internet democracy, uses information and communication technology (ICT) in politics, political and governance processes. The ...
*
Flash crowd
*
Global brain
*
Recommendation system
Recommendation may refer to:
* European Union recommendation, in international law
* Letter of recommendation, in employment or academia
* W3C recommendation, in Internet contexts
* A computer-generated recommendation created by a recommender ...
*
Science studies
Science studies is an interdisciplinarity, interdisciplinary research area that seeks to situate scientific expertise in broad social, historical, and philosophical contexts. It uses various methods to analyze the production, representation an ...
*
User-generated content
User-generated content (UGC), alternatively known as user-created content (UCC), emerged from the rise of web services which allow a system's User (computing), users to create Content (media), content, such as images, videos, audio, text, testi ...
*
Virtual community
A virtual community is a social network of individuals who connect through specific social media, potentially crossing geographical and political boundaries in order to pursue mutual interests or goals. Some of the most pervasive virtual commu ...
*
The Wisdom of Crowds
References
External links
"Shop Affronts" ''The Economist'' 1 July 2006.
* Wray, James, and Ulf Stabe
"70,000 U2 Fans Form Huge Polish Flag to Cold War Anthem" Monsters and Critics.
* Page, Jacky
"150 students in the streets of Dijon for flash mobs with pedagogic virtues."France Blue Burgundy.
Howard Rheingold's ''Smart Mobs'' websitefrom
Wayback Machine
The Wayback Machine is a digital archive of the World Wide Web founded by Internet Archive, an American nonprofit organization based in San Francisco, California. Launched for public access in 2001, the service allows users to go "back in ...
, now rename
"People Power Redux— ''
Time
Time is the continuous progression of existence that occurs in an apparently irreversible process, irreversible succession from the past, through the present, and into the future. It is a component quantity of various measurements used to sequ ...
'' magazine.
{{DEFAULTSORT:Smart Mob
Community organizing
Superorganisms
Collective intelligence
Crowd psychology
Social information processing