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Service (business)
Business services are a recognisable subset of Service (economics), economic services, and share their characteristics. The essential difference is that businesses are concerned about the building of service systems in order to deliver value to their customers and to act in the roles of service provider and service consumer. Definition A service is a set of one-time consumable and perishable benefits that are: *delivered from the accountable service provider, mostly in close co-action with his internal and external service suppliers, * effectuated by distinct functions of technical systems and by distinct activities of individuals, respectively, * commissioned according to the needs of his/her service consumers by the service customer from the accountable service provider, * rendered individually to a consumer at his/her dedicated trigger, * and, finally, consumed and utilized by the triggering service consumer for executing his/her upcoming business activity or private activity. ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Service (economics)
A service is an act or use for which a consumer, company, or government is willing to payment, pay. Examples include work done by barbers, doctors, lawyers, mechanics, banks, insurance companies, and so on. Public services are those that society (nation state, fiscal union or region) as a whole pays for. Using resources, skill, ingenuity, and experience, service providers benefit service consumers. Services may be defined as intangible acts or performances whereby the service provider provides value to the customer. Key characteristics Services have three key characteristics: Intangibility Services are by definition intangible. They are not manufactured, transported or stocked. One cannot store services for future use. They are produced and consumed simultaneously. Perishability Services are perishable in two regards: * Service-relevant resources, processes, and systems are assigned for service delivery during a specific period in time. If the service consumer does not request ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Application Service Provider
An application service provider (ASP) is a business providing application software generally through the. ASPs that specialize in a particular application (such as a medical billing program) may be referred to as providing software as a service. The ASP model The application software resides on the vendor's system and is accessed by users through a communication protocol. Alternatively, the vendor may provide special purpose client software. Client software may interface with these systems through an application programming interface. ASP characteristics include: * ASP hosts the application * ASP owns, operates and maintains the servers that support the application * ASP delivers the application to customers via the Internet or a thin client * ASP may bill on a per-use basis ( on-demand outsourcing), a monthly/annual fee, or a per-labor hour basis The advantages to this approach include: * Application costs are scaled over multiple customers * ASP may provide more application ex ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Goods (economics)
In economics, goods are anything that is good, usually in the sense that it provides welfare or utility to someone. Alan V. Deardorff, 2006. ''Terms Of Trade: Glossary of International Economics'', World Scientific. Online version: Deardorffs' Glossary of International Economics"good" an Goods can be contrasted with bads, i.e. things that provide negative value for users, like chores or waste. A bad lowers a consumer's overall welfare. Economics focuses on the study of economic goods, i.e. goods that are scarce; in other words, producing the good requires expending effort or resources. Economic goods contrast with free goods such as air, for which there is an unlimited supply.Samuelson, P. Anthony., Samuelson, W. (1980). Economics. 11th ed. / New York: McGraw-Hill. Goods are the result of the Secondary sector of the economy which involves the transformation of raw materials or intermediate goods into goods. Utility and characteristics of goods The change in utility (pleasu ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Alan Pilkington
Alan Pilkington (born 1966) is a British engineer and researcher known for his work in technology management, operations management, Manufacturing strategy and enterprise engineering.Enterprise Engineering Research at Royal Holloway . Accessed 20 October 2013. He has been a professor at the , Hult International Business School and S P Jain School of G ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
A Dictionary Of Economics
A, or a, is the first letter and the first vowel letter of the Latin alphabet, used in the modern English alphabet, and others worldwide. Its name in English is '' a'' (pronounced ), plural ''aes''. It is similar in shape to the Ancient Greek letter alpha, from which it derives. The uppercase version consists of the two slanting sides of a triangle, crossed in the middle by a horizontal bar. The lowercase version is often written in one of two forms: the double-storey and single-storey . The latter is commonly used in handwriting and fonts based on it, especially fonts intended to be read by children, and is also found in italic type. In English, '' a'' is the indefinite article, with the alternative form ''an''. Name In English, the name of the letter is the ''long A'' sound, pronounced . Its name in most other languages matches the letter's pronunciation in open syllables. History The earliest known ancestor of A is ''aleph''—the first letter of the Phoenician ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
SERVQUAL
SERVQUAL is a multi-dimensional research instrument designed to capture consumer expectations and perceptions of a service along five dimensions (originally ten), which are said to represent service quality. SERVQUAL is built on the expectancy–disconfirmation paradigm, which, in simple terms, means that service quality is understood as the extent to which consumers' pre-consumption expectations of quality are confirmed or disconfirmed by their actual perceptions of the service experience. The SERVQUAL questionnaire was first published in 1985 by a team of academic researchers in the United States, A. Parasuraman, Valarie Zeithaml and Leonard L. Berry, to measure quality in the service sector. In its introduction, the survey represented a breakthrough in the measurement methods used for service quality research. The diagnostic value of the instrument is supported by the ''model of service quality'' which forms the conceptual framework for the development of the scale (i.e. i ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Service Economy
Service economy can refer to one or both of two recent economic developments: * The increased importance of the service sector in industrialized economies. The current list of Fortune 500 companies contains more service companies and fewer manufacturers than in previous decades. * The relative importance of service in a product offering. The service economy in developing countries is mostly concentrated in financial services, hospitality, retail, health, human services, information technology and education. Products today have a higher service component than in previous decades. In the management literature this is referred to as the servitization of products or a product-service system. Virtually every product today has a service component to it. The old dichotomy between product and service has been replaced by a Service (economics) service–product continuu Many product (business), products are being transformed into services. For example, IBM treats its business as a s ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
IT Service Management
Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers. Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement. The CIO WaterCooler's 2017 ITSM report states that business uses ITSM "mostly in support of customer experience (35%) and service quality (48%)." Process Execution of ITSM processes in an organization, especially those processes that are more workflow-driven, can benefit significantly from being supported with specialized software tools. Service desk A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is inten ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Service Governance
Service governance is a means of achieving good corporate governance through managing internal corporate services across and throughout an enterprise. It engages stakeholders and delivery channels for the purpose of effectively managing risk, as well as driving the intended business value with a focus on how decisions are made and enforced in a dynamic business environment. Though its initial focus was on IT services, this approach to management can apply to accounting, business administration, and other internal service sectors. Institutionalizing these services enables the monitoring and control of risk, value, and cost. Principal among the issues is the fair funding for each service and the allocation system for scarce services. Institutionalizing internal corporate services is the corporate management equivalent of a massive general ledger, only with the line items reflecting the services, not simply departments. The service portfolio allows the governance of services as ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Ecosystem Services
Ecosystem services are the various benefits that humans derive from Ecosystem, ecosystems. The interconnected Biotic_material, living and Abiotic, non-living components of the natural environment offer benefits such as pollination of crops, clean air and water, decomposition of wastes, and flood control. Ecosystem services are grouped into four broad categories of services. There are ''provisioning services'', such as the production of food and water; ''regulating services'', such as the control of climate and disease; ''supporting services'', such as nutrient cycles and oxygen production; and ''cultural services'', such as recreation, tourism, and spiritual gratification. Evaluations of ecosystem services may include assigning an economic value to them. For example, Estuary, estuarine and coastal ecosystems are marine ecosystems that perform the four categories of ecosystem services in several ways. Firstly, their provisioning services include marine resources and genetic resource ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Retailing
Retail is the sale of goods and services to consumers, in contrast to wholesaling, which is the sale to business or institutional customers. A retailer purchases goods in large quantities from manufacturers, directly or through a wholesaler, and then sells in smaller quantities to consumers for a profit. Retailers are the final link in the supply chain from producers to consumers. Retail markets and shops have a long history, dating back to antiquity. Some of the earliest retailers were itinerant peddlers. Over the centuries, retail shops were transformed from little more than "rude booths" to the sophisticated shopping malls of the modern era. In the digital age, an increasing number of retailers are seeking to reach broader markets by selling through multiple channels, including both bricks and mortar and online retailing. Digital technologies are also affecting the way that consumers pay for goods and services. Retailing support services may also include the provisio ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
