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Process Management (Project Management)
In civil engineering and project management, process management is the management of "systematic series of activities directed towards causing an end result such that one or more inputs will be acted upon to create one or more outputs".PMI (2012), "Process" definition, in: ''A Guide to the Project Management Body of Knowledge'', 5th Ed. Process management offers project organizations a means of applying the same quality improvement and defect reduction techniques used in business and manufacturing processes by taking a process view of project activity; modeling discrete activities and high-level processes.Mitchell (2016). See Chapter 3 Process Management—Evolution and Definition. Overview The term ''process management'' usually refers to the management of engineering processes and project management processes where a ''process'' is a collection of related, structured tasks that produce a specific service or product to address a certain goal for a particular organization, acto ...
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Civil Engineering
Civil engineering is a regulation and licensure in engineering, professional engineering discipline that deals with the design, construction, and maintenance of the physical and naturally built environment, including public works such as roads, bridges, canals, dams, airports, sewage systems, pipelines, structural element, structural components of buildings, and railways. Civil engineering is traditionally broken into a number of sub-disciplines. It is considered the second-oldest engineering discipline after military engineering, and it is defined to distinguish non-military engineering from military engineering. Civil engineering can take place in the public sector from municipal public works departments through to federal government agencies, and in the private sector from locally based firms to Fortune Global 500, ''Fortune'' Global 500 companies. History Civil engineering as a discipline Civil engineering is the application of physical and scientific principles for solv ...
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Organization
An organization or organisation (English in the Commonwealth of Nations, Commonwealth English; American and British English spelling differences#-ise, -ize (-isation, -ization), see spelling differences) is an legal entity, entity—such as a company, or corporation or an institution (formal organization), or an Voluntary association, association—comprising one or more person, people and having a particular purpose. Organizations may also operate secretly or illegally in the case of secret society , secret societies, criminal organizations, and resistance movements. And in some cases may have obstacles from other organizations (e.g.: Southern Christian Leadership Conference, MLK's organization). What makes an organization recognized by the government is either filling out Incorporation (business), incorporation or recognition in the form of either societal pressure (e.g.: Advocacy group), causing concerns (e.g.: Resistance movement) or being considered the spokesperson o ...
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Krogstie, John
John Krogstie (born 23 May 1967) is a Norwegian computer scientist, professor in information systems at the Norwegian University of Science and Technology (NTNU) in Trondheim, Norway, and an expert in the field of enterprise modelling. Biography John Krogstie received a MSc in 1991 and a PhD in 1995 both in information systems from the Norwegian University of Science and Technology. From 1991 to 2000 he was employed as a manager in Accenture. In 2000-2005 he was a senior researcher in SINTEF. He is a professor in information systems at NTNU in Trondheim, Norway. John Krogstie is the Norwegian representative for IFIP TC8 and was Chair (2010–2015) of IFIP WG 8.1 on information systems design and evaluation. Work Krogstie's research interests include information systems, conceptual modeling, mobile information systems, eGovernment and enterprise modelling. The SEQUAL framework The SEQUAL framework is a reference model for evaluating the quality of models, the semiotic qu ...
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Total Quality Management
Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value." ''Total'' emphasizes that departments in addition to production (for example sales and marketing, accounting and finance, engineering and design) are obligated to improve their operations; ''management'' emphasizes that executives are obligated to actively manage quality through funding, training, staffing, and goal setting. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously developed tools and techniques of quality control. TQM received widespread attention during the late 1980s and early 1990s before being overshadowed by ISO 9000, Lean manufacturing, and Six Sigma. History In the late 1970s and early 1980s, the developed countries of North America and Western Europe suffered economic ...
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Project Management
Project management is the process of supervising the work of a Project team, team to achieve all project goals within the given constraints. This information is usually described in project initiation documentation, project documentation, created at the beginning of the development process. The primary constraints are Scope (project management), scope, time and budget. The secondary challenge is to operations research, optimize the Resource allocation, allocation of necessary inputs and apply them to meet predefined objectives. The objective of project management is to produce a complete project which complies with the client's objectives. In many cases, the objective of project management is also to shape or reform the client's brief to feasibly address the client's objectives. Once the client's objectives are established, they should influence all decisions made by other people involved in the project– for example, project managers, designers, contractors and subcontractors ...
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Program Management
Program management deals with overseeing a group or several projects that align with a company’s organizational strategy, goals, and mission. These Project, projects, are intended to improve an Organizational performance, organization's performance. Program management is distinct from Program management#Comparison with project management, ''project'' management. Many programs focus on delivering a capability to change and are normally designed to deliver the organization's strategy or business transformation. Program management also emphasizes the coordinating and prioritizing of Resource (project management), resources across projects, managing links between the projects and the overall costs and risks of the program. Summary Program management is used in many business sectors such as business transformation, change management, construction, engineering, Event management, event planning, health care and information technology. In the defense sector, it is the preferred ap ...
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Process Management (other)
Process management may refer to: * Business process management ** '' Business Process Management Journal'' ** Dynamic business process management ** International Conference on Business Process Management ** Social business process management * Management process * Manufacturing process management * Process-based management * Process management (computing) ** Distributed operating system#Process management * Process management (project management) * Process safety management Process safety management (PSM) is a practice to manage business operations critical to process safety. It can be implemented using the established OSHA scheme or others made available by the EPA, AIChE's Center for Chemical Process Safety, or ... See also * '' Information Processing and Management'', an academic journal {{disambiguation ...
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Process-based Management
Process-based management is a Business administration, management approach that views a business as a collection of processes, managed to achieve a desired result."''Process-based Management''" Barron's Business Guides: Dictionary of Accounting Terms, Jae K. Shim et al., Barron's Educational Series, 2014. Credo Reference, Accessed 09 Oct 2016. Processes are managed and improved by the organisation for the purpose of achieving its Goal, vision, mission statement, mission and core values. A clear correlation between processes and vision supports the company in planning strategies, structuring business and using sufficient resources to achieve long-term success. From a process perspective, an organisation regards its business as a system of vision-achieving vertical processes rather than specific activities and tasks of individual functions. The system is not a method or tool for a particular process, but a holistic approach to manage all of an organisation's processes. To manage proc ...
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Management Process
A management process is a process of setting goals, planning and/or controlling the organising and leading the execution of any type of activity, such as: * A project ( project management process), or * A process ( process management process, sometimes referred to as the process performance measurement and management system) An organization's senior management is responsible for carrying out its management process. However, this is not always the case for all management processes, for example, sometimes it is the responsibility of the project manager to carry out a project management process.The Simplified Project Management Process
Accessed: 2010-05-02.


Steps

* Planning: Determines the objectives, evaluate the different alternatives and choose the best from them * Organizing: Def ...
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Business Process Management
Business process management (BPM) is the discipline in which people use various methods to Business process discovery, discover, Business process modeling, model, Business analysis, analyze, measure, improve, optimize, and Business process automation, automate business processes. Any combination of methods used to manage a company's business processes is BPM. Processes can be structured and repeatable or unstructured and variable. Though not required, enabling technologies are often used with BPM. As an approach, BPM sees processes as important assets of an organization that must be understood, managed, and developed to announce and deliver value-added products and services to clients or customers. This approach closely resembles other total quality management or continual improvement process methodologies. ISO 9000:2015 promotes the process approach to managing an organization. ...promotes the adoption of a process approach when developing, implementing and improving the effe ...
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Customer Requirement
In engineering, a requirement is a condition that must be satisfied for the output of a work effort to be acceptable. It is an explicit, objective, clear and often quantitative description of a condition to be satisfied by a material, design, product, or service. A specification or spec is a set of requirements that is typically used by developers in the design stage of product development and by testers in their verification process. With iterative and incremental development such as agile software development, requirements are developed in parallel with design and implementation. With the waterfall model, requirements are completed before design or implementation start. Requirements are used in many engineering fields including engineering design, system engineering, software engineering, enterprise engineering, product development, and process optimization. Requirement is a relatively broad concept that can describe any necessary or desired function, attribute, capability ...
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Customer Satisfaction
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified Contentment, satisfaction goals".. Enhancing customer satisfaction and fostering customer loyalty are pivotal for businesses, given the significant importance of improving the balance between customer Attitude (psychology), attitudes before and after the consumption process. Expectation confirmation theory, Expectancy disconfirmation theory is the most widely accepted theoretical framework for explaining customer satisfaction. However, other frameworks, such as equity theory, attribution theory, Contrast theory of meaning, contrast theory, assimilation theory, and various others, are also used to ...
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