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Outsourcing Relationship Management
Outsourcing relationship management (ORM) is the business discipline widely adopted by companies and public institutions to manage one or more external service providers as part of an outsourcing strategy. ORM is a broadly used term that encompasses elements of organizational structure, management strategy and information technology infrastructure. Origin Outsourcing gained prominence as a business strategy in the early to mid-1980s, and was originally driven by the desire to reduce costs in labor-intensive business processes. Outsourcing relationship management appeared as a specific management discipline in 1999 after an industry consortium, the Sourcing Interests Group (SIG), Sourcing Interests Group, began developing guidelines for its member companies. Following this introduction, the theories of outsourcing relationship management have been developed by numerous global industry groups, universities, consulting/advisory firms and software companies. ORM in the enterprise ...
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Information Technology
Information technology (IT) is a set of related fields within information and communications technology (ICT), that encompass computer systems, software, programming languages, data processing, data and information processing, and storage. Information technology is an application of computer science and computer engineering. The term is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones. Several products or services within an economy are associated with information technology, including computer hardware, software, electronics, semiconductors, internet, Telecommunications equipment, telecom equipment, and e-commerce.. An information technology system (IT system) is generally an information system, a communications system, or, more specifically speaking, a Computer, computer system — including all Computer hardware, hardware, software, and peripheral equipment � ...
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Computerworld
''Computerworld'' (abbreviated as CW) is a computer magazine published since 1967 aimed at information technology (IT) and Business computing, business technology professionals. Original a print magazine, ''Computerworld'' published its final print issue in 2014; since then, it has been available as an online news website and as an online magazine. As a printed weekly during the 1970s and into the 1980s, ''Computerworld'' was the leading trade publication in the data processing industry. Based on circulation and revenue it was one of the most successful trade publications in any industry. Later in the 1980s it began to lose its dominant position. It is published in many countries around the world under the same or similar names. Each country's version of ''Computerworld'' includes original content and is managed independently. The publisher of ''Computerworld'', Foundry (formerly IDG Communications), is a subsidiary of International Data Group. History The publication was lau ...
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Vendor Relationship Management
Vendor relationship management (VRM) are software systems that aim to provide customers with both independence from vendors and better means for engaging with vendors. They are a category of systems used by businesses manage the vendor relationship. These same tools can also apply to individuals' relations with other institutions and organizations. History The term first appeared in Computerworld magazine in May 2000, albeit in the context of a business managing its IT vendors. The term was first used in the context here by Mike Vizard on a Gillmor Gang podcast on September 1, 2006, in a conversation with Doc Searls about the project Searls had recently started as a fellow at the Berkman Center for Internet & Society at Harvard University. Vizard saw VRM as a natural counterpart of customer relationship management. Searls' project then became named ProjectVRM, and has since worked to guide the development of VRM tools and services. Doc Searls believed VRM would help create what ...
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On-demand Outsourcing
On-demand outsourcing is a trend in outsourcing wherein major internal operations processes of a company are being shifted to a provider that is paid for by the number of transactions involved. The business transferring the services pays for the quality, special skills and the competence of the service provider's employees. There has been an expansion of the outsourcing concept to include on-demand outsourcing. This refers to the process undertaken by business managers to adopt an outsourcing policy that ensures that the specific business and supplies including technical manpower are accessed as the need arises. It focuses a business strategy to improve its goods and services and to drive a business towards quality improvement. Background The reasons for general outsourcing can be summarized in following factors: the rising wages of the domestic worker, or companies wish to gain access to the exceptional capability. The risk of outsourcing service is normally assumed by the outsour ...
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Business Intelligence
Business intelligence (BI) consists of strategies, methodologies, and technologies used by enterprises for data analysis and management of business information. Common functions of BI technologies include Financial reporting, reporting, online analytical processing, analytics, Dashboard (business), dashboard development, data mining, process mining, complex event processing, business performance management, benchmarking, text mining, Predictive Analysis, predictive analytics, and prescriptive analytics. BI tools can handle large amounts of structured and sometimes unstructured data to help organizations identify, develop, and otherwise create new strategic business opportunities. They aim to allow for the easy interpretation of these big data. Identifying new opportunities and implementing an effective strategy based on insights is assumed to potentially provide businesses with a competitive market advantage and long-term stability, and help them take strategic decisions. Busine ...
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Enterprise Resource Planning
Enterprise resource planning (ERP) is the integrated management of main business processes, often in real time and mediated by software and technology. ERP is usually referred to as a category of business management software—typically a suite of integrated applications—that an organization can use to collect, store, manage and interpret data from many business activities. ERP systems can be local-based or cloud-based. Cloud-based applications have grown in recent years due to the increased efficiencies arising from information being readily available from any location with Internet access. ERP differs from integrated business management systems by including planning all resources that are required in the future to meet business objectives. This includes plans for getting suitable staff and manufacturing capabilities for future needs. ERP provides an integrated and continuously updated view of the core business processes using common databases maintained by a database manag ...
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Harvard Business School Press
Harvard Business Publishing (HBP) is a publisher founded in 1994 as a not-for-profit, independent corporation and an affiliate of Harvard Business School (distinct from Harvard University Press), with a focus on improving business management practices. The company offers articles, books, case studies, simulations, videos, learning programs, and digital tools to organizations and subscribers. HBP consists of three market units: Education and Corporate Learning (under the Harvard Business Impact brand) and Harvard Business Review Group. Their offering consists of print and digital media (''Harvard Business Review'', Harvard Business Review Press books, Harvard Business School and other licensed cases), events, digital learning (Harvard ManageMentor, HMM Spark), blended learning, and campus experiences. References External links Harvard Business PublishingHarvard Business ReviewHarvard Business Publishing EducationHarvard Business Publishing Corporate LearningCore Curriculum Rea ...
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University Of Michigan
The University of Michigan (U-M, U of M, or Michigan) is a public university, public research university in Ann Arbor, Michigan, United States. Founded in 1817, it is the oldest institution of higher education in the state. The University of Michigan is one of the earliest American research universities and is a founding member of the Association of American Universities. In the fall of 2023, the university employed 8,189 faculty members and enrolled 52,065 students in its programs. The university is Carnegie Classification of Institutions of Higher Education, classified among "R1: Doctoral Universities – Very high research activity". It consists of nineteen colleges and offers 250 degree programs at the undergraduate and graduate levels. The university is Higher education accreditation in the United States, accredited by the Higher Learning Commission. In 2021, it ranked third among American universities in List of countries by research and development spending, research expe ...
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Carnegie Mellon University
Carnegie Mellon University (CMU) is a private research university in Pittsburgh, Pennsylvania, United States. The institution was established in 1900 by Andrew Carnegie as the Carnegie Technical Schools. In 1912, it became the Carnegie Institute of Technology and began granting four-year degrees. In 1967, it became Carnegie Mellon University through its merger with the Mellon Institute of Industrial Research, founded in 1913 by Andrew Mellon and Richard B. Mellon and formerly a part of the University of Pittsburgh. The university consists of seven colleges, including the College of Engineering, the School of Computer Science, and the Tepper School of Business. The university has its main campus located 5 miles (8 km) from downtown Pittsburgh. It also has over a dozen degree-granting locations in six continents, including campuses in Qatar, Silicon Valley, and Kigali, Rwanda ( Carnegie Mellon University Africa) and partnerships with universities nationally and glob ...
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IT Infrastructure
Information technology infrastructure is defined broadly as a set of information technology (IT) components that are the foundation of an IT service; typically physical components (Computer hardware, computer and networking hardware and facilities), but also various software and Computer network, network components. According to the ITIL Foundation Course Glossary, IT Infrastructure can also be termed as “All of the hardware, software, networks, facilities, etc., that are required to develop, test, deliver, monitor, control or support IT services. The term IT infrastructure includes all of the Information Technology but not the associated People, Processes and documentation.” Overview In IT Infrastructure, the above technological components contribute to and drive business functions. Leaders and managers within the IT field are responsible for ensuring that both the physical hardware and software networks and resources are working optimally. IT infrastructure can be looked at ...
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Outsourcing
Outsourcing is a business practice in which companies use external providers to carry out business processes that would otherwise be handled internally. Outsourcing sometimes involves transferring employees and assets from one firm to another. The term ''outsourcing'', which came from the phrase ''outside resourcing'', originated no later than 1981 at a time when industrial jobs in the United States were being moved overseas, contributing to the economic and cultural collapse of small, industrial towns. In some contexts, the term smartsourcing is also used. The concept, which ''The Economist'' says has "made its presence felt since the time of the Second World War", often involves the contracting out of a business process (e.g., payroll processing, claims processing), operational, and/or non-core functions, such as manufacturing, facility management, call center/call center support. The practice of handing over control of public services to private enterprises ( privatiz ...
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