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Microsoft Support Diagnostic Tool
The Microsoft Support Diagnostic Tool (MSDT) is a service in Microsoft Windows that allows Microsoft technical support agents to analyze diagnostic data remotely for troubleshooting purposes. In April 2022 it was observed to have a security vulnerability that allowed remote code execution which was being exploited to attack computers in Russia and Belarus, and later against the Tibetan government in exile. Microsoft advised a temporary workaround of disabling the MSDT by editing the Windows registry. Use When contacting support the user is told to run MSDT and given a unique "passkey" which they enter. They are also given an "incident number" to uniquely identify their case. The MSDT can also be run offline which will generate a .CAB file which can be uploaded from a computer with an internet connection. Windows versions * Windows 7 * Windows 8.1 * Windows 10 * Windows 11 See also * Follina (security vulnerability) Follina is the name given to a remote code execution (RCE) vul ...
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Windows Service
In Windows NT operating systems, a Windows service is a computer program that operates in the background. It is similar in concept to a Unix daemon. A Windows service must conform to the interface rules and protocols of the Service Control Manager, the component responsible for managing Windows services. It is the Services and Controller app, services.exe, that launches all the services and manages their actions, such as start, end, etc. Windows services can be configured to start when the operating system is started and run in the background as long as Windows is running. Alternatively, they can be started manually or by an event. Windows NT operating systems include numerous services which run in context of three user accounts: System, Network Service and Local Service. These Windows components are often associated with Host Process for Windows Services. Because Windows services operate in the context of their own dedicated user accounts, they can operate when a user is not log ...
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Microsoft Windows
Windows is a group of several Proprietary software, proprietary graphical user interface, graphical operating system families developed and marketed by Microsoft. Each family caters to a certain sector of the computing industry. For example, Windows NT for consumers, Windows Server for servers, and Windows IoT for embedded systems. Defunct Windows families include Windows 9x, Windows Mobile, and Windows Phone. The first version of Windows was released on November 20, 1985, as a graphical operating system shell for MS-DOS in response to the growing interest in graphical user interfaces (GUIs). Windows is the most popular desktop operating system in the world, with Usage share of operating systems, 75% market share , according to StatCounter. However, Windows is not the most used operating system when including both mobile and desktop OSes, due to Android (operating system), Android's massive growth. , the most recent version of Windows is Windows 11 for consumer Personal compu ...
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Technical Support
Technical support (abbreviated as tech support) is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have outsourced their tech support operations. Many companies provide discussion boards for users of their products to interact; such forums allow companies to reduce their support costs without losing the benefit of customer feedback. Outsourcing technical support With the increasing use of technology in modern times, there is a growing requirement to provide technical support. Many organizations locate their technical support departments or call centers in countries or regions with lower costs. Dell was amongst the first companies to outsource their technical support and customer service departments to India in 2001. There has also been a grow ...
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Security Vulnerability
Vulnerabilities are flaws in a computer system that weaken the overall security of the device/system. Vulnerabilities can be weaknesses in either the hardware itself, or the software that runs on the hardware. Vulnerabilities can be exploited by a threat actor, such as an attacker, to cross privilege boundaries (i.e. perform unauthorized actions) within a computer system. To exploit a vulnerability, an attacker must have at least one applicable tool or technique that can connect to a system weakness. In this frame, vulnerabilities are also known as the attack surface. Vulnerability management is a cyclical practice that varies in theory but contains common processes which include: discover all assets, prioritize assets, assess or perform a complete vulnerability scan, report on results, remediate vulnerabilities, verify remediation - repeat. This practice generally refers to software vulnerabilities in computing systems. Agile vulnerability management refers preventing attacks ...
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Arbitrary Code Execution
In computer security, arbitrary code execution (ACE) is an attacker's ability to run any commands or code of the attacker's choice on a target machine or in a target process. An arbitrary code execution vulnerability is a security flaw in software or hardware allowing arbitrary code execution. A program that is designed to exploit such a vulnerability is called an arbitrary code execution exploit. The ability to trigger arbitrary code execution over a network (especially via a wide-area network such as the Internet) is often referred to as remote code execution (RCE). Vulnerability types There are a number of classes of vulnerability that can lead to an attacker's ability to execute arbitrary commands or code. For example: * Memory safety vulnerabilities such as buffer overflows or over-reads. * Deserialization vulnerabilities * Type confusion vulnerabilities * GNU LDD arbitrary code execution Methods Arbitrary code execution is commonly achieved through control over the ...
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Exploit (computer Security)
An exploit (from the English verb ''to exploit'', meaning "to use something to one’s own advantage") is a piece of software, a chunk of data, or a sequence of commands that takes advantage of a bug or vulnerability to cause unintended or unanticipated behavior to occur on computer software, hardware, or something electronic (usually computerized). Such behavior frequently includes things like gaining control of a computer system, allowing privilege escalation, or a denial-of-service (DoS or related DDoS) attack. In lay terms, some exploit is akin to a 'hack'. Classification There are several methods of classifying exploits. The most common is by how the exploit communicates to the vulnerable software. A ''remote exploit'' works over a network and exploits the security vulnerability without any prior access to the vulnerable system. A ''local exploit'' requires prior access to the vulnerable system and usually increases the privileges of the person running the exploit past t ...
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Windows Registry
The Windows Registry is a hierarchical database that stores low-level settings for the Microsoft Windows operating system and for applications that opt to use the registry. The kernel, device drivers, services, Security Accounts Manager, and user interfaces can all use the registry. The registry also allows access to counters for profiling system performance. In other words, the registry or Windows Registry contains information, settings, options, and other values for programs and hardware installed on all versions of Microsoft Windows operating systems. For example, when a program is installed, a new subkey containing settings such as a program's location, its version, and how to start the program, are all added to the Windows Registry. When introduced with Windows 3.1, the Windows Registry primarily stored configuration information for COM-based components. Windows 95 and Windows NT extended its use to rationalize and centralize the information in the profusion of INI fi ...
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Offline
In computer technology and telecommunications, online indicates a state of connectivity and offline indicates a disconnected state. In modern terminology, this usually refers to an Internet connection, but (especially when expressed "on line" or "on the line") could refer to any piece of equipment or functional unit that is connected to a larger system. Being online means that the equipment or subsystem is connected, or that it is ready for use. "Online" has come to describe activities performed on and data available on the Internet, for example: "online identity", " online predator", "online gambling", "online game", "online shopping", "online banking", and " online learning". Similar meaning is also given by the prefixes "cyber" and "e", as in the words "cyberspace", "cybercrime", "email", and "ecommerce". In contrast, "offline" can refer to either computing activities performed while disconnected from the Internet, or alternatives to Internet activities (such as shopping in ...
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Cabinet (file Format)
Cabinet (or CAB) is an archive-file format for Microsoft Windows that supports lossless data compression and embedded digital certificates used for maintaining archive integrity. Cabinet files have .cab filename extensions and are recognized by their first four bytes (also called their '' magic number'') ''MSCF''. Cabinet files were known originally as Diamond files. Design A CAB archive can contain up to 65535 ''folders'' (distinct to standard operating system directories), each of which can contain up to 65535 files for a maximum of 4294836225. Internally, each folder is treated as a single compressed block, which provides more efficient compression than individually compressing each file. Every entry in a folder has to be a file. Due to this structure, it is not possible to store empty folders in CAB archives. The following shows an example a CAB file structure, demonstrating the relationship between folders and files: * CAB file ** First folder *** *** ** Second f ...
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Windows 7
Windows 7 is a major release of the Windows NT operating system developed by Microsoft. It was released to manufacturing on July 22, 2009, and became generally available on October 22, 2009. It is the successor to Windows Vista, released nearly three years earlier. It remained an operating system for use on personal computers, including home and business desktops, laptops, tablet PCs and media center PCs, and itself was replaced in November 2012 by Windows 8, the name spanning more than three years of the product. Until April 9, 2013, Windows 7 original release included updates and technical support, after which installation of Service Pack 1 was required for users to receive support and updates. Windows 7's server counterpart, Windows Server 2008 R2, was released at the same time. The last supported version of Windows based on this operating system was released on July 1, 2011, entitled Windows Embedded POSReady 7. Extended support ended on January 14, 2020, over ten ye ...
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Windows 8
Windows 8 is a major release of the Windows NT operating system developed by Microsoft. It was released to manufacturing on August 1, 2012; it was subsequently made available for download via MSDN and TechNet on August 15, 2012, and later to retail on October 26, 2012. Windows 8 introduced major changes to the operating system's platform and user interface intended to improve its user experience on tablets, where Windows was now competing with mobile operating systems, including Android and iOS. In particular, these changes included a touch-optimized Windows shell based on Microsoft's Metro design language and the Start screen, a new platform for developing apps with an emphasis on touchscreen input, integration with online services, and Windows Store, an online distribution for downloading and purchasing new software, and a new keyboard shortcut for screenshots. Many of these features were adopted from Windows Phone. Windows 8 added support for USB 3.0, Advanced Form ...
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Windows 10
Windows 10 is a major release of Microsoft's Windows NT operating system. It is the direct successor to Windows 8.1, which was released nearly two years earlier. It was released to manufacturing on July 15, 2015, and later to retail on July 29, 2015. Windows 10 was made available for download via MSDN and TechNet, as a free upgrade for retail copies of Windows 8 and Windows 8.1 users via the Windows Store, and to Windows 7 users via Windows Update. Windows 10 receives new builds on an ongoing basis, which are available at no additional cost to users, in addition to additional test builds of Windows 10, which are available to Windows Insiders. Devices in enterprise environments can receive these updates at a slower pace, or use long-term support milestones that only receive critical updates, such as security patches, over their ten-year lifespan of extended support. In June 2021, Microsoft announced that support for Windows 10 editions which are not in the Long ...
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