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ITIL
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business. ITIL describes best practices, including processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It is designed to allow organizations to establish a baseline and can be used to demonstrate compliance and to measure improvements. There is no formal independent third-party compliance assessment available to demonstrate ITIL compliance in an organization. Certification in ITIL is only available to individuals and not organizations. Since 2021, the ITIL trademark has been owned by PeopleCert. History Responding to growing dependence on IT, the UK Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s develo ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Tudor IT Process Assessment
Tudor IT Process Assessment (TIPA) is a methodological framework for process assessment. Its first version was published in 2003 by the CRP Henri Tudor, Public Research Centre Henri Tudor based in Luxembourg. TIPA is now a registered trademark of the Luxembourg Institute of Science and Technology (LIST). TIPA offers a structured approach to determine process capability compared to recognized best practices. TIPA also supports process improvement by providing a gap analysis and proposing improvement recommendations. TIPA uses the generic approach for process assessment published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) in ISO/IEC 15504 – Process Assessment (now ISO/IEC 33000). The ISO/IEC 15504-2 requirements on performing assessments are structured and documented in the TIPA Assessment Process. Additional guidance, contextual advice and return of experience complete the TIPA Process Assessment Method an ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
IT Service Management
Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers. Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement. The CIO WaterCooler's 2017 ITSM report states that business uses ITSM "mostly in support of customer experience (35%) and service quality (48%)." Process Execution of ITSM processes in an organization, especially those processes that are more workflow-driven, can benefit significantly from being supported with specialized software tools. Service desk A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is inten ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Application Services Library
The Application Services Library (ASL) is a public domain framework of best practices used to standardize processes within Application Management, the discipline of producing and maintaining information systems and applications. The term "library" is used because ASL is presented as a set of books describing best practices from the IT industry. ASL is closely related to the frameworks ITIL (for IT Service Management) and BiSL (for Information Management and Functional Management) and to the Capability Maturity Model (CMM). The ASL framework was developed because ITIL proved inadequate for Application Management. At that time, ITIL lacked specific guidance for application design, development, maintenance and support. Newer ITIL versions, particularly V3, have increasingly addressed the Application Development and Application Management domains; the ASL BiSL Foundation has published a white paper comparing ITIL v3 and ASL. ASL was developed in the late nineties in the Netherl ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
IT Portfolio Management
IT portfolio management is the application of systematic management to the investments, projects and activities of enterprise Information Technology (IT) departments. Examples of IT portfolios would be planned initiatives, projects, and ongoing IT services (such as application support). The promise of IT portfolio management is the quantification of previously informal IT efforts, enabling measurement and objective evaluation of investment scenarios. Overview Debates exist on the best way to measure value of IT investment. As pointed out by Jeffery and Leliveld, companies have spent billions of dollars on IT investments and yet the headlines of mis-spent money are not uncommon. Nicholas Carr (2003) has caused significant controversy in IT industry and academia by positioning IT as an expense similar to utilities such as electricity. IT portfolio management started with a project-centric bias, but is evolving to include steady-state portfolio entries such as infrastructure and a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
ISO/IEC 20000
ISO/IEC 20000 is the international standard for IT service management. It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. It was originally based on the earlier BS 15000 that was developed by BSI Group. ISO/IEC 20000, like its BS 15000 predecessor, was originally developed to reflect best practice guidance contained within the ITIL framework, although it equally supports other IT service management frameworks and approaches including Microsoft Operations Framework and components of ISACA's COBIT framework. The differentiation between ISO/IEC 20000 and BS 15000 has been addressed by Jenny Dugmore. The standard was first published in December 2005. In June 2011, the ISO/IEC 20000-1:2005 was updated to ISO/IEC 20000-1:2011. In February 2012, ISO/IEC 20000-2:2005 was updated to ISO/IEC 20000-2:2012. ISO 20000-1 has been revised by ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance. The revision was released in July 2018. From that point certified e ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Capacity Management
Capacity management's goal is to ensure that information technology resources are sufficient to meet upcoming business requirements cost-effectively. One common interpretation of capacity management is described in the ITIL framework. ITIL version 3 views capacity management as comprising three sub-processes: business capacity management, service capacity management, and component capacity management. As the usage of IT services change and functionality evolves, the amount of central processing units (CPUs), memory and storage to a physical or virtual server etc. also changes. If there are spikes in, for example, processing power at a particular time of the day, it proposes analyzing what is happening at that time and making changes to maximize the existing IT infrastructure; for example, tuning the application, or moving a batch cycle to a quieter period. This capacity planning identifies any potential capacity related issues likely to arise, and justifies any necessary inves ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Business Information Services Library
Business Information Services Library (BiSL), previously known as Business Information Service Management Library, is a framework used for information management. BiSL is a public domain standard since 2005, governed by the ASL BiSL foundation (previously ASL Foundation) which ceased to exist in 2020. The framework describes a standard for processes within business information management at the strategy, management and operations level. BiSL is closely related to the ITIL and ASL framework, yet the main difference between these frameworks is that ITIL and ASL focus on the supply side of information (the purpose of an IT organisation), whereas BiSL focuses on the demand side (arising from the end-user organisation). Remko van der Pols, Ralph Donatz, Frank van Outvorst. ''BiSL, Framework for Business Information Management. (2007)'' History BiSL was originally developed in the Netherlands by RCC/Roccade Atribit. It was first described by Deurloo c.s. in an article "Model voor Func ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
AXELOS
AXELOS is a joint venture set up in 2014 by the Government of the United Kingdom and Capita, to develop, manage and operate qualifications in best practice, in methodologies formerly owned by the Office of Government Commerce (OGC). PeopleCert, an examination institute that was responsible for delivering AXELOS exams, acquired AXELOS in 2021. Portfolio AXELOS manages: *ITIL (Information Technology Infrastructure Library) – IT Service Management published in 1989 (updated 2000, 2007, 2011 & 2019/20) *PRINCE2 (Projects IN Controlled Environments) – Project Management published in 1996 (updated 1998, 2002, 2005, 2009 & 2017) *MSP (Managing Successful Programmes) – Program Management published in 1999 (updated 2003, 2007, 2011 & 2020) *M_o_R (Management of Risk) – Risk Management published in 2002 (updated 2007 & 2010) * P3M3 or Portfolio, Programme and Project Management Maturity Model published in 2005 (updated 2008 & 2015) *P3O (Portfolio, Programme and Project Offices) ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
EXIN
EXIN is a Dutch company which certifies IT professionals worldwide. In addition, EXIN accredits (training and examination) organizations in the field of ICT training and the development of ICT training materials. EXIN is active in more than 165 countries and provides examination in many languages. Since EXIN Was founded in 1984, it has assessed and certified more than two million professionals. EXIN’s headquarters are situated in Utrecht, The Netherlands. History EXIN was founded in 1984 on the initiative of the Ministry of Economic Affairs, with the task of thoroughly and independently examining the education program Automation and Mechanization of the Administrative Information Processing (AMBI). In the 90’s, EXIN introduced several other certification programs, such as the “Praktijkdiploma Informatica” (PDI) and the “Information Service Procurement Management” (ISPL). EXIN was one of the founding partners for the development and dissemination of ITIL®: in 1993 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Office Of Government Commerce
The Office of Government Commerce (OGC) was a Government of the United Kingdom, UK Government Office established as part of HM Treasury in 2000. It was moved into the Efficiency and Reform Group of the Cabinet Office in 2010, before being closed in 2011. Overview A ''Review of Civil Procurement in Central Government'' was undertaken by Peter Gershon, then a company director, which had been requested in November 1998 by the Paymaster General and the Parliamentary Secretary for the Cabinet Office, Parliamentary Secretary to the Cabinet Office and was published in April 1999. This review recommended the establishment of a central procurement organisation within central government, which Gershon called the ''Office of Government Commerce''. He noted in his report that the review had been initiated because of the then-Prime Minister Tony Blair's interest in a Ministerial Cabinet Committee report on Public Expenditure published the previous April. The OGC operated through the Governme ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Central Computer And Telecommunications Agency
The Central Computer and Telecommunications Agency (CCTA), formerly the Central Computer Agency (CCA), was a UK government agency providing computer and telecoms support to government departments. History Formation Archived records CCTA records are held by The National Archives. In 1957, the UK government formed the Central Computer Agency (CCA) Technical Support Unit (TSU) within HM Treasury to evaluate and advise on computers, initially based around engineers from the telecommunications service. As this unit evolved, it morphed into the Central Computer and Telecommunications Agency, which also had responsibilities for procurement of United Kingdom Government technological equipment, and later, that centrally funded for University and Research Council systems. Technical services Note that nearly all names and authors, quoted or referenced in this section, were CCTA engineers or scientists. The first external technical publication was in 1960 by J. W. Freebo ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
