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IP Shuffling
IP shuffling is the ability to set up a call path between two IP endpoints by rerouting the voice channel away from the usual TDM bus connection and creating a direct IP-to-IP connection. IP shuffling saves resources like TDM bus time slots and media channels and improve voice quality by eliminating unnecessary codec conversions. To enable IP shuffling there must be at least one common codec between the two point-to-point IP endpoints. IP shuffling can take place not only inside of a system but also between multiple systems. This ability is particularly useful in a multi site call center environment where customer calls can be transferred from one person to another multiple times within the same transaction. IP shuffling will tear down each call leg and re-establish a point-to-point connection with the new calling party each time the call gets transferred, saving valuable system resources. IP Shuffling across systems IP shuffling is particularly useful in a multi call center ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Internet Protocol
The Internet Protocol (IP) is the network layer communications protocol in the Internet protocol suite for relaying datagrams across network boundaries. Its routing function enables internetworking, and essentially establishes the Internet. IP has the task of delivering Packet (information technology), packets from the source Host (network), host to the destination host solely based on the IP addresses in the packet Header (computing), headers. For this purpose, IP defines packet structures that encapsulation (networking), encapsulate the data to be delivered. It also defines addressing methods that are used to label the datagram with source and destination information. IP was the connectionless datagram service in the original ''Transmission Control Program'' introduced by Vint Cerf and Bob Kahn in 1974, which was complemented by a connection-oriented service that became the basis for the Transmission Control Protocol (TCP). The Internet protocol suite is therefore often referre ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Routing
Routing is the process of selecting a path for traffic in a Network theory, network or between or across multiple networks. Broadly, routing is performed in many types of networks, including circuit-switched networks, such as the public switched telephone network (PSTN), and computer networks, such as the Internet. In packet switching networks, routing is the higher-level decision making that directs network packets from their source toward their destination through intermediate network nodes by specific packet forwarding mechanisms. Packet forwarding is the transit of network packets from one Network interface controller, network interface to another. Intermediate nodes are typically network hardware devices such as Router (computing), routers, gateway (telecommunications), gateways, Firewall (computing), firewalls, or network switch, switches. General-purpose computers also forward packets and perform routing, although they have no specially optimized hardware for the task. T ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Codec
A codec is a computer hardware or software component that encodes or decodes a data stream or signal. ''Codec'' is a portmanteau of coder/decoder. In electronic communications, an endec is a device that acts as both an encoder and a decoder on a signal or data stream, and hence is a type of codec. ''Endec'' is a portmanteau of encoder/decoder. A coder or encoder encodes a data stream or a signal for transmission or storage, possibly in encrypted form, and the decoder function reverses the encoding for playback or editing. Codecs are used in videoconferencing, streaming media, and video editing applications. History Originally, in the mid-20th century, a codec was a hardware device that coded analog signals into digital form using pulse-code modulation (PCM). Later, the term was also applied to software for converting between digital signal formats, including companding functions. Examples An audio codec converts analog audio signals into digital signals for transmissi ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Point-to-point (telecommunications)
In telecommunications, a point-to-point connection refers to a communications connection between two communication endpoints or nodes. An example is a telephone call, in which one telephone is connected with one other, and what is said by one caller can only be heard by the other. This is contrasted with a ''point-to-multipoint'' or ''broadcast'' connection, in which many nodes can receive information transmitted by one node. Other examples of point-to-point communications links are leased lines and microwave radio relay. The term is also used in computer networking and computer architecture to refer to a wire or other connection that links only two computers or circuits, as opposed to other network topologies such as buses or crossbar switches which can connect many communications devices. ''Point-to-point'' is sometimes abbreviated as ''P2P''. This usage of ''P2P'' is distinct from ''P2P'' meaning ''peer-to-peer'' in the context of file sharing networks or other data- ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
System Resource
In computing, a system resource, or simply resource, is any physical or virtual component of limited availability that is accessible to a computer. All connected devices and internal system components are resources. Virtual system resources include files (concretely file handles), network connections (concretely network sockets), and memory areas. Managing resources is referred to as resource management, and includes both preventing resource leaks (not releasing a resource when a process has finished using it) and dealing with resource contention (when multiple processes wish to access a limited resource). Computing resources are used in cloud computing to provide services through networks. Major resource types * Interrupt request (IRQ) lines * Direct memory access (DMA) channels * Port-mapped I/O * Memory-mapped I/O * Locks * External devices * External memory or objects, such as memory managed in native code, from Java; or objects in the Document Object Model (DOM ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Image Of IP Shuffling Between Two Call Centers
An image or picture is a visual representation. An image can be two-dimensional, such as a drawing, painting, or photograph, or three-dimensional, such as a carving or sculpture. Images may be displayed through other media, including a projection on a surface, activation of electronic signals, or digital displays; they can also be reproduced through mechanical means, such as photography, printmaking, or photocopying. Images can also be animated through digital or physical processes. In the context of signal processing, an image is a distributed amplitude of color(s). In optics, the term ''image'' (or ''optical image'') refers specifically to the reproduction of an object formed by light waves coming from the object. A ''volatile image'' exists or is perceived only for a short period. This may be a reflection of an object by a mirror, a projection of a camera obscura, or a scene displayed on a cathode-ray tube. A ''fixed image'', also called a hard copy, is one that has been r ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Call Centre
A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information inquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension of call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email. A call center was previously seen as an open workspace for call center agents, with workstations that included a compute ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Berlin, Germany
Berlin ( ; ) is the capital and largest city of Germany, by both area and population. With 3.7 million inhabitants, it has the highest population within its city limits of any city in the European Union. The city is also one of the states of Germany, being the third smallest state in the country by area. Berlin is surrounded by the state of Brandenburg, and Brandenburg's capital Potsdam is nearby. The urban area of Berlin has a population of over 4.6 million and is therefore the most populous urban area in Germany. The Berlin-Brandenburg capital region has around 6.2 million inhabitants and is Germany's second-largest metropolitan region after the Rhine-Ruhr region, as well as the fifth-biggest metropolitan region by GDP in the European Union. Berlin was built along the banks of the Spree river, which flows into the Havel in the western borough of Spandau. The city includes lakes in the western and southeastern boroughs, the largest of which is Müggelsee. About on ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Service
Customer service is the assistance and advice provided by a company to those who buy or use its products or services, either in person or remotely. Customer service is often practiced in a way that reflects the strategies and values of a firm, and levels vary according to the industry. Good quality customer service is usually measured through customer retention. Successful customer service interactions are dependent on employees "who can adjust themselves to the personality of the customer". Customer service for some firms is part of the firm's intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. It is expected that AI-based chatbots will significantly impact customer service and call centre roles and will increase productivity substantially. Many organisations have already adopted AI chatbots to improve their customer service experience.Krishnan, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
