|
Digital Empathy
Digital empathy is the application of the core principles of empathy – compassion, cognition, and emotion – into technical designs to enhance user experience. According to Friesem (2016), digital empathy is the cognitive and emotional ability to be reflective and socially responsible while strategically using digital media.Yonty Friesem. (2016). Empathy for the Digital Age. In Emotions, Technology, and Behaviors (pp. 21–45). https://www.researchgate.net/publication/312502352_Empathy_for_the_Digital_Age Background Digital empathy finds its roots in empathy, a human behaviour explained by cognitive and behavioral neuroscientists as, “a multifaceted construct used to account for the capacity to share and understand the thoughts and feelings of others." The neurological basis for empathy lies in mirror neurons, where perception and imitation facilitate empathy. At the centre of empathy creation is communication. As communication became increasingly online due ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Empathy
Empathy is the capacity to understand or feel what another person is experiencing from within their frame of reference, that is, the capacity to place oneself in another's position. Definitions of empathy encompass a broad range of social, cognitive, and emotional processes primarily concerned with understanding others (and others' emotions in particular). Types of empathy include cognitive empathy, emotional (or affective) empathy, somatic empathy, and spiritual empathy.Rothschild, B. (with Rand, M. L.). (2006). ''Help for the Helper: The psychophysiology of compassion fatigue and vicarious trauma''. Etymology The English word ''empathy'' is derived from the Ancient Greek (''empatheia'', meaning "physical affection or passion"). That word derives from (''en'', "in, at") and (''pathos'', "passion" or "suffering"). Theodor Lipps adapted the German aesthetic term ("feeling into") to psychology in 1903, and Edward B. Titchener translated into English as "empathy" in 190 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Artificial Empathy
Artificial empathy or computational empathy is the development of AI systems—such as companion robots or virtual agents—that can detect emotions and respond to them in an empathic way.Yalçın, Ö.N., DiPaola, S. "Modeling empathy: building a link between affective and cognitive processes." ''Artificial Intelligence Review'' 53, 2983–3006 (2020). . Although such technology can be perceived as scary or threatening, it could also have a significant advantage over humans for roles in which emotional expression can be important, such as in the health care sector. For example, care-givers who perform emotional labor above and beyond the requirements of paid labor can experience chronic stress or burnout, and can become desensitized to patients. Emotional role-playing between a care-receiver and a robot might actually result in less fear and concern for the receiver's predicament ("if it is just a robot taking care of me it cannot be that critical"). Scholars debate the possible ou ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
User-centered Design
User-centered design (UCD) or user-driven development (UDD) is a framework of process (not restricted to interfaces or technologies) in which usability goals, user characteristics, environment, tasks and workflow of a product, service or process are given extensive attention at each stage of the design process. These tests are conducted with/without actual users during each stage of the process from requirements, pre-production models and post production, completing a circle of proof back to and ensuring that "development proceeds with the user as the center of focus." Such testing is necessary as it is often very difficult for the designers of a product to understand intuitively the first-time users of their design experiences, and what each user's learning curve may look like. User-centered design is based on the understanding of a user, their demands, priorities and experiences and when used, is known to lead to an increased product usefulness and usability as it delivers ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Usability
Usability can be described as the capacity of a system to provide a condition for its users to perform the tasks safely, effectively, and efficiently while enjoying the experience. In software engineering, usability is the degree to which a software can be used by specified consumers to achieve quantified objectives with effectiveness, efficiency, and satisfaction in a quantified context of use. The object of use can be a software application, website, book, tool, machine, process, vehicle, or anything a human interacts with. A usability study may be conducted as a primary job function by a ''usability analyst'' or as a secondary job function by designers, technical writers, marketing personnel, and others. It is widely used in consumer electronics, communication, and knowledge transfer objects (such as a cookbook, a document or online help) and mechanical objects such as a door handle or a hammer. Usability includes methods of measuring usability, such as needs anal ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Online Disinhibition Effect
Online disinhibition effect is the lack of restraint one feels when communicating online in comparison to communicating in-person. People feel safer saying things online which they would not say in real life because they have the ability to remain completely anonymous and invisible behind the computer screen. Apart from anonymity, other factors such as asynchronous communication, empathy deficit, or individual personality and cultural factors also contribute to online disinhibition. The manifestations of such an effect could be in both positive and negative directions. Thus online disinhibition could be classified as either ''benign'' disinhibition or ''toxic'' disinhibition. Classifications Benign online disinhibition describes a situation in which people get some benefit from the absence of restraint in cyberspace. One example of benign online disinhibition can be seen as self-disclosure. With the help of Internet anonymity, people could share personal feelings or disclose them ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Information And Communications Technology
Information and communications technology (ICT) is an extensional term for information technology (IT) that stresses the role of unified communications and the integration of telecommunications ( telephone lines and wireless signals) and computers, as well as necessary enterprise software, middleware, storage and audiovisual, that enable users to access, store, transmit, understand and manipulate information. ICT is also used to refer to the convergence of audiovisuals and telephone networks with computer networks through a single cabling or link system. There are large economic incentives to merge the telephone networks with the computer network system using a single unified system of cabling, signal distribution, and management. ICT is an umbrella term that includes any communication device, encompassing radio, television, cell phones, computer and network hardware, satellite systems and so on, as well as the various services and appliances with them such as video confere ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Empathic Design
Empathic design is a user-centered design approach that pays attention to the user's feelings toward a product. The empathic design process is sometimes mistakenly referred to as ''empathetic'' design. Characteristics The foundation of empathic design is observation and the goal to identify latent customer needs in order to create products that the customers don't even know they desire, or, in some cases, solutions that customers have difficulty envisioning due to lack of familiarity with the possibilities offered by new technologies or because they are locked in a specific mindset. Empathic design relies on observation of consumers as opposed to traditional market researchMattelmäki, T. and Battarbee, K., "Empathy Probes", The Proceedings of PDC2002, Malmo 23-25.6.2002 which relies on consumer inquiry with the intention to avoid possible biases in surveys and questions, and minimizes the chance that consumers will provide false information. Observations are carried out by ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Empathic Concern
Empathic concern refers to other-oriented emotions elicited by, and congruent with the perceived welfare of, someone in need. These other-oriented emotions include feelings of tenderness, sympathy, compassion, soft-heartedness, and the like. Empathic concern is often confused with empathy. To empathize is to respond to another's perceived emotional state by experiencing feeling of a similar sort. Empathic concern or sympathy includes not only empathizing, but also having a positive regard or a non-fleeting concern for the other person. Definition C. Daniel Batson, a pioneer of the term, defines it as "other-oriented emotion elicited by and congruent with the perceived welfare of someone in need".Batson, C.D. (2011). ''Altruism in Humans'', Oxford: Oxford University Press, p. 11. Batson explains this definition in the following way: Others use different terms for this construct or very similar constructs. Especially popular—perhaps more popular than "empathic concern"� ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Emotions In Virtual Communication
Emotions in virtual communication differ in a variety of ways from those in face-to-face interactions due to the characteristics of computer-mediated communication (CMC). CMC may lack many of the auditory and visual cues normally associated with the emotional aspects of interactions. Research in this area has investigated how and when individuals display and interpret various emotions in virtual settings. Expression While text-based communication eliminates audio and visual cues, there are other methods for adding emotion. Emoticons, or emotional icons, can be used to display various types of emotions. Similar to emotional displays in face-to-face communication, it was found that females tend to use more emoticons than their male counterparts. Beyond simply using emoticons, in virtual communication platforms, people tend to capitalize letters or words to add emphasis to speaking. There are a variety of characteristics of virtual communication that result in an increase in the ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Digital Sublime
The digital sublime is the mythologization of the impact of computers and cyberspace on human experiences of time, space and power. It's also known as cyber sublime or algorithmic sublime. It is a philosophical conception of emotions that captivate the collective conscience with the emergence of these new technologies and the promises and predictions that emerge from them. These emotions are the awe, the astonishment, the rationality-subsuming glory, and the generally intense spiritual experience. This feeling is essentially provoked by intentionally black-boxed algorithms or by the lack of knowledge about algorithms. The sublime can be either utopian or dystopian depending on the individual's interpretation of their emotional response. The utopian interpretation of the digital sublime is known as digital utopianism and the dystopian is referred to as digital dystopia. The Classical Notion of the Sublime The classical notion of the sublime was fathered by Immanuel Kant in hi ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Data Quality
Data quality refers to the state of qualitative or quantitative pieces of information. There are many definitions of data quality, but data is generally considered high quality if it is "fit for tsintended uses in operations, decision making and planning". Moreover, data is deemed of high quality if it correctly represents the real-world construct to which it refers. Furthermore, apart from these definitions, as the number of data sources increases, the question of internal data consistency becomes significant, regardless of fitness for use for any particular external purpose. People's views on data quality can often be in disagreement, even when discussing the same set of data used for the same purpose. When this is the case, data governance is used to form agreed upon definitions and standards for data quality. In such cases, data cleansing, including standardization, may be required in order to ensure data quality. Definitions Defining data quality is difficult due to the m ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Computer-mediated Communication
Computer-mediated communication (CMC) is defined as any human communication that occurs through the use of two or more electronic devices. While the term has traditionally referred to those communications that occur via computer-mediated formats (e.g., instant messaging, email, chat rooms, online forums, social network services), it has also been applied to other forms of text-based interaction such as text messaging. Research on CMC focuses largely on the social effects of different computer-supported communication technologies. Many recent studies involve Internet-based social networking supported by social software. Forms Computer-mediated communication can be broken down into two forms: synchronous and asynchronous. Synchronous computer-mediated communication refers to communication that occurs in real-time. All parties are engaged in the communication simultaneously; however, they are not necessarily all in the same location. Examples of synchronous communicatio ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
_2.jpg "Click for more on -> Empathy")
