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Customer Feedback Management Services
Customer feedback management (CFM) online services are web applications that allow businesses to manage user suggestions and complaints in a structured fashion. A 2011 study conducted by Aberdeen Group showed that companies using customer feedback management services and social media monitoring have a 15% better customer retention rate. Methodology Various online CFM services use different approaches. The aim of most methodologies is to measure customer satisfaction, with some models also measuring related constructs including customer loyalty and customer word-of-mouth (see Webreep model). The methodology behind each service has an important impact on the nature of the service itself, and is the main differentiator between them. The main feedback management methodologies are listed below. Feedback analytics Feedback analytics services use customer generated feedback data to measure customer experience and improve customer satisfaction. Feedback data is collected, then, using ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Web Applications
A web application (or web app) is application software that is created with web technologies and runs via a web browser. Web applications emerged during the late 1990s and allowed for the server to dynamically build a response to the request, in contrast to static web pages. Web applications are commonly distributed via a web server. There are several different tier systems that web applications use to communicate between the web browsers, the client interface, and server data. Each system has its own uses as they function in different ways. However, there are many security risks that developers must be aware of during development; proper measures to protect user data are vital. Web applications are often constructed with the use of a web application framework. Single-page applications (SPAs) and progressive web apps (PWAs) are two architectural approaches to creating web applications that provide a user experience similar to native apps, including features such as smoot ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Semantic URL
Clean URLs (also known as user-friendly URLs, pretty URLs, search-engine–friendly URLs or RESTful URLs) are web addresses or Uniform Resource Locators (URLs) intended to improve the usability and accessibility of a website, web application, or web service by being immediately and intuitively meaningful to non-expert users. Such URL schemes tend to reflect the conceptual structure of a collection of information and decouple the user interface from a server's internal representation of information. Other reasons for using clean URLs include search engine optimization (SEO), conforming to the representational state transfer (REST) style of software architecture, and ensuring that individual web resources remain consistently at the same URL. This makes the World Wide Web a more stable and useful system, and allows more durable and reliable bookmarking of web resources. Clean URLs also do not contain implementation details of the underlying web application. This carries the benefit ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Experience
Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral responses of a customer during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. Different dimensions of customer experience include senses, emotions, feelings, perceptions, cognitive evaluations, involvement, memories, as well as spiritual components, and behavioral intentions. The pre-consumption anticipation experience can be described as the amount of pleasure or displeasure received from savoring future events, while the remembered experience is related to a recollection of memories about previous events and experiences of a product or service. Definitions According to Forrester Research (via ''Fast Company)'', the foundational elements of a remarkable customer experience consist of six key disciplines, beginning with strategy, customer understanding, design, measurement, governance and culture. A com ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
UserVoice
UserVoice is a San Franciscobased Software-as-a-Service ( SaaS ) company that develops customer engagement tools.Ha, AnthonyUserVoice Aims Beyond User Feedback''NYTimes''. May 5, 2011.Finley, Klint3 Trends in Idea Management''ReadWriteWeb''. September 1, 2010.Empson, RipUservoice, Which Powers Customer Engagement Tools for Meebo, Hootsuite & More, Raises 1 Million''TechCrunch''. November 18, 2011. History UserVoice began in 2006, when programmer Richard White decided to create a way to monitor feedback from software users. He created an online forum for users to provide ideas about a project he was designing.Atwood, JeffPodcast #30 ''Stack Overflow''. November 19, 2008.Hopkins, MarkUserVoice is My[Company]Idea''Mashable''. August 5, 2008. White asked users to vote, instead of using programmers, a method inspired by Joel Spolsky, who advocated giving programmers a finite number of votes to prioritize software development.Kirkpatrick, MarshallWhy We Love UserVoice''ReadW ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Twitter
Twitter, officially known as X since 2023, is an American microblogging and social networking service. It is one of the world's largest social media platforms and one of the most-visited websites. Users can share short text messages, images, and videos in Microblogging, short posts commonly known as "Tweet (social media), tweets" (officially "posts") and Like button, like other users' content. The platform also includes direct message, direct messaging, video and audio calling, bookmarks, lists, communities, a chatbot (Grok (chatbot), Grok), job search, and Spaces, a social audio feature. Users can vote on context added by approved users using the Community Notes feature. Twitter was created in March 2006 by Jack Dorsey, Noah Glass, Biz Stone, and Evan Williams (Internet entrepreneur), Evan Williams, and was launched in July of that year. Twitter grew quickly; by 2012 more than 100 million users produced 340 million daily tweets. Twitter, Inc., was based in San Francisco, C ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Facebook
Facebook is a social media and social networking service owned by the American technology conglomerate Meta Platforms, Meta. Created in 2004 by Mark Zuckerberg with four other Harvard College students and roommates, Eduardo Saverin, Andrew McCollum, Dustin Moskovitz, and Chris Hughes, its name derives from the face book directories often given to American university students. Membership was initially limited to Harvard students, gradually expanding to other North American universities. Since 2006, Facebook allows everyone to register from 13 years old, except in the case of a handful of nations, where the age requirement is 14 years. , Facebook claimed almost 3.07 billion monthly active users worldwide. , Facebook ranked as the List of most-visited websites, third-most-visited website in the world, with 23% of its traffic coming from the United States. It was the most downloaded mobile app of the 2010s. Facebook can be accessed from devices with Internet connectivit ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
IdeaScale
IdeaScale is a cloud-based software company that licenses innovation management software employing crowdsourcing. The company was founded by Vivek Bhaskaran and Rob Hoehn in Seattle. As of 2018, IdeaScale is headquartered in Berkeley, CA. In 2023, the company opened its Washington, DC offices. History In 2008, the IdeaScale service was first offered. It launched in tandem with President Barack Obama's Open Government Initiative. In its first year, IdeaScale was adopted by 23 federal agencies. It served many organizations, including the Executive Office of the President of the United States. The company is privately held. It was bootstrapped without venture capital funding and has become profitable. In 2016, IdeaScale acquired Innovationmanagement.se In 2022, the company hired a new executive, Nick Jain, to take over for retiring CEO Rob Hoehn. Features Users create a profile on IdeaScale and once they are members of a community, they can submit ideas, comment and vote ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Get Satisfaction
Get Satisfaction was a customer community software platform for technical support based in San Francisco, California, San Francisco, California, United States. It was founded on January 31, 2007, by several people, including Lane Becker, Amy Muller, Thor Muller, and Jonathan Grubb. It publicly launched in September 2007. In April 2015, Get Satisfaction was acquired by Sprinklr, a social media management company. The idea for the service originated from Valleyschwag as a side project. When the Valleyschwag service received over 1,500 subscribers, its customer service requirements increased dramatically. Realizing that customers were actually responding to the issues that other people brought up, the group behind Valleyschwag decided to create the precursor to Get Satisfaction, first named Satisfaction Unlimited, to take advantage of the community's enthusiasm for helping each other. The company describes its product as "people-powered customer service" and "Online Communities. The ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Subdomain
In the Domain Name System (DNS) hierarchy, a subdomain is a domain that is a part of another (main) domain. For example, if a domain offered an online store as part of their website it might use the subdomain. Overview The Domain Name System (DNS) has a tree structure or hierarchy, which includes nodes on the tree being a domain name. A subdomain is a domain that is part of a larger domain. Each label may contain from 0 to 63 octets.RFC 1034, ''Domain Names - Concepts and Facilities'', P. Mockapetris (Nov 1987) The full domain name may not exceed a total length of 253 ASCII characters in its textual representation.RFC 1035, ''Domain names--Implementation and specification'', P. Mockapetris (Nov 1987) Subdomains are defined by editing the DNS zone file pertaining to the parent domain. However, there is an ongoing debate over the use of the term "subdomain" when referring to names which map to the Address record A (host) and various other types of zone records which may map t ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Domain Name System
The Domain Name System (DNS) is a hierarchical and distributed name service that provides a naming system for computers, services, and other resources on the Internet or other Internet Protocol (IP) networks. It associates various information with ''domain names'' (identification (information), identification String (computer science), strings) assigned to each of the associated entities. Most prominently, it translates readily memorized domain names to the numerical IP addresses needed for locating and identifying computer services and devices with the underlying network protocols. The Domain Name System has been an essential component of the functionality of the Internet since 1985. The Domain Name System delegates the responsibility of assigning domain names and mapping those names to Internet resources by designating authoritative name servers for each domain. Network administrators may delegate authority over subdomains of their allocated name space to other name servers. ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Angie's List
Angi (formerly Angie's List) is an American home services website owned by Angi Inc., a publicly traded subsidiary of IAC. Founded in 1995 by Angie Hicks and William S. Oesterle, it allows users to search for contractors to provide paid home improvement work. The service was originally developed as a database of reviews for local services. Angie's List was a subscription-based service for most of its existence, but shifted to a freemium model in July 2016. In 2017, the company was acquired by IAC and merged with HomeAdvisor. HomeAdvisor became Angi Leads. In January 2025, IAC announced plans to spin-off Angi in the second quarter of 2025. History Angie Hicks and William S. Oesterle founded Angie's List in 1995. The idea resulted from Hicks's search for a reliable construction contractor in suburban Columbus, Ohio, on behalf of Oesterle, a venture capitalist who was Hicks's boss. Hicks moved to Columbus to join Oesterle in creating Columbus Neighbors, a call-in service a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
