Web-based VoIP
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Web-based VoIP is the integration of
voice over IP Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for the delivery of speech, voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms In ...
technologies into the facilities and methodologies of the
World-Wide Web The World Wide Web (WWW), commonly known as the Web, is an information system enabling documents and other web resources to be accessed over the Internet. Documents and downloadable media are made available to the network through web s ...
. It enables digital communication sessions between Web users, or to users of traditional telecommunication services. Instead of using dedicated, hardware-based VoIP devices, such as
IP phone A VoIP phone or IP phone uses voice over IP technologies for placing and transmitting telephone calls over an IP network, such as the Internet. This is in contrast to a standard phone which uses the traditional public switched telephone network ...
s,
analog telephone adapter An analog telephone adapter (ATA) is a device for connecting traditional analog telephones, fax machines, and similar customer-premises devices to a digital telephone system or a voice over IP telephony network. An ATA is often built into a sma ...
s, or integrated VoIP/Internet access routers, services are provided via a web page and the facilities of the user's computer or hand-held device for accessing and operating a locally attached head set, and microphone. This is assisted by various software components such as
Flash Flash, flashes, or FLASH may refer to: Arts, entertainment, and media Fictional aliases * Flash (DC Comics character), several DC Comics superheroes with super speed: ** Flash (Barry Allen) ** Flash (Jay Garrick) ** Wally West, the first Kid ...
, Active X,
Silverlight Microsoft Silverlight is a discontinued application framework designed for writing and running rich web applications, similar to Adobe Inc., Adobe's Run time environment, runtime, Adobe Flash. A plugin for Silverlight is still available for a v ...
,
Java applet Java applets were small applications written in the Java programming language, or another programming language that compiles to Java bytecode, and delivered to users in the form of Java bytecode. The user launched the Java applet from a ...
or browser plugins like
NPAPI Netscape Plugin Application Programming Interface (NPAPI) was an application programming interface (API) of the web browsers that allows plugins to be integrated. Initially developed for Netscape browsers, starting in 1995 with Netscape Navigato ...
. Using
click-to-call Click-to-call, also known as click-to-talk, click-to-dial, click-to-chat and click-to-text, is a form of Web-based communication in which a person clicks an object (e.g., button, image or text) to request an immediate connection with another person ...
, for example, a web user may click on a telephone number, or some other suitable icon, embedded in a corporate web site to initiate a web-based telephone call with a customer service representative without leaving the web site or using any other addition telephony equipment.


Applications

* Retail customer service * Person-to-person VoIP calls (possibly using a lookup like
ENUM Telephone number mapping is a system of unifying the international telephone number system of the public switched telephone network with the Internet addressing and identification name spaces. Internationally, telephone numbers are systematically ...
, or integration with services like
Skype Skype () is a proprietary telecommunications application operated by Skype Technologies, a division of Microsoft, best known for VoIP-based videotelephony, videoconferencing and voice calls. It also has instant messaging, file transfer, deb ...
) *
Web conference Web conferencing is used as an umbrella term for various types of online conferencing and collaborative services including webinars (web seminars), webcasts, and web meetings. Sometimes it may be used also in the more narrow sense of the peer-l ...
s *
E-learning Educational technology (commonly abbreviated as edutech, or edtech) is the combined use of computer hardware, software, and Education sciences, educational theory and practice to facilitate learning. When referred to with its abbreviation, edt ...
*
Social networking A social network is a social structure made up of a set of social actors (such as individuals or organizations), sets of dyadic ties, and other social interactions between actors. The social network perspective provides a set of methods for an ...


Protocols

* SIP *
XMPP Extensible Messaging and Presence Protocol (XMPP, originally named Jabber) is an open communication protocol designed for instant messaging (IM), presence information, and contact list maintenance. Based on XML (Extensible Markup Language), it ...
*
WebRTC WebRTC (Web Real-Time Communication) is a free and open-source project providing web browsers and mobile applications with real-time communication (RTC) via application programming interfaces (APIs). It allows audio and video communication to wor ...
* Other standards based such as H.323 * Proprietary such as Skype


See also

*
Cloud communications Cloud communications are Internet-based voice and data communications where telecommunications applications, switching and storage are hosted by a third-party outside of the organization using them, and they are accessed over the public Internet. C ...


References


WebRTC RFC
Voice over IP {{web-software-stub